GameStop

Negative experience: I heard the store is closing down, So I called in to see if any of the items will be on clearance because of the shut down, And the employee said no we do nothing like that and then he rudely hung up on me. What a Jerk! His name was David.

Negative experience: GameStop haves awesome good price with games if GameStop closeding I have to order games on Amazon now 1/15/2026 omg now this means no more GameStop

Fantastic experience: Helpful staff

Fantastic experience: Great staff and my fav gamestop out of all the gamestops in fresno

Negative experience: One worker place is slow. Doing a Trade in guy didnt even know his password to apple account so we all waited while he remembered it. 15 minutes later. I left. Real manager would have said when you figure it out come back up. Felt like the DMV.

Negative experience: Clerk David seemed to be a cool guy at first. However I saw him trying to upsell unethically. For example, he added the warranty to my copy of donkey kong and said "oh you have your 5 dollar coupon so you get the warranty for free" and proceeded to use my coupon for the warranty. I proceeded to tell him I didn't want the warranty and he added the coupon to my original total. I also saw him confuse the customer before me and upsell him and entire new gamestop membership. A little shady be forewarned.

Negative experience: Terrible service and bad trade in offers

Fantastic experience: Best video game store ever. Let it be open for years to come. You don't find any other game stores on the planet than this.

Fantastic experience: Best place to get your video game needs

Fantastic experience: Bought a used Xbox on 1/20/25 and the salesman was very nice and answered all my questions. Same with every customer I saw him interact with

Fantastic experience: This post is location "specific." The Shield's office is amazing and has crazy merch that you will want. I really do not want to share this information because I want to keep this great store all to myself.

Negative experience: Do NOT get your cards psa graded here. I submitted mine October 23rd. They didn’t ship until Dec 4th. It’s now Dec 30th and the order status is still at order shipped!!!

Negative experience: Not sure why you they have a phone if they don’t ever answer .. don’t bother

Fantastic experience: Little wait, not too many games that I can see, they lots of items 4 sale 15 years ago gamestop gave me $20 for 40 ps2 ps1 games @nees and blkstone

Fantastic experience: Great customer service

Negative experience: $20 to trade in a perfect condition PS4. I would rather just give it away.

Negative experience: My little brother tried to get renew his headset but a guy said they can’t do anything and won’t let him renew his headset that expires on may 30

Fantastic experience: Pretty chill location staff are cool.

Fantastic experience: The guy there is super cool and helpful

Negative experience: Closed after driving all the way here tried calling just got an automated that said all employees are busy

Fantastic experience: Great place c super helpful

Negative experience: Clerk behind casher not helping looking for games

Positive experience: Gamestop has been a go too for me for decades. This one being the main one I've gone too. Only complaint is they don't care anything that's not current. If it's older they say it's retro and not carried. Went in looking for a Wii control.. they didn't have it and said they could order it, 20 dollars but I couldn't pick the color or condition.. that's a big no on that for me.

Fantastic experience: The game stop itself is great. The neighborhood is just nasty. Homeless everywhere... sorry, Unhoused.

Fantastic experience: Great service, nice selection, nice and tidy atmosphere. Would recommend. Also is right next door to a great ice cream place.

Positive experience: GameStop has to get on of them clean and polish the disc machine because i have scratched disc and i Don’t like going to other game stores that have them but far

Fantastic experience: Good place friendly staff

Positive experience: I would have given GameStop 5 stars but I only gave them 4 because as someone who plays video games I have come to find out that there is a lot of bad games out there, and that's why it great that GameStop let's you return any of there used games as long as it's within 7 days, but GameStop don't have very many used games for the newer systems. So you have to be careful of what you buy cause it's new they don't do returns. You can always trade it in for significantly less than you paid, but hey that's business.

Fantastic experience: Good place to go to get games and things you want to play with

Fantastic experience: I went into the store not knowing a thing. A nice guy assisted me and I was out in 15 minutes!! Can't say that I was helped like that anywhere else!!! Ty Game Stop!!!

Negative experience: The manager here likes to slide charges onto your purchase without letting you know, like game protection for a year or an upcharge on membership without telling you there's a cheaper tier.

