GameStop

Experiencia negativa: Bought a used Xbox one x for just under full price and got it with a broken HDMI port. Don't bought consoles from this place they will not make sure that you consoles or games run. Heavily disappointed in this store.

Experiencia fantástica: I got an amazing Xbox game here! Will come back again! They gave me some burger controllers too have a look!

Experiencia positiva: Was good help with the customer service

Experiencia negativa: Shirts are expensive and have bugs on them.

Experiencia fantástica: I went to this location today to see about trading in my ps4 pro and Xbox one x for a ps5 slim tyler the guy here made it so simple and easy. 5 stars across the board he told me about the member ship anything 250$ or more is free to upgrade the membership and which got more for my tradeins. Im very pleased with the transaction today and definitely will be coming back for more postive interactions at this spot thanks again Tyler

Experiencia fantástica: it was very nice. clean. room to walk.the worker in was very nice.

Experiencia fantástica: Tyler provided exceptional customer service and expert advice to guide me on what products I needed.

Experiencia negativa: Came to gamestop 25th in line for pokemon drop and no promo cards

Experiencia fantástica: my son said it was the best game place. he got a nintendo switch2. he will not stop looking at the screeen. was it good?

Experiencia negativa: Like another reviewer named Troi mentioned, I’ve had a similarly frustrating experience — though in my case, it was even more unacceptable. A few weeks ago, I pre-ordered the new Pokémon game and finished paying it off on the 13th. However, I later found out that the associate who completed my transaction had mistakenly charged me for the DLC at full game price ($65) instead of the correct DLC price of $30. When I went to the store to pick up my game and get my final receipt, I was told that I hadn't actually purchased the game, only the DLC — meaning they couldn’t give me my preorder, even though the mistake was clearly on their end. The employee’s error was acknowledged, but instead of fixing it, I was told that if I wanted the game, I’d need to pay for it again. I asked for a refund for the incorrect charge, but was told I’d have to contact GameStop customer service. So I paid a second time to get the game that night and then the next day i called customer service — only to be bounced around for 20 minutes, after which I was told to go back to the store because only they could help.I returned to the store while still on the phone with customer service so they could speak directly to the manager. After a brief conversation, both sides claimed neither the store nor customer service could issue the refund. What’s worse is that this was the same manager who had told me the day before to call customer service because they would handle it — only to now tell me that due to policy, DLC purchases are non-refundable, even when purchased in error by their own staff. So I’m now out $65 due to a mistake I didn’t make. I’m not angry at the employee who made the honest mistake — but I am extremely disappointed in how the manager handled the situation. He misled me, wasted my time, and then offered insulting “solutions” like reselling the DLC to someone else or returning the game I bought the second time and just accepting the $65 loss. This is unacceptable customer service. I’m simply asking for my money back for a product I did not intend to purchase and was incorrectly charged for by GameStop’s own staff.

Experiencia negativa: Placed my pre-order for Pokemon Legends Z-A here. Came to the midnight release and waited in line to be given A DOWNLOAD CODE because the employee who took my order apparently did it wrong. Mind you, the manager watched this employee take my preorder and I made it clear I was ordering a physical copy.

Experiencia fantástica: Always super nice to go here. The people are awesome and the merch selection is fire. Just went in tonight and whoever was working the counter was super dope! He answered all my questions and we had a good conversation. 10/10

Experiencia positiva: Good service

Experiencia positiva: It's an ok store

Experiencia negativa: I came in 17 minutes before closing time and the lady refused to sell me the Xbox remote. I left out immediately. As soon as I left out, I saw a family come in and she allowed them to make a quick purchase. I will just take my money elsewhere.

Experiencia positiva: Went for one charger port from another location, and they were out too. Poor inventory, but polite sales agent.

Experiencia fantástica: I had an issue bringing in my console yesterday with an employee. Called the store again today and spoke with Ryan, he was very professional and helpful with my accommodation. He didn’t bend or break any rules, he just knew the correct training and information. Really solid guy, talked to him for a few minutes while he rang me up. He was the only employee there and he was pretty much doing everything and multitasking with some others while helping me. He was still fast and attentive. He also helped me get a pro membership with my sale, he was smart and very informative. Thanks for helping me out Ryan, I think you do a great job from what I’ve seen.

Experiencia fantástica: First time being in store in a while, Sam made my visits comfortable and was patient and helpful. I don’t normally sign up for a membership, but i did this time and look forward to future transactions.

Experiencia negativa: Hours posted on the front door are incorrect. Would be nice if you updated them so I dont show up an hour before you opento a closed store.

Experiencia negativa: This has become a terrible place to purchase something that brings me joy. Being offered less than what the website is offering to buy things for. They ado will sell you crappy consoles and consoles with missing parts like hdmi. But when you wont sell them those parts you bought and need still they offer you way less for your things. I hate to say this, i am so glad this company is closing stores. The once great gaming store fell from grace a decade ago and i feel bad for all their employees for having to work there.

