GameStop

Experiencia negativa: This is the worst Gamestop. I always have issues here, but today's issue especially upset me. They had a whole kiosk of "marked down" items (which by the way are actually full price, I just looked up the items on Amazon) and the sign said buy 1 get 1 free on all marked down items. The items were marked with a red sticker, so I picked out several marked down board games to buy. The lady told me the signs weren't supposed to be up. There were FOUR different signs, and she went out and took them all down. Then she called her manager and asked if she could give me the deal, but apparently he doesn't care about things like laws against false advertising, and he told her not to give me the deal. So I didn't buy either game. Big win for them, right? They get nothing but this bad review and I just found the games on Amazon for cheaper. Anyway, I'll be reporting them to the BBB now. Skip this place. It's worth driving to a different one. We found out they are privately own and not connected to the other gamestops, which explains why their customer service is so bad.

Experiencia negativa: This used to be a great store for finding some cool figures, cards, and the ocassional games but they've gone the scalper route and are selling things above MSRP. We should really stop supporting businesses that do this at any level. Come here if you wanna play 200-300% MSRP!

Experiencia negativa: There’s a man here every time I come here and he’s is so loud. lol like shut up! You Fool! He also never buys nothing. I also remember him working here when I was younger. I guess he wants job back so badly lol.

Experiencia negativa: Came here to pick up some games the other day, and left without buying anything because I felt like a nuisance to the employee and manager on shift that evening. You ever walk up to two people who stop talking and stare at you blankly as if you’re interrupting? Yeah, that’s what you’ll get here. No “how can I help you,” no “can I help you find anything,” just a couple blank, annoyed stares. In a fight to stay relevant, GameStop is losing the battle when it comes to customer service.

Experiencia negativa: Store has good items. Just lacks customer service.

Experiencia negativa: It's a shame, I went to the Pokemon AZ launch at midnight and the store was closed. Supposedly, yesterday Wednesday it was going to be open from 9pm to 12am. I went at 10am and the store was closed. I went again at midnight on the 16th to see if they were giving away the games at that time and they still weren't. It's unfortunate to know that you get a pre-release to enjoy the game before and well, it's all in vain.

Experiencia negativa: Will gladly make the extra drive to go to another GameStop, which sucks because this one is so close but it is AWFUL!!!

Experiencia negativa: Went in looking for rechargeable batteries which they didn’t have but the male sales associate made an inappropriate insinuation that made me incredibly uncomfortable. I laughed nervously and left. Will not be returning to this store.

Experiencia fantástica: Rip Wedo we love you alot

Experiencia fantástica: The manager of this store and their employees are the absolute best. They greet you right away and go above and beyond to help you find whatever you need! The store is clean and well stocked. Wish there were more retail employees like this out there!

Experiencia negativa: Whoever opened today, 6/17 was rude as hell.

Experiencia negativa: Gotta love a store that sells the a game inside a paper envelope as "new". Trash store.

Experiencia fantástica: Great location. Good selection of merch and games. Knowledgeable staff at this shop.

Experiencia negativa: Constantly trying to upcharge which makes the checkout process take forever. Impossible to purchase a single item without being harassed

Experiencia fantástica: They always go above and beyond to take care of the customer.

Experiencia negativa: Does not hold to the 2 per person Pokemon sales.. I was 20th in line And watch everyone in front of me get Two blooming water boxes. Two sticker packs. Two surprise boxes. Two mini tins. Well let's just say they sold out.. Super inconsiderate of the mangers to do this to customers with a such in demand set.. Lets be better...

Experiencia negativa: The products that are showing in stock aren't actually in stock in the store. Please update your store accurately and more frequently.

Experiencia negativa: Went in to look around. Poorly labeled used products missing key details that would affect the pricing Had the employee unlock a product for me that had a 12.99 sticker then he rings it up and tells me $22.99 I asked why because there's a sticker right on he says I can't change the price company policies what are you talking about change the price you guys have ones that have the sticker on it saying it's 12.99 Not only that dude was sneezing all over the store smelled like Covid in there as it is

Experiencia negativa: Fire Jeffrey, guy is the most obnoxious, unhelpful and plain rude employee I had ever interacted with, had to cancel my order because of him. I will avoid this establishment from now on.

