GameStop

Fantastic experience: I had a good customer experience yesterday to pick up my game from the two staff that we’re working last night before they closed up. I appreciate the good customer service.

Fantastic experience: Honestly by far the best customer service I've experience at a GameStop. The staff are very friendly and helpful especially the manager, Tea. Even when they don't have what you are looking for the recommend games or items like it, or offer to order it for you. The store is always organized and clean, easy to find what you want. They do sometimes have a smaller selection than the other locations but will always call and have them hold items for you if they find it in stock somewhere else. Honestly overall I can't complain, I have never been treated like I was less important than anyone else in the store and that's a lot more than I can say about other locations. I recommend this GameStop to anyone who wants to have the best Experience.

Negative experience: The employees of this store are just bad. Don’t even bother calling to check if they have something. They will just tell you yes without checking. Then when you drive over and they don’t have it, they act shocked and ask you to drive to a different location. They have no professionalism and don’t really care about their customers. I will never return to this location.

Fantastic experience: Went in for a PS4, the worker who helped me Jack, was an absolute delight, so helpful, and got me signed up for a membership. Great experience, will be going again soon!

Negative experience: Really unbelievable how they would tell me they would give me $125 dollars for the 1 tb Xbox and then said we can give u more if u want store credit... I ask how much more they say $150!! LMFAO THEY LEGIT ARE OUT HERE PILLAGING

Fantastic experience: I had a wonderful experience employee Tea was amazing and supplied extraordinary customer service she was friendly and kind on top of patient. She is the reason for such a wonderful experience

Fantastic experience: Great service

Fantastic experience: This is the best gamestop in Bakersfield. Tha manager is super friendly and very knowledgeable her staff us the same. My son and I really like coming here on pokemon release days because they're always happy to help and have a fair system to ensure everyone gets something.

Fantastic experience: Probably my favorite Gamestop location in town. The staff are super nice and it's usually not too crowded so I feel a bit more inclined to browse.

Fantastic experience: This game stop is one of the best ones in Bakersfield as a person who collects PS4 games this place never disappoints the manager is very nice and helpful will be going back

Fantastic experience: Great customer service

Fantastic experience: Ok can u message me why is my xbox 360 heats bad

Positive experience: Pushy about the membership, but overall good service from them

Positive experience: Paid me $46 for 5 PS2 wireless controllers, 2 Xbox 360 controllers, and 2 Xbox 360 games and 1 PSP game. I needed the $ so... I would not recommend selling here.

Negative experience: Omg. I stumped the sales clerk by asking if it was on sale. Literally didn't know how to process such a comple question. Manager was at leasr smarter than the others. Even though that doesn't say much.

Fantastic experience: They have a ton of games and stuff

Fantastic experience: Friendly and never had a hassle being here. Frequent card gaming nights its fun

Fantastic experience: The manager there is great she goes above and beyond to help help us everytime we’re in Thank you

Negative experience: EMPLOYEES STASH ITEMS FOR THEMSELVES/FRIENDS. Went in today to find some McFarlane figures and they only had 2 on the floor. I asked an employee if he had any in the back and the Manager butted in and said "no, all we have is on the floor" I asked the employee I asked first, again, and the Manager goes to the back for a second and says again "no we don't have any back here" the employee I talked to goes in the back and comes out with TWO McFarlane figures...he asked the Manager "are these for anyone?" And the Manager says "Well not anymore" sounding annoyed. The employee asked her if he should put them back and the Manager said "no you already brought them out"...like wow the Manager didn't even try to hide their conversation from me! Lol. Terrible. Explains why there's never anything good at this location. Will not be shopping here anymore.

Negative experience: Honestly do not shop here if you're looking for collectibles or cards. Employees shop the merchandise before the product touches the floor. You're lucky if you even see any good collectibles. I've watched Employees skip lines outside to get first didbs on card before anyone else. Don't even get me started on all the "on hold" items in the back that they have for themselves.

Negative experience: I had an absolutely horrible experience at this Game Stop location, when visiting my family. The manager was rude, dismissive, and completely unhelpful when I needed assistance. Instead of addressing my concerns, they were uninterested and acted like I was a burden. It's extremely disappointing to encounter such poor customer service, especially from someone in a leadership position. I won’t be returning to this store, and I strongly recommend finding another Game Stop with better service.

Negative experience: Terrible customer service. The short manager with glasses was extremely pushy about the membership, and when I politely declined, her attitude changed instantly—she became rude and dismissive. I came in to shop, not to be pressured or treated poorly. I will never shop at this GameStop again.

Fantastic experience: Fun and the people there are helpful!

Fantastic experience: GameStop stores are usually hit or miss. But the employees here this particular day on 1/1/25 were awesome to interact with. Probably my preferred GameStop now.

Positive experience: Very helpful, still give crazy low prices on trade-ins.

