GameStop

Negative experience: The store was very clean and organized for the most part. It's been a while since I've been in a Game Stop, so I wanted to reignite the feeling of shopping in a store instead of downloading all my games. Not a single associate asked to help or even spoke to me. The experience of shopping in the store was a huge let down with expectations of customer service. A simple "Hello, can we help you with anything?" goes far with a lot of people.

Negative experience: Straight up scammers. They will put a “protection plan” on your purchase without even asking, how convenient. I asked what it was and the girl at the counter looked at me like I was a moron as I asked her to take it off. This was after waiting in line for 15 minutes. The place in general is such a dump anyway, go literally anywhere else

Fantastic experience: Very courteous staff. He helped aloot

Fantastic experience: Nah word

Negative experience: Why are they still in business Like can’t even answer the damn phone smh.

Negative experience: Was forced to return the defective console through FedEx, although I had a return receipt in store. The reason given was the “computer” was not allowing them to process the refund. Having worked in customer service since birth, I knew that was straight bs. The manager had no people skills and was cold and had the “I don’t like my job” vibes. I asked for the DM’s name, and he acted as if he could not spell Nelson’s last name. Never will I spend a dime with the company ever again.

Negative experience: Reached out to this GameStop, looking for Pokémon shield, and or sword for my 12-year-old for their birthday. My child was very particular about receiving the game with the original case so I reached out to various GameStop locations, with the understanding that it is a six-year-old game. However, when I contacted this location, I was met with an attitude when I was on the phone with a woman, and after asking About their availability for either game I then asked if they had Original cases in stock. The girl then puts the phone down (not on hold) because I didn’t know I was asking for something that was outside of her job description. I heard her say to her coworker begrudgingly “like bro we have the game I’m not looking for a case.” I chose to hang up because she doesn’t understand why I specifically wanted the case, But I guess this is the reason why people shop online

Negative experience: I'm so disappointed in what this store has become. They constantly have a skeletal crew of one person working. They never answer their phones when called, and they never acknowledge online pick up orders. I have an order in limbo cause they never accepted or denied it. Also they're never there! Many times have I gone and there's a note in the window that they will be back in an hour. Which I get it, people need to get food, but to see a two and a half hour be back shortly notice, that's not acceptable. This is ridiculous.

Negative experience: Had the money in hand to purchase a Nintendo Switch 2 Mario Kart bundle and the sales associated attempted to scam me into purchasing a pro membership with GameStop and he didn’t even know the perks that came with the pro membership. When I called another GameStop close by, the associate over the phone told me I did not need to purchase a pro membership. Don’t go to this GameStop. They clearly do not know what they’re doing and they seem like they prefer to scam their customers than to give accurate information.

Negative experience: Waited way too long to just buy an AC adapter. Over 40 minutes with no AC only a fan at the cash register.

Negative experience: Incompetent is the best word to describe the people working here. The manager knows absolutely nothing. I been a customer at this location for many years. Seen employee go and come. But the new people managing this store will bring it to ruins. They know absolute nothing about retro. Trading is a disaster here. They accept game trade base on the looks not on functionality.

Fantastic experience: I had an excellent experience at the GameStop in Ridge Hill. The store had a welcoming and friendly atmosphere, and the staff were incredibly helpful and knowledgeable. I came in looking for a Nintendo Switch console, and although they were out of stock, the associate went above and beyond by checking their internal inventory system to locate nearby GameStop stores with available stock. Thanks to their quick help, I was able to drive to another location just in time to purchase the console for my son's birthday. This level of customer support and game system expertise truly made a difference. If you're shopping for video game consoles, accessories, or just want great service, I highly recommend visiting GameStop Ridge Hill in Yonkers, NY. Their team is proactive, professional, and genuinely cares about their customers.

Fantastic experience: Been going to this GameStop for over a decade and never had any issues. The current staff is probably the best they've had; all super friendly and quick.