Experiencia negativa: I go hit to this GameStop very often and I have wonderful customer service. The day I went in this review is calling for the young lady. Working at the register was completely horrible and very aggressive and rude.

Experiencia fantástica: I wanted to give Sam 5 stares at the location on Baseline In Mesa AZ. This is the second time she help me and every time I leave very very satisfied. But don't get me wrong the whole team there deserves there Flowers. Thank You Guy's for all the Great serves.

Experiencia fantástica: Eli thank you for helping us choose which switch games are best for multiplayer! You were awesome and I recommend this GameStop and Eli any time!

Experiencia negativa: my son while playing drop the controller few times from his hands to the floor, nothing very bad to break them, that was 1 month after buying them, the exterior was fine it was an interior problem wire or something, so i ask if we can exchange them since i payed(35$) warranty, the employee was very nice and tell me we contact you when controller arrive after ordering them, still waiting after 3 months, i regret having payed the warranty DONT buy warranty!!! save your money

Experiencia positiva: Ridiculous prices as always but I got what I needed and got out.

Experiencia negativa: Don’t try to trade or sell your Xbox here. I went to this location and was wanting to sell my Xbox series s and the guy offered me $90 for it… online it shows that you can get $154 for it or $220 store credit so I told the guy no and went to another location that offered me the $154 or $220 credit. I’m not sure what this guy did but he either put my item as defective or he just didn’t know what he was doing.

Experiencia fantástica: Clerk there was nice and professional

Experiencia positiva: I really like this place. The people that work there are very knowledgeable.

Experiencia fantástica: A little before they announced the remaster of Demon's Souls they sold me a PS3 and a copy of Demon's Souls because I had beaten every other SoulsBorne game and wanted to experience the game that started it all (Besides King's Field) and I'm not even kidding.... a week later they announced the remaster for PS5. Well jokes on them, I'll never be able to afford a PS5 so I played the Original Game, on Original Hardware....and there's still online support for the game if you can believe that. Just look it up on Reddit. Me and my buddy were able to play a game from 2009 together across the country....and I got invaded.... It was AMAZING!!!! I used the lay down emote and hid from the invader and my friend kept taking whacks at him until he ran out of estus and we bum rushed him. I ran at him with my katana while my friend shot arrows threw me and they landed on the invader and we finally killed him! I'll always remember that moment.... Thanks GameStop!

Experiencia fantástica: I always enjoy game stop whether trading or even buying a pre-own game

Experiencia fantástica: Shout out to the 2 gentlemen with periodic table shirts. You guys literally saved the day

Experiencia positiva: I've only been in here a few times, but I may make this my new Gamestop. They always have a good variety of product. The staff is usually pretty social. The parking is close. I only gave it 4 stars because I haven't been here enough times for an accurate rating. I try to keep my reviews frequently updated. Stay tuned..

Experiencia fantástica: Customer service was good, got what I needed.

Experiencia fantástica: Came here to buy DayZ. The employee was wicked friendly.

Experiencia fantástica: Great service. Very knowledgeable about the game systems. Thanks

Experiencia fantástica: I have bought many new and used games here the go to place for all gamers needs.

Experiencia fantástica: Great customer service. Very informative and friendly.

Experiencia fantástica: I wish I could say more. I’ve seen every GameStops ever since.

Experiencia positiva: Employee’s are always friendly and happy to help!

Experiencia negativa: How these places stay in business blows me away. Service was terrible. They sent me to 3 different stores for 1 game and non of the stores had the game like they said. I'd rather buy in person, then online but customer service is so bad that it forces people to buy online. It's very unfortunate the way this workforce is coming along. I used to love game stop now I'll never go to one again.

Experiencia negativa: One of the associates tried to sell me a $40 cable for my PS4 and a $20 cable. Didn't listen to what I was trying to explain to him.

Experiencia fantástica: All the staff was super helpful with what I needed.

Experiencia fantástica: Convenient location, decent selection had exactly what I wanted.

Experiencia fantástica: They had PS5 and new Xbox consoles in stock. Picked up one for under 700 bucks.

Experiencia fantástica: Worker was quite and just stared at me shopping and didn't try any interaction but found some cool clearance stuff

Experiencia fantástica: Great customer service as always. I traded in a game for cresit, but they didnt have the game i wanted so they put the credit on a psn card for me. Very cool

Experiencia fantástica: Game stop has great staff! Helped my son out and were super patient with his questions

Experiencia negativa: Crazy how I was just standing in this store for literally 20 minutes and didn’t get a greeting or any words spoken to me whatsoever! They were far to busy flirting with each other or whatever. Seriously went in to spend probably over $100 for my girlfriend for Mother’s Day and ended up walking out because I felt so unwelcome. Trash.