Fantastic experience: sure, gamestop locations in general can be hit or miss but ive been going to this one for YEARS & the ppl here are always so helpful & kind never ever an issue thx u guys!!!

Negative experience: Employees do not follow many of the stores own protocols. Recently I went in to buy two items and there was a trade in customer in front of me who was obviously selling stuff they once tried to resell. Customers with such big trade in needs are not to hold up the line. I left and will never come back. Prior to this, I have had many pre-orders messed up and items never properly credited not to mention beyond pushy sales people.

Negative experience: Always want to close early, or the internet is out or whatever other excuse they can come up with to not actually go any business.

Fantastic experience: Super friendly staff and a great atmosphere. Also some neat pops and other collectibles.

Fantastic experience: It's always a pleasure going here,

Fantastic experience: Had lots of product very well kept store no dust all has a sparkling shine all around.will recommend to everyone visit a Game Stop. Near them!.I raised my boys in a small town on a beach in Washington and kids really something or a GameStop,t sell and trade their game's.i think you'd mage a fortune placing GameStop in small towns For kids that's all they do is play videos.

Fantastic experience: The gentleman was very helpful as were some of the customers

Negative experience: Won't answer calls

Positive experience: Purchased a game console, didn't like it, came to return next day, the same guy that helped me to purchase informed me since I opened it I can't return, he apologized that he didn't tell me when processing the sale, I asked to make an exception since I purchased a bunch of other stuff in addition and part of refund was going towards another 10pokemon packs which i had already chose . But he still said he just can't do it, the system won't let him, even though they didn't follow proper procedures, his last advice was for me to try offerup to recoup some of the money lost on the must have subscription backbone system less u want to play generic tetras thevwhole time, smh,

Negative experience: They NEVER answer their phones like what’s the point of even having them there if you’re not gonna use them you can’t even call to make sure they have what you’re looking for don’t waste your time here just go to Walmart or target

Fantastic experience: So wish I had the $$$$ to buy a couple hundred items here

Negative experience: Terrible service never shop here staff is very rude and will rudely interrupt you if your trying to to talk over them and will not answer phone hardly ever never purchase any games from this location here.

Fantastic experience: Good day at game stop when I went there! They had what I was looking for and so I was happy that I got another game when I hadn't planned to. 5 star from me.

Negative experience: They never answer their phones. Unprofessional

Fantastic experience: Don’t see it there anymore, this sucks. It was the closest one to me.

Negative experience: I understand why people are giving their business to other company’s! I have been calling for the past two weeks and no one EVER answers the DAMN phone I don’t see Game Stop in business in the near future. Horrible customer service. No wonder Jeff Bezoz got buku money.

Negative experience: Really horrible customer service supposed to open at 10 didn't till 1030 rude employees

Negative experience: Bad service there’s only one person and they aren’t helpful I went in and they kicked me out for there lunch break can someone else rival GameStop they have the worst service

Negative experience: They never pick up there phone

Negative experience: Why not open the store when it actually says? And try updating business hours outside of store.

Positive experience: Prices are ok. Would of gave them more but they seem to not know their own hours of operation.. always opening late.

Negative experience: No one answers the phone here when it is clearly open. Terrible business

Negative experience: There is never supposed to be only 1 employee alone in a store but there is only one today. He put a note on the door saying "back in 45" but when we called he said he was just hanging out inside and that he had decided to take a full hour off. We can literally see him inside just goofing around.

Fantastic experience: Girl working ok register very friendly and kind

Positive experience: Love the store and the peeps that work there. But every time I call no one answers. Which sucks cause I don't live close by. ‍♀️ So I have to drive lol. That's the only problem I have.

Fantastic experience: I had a great time in there. Very nice service and very helpful. They knew what they were talking about. I will go there from now on .

Positive experience: Good selection...if they don't have it they can tell you where else to look.

Fantastic experience: Great deals. Great service.

Fantastic experience: The location on Mt. Vernon is my favorite, the employees are extremely knowledgeable and go beyond to help and make sure your satisfied with your visit.

Fantastic experience: Best place for gaming there is

Fantastic experience: I love the knowledge staff there , and Monique is very helpful with the products there , her team is hands down the best

Fantastic experience: Staff is very helpful and kind. My 7 year old loves going here and getting stuffed animals he can't find anywhere else?!

Fantastic experience: Monique is the best. Seriously, she always gives excellent customer service and she is extremely hard working. The store can be full of customers and she is cool as a cucumber running the show alone because other team members called in. She is a paragon of store management.

Fantastic experience: Good deals always go over to get what I need

Negative experience: Hopefully you don't need anything console related, this place never seems to have anything in stock at any given point in time when it comes to decent accessories.

Fantastic experience: They treated us good

Fantastic experience: The guy was very nice and knowledgeable big help

Positive experience: Small, but clean and quiet

Fantastic experience: Great staff, great selection of games and accessories.