Experiencia negativa: The person working this 9/6/24 is a employee who needs more trains in customer service plus on how to do his job don't lie to your own coworkers and say you are open and just went to the bathroom you didn't open up until 1030am which you open at 10am! Plus not wearing a name tag also not turning on the open sign and than tell me you have 51 box's of distro in the back and has the product I want to buy and you say come back in a couple of days which is crazy when I know you can look and see what stuff is in what box by just scanning it so next just say I am lazy and don't won't to work

Experiencia positiva: Be prepared for a surreal experience. I have been shopping at GameStop for many years, and this store is one of my least favorites, yet strangely, one of my favorites in a "social experiment" sense. The staff often seems like actors playing the roles of GameStop employees due to their non-attentive demeanor and odd choice of conversational skills. Customers' questions are usually met with responses that seem contextually bizarre, which is not helpful but undeniably entertaining. However, they were accommodating regarding an issue with a gift card and its failed redemption. They were helpful and caring and delivered good service in their unique way. I appreciated their help and commend it. The staff changes frequently, so the next time I visit, I'll likely encounter something different, but here's to "The Adventure into the Bizarre."

Experiencia fantástica: the staff were incredibly helpful when they didn't have the console I wanted. they were able to locate it at another store c:

Experiencia negativa: Went in the store at 11am and the cashier had a serious attitude because I pulled on the door, as he was late opening. Serious attitude issues!! The brother working should probably find a better job suited for his temperament because customer service ain't it. Hopefully you're not the manager and people have to actually work for you.

Experiencia negativa: Just when in to get a funko pop for my daughter the black cashier was just talking with some other dude without paying attention then he talked an talked with the customer in front of me for a good 10min Horrible customer service he had horrible attitude as well why due you employ this man with attitude like that

Experiencia fantástica: Just swung buy to get some battery packs and a charger for my controller and met Jeff, who was very friendly, and incredibly knowledgeable about his job. When I asked about how the point system worked he was kind enough to explain it so that I would be able to make the most out of what I had. All in all, it was a great experience!

Experiencia positiva: Staff was nice. I liked the manager. Why I’m frustrated is because my husband and I had to come back because the pre owned Xbox we purchased didn’t work. They said they tested the replacement in the store , we took the new one home and the power cord still didn’t work. At this point I’m going to order one online and test it at home. I’ll be going to the store tomorrow to either get a discount or just a full refund. Overall just frustrating because my husband and I were excited to get this Xbox.

Experiencia fantástica: Pre-owned games are the best and so are the employees here.

Experiencia fantástica: Good employees know their stuff. Pretty nice as well, maybe want to talk to you a little too much lol

Experiencia positiva: a little understaffed but in the end took care of me. had what I needed in stock and the manager on duty was on point with the small talk and a smile while still being quick.

Experiencia negativa: 0 stars Been going to gamestop since I was a kid it’s a Rip off found practically all games I bought my son for Christmas more than half off on the Nintendo switch store,why is this place still a thing..should have died off with blockbuster…will be buying online through Nintendo from now on $140.00 2 games, 4 items total..funny enough bought rd2 (ps4)for my brother and it was 20.00 at target brand new 60.00 here smh

Experiencia fantástica: I'm not a fan of GameStop the business. But the employees here are great. Always have good recommendations and really care about you. It's a shame GameStop doesn't care about them, their strongest resource. The store is always clean. They usually have items in stock or know where I can find them if they're out. I used to preorder from other companies, but they could never get my game to me on release day. I can always get my games on release day when I preorder here.

Experiencia fantástica: I had a problem with a Xbox I purchased yesterday and brought it in, they exchange it with no hassle and the new one works great. Excellent customer service. Associate went over difference between two game consoles.

Experiencia fantástica: Just visited GameStop, forget the guy name that help me but he was very patient with me. On top of that greatest customer service. I walked out with a smile plus a Pokémon card to add to my collection that I also do on the side beside gaming

Experiencia fantástica: Daniel was great help. He educated me greatly so that I was able to make the best choice for my kids gifts.

Experiencia negativa: I called around 2 pm asked if they could hold a Funko I knew they had. They said "No it's first come first serve." Disappointed I understood. I came in around 8 pm saw nothing looked around then I was going to ask. Some guy walks in and asks the attendants if he had the one they saved for him... how disappointing is that. Completely unfair the people at the counter looked shocked as I called them out on it. I said I was thier first for the same funko same size. Only to be told he called in to reserve it. What a joke. If rules are not applied evenly why apply them at all. I had a 5 star rating prior but I'll take my business elsewhere. What a joke.

