GameStop

Negative experience: Came to this mall just for GameStop to find the shutters down and everything closed. Is this location even active? There’s cobwebs (or bird nest) in the sign…

Negative experience: This used to be a good location, Not anymore. Here’s the problem, Every time you go, there’s a sign on the door that says they’re out to lunch. I kid you not. This has happened on multiple visits. Now I understand that employees have to take a lunch break, but you just can’t shut down the whole store and not have one person working there because it says open on Google Maps. On Google Maps it says that store is open-so you drive Down there, And it’s closed. The thing that especially frustrates me is when I go to visit this location And it’s closed toward the end of closing time. So let’s say if it closes at 10 o’clock on a Saturday they’ll have a lunch break sign toward the end of closing so instead of closing at 10 it closes like earlier. I talked to the manager at this location about this and he was rude and said oh all of the employees have a right to a lunch break. Yes, that’s true but someone needs to be running the store While that person is out to lunch. Many times I see people lining up and then they have to leave Because the store is closed . There was even one time where I saw an employee sleeping under the counter. The GameStop in Cross County shut down. I’m afraid soon this one will too. The glory days are officially over.

Negative experience: Pushy salesmen. Company policies are anti-consumers and anti-employee. The man behind the counter although sassy and pushy in terms of his salesmenship, was nice. But he charged me an extra 17 dollars on insurances and memberships i refused multiple times. My receipt litterally says you saved 11 dollars today, but i could have just saved 17 by not spending it in the first place. Especially since the pro membership is a yearly 25 dollar cost. Its a pain to cancel so thanks for that dude behind the counter who cant take no for an answer.

Negative experience: Terrible service super rude and not helpful I think think rude employees name was John

Negative experience: 2nd of April 2026, 2:25pm, John refused to do a trade in for me then, he refused to sell me a ps5! This has been my gamestop for 13 years, il take my business elsewhere!!!!

Negative experience: This store is never open!! 7:30pm Feb 27 on a Friday. STORE IS LOCKED AGAIN!! LIGHTS ON!! SAYS IT CLOSES 9PM. GAMESTOP WHAT ARE U DOING?!

Negative experience: called to ask if I could pre orde ron the phone, got rude and disgusting attitude over the phone for simply asking questions. I asked if I could pre order over the phone and was responded with a "No" and nothing else, no follow up info or anything. I asked when they're going to close today, the reponse was "We're open right now I'm on the phone with you right?". So I go to pre order a game, the only reason I'm going is bc I want the phsyical disc, not deal with rude people. So I get to the store and ask why was I spoken to like that, and what would be done about it, and the manager was being condescending, dismissive, and actually laughing about the whole entire thing. I don't know why me asking such a simple question would turn into this, what a terrible experience lol they also seemed like the person who was on the phone was there and they were just trying to cover for them. Weird, unprofessional, and strange experience. I literally only go in there to get physical discs for my PS5, that's the only reason, not to deal with rude people that are clearly miserable with themselves

