GameStop

Experiencia fantástica: It takes place as the goat

Experiencia fantástica: Very well knowledgeable in the questions I asked

Experiencia fantástica: Jessy was so helpful and knew the best way to help us make the best purchase!

Experiencia fantástica: Excellent service!

Experiencia negativa: For three days, I’ve been calling their phone. They won’t answer their phone. Who’s running this business

Experiencia fantástica: Jessy was very informative and helpful with my purchase. I was well-informed with my purchase and the transaction went smoothly. Thank you Jessy for your kindness and customer service.

Experiencia negativa: Employees have to be the most pretentious people I've ever dealt with at a gamestop. They never answer the phone, and I've been in there while the phone rings and they always look at each other and say out loud in front of customers."I'm not getting that". And to make things worst, both of these guys have asked me if I wanted to pay them to be on a secret Snapchat account they have set up to let pokemon card scalpers know what they have in stock before the public gets access to it. I've also seen them hold product for their friends and when I confronted them about it they said "be mad about it, I dont care" it's always the same two guys working this location and they are a terrible representation of this company

Experiencia negativa: Probably the worst GameStop I’ve been to in the last 20 years. First off, the dude literally FORCED ME to buy a $5 warranty on a game that I told him no to multiple times. His reason for forcing me to buy it was that he didn’t want to restart the transaction and he will just give me a refund afterwards. As we start the return he tells me he can only give me store credit. Obviously, I say no — he then takes $5 out of the cash register and just gives it to me. Great business plan. I then (for some reason) return today at 5:01 PM just to browse. The store has a “brb” sign with no time of return. Horrible business

Experiencia fantástica: The manager is the best % recommend this game stop

Experiencia negativa: This is the worst Gamestop I've ever been to, and I've been to alot. There selection is barren every time. I can never find anything worthwhile there. The employees talk entirely too much. I had bought a few games from there. They gave me the wrong game from the same series. This meant that they had another game on their shelf that doesn't have the correct disc. All I wanted was the correct disc. The guy working refused to try to do anything. I will be buying the correct game from a different location, and returning this one. Yall can have two games with two wrong discs at two locations for all I care. This particular location in Ft. Worth on Berry St will go under within 6 months.

Experiencia negativa: Went to trade in my Xbox and Kyle advised me to get a trade credit card instead of the cash equivalent card so that I could get more money, then we could just put the money on a gift card. It turn out, you cannot use trade in credit cards to buy other gift cards. So I’m stuck with a GameStop gift card I won’t use. For context, this was for about $200. Apparently, all of their hands are tied. Absolutely awful experience.

Experiencia negativa: Bought some STEAM cards and all but three worked out of six I purchased. Couldn't get a refund or anything

Experiencia fantástica: The assistant manager Kyle is awesome! Helped me trade in my consoles and gave great recommendations! Helped me purchase a switch 2 and a PS5 Pro!

Experiencia negativa: Never answer their phones and and employees are rude

Experiencia fantástica: The manager Angel made picking up my pre-order Switch 2 very easy and fun!

Experiencia fantástica: We're here for the Switch 2 launch and Angel and his team are A-MAZE-ING. They're keeping us entertained and they're so fun to hang out with!

Experiencia fantástica: Came for the switch 2 event and the staff was super helpful and funny. They really made it an event. Definitely coming back for more physical games.

Experiencia fantástica: I would recommend this gamestop 10/10 to any gamer the guy Angel there energy is unmatched and definitely loves to help anyone and everyone out cant go wrong coming here.

Experiencia negativa: They never answered the phone

Experiencia negativa: I’ve had problem with this location since 2018. I have complaint about their service and they got rid of some of the people but however, I went there yesterday to get my son a card and the Mexican guy just stood there and looked at my wife and didn’t acknowledge her Black guy came in acknowledge him right away. In other words he waited on the black guy before he waited on my wife, so I went in there and I asked him are you racist because he waited on a black guy my wife is white and he tried to apologize but and lie and say it wasn’t true but in fact, it was true I will never go back to the location again.