Experiencia fantástica: Jeffrey is awesome out of all the people that work there there are a couple that are really great he's one of them very helpful very knowledgeable no hassles with returns that's what I love love love about this store

Experiencia fantástica: always taken care of. always given solid gaming and funko advice/tips. For an overgrown child who still loves his 80's cartoons (GI Joe, Transformers, Thundercats & M.A.S.K.) this place takes care of all my needs

Experiencia negativa: Save your money and don't pre-order from this place they like to not call customers back when the orders arrive so the employees can take the products home. Long story short I pre-order 2 Elvis Funko pop from this place in NOVMEMBER. They never called me to say when it has arrived so naturally I walk in there and ask what's the hold up. Turns out they did receive my funkos but since no one came to "pick it up" their employees are allowed to take it home.. NO ONE HAS EVER CALLED ME! They barely even apologized and re-ordered it and told me they will call me again when it comes. It is now May. I spoke to Jeff and Zane that day. Employees seemed really careless and don't know how to run a simple game stop store. They did offer me a 10% discount on anything in the store that day for the inconvenience I guess so there's 2 stars for that.

Experiencia fantástica: Was looking for specific ps4 accessorie internet said it was in stock, and sure enough it was thank you GAMESTOP . It was worth the drive over there .

Experiencia fantástica: I pulled these baddies from the one and only vivid voltage box gamestop had and the others from champions path they had! They have had restock all week !

Experiencia negativa: The Cashier who helped me with a refund today shorted me ten dollars in my change. He wrapped it up in the receipt so I didnt take notice until i was home. Pretty disappointed in that. They were helpful with the return up until I discovered the change issue.

Experiencia fantástica: I had to travel clear across town to get to this store because it was the only store that had my sons game in stock. So when i arrived, Theodore knew who I was, since I called earlier that morning. He had our game ready to go. And the entire staff was friendly and courteous. Not to mention that this store was filled so much merch and games. OMG, my son IS GONNA LOVE THIS PLACE.

Experiencia fantástica: The customer service was the best I have seen in a very long time. Sincerely I would be willing to take that drive anytime out of my neighborhood for just the customer service experience!

Experiencia positiva: I love this GameStop, it’s literally my favorite, I always go here and they always have what I want and the staff are so nice and helpful, but I just called them to find out about a product I’m looking a for and the guy that answer me was so rude, I asked him for the product and he which he reply saying no in less than 5 second and then right when I was about to ask him something else he hang up on me :v ... i still love the store tho, I just find that so rude ‍♂️

Experiencia positiva: I understand friendly service, but I went in Friday for a Mario 3d All Stars. 2 reps working, 1 of the reps was really efficient in getting customers what they needed and out. The other guy though, man he had 1 customer for like 30m that I was there. Step-it up homey.

Experiencia fantástica: Daughter shops here a lot, its her favorite place!! Friendly people...they really know their stuff!!!and got offered a rewards program

Experiencia positiva: This is one of the biggest well organized GameStop I been to in the state of Arizona. From games to clothing and toys all in one. Well respected and definitely coming back here. Customer service you mite walk into some who don't know how to introduce them selves or how to explain things and it's a little frustrating but overall good store.

Experiencia negativa: I went in on Monday, July 8th around 11:30 and I bought three of the dragon ball z vending machine characters and got a duplicate and the cashier kindly let me change out my duplicate for something different. Today I went to try to finish my set and got another duplicate and went up to the counter waiting to change my duplicate for about 15 mins just to get a very rude no from the so called manager! I asked how come because I was able to last time and he told me it was because they can’t open it that they got in trouble I understood but was a little irritated but I left the store calm and collected and when I got home my girlfriend called and asked about the situation and why again and he was very rude and said “Just like I told the gentleman that was just in here we can’t cause we got in trouble” and I said “oh okay well thank you” and he was just quiet so I hung up and I called again because I realized I could of asked for a manager so it would be handled more professionally without all the attitude and turns out he was the manager and I told him it’s just not okay and he said he’d be willing to switch it out for me for one different this one time and that he can’t do it afterwards. I said okay I get to the store AGAIN and he tells me that I can’t switch it out for one different that I have to use a coin and again I got the same one so he told me that I can’t go again and that I can either “exchange” it or keep it and by exchange I’m thinking at least roll another one since they can’t open the thing but no he should’ve said “refund” cause thats what he meant so I got my money back and I couldn’t try buying another one lol! Manager is very rude, lied to me, and shouldn’t have the job if he can’t control himself when he has bad days.. everyone has bad days not just him and treating a costumer like this is unacceptable. Who made him a manager!