Negative experience: I had a very bad experience at GameStop on Central Avenue in Yonkers which included the following: (1) An employee calling me a liar in front of my special needs son, without any justification or evidence, telling me I ripped the security clip that was holding the hand control in the rack; (2) Fraudulently using someone else’s Pro Member account to reflect my sale on their account (which included my credit card number), a serious incident; and (3) Falsely stating on the sales receipt that I refused a warranty on a hand control, in which the sales associate, Joe, never offered this option at the point of sale (another violation of GameStop policy). If the choice is to drive 5 minutes to the Yonkers location, rather than 20 or more minutes to another location in the Bronx or Westchester (or even Connecticut), you will not regret the longer drive. Refuse to do any business with these people. Furthermore, you will see in my history of Google Reviews that—while I am an infrequent reviewer—I have never given out a 1-star review. Ever. My son and I visited the GameStop on Central Avenue in Yonkers on Sunday, February 15th @ approximately 1:00pm. We went to the back of the store to the hand controls that we were interested in and pulled one down off the rack, in which it appeared to already have a broken package that is supposed to be a securely hold. It turns out that hand control was not compatible with my son’s system. We asked the sales associate, Joe, to unlock another hand control, which he did do. However, when we walked to the front of the store, that is when all the problems started. I attempted to check out and Joe —unprompted by anything that my son or I said—told me flat out that he out charge extra next time if I “lied to” him about breaking the security device on a hand control. I was infuriated by the accusation, and I demanded a discount on the hand control we were purchasing due to the fact he wrongly accused us of something that was done in the store and his hostile attitude. I also asked the manager for a discount on the merchandise, in which he backed the sales associate and refused to accommodate my request. If you can believe it, being accused of lying was not the worst transgression by this sales associate, Joe, during our visit to the Yonkers Central Avenue store. I noticed on our sales receipt that the purchase was not even made under my Pro Member account. The transaction was done under the account of someone named (not full name) “Jo. Torres” with my credit card number (see image below of the wrong Pro Account). I do not know this person. I visited another location after to discuss my bad experience at GameStop’s Yonkers Central Avenue store, and I told the manager some of the details and he stated that using another person’s credit card under another Pro Member’s without permission is a very serious problem that was to be reported to the District Manager. Making a sale in the wrong Pro Account sets the groundwork for the GameStop Yonkers Central Avenue location to deny a possible return in the future. Quote from manager of the other store: “This is not the first time they (the Yonkers Central Avenue store) have done this….it is not second time….and it is not even the fourth time this has happened.” Furthermore, Joe, the sales associate at GameStop’s Yonkers Central Avenue, did not ask me whether I wanted a warranty on the hand control purchased at the point-of-sale, another violation of GameStop policy. However, Joe printed out a sales receipt that falsely stated, “Customer Declined Warranty Coverage” (see image below). All my previous GameStop purchases over the past 5+ years have included a warranty. Fortunately, I had an outstanding experience at another store in the Tri-state area on Sunday and the manager straightened out all the problems created by Joe and his manager at Gamestop’s Central Avenue location in Yonkers. Avoid GameStop on Central Avenue in Yonkers.

Negative experience: Terrible employee

Negative experience: manager

Negative experience: Asked for a cooling fan, got the entire base station instead. I opened it to make sure it was the right one and Not even 2 minutes later they said I can’t return it because it was opened. Avoid GameStop and go to micro center for your gaming needs. This is why I haven’t shopped here in years and I regret coming back. Gamestop is not worth it in my opinion.

Negative experience: >walk in >grab 2 items >wait in line 10+ min >have to listen to the employees make shitty jokes the entire time >finally your turn in line and the employee just leaves the register >you ask to be rung up and nobody helps the GameStop on central ave experience

Fantastic experience: Bigger than other GameStop locations ive hone to. Very friendly and helpful staff. Plenty of parking in front.

Negative experience: This location always has the one employee working out on break. Went there at 4, they had the sign up. Another day I come at 7 and the sign was there again. Maybe have more than one person working?

Negative experience: Never come to this place for returns they will not take it even though their policy says otherwise. Instead take your business to cross county very helpful and professional and yes they take your returns. Never coming to this GameStop again.

Negative experience: Skip this location by far the worst game stop experience i have ever had. Friday October 10th at about 6:50pm i visited this location to make a return. The representative lied over an over again stating GameStop stores do not take online returns for a nintendo 2. I knew it was B.S since i have been a pro member since 2010. I stated i went over the return policy and spoke with customer service. The rep assisting me kept disregarding what i said and kept saying his Higher management has instructed him not to take returns. This experience has ended my relationship with GameStop. Since higher management makes up their own rules now. I headed to the cross county location where i was able to return the device and purchase what i wanted.

Negative experience: “Do you have any Megas” “It’s been two days” Imagine answering a question that way. What a clown employee.