Experiencia fantástica: Had a gaming question and they were very helpful

Experiencia fantástica: I love game stop. Went there for a roxy fanaf doll, but as per usual i was too late. They had one fanaf doll left though, so i was at least able to get one.

Experiencia positiva: Not the most helpful staff, didn't seem like they wanted to help my son that much. But the store was clean and organized

Experiencia fantástica: This GameStop is my go to shop for my favorite video games with great service great workers and fully handicap accessible love this GameStop ❤️⭐️

Experiencia negativa: I absolutely hate this store!! Issues every time I go in there. That GIRL Sam SHE is very rude not very helpful.

Experiencia negativa: Guy standing at an empty register and making everyone trying to pay off pokemon wait in a line to the left where a guy is stuck on a phone trying to find a return for over 10 minutes. That means 2 seperate employees are standing around doing "Nothing". Finding a different Gamestop from now on. This is a joke. Be better.

Experiencia fantástica: Sam was really helpful we really appreciate her

Experiencia fantástica: Great. Customer service was great and helpful.

Experiencia fantástica: Always fun to go into this store.

Experiencia fantástica: Christopher was really friendly and helpful, this is my favorite location.

Experiencia negativa: So I purchased an Xbox one s for my son in December. 10 days later an internal power supply went bad they gave us an exchange kind of a drag re downloading everything but... then today my son started it up and it would just flash on and off. I called the store and was told it was a common problem with a refurbished unit and it's just to bad they don't last. ENOUGH SAID I will never buy from game stop ever again. If they can't even stand by what they sell.

Experiencia positiva: Nothing special here. I actually prefer not to go to this location because I've had uncomfortable experiences with unlearned employees. Today however, I was able to find the first Dragonball cards of the year, that's right, of the year. So some amount of redemption has been found

Experiencia fantástica: One of the coolest locations I've been in, in Arizona. Service was quick and easy and I love the staff on my visit. The guy was super fun to talk to about all the new games. Very informative and willing to answer any questions you have. Highly recommend coming here for you gaming needs.

Experiencia negativa: I have delt with this GameStop couple times and to be honest I never feel care about helping me if I have questions. No concern for customers service here. Replace Sam please she's just Rude last two times I've called. She just pretty much will blame the company or the internet or the computer and I can't even get help thanks Sam.

Experiencia fantástica: Friendly staff! Super easy to order online and pick up the next day.

Experiencia fantástica: Staff was friendly at this location and they had great customer service.

Experiencia fantástica: Every Gamestop I visit, the staff always help me look for in-store items at that location or will call another location! I think that's amazing! Also, they have a great collection of video games and video game related items.

Experiencia fantástica: Always love a gamestop's the people here were helpful as well

Experiencia positiva: Small store with small variety. But helpful staff.

Experiencia negativa: Refused service as my child did wear a mask. My child is 7. Outright refused to conduct the transaction and ordered us out

Experiencia fantástica: One of my favorite locations for gamestop. The staff is great and know their stuff so I drive a little further to visit this location.

Experiencia fantástica: Get a pro membership and you will be happier in the long run. Only 20 bucks. But you will save a lot more than that. Plus they have a huge selection of games for x box one which is what I have.

Experiencia positiva: Helped us out with an exchange that helped us along our ways.☺️

Experiencia negativa: I recently had the opportunity to “purchase” an elite trainer box at one of your stores online for pick up, but was told that they had sold it even after I had purchased it online. I called the Arizona, Baseline store to ask if they had any Pokémon elite trainer boxes available, the gentleman on the phone mentioned yes, but was not able to place on hold, best way is to purchase it online and come to the store to pick up. As soon as I hung up, I immediately went on the application and purchased the item I wanted for pickup and paid through PayPal at 4:44pm. I excitingly got up, left my house and drove 30 minutes to the store I had placed the order at. Once I got to the store I asked the woman employee at the counter that I was there to pick up my item I purchased over the GameStop application. She and another employee (man in glasses), looked skeptical when I had asked them for the item. They look over at some papers together, and came back toward me, and the man said that my item was purchased by someone else. I told the man, “Sir, I purchased the item online 30 mins ago, what do you mean you sold the item?” He then mentioned, “Did you not get the cancellation email?” At that moment, I looked into my email on my phone and saw no email. “ the man tried to give me an answer that we both knew was an excuse. I could not believe the item I had purchased online was gone and sold to someone else. I walked out of the store and got into my vehicle, and as soon as I started my ignition, I finally received the cancellation email at 5:24pm the GameStop employee had previously mentioned! I have been shopping at GameStop for 15 plus years and could not believe something like this happens!

Experiencia fantástica: Would give 10 stars if I could. Bearded guy that works there is an absolute rock star

Experiencia fantástica: Very nice helpfull staff and no crowd instore

Experiencia positiva: Great staff. They were awesome.