Experiencia fantástica: Fantastic customer service, very personable, easy to talk to, and answers any questions you may have. I wish I lived closer to this location, it would absolutely be my main stop.

Experiencia fantástica: My favorite gamestop. Really helpful employees in a nice location Updating my review: still going here after many years, the employees are really chill and know my husband and myself at this point. You guys rock

Experiencia negativa: Went to this one a couple of times and I had enjoyed the staff but now It isn't the same They don't even update what they have in stock anymore. I was hoping to get something that showed in stock in store online, only to be shown a preorder and told to check another gamestop. Disappointed

Experiencia fantástica: Good customer service but don't trust layaway. They will sell your products while in layaway if they need to

Experiencia negativa: This store is not the same. The people before them were way cooler and knew their customers. This staff is ridiculous. Bought games here before and have never been asked for an ID. Why do you need an ID for buying games? That's dumb I feel like the rep was being racist

Experiencia positiva: Busy for black Friday(expected), and one awkward employee that kept asking me suspiciously if I needed anything! Everyone else had great service and found a hard figure.

Experiencia fantástica: Today is Thursday, Novemeber 15, 2018. Jordan and Teenaa were excellent. There was an issue trying to transfer existing credit from the Mesa location (Mesa location wasn't very cooperative) so Jordan called, got the credit transferred and realized I had additional credit. I ended up only paying a few dollars to walk out with Hitman 2. Most importantly, their service to me and others in the store was outstanding. This is why I LOVE this location.

Experiencia fantástica: Great and knowledgeable staff that is always ready to help. Their is always someone there who can give you the scoop on the new hot games. They also cool with helping you save money by informing you on used items or alternative products for your gaming needs.

Experiencia negativa: Went in to pick up a preowned game. First of all, while one of the two workers was actually doing his job, the other was goofing around not helping anybody and taking his sweet time getting our game and headset we asked for. Got all the way home, and the game was CRACKED. Wouldn't even load. Went back to return it and said employee was answering the phones, putting callers on hold and complaining, out loud, that people were calling... I get it, working retail sucks but c'mon, save that for your break

Experiencia fantástica: One of the more helpful and friendly GameStop Stores around. Staff is not pushy, and takes the time to help look up answers to anything they don't know already. Great for ordering Collectible editions of games, and never have to worry that it will go missing and not be available when you pre-order something

Experiencia fantástica: Traded a ps4 console & they traded me a bad refurbished ps4 pro that lasted only 2 days, but The employee Alex was very helpful and gave me another PS4 Pro! Good customer service!

Experiencia fantástica: First time to this store and Alex was awesome!! I didn't know about the new upgraded pro membership and Alex was very informative on the benefits. Traded in some games and walked out with new games and feeling on top!!!

Experiencia negativa: Chick in there treated me like a step child / like she had an attitude because i asked questions and responded to her smart allic comments will i was paying.. . Couldnt say hi, patronized me while i purchased my game with hee words. Just str8 funky. The guy was kuu.. But hey, no worries. Never will i return nor my family. We'll keep going across town. Didnt hand me my bag nor say thank you. If thats the best you have for csr's, id suggest new customer centric training of your staff. Just p!$$ poor. Really disappointed. Totally acting like she didnt want to assist me either. Real lucky ididnt call her out. Np though..again..ill nevere return period.

Experiencia fantástica: I come to this store almost every week. I've always had a good experience there. I go in, get what i want, get quick service, get my questions answered if I have any, then leave. Lines could be long sometimes, but that's because they make sure every customer feels like they've been 100% helped. This store deserves more credit.

Experiencia fantástica: The customer service guys are very knowledgeable, great place to find all the games even the ones that are hard to come by. I give this store 5 stars...

Experiencia positiva: Staff here has always been great when I been here. The reps that talk about older games like nintendo, super nintendo of you overhear there conversations , are ones to speak too. Parents the staff are told and trained too follow the ESRB rating system (if you do not know or knew video games were rated like MOVIES ask a representative in store they can explain or if they have flyers they can get you one) . Full Disclouser , I did work for GameStop one holiday season about 8 years ago.(i was about 23) It was fun. If your 16 or 17 year old loves video games but say little shy a place like this can help them get out, make relatable friends, get social experience, learn sales etc.. Totally watch out for there Buy Two Used Get one Free best deal ever. If you cant wait buy GameStop membership card , ask them to hold your games for day or two , you get email for Buy Two get One free used just for signing up . ( this only is worth it if all used games are over 20.00).. dont remove that from sign up, that is only reasson why I renew my card.