Negative experience: The person on the desk, wasn’t that incompetent to do the job. We had to wait 1hr for a simple return ! Lazy, lame at the simple job

Negative experience: This place is the worst. Only buy games in store a handful of times a year and every time I go I’m “greeted” with a sign saying employee off for the next hour plus. Only one employee so store is locked up and business comes to a halt. What is that nonsense. Go elsewhere!

Negative experience: Drove out of my way only to be greeted by a sign saying they'll be back in an hour. With more and more stores closing why would you close at this time? Multiple people came to the door and turned away. What a shame. Lost out on at least anywhere from 500 to 1000$ within that hour. I guess it makes sense to close for an hour instead of hiring someone for 4 to 5 hours to cover the shop(what's that 100$ if that?) No wonder their stores are closing one by one.

Negative experience: I has to walk out as the guy showed no customer service skills at all ! Totally rude ! Pointing to items instead of walking around his lonely counter . Rude , Rude Rude !

Negative experience: Do not get your PSA CARDS GRADED HERE! Once they are returned to the store they are claim lost so they are stealing graded cards. My Lamine yamal velocity psa10 worth 500 plus. Was mysteriously lost and insurance don’t even cover half. PSA. JHONN always has a bad day or something guy always carry an attitude and sarcastic ways of answering

Negative experience: I’ve had multiple experiences at the GameStop on Central Avenue, and unfortunately, they’ve consistently been disappointing when dealing with John, the store manager. His customer service skills are seriously lacking — unhelpful, dismissive, and at times even rude. It feels like you’re bothering him just by asking a basic question. The only reason I even continue to stop by this location is because of Joseph. He’s professional, friendly, and actually takes the time to help customers. If the store was staffed with more people like him, it would be a much better experience overall. GameStop needs to take a hard look at who they’re putting in charge — because John’s attitude does not reflect good leadership or customer care.

Negative experience: Rude and Waste of time.

Negative experience: Horrible employee customer service - the guy with a pony tail John not only laughed when I attempted to return a game I should have never been sold but continued to insult my cane and disability as I was driving away

Negative experience: Went in yesterday and the store clerk added GameStop pro to my purchase without asking. I’ll never buy from GameStop again because the lack of trust I have now.

Negative experience: The cross county location system was down. Bronx location didn't want to answer the phone and central ave. Location couldn't just say yes or no if there system was up. Just wanted me to waste my time to drive up there to be turned around. Horrible communication skills and phone etiquette.

Negative experience: Came in today and unfortunately for me the representative John with long hair who was working that day was having a bad day. He was very rude and dismissive and did not help me all. Everything was short answers and acted as if was bothering him with my questions. I was not the only one, I witnessed him being very rude to the customer ahead of me as well and elderly lady which is very unfortunate. John should be pulled for customer service training as he is not fit to work in his position.

Negative experience: I traded in a controller and was given a broken controller in return. When I went back I was told that the controller “wasn't the one they sold me” and John the “manager”refused to check the barcode that would prove it was. Not only did they scam me but they lied about multiple policies. On top of it all they were very rude but also got mad when I was rude back. Very strange people overall

Positive experience: The manger D is nice and has great customer service and is knowledgeable

Fantastic experience: Great store, staff is friendly and always super helpful

Negative experience: We go in today around 5:30 PM to do a trade in…no one greeted us (my son and spouse) as normal… Joe behind counter not wear his name tag and not well kept or clean… so I go next he yells to customer leaving if he needs his receipt and customer says no…mind you took a while check out four packs of Poke-Mon cards…that being said Joe asks for ID…I show my government if and badge…he seemed upset by this? Ask for id again…I am like…why?? He does not explain and asks again…. Mind you we have been at this store for over ten years….next I am a valid investor in GameStop ..here is the kicker for Joe and his “manager” I am a veteran. There are no signs no notice and not one person has even asked or mentioned I need my DMV to check in trades at game stop… That being said Joey did not like my reaction about GameStop and the. He took as an attack on him? Odd..but not the case so he decided then and there to refuse me service in front of other customers and my family….then he proceeded to be a wise guy saying snarky “Happy New Year” and “Merry Christmas”… Not cool or professional at all….so long and your Joe needs to go…get this place back and have good staff working Mormons who close store to take breaks or show up late….or attitudes and then denied service because I question a policy I knew nothing of and why my information is needed for trades?? Not right.