Negative experience: Waiting times are so long, they’ve had the same two customers at the front for like ten-fifteen minutes. There is a massive line right now and one of the attendants went to the back and has been there for like six minutes

Positive experience: Worker was very helpful

Negative experience: You can not sell all thing and they have a bad attitude about everything

Negative experience: Closed all time. When it says it closes at 9 it was closed at 5:13

Negative experience: Shady place pre-ordered some cards months in advance. They never called to let me know that it had came in and I had to pick it up then when I got there, they told me they already sold what I pre-ordered and that someone called me and I never came to pick it up. On top of it the person working there lied and said well I don’t know. I wasn’t here last month, but he was the person that took care of me. I would definitely go to a different location

Negative experience: I went at opening and it wasn’t even opened (march 22). Online it said it opened at 10 AM but the person opening up the store showed up almost 40 minutes late. The man working the register was rude and had an attitude.

Negative experience: Who takes an hour and a half break? People outside in the cold waiting to get inside, but guess what, the doors are locked and its 721 pm at the moment. The doors have been locked since 6pm.....SMH

Positive experience: I give them 3 Stars for now until they start answering they phone I’ll give them 5 stars once they start to to I been calling non stop for about a week and they never answer it just rings and rings all day long and they don’t answer I have been there and seen it with my eyes they just ignore it

Negative experience: Tried to buy a used game for 29.99. Their computer rang it up as 39.99. Manager says that they don't price match. I showed him his own price label as 29.99. He said that he hadn't gotten around to putting the new price label on yet. I checked amazon, the price of the brand new game is 28.99. Save your money. Don't get price gouged.

Negative experience: There is no way this store could be this busy since 1pm this is absolutely ridiculous, why can’t they pick up so I can find out what’s going on with an order I had place No way I feel like this be the reason why we don’t see a lot of GameStop , overpriced used items , buy back be an extremely low ball offer and they can never answer the phone at all , no matter what game stop , Ya need to do better , and add pick up the phone as game stop New Year’s resolution Maybe just maybe GameStop would be slightly better cuz no way since 1pm and it’s 7:30 pm and I’m still calling

Negative experience: Store was not open.

Fantastic experience: Great experience versus other locations(avoid Central Park Ave in Yonkers) Here they are informative and I was in and out under 25 min….plus they grade your MLB, NBA, NFL, Pokémon & other trading cards to be PSA graded and worth it…if your a GameStop member. Even better you can trade in any PSA 8,9 and 10 and buy PSA online from GameStop. Best time to go is between 10 AM & 11:30 AM or after 2 PM.

Positive experience: My assessment pertains not to the specific store, but to Gamestop's overall business practices. Their new controller diagnostic app, utilized during system trade-ins, yielded an inaccurate assessment. Despite functionality verification by both myself and a store employee, the app reported minor controller drift, prompting a demand for a $60+ replacement (which I would have had to purchased from them) to proceed with the $13 trade-in. This is unacceptable given the system's full functionality and having them keep both sets of controller ( the one purchased from the and the alleged defaulted ones) This incident, coupled with corporate greed and a lack of customer loyalty, suggests Gamestop's long-term viability is questionable, especially given the rise of digital game downloads. While profit generation is understandable, exploiting customers through questionable practices is unethical. I find the trade-in offer so questionable and unreasonable that I would prefer to dispose of my system rather than accept it. I strongly believe this testing app is unreliable and just a money grab. Either way this not the best way in keeping your long and loyal customers. The employees to this store are pleasant and respectful!

Negative experience: They closed it early (around 8:20) while the business hour clear states they are open till 9 PM. We were more than five customers outside knocking on the door but the attendant/sellers inside didn’t care. They didn’t care to listen the knock on the door. So unprofessional and irresponsible.

Negative experience: Literally buy a game anywhere else, don’t get suckered by the deals. Tried to order a game here twice; once via pickup and once via delivery. Both times did not receive my order. They didn’t even tell me why they cancelled the delivery. Impossible to contact the store by phone, and Gamestop’s support agents have no idea what’s going on and no agency to help.

