GameStop

Negative experience: I do not recommend this location. I visited the store yesterday after work to purchase a PS5 controller. The person at the counter tells me "you know you can save money with a GameStop membership card." I told him "I understand you have to pitch the membership, but no thank you." The employee then states "This is where I am going to deny your transaction. You see, your not going to come in here and interrupt me. A customer came in recently and did the same thing. I had to call the police. You need to leave now. Walmart is next door." I was pretty dumbfounded. My response was "Well, you have a nice day." I would love to have a conversation with the district manager regarding this situation.

Positive experience: Times are terrible

Negative experience: Visited the store for a FREE event distribution for Pokémon. No purchase necessary per all official rules, but apparently not to these guys who tried making it a requirement that I had to buy card packs or be a GameStop Pro member to get one of the free codes. I didn't argue, I just left. But pretty sleezy if you ask me. The guy I was talking to behind the register didn't even look up once as I was asking him about it, just telling me that I couldn't have it.

Fantastic experience: This location is clean, efficient, organized, and offers personalized shopping experiences on most occasions. Sales associates offer honest opinions about merchandise based on your use-case, and are unafraid to recommend a competitor if it benefits their clientele. This Gamestop is ‘a vibe’. If an associate calls you rude on multiple occasions, you might be a jerk and if they aren’t cut off mid-sentence while doing their job, they are more receptive to your “no thanks.”

Negative experience: Every time I come in this gamestop it's always this same employee being rude and whiny trying to gaslight customers that they were being rude somehow??? I don't know if this guy likes pretending to be a victim or gets a kick out of treating customers horribly. I don't know how their hiring process works but they should do better! I will not ever be coming back.

Positive experience: I had called the GameStop closest to me to find out information on the Xbox X series and to also see how much I could get for my Xbox one X, the man who answered the phone, was helpful to a sort, but it seemed he was preoccupied with other things and it felt very rushed, I was barely finishing my sentences before he was already cutting me off and giving me an answer that wasn’t super helpful. I usually have a great experience with this corporation but this time it was sub par. I’m disappointed to see how far GameStop had declined in customer service over the years.

Fantastic experience: Employees very kind and helpful. Location has lots of goodies to offer. Manager of this spot is very knowledgeable!

Negative experience: Charging scalper prices for Pokémon cards. A booster bundle that retails at $25.99 being sold for $39.99 tcg price is $44. I guess a manager is never available either...I just wanted to open packs with my daughter will never shop here again.

Negative experience: I need the district manager of this location to contact me immediately. This employee by the name of Johnny needs to be terminated immediately. I have never wanted a person to lose their position as much as I want this wicked person to be removed!!! Johnny racially profiled my daughter and told her that my Apple Watch was counterfeit and that Apple sold me a fake watch. I have contacted Apple to report these accusations so they should be contacting your company soon. I’ve tried to speak to the store manager but this rude and racist employee Johnny just picks and hangs up on me.

Negative experience: How are you guys going to sell a Nintendo switch that's dead

Fantastic experience: Helpful staff. In and out. Had to grab stocking stuffers and these guys had all the ideas.

Negative experience: Got there at 3:50 pm. Had a sign posted on the door saying time out 3:10pm time back 4:00pm. Waited there until 4pm, knocked on the door at 4:05, called the store 5 times and nobody answered. Waited there until 4:25 and finally just ended up leaving. Very poor management and why most Gamestops are tanking.

Negative experience: Change your damn store hours on Google or actually stay open like a normal damn business.

Negative experience: I'm leaving a one star review pure and simply because I spent 15 minutes attempting to reach someone at the store by phone, and no one would answer. I don't care how busy it is, you take the time to answer a ringing phone, let them know its busy and to please hold a moment, then get back to them as quickly as possible. You don't allow the phone to ring off the hook continuously for 15 minutes straight. That is just outrageous.

Negative experience: Drive too it during working hrs and just no one in there and not open, waited 30 mins

Negative experience: Drove all the way here and they are supposed to be open till 7. We arrived at 648 and they where locked up lights on.