Fantastic experience: I could not be happier. This store is clean, staff is engaging helpful and super friendly. Went laat week and employee blew me away. If I could I would hire him. He dealt with multiple people. Was personal and gave indepth information. He made it seem seamless. Recommend more games including marvel rivals. Wish I would have got hia name but this will be my 1st choice for gaming needs.

Negative experience: If I could give zero I would, the staff is so rude and unprofessional. I called and someone was answering the phone and using a cartoon voice, I was then transferred to someone who was flat out rude. This store needs to be attended too by corporate or an area manager. Worst GameStop in Westchester. Funny thing cross county is the same. Surprisingly the only good location was in the Bronx, go figure! Do not shop here. P.s. as someone who works in sales, I can see why both locations have now hiring signs. You need to clean house asap GameStop, I will never use these locations and won’t recommend anyone else as well.

Fantastic experience: Thank you John for your excellent customer service!

Fantastic experience: Awsome by far this is the best customer service

Negative experience: I would just like to say this store is very unprofessional and a waste of time I ordered a pair of headphones with my own card and information I also have the email and everything sent to my phone I used Afterpay but accidentally forgot to change my mothers name off the order to mine …. I expressed to the employee that I live in the Bronx and I worked in the same complex and my mother will not be able to come out here I called her on FaceTime so he can see her show her id. And he STILL GAVE ME A HARD TIME AND CANCELED MY ORDER IN MY FACE , I find that extremely difficult and not trying to at least help a customer out if it’s clear as day I’m not scamming or stealing ! I’ve picked up orders for others with no problem I don’t see what was the big deal and I also asked to speak to a manager and he said no and it wouldn’t make a difference cause I was not getting the item I PURCHASED WITH MY HARD EARNED MONEY ! Y’all gotta do better ! Fr I wish I could give 0 stars !

Negative experience: Worst game stop in New York the guy had a nasty attitude for no reason. 10/21/2024 7:30 pm

Negative experience: Worse game stop in yonkers opens late and try to call and they hang up never shopping at game stop.going to best buy

Positive experience: A Nerds paradise

Negative experience: I only came here to check on my investment. And to see where my life's savings went. No thanks to the stock market, I can't even afford a used copy of Halo.

Negative experience: This place profiled, targeted and discriminated against my 13yr old son and myself. Stay away do not visit this location. In addition to my experience below GameStop as a whole, the manager, district manager, corporate office, CEO, don't respond to the complaints and or emails discussing the issue below. All contact has gone ignored. July 10th 2024 My son upon entering this location was told he is not allowed in the store and has to leave because he was alone and needed an adult present. I was across the street in a different store when my son called me to tell me what he was told. I asked my son to put the phone on speaker so I can see what the issue was as this has never happened before. Upon speaking with the representative he stated that lately there have been a lot of unsavory characters that have visited this location and as a result he didn't want my son in the store by himself. I asked him if this was gamestops policy? In which he replied no but rather his policy. I asked what did he mean by " unsavory characters" and if he was profiling my son based in his nationality and or appearance based on the clothes he was wearing ( he had on a hat that had said money on it, and some washable kids Halloween tattoos on his arms and face) he said he was not profiling. I told him I am across the street and will be there in a few minutes. When I arrived before I can figure out who the rep was , and when I signed my son the rep who identified himself to me as " Joe " said loudly as I was walking through the door " NO ,NO,NO, I AM NOT DEALING WITH THIS BOTH YOU AND YOUR SON NEED TO GET OUT AND ARE NOT ALLOWED IN MY STORE". I was shocked at this because all I did was enter the store and never said anything at this point because I didn't know who the worker was and was coming into to the store to go to my son and find out what the issue was with the worker. The worker proceeded to tell me that if I don't leave the store with my son he will call the cops on and charge me with trespassing. This was something that was extremely shocking, embarrassing, and out of nowhere. I told the worker Joe why was he was doing this and that I wasn't going to leave but would like to wait for the policy myself to file a complaint. Joe said we need to get out as he felt unsafe. Joe did indeed call the police on both my son and myself. My son and I have visited many gamestops over the years in Westchester,Yonkers, Bronx, New York city, brooklyn, Connecticut, Pennsylvania, New Jersey, Queens, etc and never once have we ever experienced this horrible encounter. And never once has my son ever been told that he cannot shop in a GameStop location by himself and needed an adults presence especially a paying customer in a store that is geared towards kids that has video games, and toys, and posters, and many different items geared towards kids. Never have I ever been subjected to this treatment as a patron entering into a store being told that I am not allowed in the store and I was kicked out especially as an adult and a paying customer. Both my son and myself was most certainly targeted by this unprofessional employee.