Experiencia positiva: I love this place but dammmmm why doesn't anyone ever answer the phone it would make it easier to get a no we're sold out versus driving there and getting that answer lol overall it's a great environment they make you feel loved their!!

Experiencia positiva: This location always seems busy. I pop in now and then to see what they might have, but typically prices are cheaper online. Even to go to their own website is often cheaper.

Experiencia negativa: I called to ask if they had certain games so I don't waste my time driving there and the guy asks "Do you have money to spend?" like seriously? What kind of service is that? I didn't get the same treatment other times I've went but still that tainted my view on Gamestop.

Experiencia positiva: This was a great place to come as the staff was so knowledgeable they were able to answer all of our questions -regardless of whether it benefited then directly (in more than one case talking and advising on items they didn't even have). My kids liked seeing the video games and Lego.

Experiencia negativa: Employees are so rude! Like every time I go there Ruben has an attitude! Dude get another job if you hate it here! Employees tend to ignore you while "organizing" boxes around the store. Or they'll just blatantly ignore you while they mess around on their phone (Tieara!). I've had 3 or 4 different negative experiences at this store and I've finally decided to stop spending my money at gamestop entirely.

Experiencia negativa: Called location for Zelda 3ds Ocarina, girl placed me on hold to confirm they had it took my name and said they would hold it. Then drove 40min with the family to go pick it up. When we arrived they said "oh sorry we looked for it but we couldn't find it" what a waste of time!! Asked them why they didnt call me back to tell me and they looked confused as to "why would we ever do that?" Will never trust this location again. Boys were very upset, wasted their weekend and mine.

Experiencia fantástica: Great service, was greeted as soon as I walked into the store. And helped me locate the game titles I was after. In all it was a quick and pleasant transaction. I would recommend anyone going to this location.

Experiencia negativa: I had a very helpful employee take my name and number and promised to call me when a preowned PlayStation 3 would be available to purchase. I watched the site for 2 weeks and the day it was supposed to be available I put a hold on it via the website. The hold request was denied, so I called and the person who answered said the manager allowed them to sell the console without calling me, etc. Based on how much business this company gets from my family I would definitely not recommend wasting your time nor money with this location, their employees, or their lack of professionalism when dealing with customers.

Experiencia positiva: A good Gamestop. My personal favorite. Employees are friendly and I've been to multiple midnight releases that went very smoothly, including the huge GTA V release. However I've recently discovered that Best Buy has this gamers club unlocked thing and it has singlehandedly assured that I will never shop at Gamestop again. I'd highly recommend it.

Experiencia negativa: Horrible.... Thats the first thing that comes to mind when i see this Game stop the staff isnt really all there and the management sucks no one really tries to help and forget about taking any of youre returns here they will screw you over big time i will never set foot in here again if you want a good place to go to try the game stop at arizona mills mall they have amamzing customer service

Experiencia negativa: I went in with my older sister (She is 22 and although I'm 18 I don't have a state I.d. as proof) to get a replacement copy of my GTA V that I had bought from the same store a few months before. However a less than friendly female clerk refuse because she felt "uncomfortable" selling it to me or my sister even though she provided her I.d. and this is how we bought the original copy and the supervisor who came out I ironically recognized as the person who had sold me and my sister the original copy in the first place. This has ruined this outlet for me and I will have to find another way to buy games.

Experiencia negativa: This place used to be good, but now they have Horrid customer service, no knowledge of games whats so ever other then generic one line descriptions that you could read on case. Worst of all I and 3 other customers got thrown out of store cause their management wanted to go home. I cut up my power rewards card, I'm never going back to this store ever, best buy has a better buy back program And no Disrespectful manager to boot.

Experiencia positiva: They have the latest games and good deals...but don't ask them for their opinion on a game. They'll give you some generic answer and leave you asking "Dude...is the game good or not & is it worth buying"! Plus if they say a game is lame it's pretty much a good game. Trust your gut & buy it or see if they have the game used before buying it brand new.

Experiencia positiva: I got a used game for my son for x-mas. After playing it for a couple of days the game started to freeze. Possibly because of a scratch. I called the store and told them about it but i did not have the reciept. The staff actually to the game back and replaced it. they were friendly and profesional. I have gone to this store in the past and have never recieved this good of service in the past. Maybe new management?