Experiencia positiva: Good shop. Knowledgeable folks

Experiencia negativa: so i bought a mix amp pro on November 23 from this location today December 5 and i brought it back to get a refund because the item was not working properly so the employee told me to bring all the stuff the came with it so i did and he said i had the wrong item with the box that the serial number didnt match i did not swap them or anything but he didnt know what to tell me other then say i got the wrong one and theres nothing i could do so advice dont buy any headset, controllers, hardrive, anything that is a electronic that theres something wrong with it, might have the wrong Serial Number!!!!!!!>:(

Experiencia negativa: Hostile employees. Definitely not helpful. Go somewhere else.

Experiencia fantástica: Just what you expect from GameStop nowadays. Games, but also game themed accessories and toys and shirts, and trading cards.

Experiencia fantástica: This store is awesome!! I heard gamestops.wer gonna be closing. To be honest I though oh well no big deal. This store restored faith!!! They were very knowledgeable and helped me get a replaced headset. Definitely appreciate them!!

Experiencia negativa: I just got bought two games and they were not in the case

Experiencia fantástica: Very nice people there I believe Marky was his name didn't get name of young lady but both very helpful

Experiencia fantástica: I have been a huge GameStop supporter for years, overall I like their business model, company culture, and I really enjoy their perks and prices. The location closest to me actually closed down and I discovered this location. It has now become my favorite store in all of the valley. I can't lie, I have had lots of really good experiences in this store and legitimately have had fun shopping here. I'm not a shopaholic so fun isn't normally how I would describe a shopping experience. Ultimately I think the manager here, Marky, really helps create an extremely positive environment, so much so that I always feel extremely comfortable in his store. He always makes the experience that much more. I would give 6 stars if Google would let me. My first experience is definitely worth sharing! I went in to trade in some games and purchase a new game. My girlfriend was looking to purchase me a gift so she opted in to pay for my pro renewal and to pay for the remaining balance on my new game, which was only $5 or so after all my trade-ins. I made a half-joke that she really gave me a great gift with the pro membership and we all laughed about it. It wasn't until later on that I found out she had secretly communicated with him right in front of me and got me some awesome batman socks and a $50 Nintendo e card. I really appreciate Marky, his employees, and the GameStop family for giving me great service after all these years.

Experiencia fantástica: Marky is legit, and is super nice! Go to him, you won't be disappointed.

Experiencia negativa: Went to a lot of trouble to get a used game for my son (long story).. they said they’d check it before we picked it up. Disc wouldn’t read when we got it home. Tried everything. Called the store. No apologies. 1) they didn’t check the games before they sell 2) didn’t apologize

Experiencia fantástica: Came here with my boyfriend the day before Father's day and I was trying to be super stealthy when it came to getting my boyfriend a game and the store manager was so awesome! He took my cues and went along with it! I was able to surprise him on Father's day with the gifts that I had gotten him and he had no clue that we did it right in front of him! Thank you so much! We will definitely make you our main game stop! We'll be coming in to get my daughter's switch lite soon!

Experiencia fantástica: Staply location and country club so far so good. Rio salado location might wanna think about a change in employees

Experiencia negativa: This store doesn’t have any headphones in stock only order and they make people wait for other people to come out

Experiencia negativa: Prices are different not the same with shelf. Even online price is different attention ! answering, working, very slow and very rude. No answer. There are disrespectful employees.

Experiencia negativa: Starting to see why they are going out if business. Never enough copies or preorders of anything lately. Prices don't match competitors on what they have on the shelf. Staff was friendly so that's awesome at least

Experiencia fantástica: Employee was very nice and knew her shiz about games.

Experiencia fantástica: Good customer service. Always willing to help or answer my questions. I love being able to trade in games and buy new ones. This store is easy to get to clean and organized.

Experiencia negativa: Never have copies of new games unless you pre order I've tried twice waiting in line before they open just to get shut down both times on major AAA games like I'm trying to spend money at your store and you won't let me

Experiencia fantástica: Always have great customer service at this location. Taking in three kids under ten to spend their Christmas money and they helped talk all of them through the process.

Experiencia fantástica: The manager and assistant manager were such a great help.

Experiencia positiva: Super friendly competetive prices found some great games.

Experiencia negativa: Stuff is very over priced, can get it off Amazon new and a way better price!!

Experiencia fantástica: Went in kinda late after I got off work guy with mohawk was super cool! Will definitely be back to this location.

Experiencia positiva: Reserved a game online and it was ready when I got there. Friendly staff, and the store though small was easy to walk through. Would recommend to anyone looking for new video games.

Experiencia fantástica: The lady who helped me out after I purchased a Mario hat was genuine, and very helpful. Glad there's a game store in the area I can depend on!