Fantastic experience: Joe is awesome always friendly and knows what he’s talking about

Positive experience: This location has great parking and for the most part, they usually have their shelves stocked up. I usually order ahead and visit this location for pickup to avoid any delays or out of stock issues...

Fantastic experience: I love this place cause you can find exclusive toys that you wouldn’t find in any other store.

Negative experience: They are low-key don't have many video games especially hiding all the Nintendo DS games hiding behind the counter drawer where me or any customers won't be able to see. Also a bad location to be there honestly.

Positive experience: This GameStop is one of the worst gamestops I have ever been to, they never have the game you are looking for and if you aren't looking for a game don't go there either because they have nothing! The only good thing is that the employees were nice

Fantastic experience: Friendly staff. Way more knowledgeable than the employees at Best Buy who erroneously told me that PS4 games would not run on my PS5.

Negative experience: I will never buy online to pick up at this store EVER AGAIN! I placed an online order that was cancelled an hour after placing it which was SATURDAY! Well the charge is still pending in my account. I call the store and a rep told me it should have been refunded….YA THINK! he then says to call customer service but they are telling me they may have to force the hold to be released. WHAT! I Spoke with PANCHO TODAY WHO WAS SO RUDE AND HE HANGS UP ON ME! NOBODY WANTS TO WORK !! He disconnects the call and talked over me the whole time (UNPROFESSIONAL)Then they are telling me i gotta wait 5 business for them to investigate or figure why the hold is still there !! I WILL NVR PURCHASE FROM GAME STOP!! What kind of policy or system do you have with all the customers and games this company has. YOU TOOK MY MONEY QUICK BUT CANT PUT IT BACK AND ITS A PRE AUTHORIZATION HOLD!!! Reported them to my bank and paypal BLOCKED **

Negative experience: Lying about having to get PRO to buy Lorcana boosters saying that its a PRO exclusive product. SHAME ON YOU!

Negative experience: Poor customer service by store manager. Went into store to exchange a defective pre-owned PS4 controller (in same condition as upon purchase). Store manager refused item, saying items must be exchanged within 7 days, despite the fact that product packaging explicitly state that items can be exhanged within 30 days.

Negative experience: This store always closes before the advertised time.

Fantastic experience: The most knowledgeable and helpful staff ever. They always take the time to help me understand and figure out what I need. Good stock, good prices. Great people!

Fantastic experience: Awesome place. The sales rep is very cool and friendly.

Fantastic experience: One of the best GameStop locations in NY. Easy parking and friendly staff

Fantastic experience: Always a fun place to take my nephews! Staff was very helpful!

Negative experience: I stopped today Tuesday Jan, 31st at 5:20 pm and lights were off and a sign on the window saying they’ll be back in an hour. I came back at 8:20 pm the lights were on, door was locked and no one to be seen. At this point this GameStop should just close down. Owner is just wasting money on rent.

Positive experience: Need more items in stock

Fantastic experience: Great place to ask info on consoles.

Fantastic experience: Super friendly and helpfull. Not just trying to get a sell like other stores. Plus they always have a good amount of inventory!