Negative experience: Horrible service. They don’t answer the phone. Same day order pick ups are not completed. I called to find out how long before my same day order placed 3 days ago will be and I can’t get anyone on the phone. Went after work to the store to find out what’s going on and they are closed at 530 pm. Unbelievable. Customer service number is no help as well. All they can offer is a refund on my order which I would have to forfeit my reward points used for the purchase. Not fair to the customer at all.

Negative experience: This was the worst experience I’ve had at a GameStop. I visited yesterday, and the store was packed. Despite having three employees on duty, only one was working the register. The cashier restarted a transaction twice, claiming she needed to “make it better” for the customer she was helping, which slowed everything down even more. Customers were clearly frustrated, with some leaving the store, but the staff didn’t seem to care. After waiting in line for 20 minutes, I decided to go up front and ask if they had an old Xbox controller. When one employee asked the cashier, she laughed and said, “I don’t know anything about old systems like Xbox. I’m all about PlayStation.” Her response was dismissive and unprofessional, and it wasn’t even an answer to my question. At that point, I was fed up and decided to leave. The lack of organization, long waits, and poor customer service made this a truly disappointing experience. I can’t believe this kind of thing happens, and that companies allow it—especially considering how much money customers spend with them. Experiences like this are exactly why I decided to go to Walmart instead and buy the new Xbox system there.by the way I also have the last Sp !!!!! shame on this company for allowing this

Negative experience: My friend and I went to this location to try to catch them before they closed at 10 PM since they were supposed to be open a bit longer for Black Friday. We arrived at 9:37 PM and they were already closed. This specific location seems to close earlier quite often according to my previous experiences coming to this location. SMH.

Fantastic experience: Poki? *gasp* *Ruby my 3ds is missing*

Fantastic experience: They are closed because of system failure since 10/28/2024 I have no when they will open but this is a heads up and don't got to central GameStop they suck

Negative experience: The store closes at 9:00 and I go there at 8:00 and there still closed. GameStop must update your hours.

Fantastic experience: Awsome

Negative experience: This location hasn’t been open from 4:30-6pm and it’s ridiculous. How are you closed in the middle of your store hours for no reason? Not a holiday or anything like that. Just someone said at 4;30 that they would reopen at 5 and now it’s been so long that I’m pissed.

Negative experience: GameStop has screw over there customers once again I went to do a warranty exchange on a ps5 controller but they informed me that the policy has changed after I purchased the warranty to be honestly it puts the employee in the bad situation to screw customers over and the employee here became rude and said “anyways” like I was a waste of time or it was my fult when I was told by this very store that I was going to get a new controller this is way GameStop loses customers and employees because the company has bad morales my recommendation is just go to target if you come to cross county to get anything for gaming I will never shop here again

Negative experience: Staff including the manager need better training asap. Don’t know anything about products or how to use their own system. Or maybe they use it as an excuse to not help people either way it’s a shame.

Negative experience: I’ve been here the past 2 days at 8pm and the gate is down and they are closed. THIS STORE IS NOT OPEN UNTIL 9:30 like stated on the website. Change your store hours so I or others don’t have to waste time coming here only to find the store closed.

Negative experience: GameStop new policy is that you cannot return any unopened items even if it’s within the 15 days grace. They don’t do any returns at all. My son had a headphone and it hurt his ears and I tried to return it and the only thing that they told me they can do is return it for the same item. The item that actually hurts his ears no refund no exchanges for anything else just the same item. I Well, never buy anything from GameStop again.

Fantastic experience: Great service

Fantastic experience: The manager handled my trade and purchase like a pro, she had me in and out. And help me get the maximum on my trade!

Negative experience: They closed 13 mins early I’m literally in front of the store and is not even 9pm yet. It says online that they are open till 9pm. Really angry at this

Negative experience: just go to a different game stop . these people just love to make you waste time. They deny my return. I end up going to a different GameStop and they accepted it.