Experiencia negativa: They are the worst people ever they will mess up your address because you live at apartment they do not put the number of the apartment then that means it goes back the warehouse no I’m a just go to Best Buy

Experiencia fantástica: Great store to buy games for cheap

Experiencia negativa: I waited in line for over 30 minutes to load my PayPal account, then was informed they didn’t know how to do so tried to contact another employee which did not respond so they should not offer service if they are not able to provide the service to customers, I believe all employees should be trained on the service just in case somebody does go into their location to add money to their PayPal account

Experiencia fantástica: Kyle was great when I came in and got a PS5 Slim. Make that man CEO.

Experiencia negativa: They tried to sell me a used game as "new".

Experiencia positiva: I’m a regular here; I like the store atmosphere and the game catalog. The store always tend to have something I want or didn’t know that I want. But from a recent visit, one of the employees denied me from buying two Mature rated games even though I been buying Mature rated games with such ease earlier. I was simply getting Call of Duty Ghosts and The Surge, and I had to explain to the employee that I’m 18 and go to college yet he didn’t accept it so I had to just go home defeated. Other than that visit, the store is still good and clean. And heavily recommend if you’re looking for games.

Experiencia positiva: Good Customer Service. True Gamers!

Experiencia positiva: The employees are great! Very helpful and they geek out with my son whenever we are there.

Experiencia fantástica: Relly nice person prety nice guys

Experiencia fantástica: Amis hijos les encanta

Experiencia fantástica: Love that manager named Angel he helps me and my friends out a lot give that man A RAISE

Experiencia fantástica: Yo

Experiencia fantástica: I wish I could visit every GameStop in the world!!!!!

Experiencia fantástica: Pretty cool people working there , very friendly.

Experiencia fantástica: They are very friendly and answer any questions I may have on upcoming titles. And do a great job informing me of the benefits I would receive when trading towards a new release.

Experiencia negativa: Every time I spoke to the salesman he huffed and puffed it sounds like that was very difficult to deal with the only person in the store at the time it's pretty clear to see they did not want to work and do their job

Experiencia negativa: They got bad customer service

Experiencia fantástica: Joe and Carlos where awesome!!!! There customer service skills are on point!!!!!

Experiencia fantástica: It's really low on staff but definitely not low on games the almost have every thing for very console excluding digital Ps4 ps5 Nintendo swich and the two staff and very kind hearted but overall good service

Experiencia fantástica: Yall go holla at my girl Scarlett, she helped me get the most money possible for my trade ins! She a real one! Couldve easily gotten over on me but she really has the customers best interest! 1 hunnit GOAT

Experiencia fantástica: I was in recently to shop for a new game for my switch. Had a general idea of what I was looking for but was overwhelmed with the choices. Scarlet was SO helpful in guiding my decision. Will definitely be back for more of her recommendations!

Experiencia fantástica: Love this store

Experiencia fantástica: Awesome service

Experiencia fantástica: I'm ready to get back in to gaming it keeps me out of trouble

Experiencia negativa: Everything is online why bother even visiting lol. Cheaper that way I mean it's true. Plus I mean who even funds their payroll. Definitely isn't in store sales!

Experiencia fantástica:

Experiencia fantástica: I am never disappointed when i go to this location. My kids enjoy the workers interaction and the cleanliness of the store itself. If you live close by this is a great experience and they have been my go to as far as pre-orders and being able to get games that may not be available anywhere else.

Experiencia fantástica: Buena actitud

Experiencia positiva: The selection could be better; but, they offer a wide range of previously owned games for less......so, WIN.

Experiencia fantástica: Had made a return and had some trouble but the Manager went out of his way to ensure I got my money one way or the other being with this whole pandemic and not having cash at the store. I left happy and would recommend anybody that loves games to come to this GameStop. He totally went above and beyond nervous offered to help me fix my broken Xbox one.