Negative experience: on 7/5/24, they were not open from 12pm to close with no signage and the lights still on, it is like this on a couple days per week. extremely frustrating

Negative experience: These guys are never open lol

Fantastic experience: This location closes at 7. Despite incorrect hours, that won’t update when an edit is submitted to Google. Just a heads up, Google Maps hasn’t updated the hours of operation, but the accurate hours, have already been updated/submitted. This has been happening quite frequently, with local business locations, whose hours vary from corporate website information. It’s not “just this GameStop being rude and lazy”. Ever since Covid, there’s so many businesses with incorrect hours and pending edits on Google’s side.

Negative experience: This GameStop is never open now, and doesn't seem to be a viable pickup location on the actual website anymore. I'm assuming they're officially closing this location soon.

Negative experience: Hours posted online are infact incorrect . Currently sitting outside the location on a Friday at 12:09 after checking google and they are infact closed on Fridays per hours signage on the door. Best bet is to call to see if they are open cuz location seems to make their own hours on the availability of staff

Negative experience: Stepped in GameStop, hopes not high, Three PS5 games, we aimed to say bye. But greeted by sighs, a break denied, ‘Guess no rest,’ the employee implied.With a chuckle, we chose to retreat, ‘Enjoy your break,’ we said, beat the street. At seven, not close, yet service was meek, A lesson in service, ironically bleak.Usually, it's all good fun and games, But this time? A story that flames. A laugh, a lesson, in customer care, One star, for the break he got to snare.

Negative experience: Go to the gamestop down the road. This store is not dependable. I pre-ordered a game weeks ago. I came to pick it up on the release date, Friday March 8th at 6pm. The store was closed with no explanation. Annoying, but sometimes emergencies happen so I figure the staff had an issue and had to close early. So I come back Saturday (March 9th) at noon. I am about to pay for the game I pre-ordered weeks ago when the staff member says before you pay "let me make sure I have the game". This of course, is a huge warning sign. He looks around, the game is not there. Keep in mind this is a pre order. I told them weeks ago I will be purchasing this game on this date week's in advance and they could not fulfill that order. What's worse is they no longer have extra copies on hand so I couldn't have gotten the game through them if I wanted too, which of course I no longer do. So I made two wasted trips to that store, which is over 20 minutes one way. I've been a gamestop customer for over 10 years but I will not be shopping at this location again.

Negative experience: On Friday 2/2/24 at 7:18 PM this location was closed when online it says it’s open until 9pm. When we approached the door the employee on the inside just gave us a weird look and kept working on other things. When I called the “Open” location an employee answered the phone, I’m assuming it’s this jerk as he’s the only one in the building. This guy had horrible, and I mean awful, customer service. I asked if the location was open and he said no. Then I asked when they close on Fridays and he said 7pm. I let him know that on Google it says they close at 9pm. He responded by saying “I’m the employee, I work here, and I know for a fact that we close at 7pm.” I was astonished at the horrible response I got and let him know that online it says you’re open until 9pm and hung up. Will NEVER return to this location and I never even shop at these places but this definitely drove the nail in the coffin. Just buy everything digitally and definitely don’t come here.

Negative experience: Would give zero stars if i could. Horrible. Worst customer service experience I've had in some time. Just stopped into the store in Lansing, before closing time i might add, and got kicked out of the store while browsing with my 14 year old. He (supposed customer service representative) was taking care of a customer when we arrived, and after he checked out said customer, he said "I'm closed. That was my last sale for the night." I thought he was joking, as he said it while smiling. He then said "I am serious, that was my last order.... it was my longest closing transaction ever". If was a very rude experience and as a former customer service representative, I'm baffled that someone like that can work in the retail business. Every customer service job I have ever worked included all customers inside the building before closing time. I'm not sure what the protocol is here, but booting potential customers is quite the lame policy, even if they arrive five minutes before scheduled closing time. He offered us to come back at 11am tomorrow, which will not be happening. I will drive out of my way, far away from home to avoid hitting this store in the future and will be sure to tell my friends about the horrible experience. My kid was bummed he could not spend money at your location, on his birthday. This store missed out on at least $200 tonight!