Negative experience: Now when purchase warranty for items store picks and chooses either its a refurbished or new horrible. Witnessed someone getting brand new control with there warranty trade I was next got a refurbished one new game stop policy horrible. No wonder there going out of business they definitely lost another customer im going to BEST BUY from now on

Positive experience: The Kids love GameStop. They have great warranty on their products

Negative experience: I paid this location a visit and immediately noticed a lady arguing with one of the cashier’s stating that she wanted a replacement controller for a controller that she’s returned already. She says they all keep drifting. I moved away started looking at some Xbox games and picked out three ten dollar games. I then brought them to the register, and the cashier begins to look for my games, turns back to me and states we only have one out of the 3 of them. He begins to ring me up and I was in the process of paying not noticing that the young man rang up $20 instead of 10 when my girlfriend Raised her voice slightly stating why he put 20 not 10 the young man replied with they never changed the price. I then declined the transaction and walk out the store disappointed. Disappointed in the fact that he was not going to mention anything. Common sense isn’t that common ‍♂️

Negative experience: Forced to purchase pro membership to purchase PS5. No company policy requirement to do this. Wouldn't allow me to just add to existing expired account. Forced into creating a new one.

Negative experience: Does anyone work at this store? I have been trying to call the store all day and keeps on saying everyone is busy. A few times I have called someone has picked up and then hung up right away before saying anything.

Positive experience: Nice employees. What you would expect from a Gamestop. Parking can get a bit difficult.

Negative experience: The guy at the front put me on a yearly membership that I never asked for and deducted that from what I was selling, when I really needed all of the money from the sale. I had to contact Gamestop to get the membership off and they didn't even give me a refund. Never again.

Fantastic experience: Love the employee here. They are really helpful.

Positive experience: Over priced. Needs more workers

Fantastic experience: The representative was kind and knowledgeable about the product. Thank you

Positive experience: Great store needs more assistance gets crowded fast...

Negative experience: Not enough games.

Negative experience: They advertise sales, and when you get to the register you have to pay a $15/yr membership to get the sale. Totally fraudulent. Plus the line takes forever because they only have one register going. Terrible store.

Negative experience: Walked in today to trade in a ps4 and the store wouldn’t take it cause I didn’t have a USB. I laughed and told the “expert” this isn’t my first system I’m trading all you need is the power cord and HDMI I’ve been trading with GameStop for years all you do is deduct it from the trade in. I guess he didn’t like me telling him how to do his job. Won’t be coming back to this GameStop ever again.

Negative experience: I decided to buy me an Xbox series X today. So I thought heading to my local game stop wouldn't be a bad idea. My over all experience was not bad...the representative was pretty nice and courteous. But during my purchase I was told I had to but the Gamestop membership for 15 bucks to purchase the xbox. I ask why I'm not at GameStop enough to buy said membership. But i was told its policy now. Whi knows i probly got played but all i wanted was my xbox and paid the additional 15 bucks. Once said purchase was complete the representative asked if i wanted to purchase a bag for the xbox. The bag was big enough only for a geme or controller. I declined and asked if she had any bag big enough for the box. She stated that there was not any available. Woooonderful now i have to walk out of gamestop with this box and a game i purchased...call of duty...in my arms to the car. S.m.h any way i got my stuff and im about to get down right now. Otherwise your normal gamestop visit. Thought it would be more pleasant considering i just spent almost 700 bucks!

Negative experience: My Husband just went to the store and they opened late. Then they hung a sign about technical issues and still had the door closed. He went to the door to ask when they would open and a female employee waved him off with an attitude and refused to attend to him. Is it not her job to give good customer service?

Negative experience: Just one guy standing there doing nothing no customers just me and giving me an attitude just asking one question and it’s the cashier didn’t bother to check in the back for anything extra

Negative experience: Sales representative treated me like I was a suspect......