Experiencia fantástica: Exelente

Experiencia fantástica: Excelente

Experiencia fantástica: The manager Xavier has been amazing. Calling me when my preorders are in or when he’s expecting them. Very friendly. Great experience. Would recommend.

Experiencia positiva: A good store. Sales guy was very informative and helpful. Great store ..

Experiencia negativa: Didn't have anything

Experiencia fantástica: Had the pleasure of trading in some games and getting wonderful customer service from all employees! Happy new year angel, jackie, jason, and kyal!

Experiencia positiva: Great place and really nice staff. Used games are cheaper elsewhere though.

Experiencia fantástica: Great place for gamers they have awesome employees with low prices on their games.

Experiencia fantástica: Management really knows their stuff

Experiencia fantástica: Very friendly people.

Experiencia positiva: My people just love GAME STOP it's a gamers Dream if I ever did see one. A-Z blam duh blam tuchae

Experiencia positiva: Never have had a problem with the store employees. Clean store and has a good selection of inventory. Mainly come here for gift cards and trade ins.

Experiencia fantástica: Great place, would highly recommend.

Experiencia fantástica: Had a great experience with Jacqueline. She was open and nice to help. Clean and organized inventory with a calm atmosphere.

Experiencia fantástica: Bought me a new ps4 controller

Experiencia positiva: I like game stop they have good games and some good games consoles. Their prices are reasonable and they employees are very helpful on what game to get

Experiencia negativa: Employees are always very rude when I come in to ask if something is in stock. Never have had a good experience as the employees treat you like you are wasting their time. Will actively go out of my way to avoid going here.

Experiencia fantástica: good customer service very volunteering for information on sales and saving money

Experiencia fantástica: Ayyeeeeeee

Experiencia fantástica: Okay

Experiencia fantástica: The gammmmmeeesss man.

Experiencia fantástica: Very helpful employees. If your not a gamer, no worries! Ask away, they will give advice. You can tell they love there job

Experiencia fantástica: Great people that work there Alsome job

Experiencia negativa: Don't bother calling. They never pick up the phone. As of their service, it cannot be determined because they never picked up the phone.

Experiencia positiva: Muy buen servicio

Experiencia positiva: Ok,not great. Customer service was fair

Experiencia fantástica: Nice and helpful employees

Experiencia fantástica: Best game stop ever

Experiencia fantástica: Cashier was very nice and helpful!

Experiencia positiva: Great customer service

Experiencia positiva: The store is very organised but very bad attitudes

Experiencia positiva: Kind of expensive on pre-owned games

Experiencia fantástica: My children spot

Experiencia fantástica: Best gamestop, amazing service, and the workers there are really nice and enthusiastic!

Experiencia positiva: This place has everything you need for games from the Xbox to the Nintendo to the PlayStation whenever you need a controller or replace one new or used they have it there.

Experiencia fantástica: Always find what I'm looking for and great friendly workers

Experiencia positiva: Muy bueno y buena atencion

Experiencia positiva: Management is rude. Everyone else is cool.

Experiencia fantástica: This is my go to GameStop since it opened. The manager Angel is super helpful, always keeps us ready for the upcoming releases, and had a great time eating pizza and talking games before the MK release!

Experiencia fantástica: At the time they only had 1 register open

Experiencia fantástica: Ai munchas cosas en la tienda está bien todo

Experiencia fantástica: Great!!

Experiencia fantástica: Everything you need and if they don't have it the employees will help you get it

Experiencia negativa: Ok price's

Experiencia fantástica: Amazing service!!! Great staff team....very helpful and informative.....

Experiencia fantástica: Nice people always ready to help

Experiencia positiva: Okay.

Experiencia fantástica: The staff here are very friendly and helpful. One of the best GameStops here. There selection of games are great.

Experiencia positiva: Good

Experiencia fantástica: Good friendly