Negative experience: We have went here two days now trying to buy something. Both days they were closed more than two hours after they were supposed to be open. No signage, phone message, or any indication at all that they are not using normal operating hours.

Fantastic experience: Great place to go for video games . Employees are very helpful and always ready to assist you with your gaming needs. Thank you Game Stop.

Fantastic experience: Very good people and fast customer service

Fantastic experience: Best Place In Town , I was Able to Translate for A customer and I return I got a free Pro Club Membership, Now I get My Pokémon Preorders On Time

Positive experience: It's a cool place but it's GameStop I can't complain too much I know that I'll be overcharged and undersold every time I go to any GameStop location

Fantastic experience: They have a great selection of games

Positive experience: Never have enough pokermon cards. But other than that people helpful. I'll be back. .

Negative experience: Staff was not knowledgeable about any system... The girl that helped me told me I should google my question for the answer about my game consoles. Also the wait was long for no good reason.

Positive experience: Good place but more of not getting a full sale on what u sell back to them

Fantastic experience: Friendly associates and very knowledgeable

Negative experience: I don't like the store at all it's ridiculous prices

Fantastic experience: This location has always had the friendliest workers there. I've always get a greeting and most of them remember my name.

Fantastic experience: My sons atf this place is like Disney World to him ahaa

Positive experience: The costumer service was great, it's just that everything here is overpriced than other place where you can get the same things as here.

Fantastic experience: The employees were great had almost everything we needed. Great experience

Negative experience: Everytime my husband and I come into this store we are less than pleases with what they have and the customer service. Rosedale gamestop has a bigger selection and better customer service is recommended going there.

Positive experience: It was ok they were as helpful as possible but in the end I felt that it was a bit over priced for how old the game was and it didn't have everything with it so in the end I didn't buy anything.

Positive experience: Game stop is Awesome. no complaints in my opinion I think the store should open a little bit earlier.

Positive experience: Customer service is ok. They help you out quickly. Store us decent.

Fantastic experience: Customer service was great young man at the register was very insightful. Didn't get a name but would like to describe him since he was very helpful. Small thin guy. The other guy was the opposite, bigger heavier set. The thinner guy was giving me info on gaming consoles as for the other guy was giving me his rude opinions and thoughts. There's a time and place for things. Great job to the other guy though.

Fantastic experience: my favorite game stop, very attentive staff, great customer service and always have great games in stock, plus they have pokemon in stock usually which is awesome

Fantastic experience: Helpful staff assured me that I had the correct controller for my grandson's game system. For someone who isn't a gamer, they were very helpful.

Negative experience: I feel that when I buy a year warranty on a $200.00 purchase that the warranty should be valid. I went in because my nintendo switch was not working. They said they could not honor my warranty because it was missing a $2.00 thumb stick cover. Everything else cosmetically was like new. I wish I would have known that gamestop would try to con me before purchasing from them.

Negative experience: I'm so sad because they don't have any ps4 controllers for like few months very sad........

Positive experience: Always hate coming to these. Employees try to make you feel inferior by not knowing everything about video games, as if your career depended on it.

Negative experience: Overpriced and less than enthusiastic staff. I miss GameStor in the East hills mall

Positive experience: Its kind of small so when customers are in an abundance, it's really annoying when the cashiers are holding long conversations holding up the line.

Negative experience: I had a better experience at the location in Rosedale. I had ordered a PS4 controller and had it delivered to the east side location only because it is closer to where I live. I walked in the store and noticed a worker just sitting behind the counter with full attention on their phone. I walked up hoping to get some eye contact. I assumed he was waiting for me to say something because there was no response and still no eye contact. as soon as I started to ask a question, the gentleman behind the counter immediately cuts me off and ask how he can help me. I had to repeat myself and let him know I was there to pick up my package. he gave a big exhausted sigh and asked for my name. He had came back with a open box with my controller in it and I asked if he wanted me to grab the controller or take the box. he just shakes the box at me and rudly tells me to take the box. I know Gamestop isn't the best of jobs out there, but be grateful for having a job or even the benefit of working inside with AC with this heat! I will NOT be coming back to this location. EVER!

Fantastic experience: Who doesn't love game stop! They have a really big used game section. Employees are kind and helpful.

Negative experience: Worst customer service . Called by phn they couldnt answer a simple question . Drove up to store , they preferred to chat more with each other than to ask me for help and still did not answer my question . Both times all i got was go online . . . Thx alot for your help . . .

Positive experience: Great selection in games and fair on prices

Fantastic experience: I always got my games there... They have the best deals.

Fantastic experience: Great service and competitive prices! I like that they have a point system also to save money and use it towards a purchase. Monique is great with customer service, hard worker and all the employees there are willing to give their expertise advice on gaming! My favorite game stop location in Bakersfield by far!

Fantastic experience: The employees were very very hrlpful.

Fantastic experience: Wouldn't go anywhere else, found them very helpful,

Positive experience: Ehh store credit is okay ig