Negative experience: What I don't understand is that you call ahead to get the proper information for their trade in time to make sure you make it there in a timely manner for them to keep you waiting past the time to tell you that they can't accept the trade in because it's past the time. The guy didn't even bother to give a solution or call another store for wasting my time. Very unprofessional and if I could hive this location a zero rating I would. 0/10 would not recommend

Fantastic experience: I enjoy coming to this one the customer service is great and it's very spacious.with great selection.

Positive experience: The Clerks are always helpful and Knowledgeable with Gaming Products.

Fantastic experience: Very polite and happy employees,

Negative experience: It supposed to open at 11:00 A.M. on Fridays according to their sign and online, its 12:51. Nobody is here. It's always something with this location. These fools need to get fired.

Fantastic experience: Amazing video games it also has amazing things to it has everything you need and want GameStop.

Negative experience: Don’t pre order form here

Fantastic experience: They always have the games my son wants and the people who work there are very Knowledgeable In all categories of games In gaming machines

Negative experience: Not too much to look at like the other stores need more pizzazz

Fantastic experience: Always a wonderful experience great customer service

Positive experience: Got my PS5 here with no problems

Negative experience: I drove from the Riverpark Gamestop to this location because I was told they had the new PS5 camouflage controller. As I was pulling in to the parking lot I called the store to make sure they had the controller. A female employee answered the phone. I told her I was outside the store and wanted to make sure they had the camo controller before I came in. She said they did but she couldn't ring me up because they close at 9pm. I said its 8:57 and I'm outside the building. She told me to go try Target across the street because she wouldn't have enough time to ring me up in 3 minutes. I said I have a Gamestop gift card that's why I needed to buy from them and she said for me to come back the next day. Really? You can't ring me up for a quick purchase?? Why does your sign say open? Why do you have your hours posted till 9pm? I ended up not going in and got back into my truck and left confused. I'm sorry but that's just laziness and poor customer service. Maybe you should spend more time training your employees Gamestop...

Negative experience: Horrible service took two hours for them to issue a refund from customer service and they didn't answer back so left me alone without a refund and wasted my time.

Negative experience: I have called so many times on different occasions and they never answer, I always have to go in if I ever have any questions about something.

Positive experience: They workers are very helpful. From my experiences they have always seemed to go out their way to help a customer.

Positive experience: 3/5 because they need to check there merchandise befour they sell it wether it's a game or atire I bought a game for a good deal but what I didn't like was that when I got home it was not working it had no scratches but they should still check to make sure they load befour selling they did refund me another of the same game but still it wasn't till the next day and also I bought a hat and didn't think to check it and I went to try it on when I got home and the threads fell apart :/

Fantastic experience: Customer service reps are always super helpful here.

Negative experience: The person answering calls at this business is real rude. I called and asked him a question and he hung up on me, i called back and told him why am i being hung up on and he hung up on me again. I only left a star to make this comment about their disrespectful worker there. Hopefully he found a job that he appreciates by now.

Positive experience: Still always trying to do an upsell but otherwise decent.

Fantastic experience: I am pleased to relate my most pleasant and informative visit to GameStop ever! I had heard a while back they might be forced to shudder most of their locations due to some financial irregularities resulting in their stock price taking a steep and sustained plunge in value, the kind of thing which spells certain doom. This location in the FoodsCo Center at First & Shields in Fresno. To my surprise, this store was fully stocked and offering full-services and friendly advice and guidance to my 14 year old nephew trying to obtain the latest and greatest game cartridge for PS4. But the young man single-handedly in charge of GameStop turned out to be one of the most helpful, informative, efficient and professional service employees I have ever encountered. He fully explained the supply-chain logistics to help him estimate my impatient and very disappointed nephew's likely wait time until a copy of the game becomes available. He then, on his own initiative contacted a half-dozen or so locations of other vendors' (Target, Walmart, etc.) as far away as Hanford, in neighboring Kings County. The result: my nephew had his coveted and new-fangled game cartridge in-hand after our having traveled only 1.7 additional mi from GameStop. Needless to say, my nephew and I will be re-activating our expired GameStop memberships forthwith and will be permanent fixtures at GameStop which, through this single encounter with their gifted and talented consultant, has earned 100% our future gaming dollars. I am so very relieved that earlier rumors of GameStop's impending demise were greatly exaggerated (if not entirely false) from the outset.