Negative experience: Always closes before the time posted online and on the door. If you're closing early on certain days consistently, change your hours of operation.

Fantastic experience: Physical game copies and collectables will never go out of style that's what I love about gamestop they stick to what they know people want! ‍♂️

Positive experience: Always a blast going in and seeing the staff, sometimes they have some okay sales. But I'm mostly just dissapointed in there high turnover rate for employees. It would be so much nicer to go in and see familiar faces everytime, really be able to build a relationship with the customers that way.

Fantastic experience: Helpful staff. Would recommend.

Fantastic experience: Never a bad experience at any GameStop. When I’ve had issue they always made it right.

Negative experience: It was not open

Fantastic experience: The guys who work here are awesome. Would definitely recommend coming to this location.

Fantastic experience: Every employee I’ve interacted with in the last year has been kind and knowledgeable. Definitely a better location than some

Fantastic experience: They had plenty of games and collectibles. The workers was friendly and helpful.

Fantastic experience: The girl working was awesome. Said it was her last day but, still treated me very proper. Into gaming herself. Good ppl

Negative experience: Went to buy the Nintendo switch and the ring-fit adventure the box was labeled 54.99 for the ring-fit. I saw a flash at the register as he was peeling off the sticker price of 79.99. I told him it rang up wrong he said too late and it was my fault for not catching it. I pointed to the other three boxes with the same price he said it will still be the 79.99 go online if you want it cheaper. I asked to speak to his supervisor he said I am the store manager. Call customer service but i dont know the number. I will be returning the game. I had to go back to work and he had rang up another customer. Is this the norm for GameStop? Dont see myself going back

Positive experience: They used to have just about any game you want Now its few and far between Also seems there having trouble getting good help just like all business now

Fantastic experience: Zac was awesome chatted up the two of us that didn't know much. Offered suggestions and recommendations. Thank you!

Fantastic experience: Speedy and helpful

Fantastic experience: Autumn was very helpful in her handling of customer service. Very informative with my questions and helped me resubscribe to their membership service. I will definitely be returning for more purchases. Thanks Autumn for being so great.

Fantastic experience: Very friendly and helpful employees. They made my visit enjoyable.

Fantastic experience: She was nice and knowledgeable

Fantastic experience: The dude there with the hair was excellent.

Negative experience: Walked into the store was greeted with the smell of a gamers bedroom. Then was greeted which she told me about the specials going on. I was looking for switch games very limited choices. Noticed that the store has not had a lot of cleaning done.

Positive experience: Great customer service! Gillian helped me pick out my new console and made sure I had everything I needed to make sure I was ready to play and have fun! Definitely my new favorite GameStop location to shop! Only 4 stars cause the prices seem a little high on accessories.

Negative experience: So me and my wife got a xbox one from them took it home turned it on didnt work want back to get other one that one did the same thing want back to get our the money back now they saying that it's not there xbox one... and the guy remembers talking to my wife about

Fantastic experience: GameStop wonderful experience professionalism very helpful go to extra mile to make sure customers understand and get products needed thank you for great employees and customer service

Fantastic experience: Most helpful

Fantastic experience: Easily some of the best customer service available the people working here are a real pleasure. Always a treat to buy from here and just have a nice minute chat about your favorite things

Positive experience: The selection has really been slimed down but had some nice clearance items at good prices.

Fantastic experience: Staff know what they are doing and will help you save money, always nice and able to work around your budget.(if you have one like I did)

Positive experience: Professional service. But had to go to 2 different stores to get what I was looking for.

Positive experience: There sending what i ask for for a large fee

Negative experience: There site is never accurate with what they have in the store. Also took the guy behind the corner 5 times to grab the controller I wanted cause he kept grabbing the wrong ones not even closely resembling what I asked for. Service is always a snails pace here

Fantastic experience: 1st time to a GameStop since the pandemic and man they did a great job here. Only 5 customers in the store at a time and the staff member there was only accepting credit at the time. Good job to them for keeping their customers safe as the clerk (Zach) was actively sanitizing surfaces.