Negative experience: I have to agree with the other reviews on the poor quality, or else complete lack, of customer service. The demeanor of both gentleman working there was anti-social and resentful.

Positive experience: I can call 15 times and no answer

Negative experience: Called multiple times, no answer. Drove 30 minutes to this store for a collectible (6 in-stock) just to find out the "area manager" Dustin has all 6 collectibles on hold for him and his friends. This isn't the only GS store to do this.

Fantastic experience: The service here are friendly and you can find games, and many products related to the games for your family

Fantastic experience: It's Awesome

Positive experience: It's a nice place to buy your games, but the wait is too long. I'm 72 years old, i waited for more than 20 minutes,my back was hurting so much. I almost walked out, but i love my grandson.

Fantastic experience: Great store wonderful the employees are great keep with the work

Positive experience: Omg why did it feel like the heat was on blast . It was so hot I couldn't continue my shopping . Its June by the way...Too bad cause I wanted to buy a game

Fantastic experience: Fortunately it is a great place, great things to get and find but unfortunately understaffed and needs more supports from supervisor's or managements

Fantastic experience: It's just a great place to buy all things video games

Negative experience: The cashier was not friendly and did not give me the right amount back so I needed to go back for my $5.00

Fantastic experience: My kid live to go to this store. It’s our fav place in town with all the mall offering a cool place to shop and enjoy family outing.

Positive experience: It's a small store but has a really good variety. I found a few things that I wouldn't have expected to find that I was very satisfied with. Prices are mid range/typical Gamestop prices. It's very clean & spacious as well.

Fantastic experience: Staff is wonderful

Negative experience: Slow service stood on line for 15 minutes to be told they only had a used game I wanted.. tried to sell me smudge up copies of elden ring for $5 less than actual price. Smh

Positive experience: Very good worker's and make sure you are satisfied with your product

Negative experience: Surprised you are still open Gamestop

Positive experience: In n out fast

Fantastic experience: I don't have a reason to go here much other than seeing what is in stock for their toy section ( lol closest gamestop to me for that ) regardless calm atmosphere always looks well kept and quick paced employees so far from what I have seen

Positive experience: Nice little store, I just hate how impossible it is to get consoles. Game stop just sells them to scalpers. Finally gave up and bought a series S instead of an X.

Positive experience: One of the smaller game stops I have gone to with a limited selection of things but they seem to be doing the best they can with what they have.

Positive experience: It's ok

Fantastic experience: Great staff...very helpful and knowledgeable...store is always well kept as well

Fantastic experience: Great place. Staff is eh. But Great selection.

Negative experience: Staff in this place doesn't even stay in the front to help customers but hang out in the back with customers on the floor and are very dismissive of their clients someone should explain to them that is how you stay in business.

Positive experience: No controllers for 3 months... Dan you carona virus

Fantastic experience: This location is awesome. The store was clean and organized. The store had a great selection of consoles and titles. The staff was very helpful, knowledgeable and friendly. This location had sanitizer to combat Covid-19. I am going back!

Fantastic experience: Been going there for decades

Negative experience: Rude employee, I only came here to buy funko pops and this Cashier was being angry and keeps telling me to apply for membership and I didn't want to

Fantastic experience: Store rep was very nice and knowledgeable

Fantastic experience: Good. Informative and friendly staff.

Positive experience: Unfortunately this GameStop like all others are looking very bare they will carry the latest games some used games here and there but the mom and pop video game stores are a better choice now.

Negative experience: Staff was very rude and not helpful

Negative experience: It was only 1 cashierperson for 15 customers no a good experience!!

Positive experience: Good service but there is not even any Google Play cards options under 50 to buy, good job.

Positive experience: This gamestop is way to small and haven't had any ps4 controllers for a couple of months now... not even used... smh...

Positive experience: Had everything I needed

Fantastic experience: Great staff, good selection, good prices. A bright spot in an otherwise pretty lame mall. Recommended!