Negative experience: Pre-ordered NBA 2K23 Michael Jordan special edition. When I went to pick it up they didn't have it. The game is sold out.What is the point of paying and pre ordering? They offered no solution and told me it was sold to someone who did not pre order. Buyer beware if you pre order games from gamestop.

Fantastic experience: I went in and got what I needed relatively fast. The staff was also inviting and friendly.

Positive experience: OMG line just to buy a gift card only 2 employees were working

Fantastic experience: Excellent customer service

Negative experience: Always ready to answer questions about video games

Fantastic experience: Great service. Ask for David

Fantastic experience: The people are friendly and ready to help you and answer your questions. The only thing I wanted was to have more funko to choose, other than that perfect quiet place for shopping.

Fantastic experience: Very good service. I dealt with David. Very nice young man. Helped me with exactly what I needed

Fantastic experience: Very friendly staffs

Negative experience: sign says “mask recommended” on the front window before you enter. wanted to come buy a game, but i now will be going elsewhere due to being kicked out.

Negative experience: Horrible service. Associates there just want to upsell you. Management will only help you out if you complain to corporate. Noone ever answers the phone. Employees are only there to upsell not to recommend or to answer questions. I have complain to management citing several issues already with this location and the Cross County location. I would not recommend visiting this store at Central Avenue or the Cross County location both are run by the same people both are absolutely horrible. Associates have ripped me off at the store on one occasion one associate stole the video game that I just purchased. In addition to the various times both of the stores were robbed I would not recommend visiting either of these two stores

Fantastic experience: Great staff; very organized

Negative experience: Can't even get anyone on the phone. It hangs up on you after a couple rings.

Negative experience: By far the worst customer service. Staff are completely arrogant and are useless. They never pick up the phone and when they do they give attitude like I ruined their day for calling. One star is being generous I highly recommend not going to this gamestop.

Fantastic experience: Excelente

Negative experience: very rude, they have no Ethics on how to treat the client, they do not listen and want to do what she says. very bad customer service

Positive experience: For the games

Fantastic experience: It's better then the cross county gamestop

Fantastic experience: Service is always on point and awesome customer service

Fantastic experience: Cool spot, totally lost it's early 2000's charm (last time I was there) but still a good place to get old games for great prices

Fantastic experience: Very polite , helpful, and very informative. Reminded me of the good ol gamestop days. Actually made me want to come back. They followed Covid protocols which made me feel safe which was a plus. Will definitely return.

Fantastic experience: Good atmosphere

Fantastic experience: Good but kinda busy and didn't have game my kid wanted

Fantastic experience: Very professional and very helpful for all the needs you want.

Fantastic experience: My son traded in his Xbox, got store credit and got a new Yetti mic with the credit. It was fast, fair and a great way for my son to buy new technology.

Fantastic experience: The staff is friendly and knowledgeable. The people there are always a pleasure to speak with.

Negative experience: Very rude staff

Negative experience: Horrible customer service

Negative experience: Presented my tax exempt form to the manager and he stated that something was unusual about it, pretty much insinuating that I was trying to scam them but trying to avoid saying it. When I told him that other locations accept it without an issue, he went to the back and pretended to speak to his "boss" for ten minutes and gave me a run around story. Nothing worst than being profiled and stereotyped when trying to spend your hard earned money somewhere. Never going back here again. Hands down the worst service and experience.

Fantastic experience: Always up to date on the newest games ,always polite and really helpful love this game stop .

Fantastic experience: Great staff

Positive experience: Service could be better more helpful and try at least to sell and show other options.

Fantastic experience: Great service!

Fantastic experience: Amazing staff, always polite and kind.

Fantastic experience: Very friendly and Helpful

Fantastic experience: Great staff

Fantastic experience: I'm so happy that this place is here. Thank you for making life better. It's a straight forward GameStop. No surprises or tricks.

Fantastic experience: Great service

Positive experience: Better organized and well stocked

Positive experience: Great service by the employees