Fantastic experience: The Workers are nice and they always have what I'm looking for and they try to help me with saving money.

Fantastic experience: A good variety of new and used game equipment.

Positive experience: Always great service here.

Fantastic experience: Typical gamestop. The employees seem like cool dudes.

Positive experience: I love GameStop's in general, this one had a good selection, but getting the 3 employees working to stop chit chatting and actually work was almost impossible. When they did they were impatient and obviously just wanted me to go away. Took 30 minutes to trying up 5 games. I'll just avoid this one from now on.

Fantastic experience: very helpful and friendly staff

Fantastic experience: I love this gamestop!

Fantastic experience: Great service, friendly and knowledgeable

Fantastic experience: It has a nice atmosphere and they dont push pro on you at all

Positive experience: Great customer service as always at this spot.

Fantastic experience: Clerks are nice. Clean shop

Positive experience: Cool stuff, and video games too!

Positive experience: It had some really awesome gaming items and stuff. Now I know its the staffs job to sell me things but I don't like it when they try to help me. I just like to browse. I appreciate the service they are giving though!

Negative experience: Over priced

Fantastic experience: Always in and out in a matter of minutes never have trouble with the staff always friendly and always has good customer service favorite GameStop in the Lansing area

Positive experience: It's ok. They sell you brand new games that have already been opened sometimes. Go to disc traders

Fantastic experience: The staff are very friendly and attentive. Ashley the store manager and Nik were very helpful in my search today!

Fantastic experience: I was searching for a captain marvel item and the girl went and got it for me and was super friendly

Fantastic experience: The staff is always very friendly and knowledgeable, the store is always clean and well organized.

Fantastic experience: All of the employees here are so awesome. I stopped in for a used Pokemon Nintendo 3D game for my 6 year old. She asked an employee which one had a certain Pokemon character and he knew exactly what she was talking about! It shocked her and I both! They were kind and courteous and they have a replacement program for the used games which I thought was awesome! This is now my number one place to get games!

Positive experience: Ok store

Fantastic experience: Awesome store

Positive experience: Very knowledgeable, good deals

Fantastic experience: NICK was great!! Lost without him, I'm without gaming experience. Great help

Fantastic experience: The people there really know what they r talking about

Negative experience: Dont give u much on trade in

Fantastic experience: Very helpful

Fantastic experience: Best GameStop in town!

Positive experience: Great place to find those hard to get games

Positive experience: Cool staff

Fantastic experience: Extremely nice people. Will go out of the way to make sure u save money and get the right game u will like

Positive experience: This is a great place to find everything for your gaming needs. They have all of the consoles (new and old) and a decent selection for all of the old school consoles and a huge selection for all of the newer ones. Add that with accessories and competitive pricing and you got you self a great place for gaming!

Positive experience: Great selection but the knowledge was pretty poor a lot of guessing and misleading

Fantastic experience: Great prices

Fantastic experience: The staff is pretty knowledgable and wanted to help us save money. Great experience!

Fantastic experience: It's a great store with employees that will do there best to help you

Fantastic experience: The people working at this location ROCK had a great experience

Fantastic experience: They were awesome, very knowledgeable and made me feel like i was within friends unlike the gamestop down the road that me feel uncomfortable and unwelcome.

Fantastic experience: Love this place. You have an old game you don't play any more take it here for trade There is one guy who works there who knows more about gaming console and games that I think he went to college just to work at GameStop

Fantastic experience: Good service and great deals

Fantastic experience: Very nice place and very help full people

Fantastic experience: Great place to recycle DS games & get new used ones.

Fantastic experience: Game stop is the place to go for all your PS4 needs. Jon is a fountain of very useful information. Always a pleasure to go shopping there.

Fantastic experience: They help me know more about a game and there great service there just nice people that work there

Positive experience: Used to shop here quite often, but lately there's been this fat old man hanging around annoying customers. He never seems to buy anything, just yells at people for walking by him. If you encounter him don't let him get to you, he's just a lonely old man lashing out for attention.