Positive experience: My son goes there often and he says they have excellent knowledge about thier games

Fantastic experience: The man was patent with me. Took time to prove owns for me. I ordered my games online so i ended up getting the cheaper price online.

Fantastic experience: People talk trash about gamestop and maybe as a company with gross buy-back prices and whatnot, but this Gamestop was good. The customer service was extremely well-done. The staff was friendly and willing to talk about video games. I'd come back and chat some nerdspeak.

Positive experience: I used to take my brother here for his game needs. Customer service was great and employees were friendly as well.

Fantastic experience: Great atmosphere very knowledgeable with lots of tech the best game stop in Fresno no question shields and first the very best

Fantastic experience: Legit probably the best gamestop In Fresno. Has the coolest items.. cool employees too.

Fantastic experience: Friendly staff. Good location.

Fantastic experience: Always have what I want in video games, online hold orders, great, game is always pulled when I get there.

Fantastic experience: Great service helped me right away

Positive experience: 3/5 . Employees are great and very helpful. I would rate 5 if it weren't for the fact that this location is always low or out of stock on items. Funko selection is very outdated. Everything shelved is either very old or damaged. Controllers for any next gen consoles are out of stock. Not even used ones can be bought here.

Fantastic experience: Just picked up my THIRD warrantied Xbox 1X last week on Tuesday July 27th. Hadn't had time to test it until today when I returned from vacation. Was supposed to be Robot White yet it is white with purple splatters and some goldish colored design on the bottom. Also the backside is black (should be white like my last one and like all other robot white 1X's. Anyway, it's giving me sketchy HDMI issues right out of the box. Okay fine let's try to play a game then... Xbox says "nope". As soon as assets get loaded in on the game the entire unit shuts off. DO YOUR WAREHOUSE REFURB GUYS EVEN THOROUGHLY TEST WHAT IS BEING PASSED ON TO THE CUSTOMER? I have a very busy week unfortunately but I will be coming back in soon. Very soon. And I hope you will make things right. This has been a complete Circus and the only associate that has treated me with respect thus far has been a young man by the name of Wes. He has been as helpful as possible. Afraid I cannot say the same about the others I've had to interact with. That was now the third time I've had to renew $$$ my warranty. I would still be on my first warranty period I paid for had these refurb units been actually refurbed and tested. This is LOWWWW BAR service Gamestop. Very low. ***EDITED*** from 1 Star to "5 BIG FAT STARS" all because of the tenacity and good nature of a solitary employee - once again the many lapses of customer service I've endured via Gamestop Stores in general has been redeemed due to the consistent efforts of ONE SPECIFIC EMPLOYEE who displays patience, understanding and common sense regarding what fairness to the customer means. THANK YOU WES(LEY)! I hope your supervisor recognizes and rewards your consistency and effort to maintain and protect a business's GOOD NAME. I am making efforts to ensure that, along with your immediate Supervisor, that your Regional and/or General Manager(s) are made aware of the impact that you are making at the in-store customer level, as well as ensuring a good reputation for Gamestop as a whole, and managing such excellent direct customer rapport. I think the "big wigs" up top tend to forget sometimes where the true measure of good business begins and ends. Right at the front counter!

Fantastic experience: Best experience ive ever had at this perticular one. Brandon was very friendly helped me get what i wanted and some thanks

Positive experience: I didn't find what I wanted here but they were very helpful anyways

Negative experience: Employees are back door selling their Pokémon went in today I was 1st in line and asked the cashier if they had a shining fates pack and he said they had them in stock but refused to sell me one. Then he said that they are only available for pre order and he told me that I couldn’t pre order which makes no sense

Positive experience: Social distance friendly. Only 5 people allowed in at a time. Variety of games old and new. They have games in stock that are brand new to the market. Great customer service.

Fantastic experience: Great customer services and friendly employees

Fantastic experience: Always go to this location!! Never disappoints!! The fella who helped us was just wonderful and very helpful!! Cheers!!

Fantastic experience: I always enjoy going to this GameStop! The employees are always so friendly and I always find what I need.

Positive experience: This place has more selection, but I got to check out seirra vista mall location. Ha-ha

Negative experience: Used to be really cool to trade in games, and buy new ones to play. I bought older systems to show my kids a little old school. But now old games are non existing. I can still buy PS4 games, but you can buy those anywhere.

Fantastic experience: Great service, John was real helpful and helped me the best he can.

Fantastic experience: Was able to find what I was looking for. Nice person was there.

Fantastic experience: The staff were very helpful and the store was cleaner than others we have been to.

Negative experience: Wish i could give it zero stars wasted my gas to be told theres a law that prevents them from buying games on sunday this place is a joke sounds more like someone doesnt want to do there job will never go back to this s*** store again

Fantastic experience: I always find great stuff here. Staff is always helpful & knowledgeable of the inventory.

Negative experience: I was told my 18 month old needed a mask after being in store over 10 min only after a family came in with clearly a child.older was wearing a mask. I let.be known its not required for under 2yrs old. He replied its required in HIS store. He said i can wait outside in cold with my baby. Really a mother wait in cold outside!!! Im so disappointed and feel racially profiled.I put my stuff down told him i wont spend nothing else ever in that store. I walked out. I will not tolerate that kind of discrimination.

Fantastic experience: First time buying a ps5 here. Great games, & everything else!

Fantastic experience: One of my favorite gamestops to visit, friendly staff and always have what I'm looking for

Negative experience: Was not cool with employee walking up on me to ask if I needed help 2 seconds after coming in. He did not respect personal boundaries or social distancing law.

Fantastic experience: Great customer service! He answered all of my questions and was very friendly. Would definitely come here again, and probably my favorite GameStop.

Negative experience: Horrible experience they have a guy there with long hair that is obviously on some sort of medication that make it so uncomfortable to ask questions.. I don’t know if he’s the manager or what but I will not be going there creepy vibes

Fantastic experience: Great deals...!!!got cod4 for 13 bucks

Fantastic experience: If there are any issues and they can fix it they do.great group of reps at this store

Negative experience: This location has the worst customer service. If you need a game or console drive the extra 2 miles to get great service. Custom service starts with training and management and i can tell you this store has none. If any place that should have closed after the covid out break it should have been this one. No one holds the shift/ store manager accountable for there lack of leadershp.

Negative experience: Scamers they should not be able to make so much money off of people and the people who work there act like they are not better than every one because they have a part time job smh

Negative experience: Always expensive, but they pay you .50¢ if you want to take your old games in

Fantastic experience: The selection is big and awesome the game associates are helpful know there products back and forth front to back... ✌️

Positive experience: Very helpful employees and very courteous

Fantastic experience: Great place employees are helpful and friendly

Fantastic experience: Always friendly n helpful people working here. Not busy today so I was in n out fast.

Negative experience: Sold me an Xbox that didn't work, traded in games and got Penny's on the dollar

Fantastic experience: Friendly and helpful sales associates with decent trade prices

Fantastic experience: Great customer service! Found a bunch of cheap games. Even gave my daughter a free toy! Amazing

Positive experience: Great service and good on prices

Fantastic experience: I liked the night workers that were their when I went. They were both friendly, had a good conversation and they held a game for me to pick up when I called them. I didn't check out the variety of games they had here but they had the game I wanted and they have had other games I've wanted in the past. So for them to have games I've wanted and not the GameStop store near me makes me think that they must have more of a variety. So it's worth checking it out. I will definitely be going back to this store.

Positive experience: I used to buy ps2, ps3, xbox 360 games from here. Man this place had it the worst with people stealing the cover arts. Though the guys and gals there were really nice and had great customer service. I just come by to buy merchandise now. Still a great place to get some used stuff.

Fantastic experience: Good customer service and the manager is really nice is the people that goes in there buying stuff is evil don't appreciate the service

Fantastic experience: Some of the best customer service I have ever received in a gamestop.

Fantastic experience: Excellent service and game selection. Employees are professional, courteous and very knowledgeable.