GameStop

Negative experience: I supported GameStop for years. But now they are scalpers. Ruining hobbies for everyone. Start limiting items and being your prices back down to msrp. Gamescalp

Fantastic experience: Good place to pick up pre-owned or new video games and accessories.

Positive experience: Good store good people wish they didnt close the one next to my house

Negative experience: Not worth buying any pokemon cards from gamestop. Literally pay what a scalper would sell for. Did not purchase anything for those prices not worth it.

Negative experience: I came in to buy a controller for my PlayStation 4 got it tested The right stick drift stick I called and took it back came back to trade it for a different one and the employee tested the remote and said it was all good. I came home tested it on my PlayStation 4 in the left stick had drift stick

Negative experience: I went in picked 3 games 2 of them apparently they didnt have yet were on display to purchase. No. 2ent home called them they told me they had then apparently they didn't.... Do not waste your time. Seems 3/4 of games they claim they have they do not.

Negative experience: Cero star unprofessional and send u call with customer support for something the do wrong never buy on this store again

Fantastic experience: Super friendly and very helpful!

Positive experience: ⭐⭐⭐⭐ GameStop in South Lansing is a solid destination for any video game enthusiast. The store offers a commendable selection of games across multiple platforms, neatly organized and easy to browse. Although I wasn’t able to find a few specific titles I was hoping for, the breadth of their inventory still impressed me — particularly the variety of niche and lesser-known games that caught my interest unexpectedly. Beyond games, their stock of merchandise is equally enjoyable, with an array of collectibles, apparel, and accessories that add to the overall experience and give the store a vibrant, inviting atmosphere. It’s the kind of place where even a casual visit can spark inspiration for a future purchase. A thoughtful, well-kept store that succeeds in making video game shopping fun — just shy of perfect, but still highly recommendable. #BDH

Fantastic experience: Great store! Our family attended the midnight release of the Nintendo Switch 2 and was impressed with the event. We were treated kindly and we had a great time. It was organized and fast. Jason is a great store manager and handled the business with professionalism.

Negative experience: Not happy with anything the service is bad. Wish the Jackson store was still there they were Awesome.

Negative experience: Employees are hardly ever nice there. Last rude employee I dealt with is named Darius. I would recommend going to a different gamestop

Fantastic experience: Darius young is great customer friendly cool man to chop it up with knows a lot about the new games/ systems bright attitude this man should be manager!!! Appreciate the work

Fantastic experience: Upon entering GameStop, Darrius greeted me immediately and ask how could he assist me and as I stated what I was looking for he already had it ready for me to purchase. Great customer service and being efficient.

Fantastic experience: Darius at this location is very helpful, and he knows his game systems and has great suggestions for gamers.

Negative experience: Rude employee. Don't ask questions here cause they are apparently only cashiers.

Fantastic experience: Staff was so nice and although they didn't have everything they had most of what we were looking for and found what we needed at another store. They were so patient and kind to us I appreciate it.

Negative experience: No one answers call been calling for 3 days. Disc traders it is

Negative experience: Need better management or employees. Couldn't even tell me the sales during holiday season.

Negative experience: they have no attitude at all

Negative experience: They don’t close at 8 they close before 8. I have tried to come here at 7:30, 7:20 and other times and the door is locked. I understand closing up at 7:50 but 7:30 is not late. They need update their google hours.

Negative experience: Ordered product online, next day pick up, looked up store hours to make sure they were open, says they are. Drive to location....CLOSED! Waste of my time. Next time just post proper hours to avoid any confusion. Thanks!

Fantastic experience: Very helpful when it came to getting information on my friends Play station 4. Knowledgeable and friendly plus they have a large selection of collectibles

Negative experience: How are you closed at 2:43 pm on a Wednesday? If you can't pay your employees decent wages so you can remain staffed, just close down permanently.

Negative experience: This store has rudest and hang up on my fiancée today for 4 times and wont accept her call. So she makes a file complaint against this person on the phone.

Positive experience: Very knowledgeable and friendly. Overall great customer service experience.

Negative experience: Arrived at the store today 4/14/24 at 11:50 am. Store was aupposed to open at 12pm. It is now 12:15 and people are standing outside and in their cars waiting to spend money and no one is here to open the store!! This store location 438 E Edgewood Blvd is a joke! They are always closing early. I have sat here and watched many people come and go. This store must not need any business! Would give half a star if I could.

Negative experience: So on the website it says that’s it opens at 11 and the note on the door says it opens at 12 but it’s past both of those times multiple people were waiting and knocking on the door and nobody came to the door so it was just making people frustrated.

Positive experience: So yesterday I went to this gamestop because the PlayStation 5 was acting up so I got another one using my insurance plan and lo and behold it doesn't work properly and I called to speak with someone and a guy named John answered and I must say his attitude was subpar at best the guy that helped me yesterday the 28th of February was personable over the phone and his attitude was nice but John not at all so now I must wait to speak with someone else because John isn't a person that seems to enjoy his job at all. I very seldom leave bad reviews but sometimes it's necessary.

Fantastic experience: Nathan was super helpful! I'll be back for that Nintendo switch!!

Positive experience: EDIT: The store has remained closed far too many times like this. Its really annoying. Not just particular times, seems random. What's the point of retail stores if this is supposed to happen? I do share my set of issues with GameStop like many others, but I feel that one absolute best thing about GameStop is its employees. Chris and Brenn have been very helpful and attentive to me during my visits and during my occasional phone calls. Both of them were very helpful and have been all ears to me, even during having a lot of customers in the store. Chris has even helped me very well during my visit to the Eastwood Town center location. Thanks you guys! You rock!

Fantastic experience: Very professional staff the store was clean and organized which made it super easy look locate what I needed, by far my best GameStop in Lansing mi

Fantastic experience: Good place to visit for your gamers

Negative experience: Went there to get a headset for my Xbox because mine broke first one i couldn’t change the volume and it was stuck at max and the second one rarely picked up my voice and according to my friend echoed very badly

Fantastic experience: The employees are cool.

Fantastic experience: Excellent! The subscription is great as well!

Fantastic experience: John needs a pay raise fr Hes funny and easy to get along with, went through the trouble of looking for mondern warfare 3 for PS4 for me. To no avail, couldn’t find it which i didnt mind too much lol. He did help me out with getting a controller though and we made some real good conversation. He treated me like an actual person instead of the usual customer service. I work in fast food and I love having conversations with people so this was really nice. Bro’s underrated. Bros a W.

Negative experience: Employee couldn’t go in the back to look for steam cards. Couldn’t take my trade in and wouldn’t help look up my membership. I’ll never return to this location

Negative experience: Today, I experienced the worst business service I think in probably my entire life. I went to this South Lansing store to purchase a newly released game for my son. Being a rewards member, I usually purchase from this store. NEVER AGAIN. These fools told me I needed to wait 15 minutes because someone needed to go smoke a cigarette....not accept money for a purchase...over at least $60.00..go smoke a cigarette. What type of business bufoonery is this? Craziest business move I've ever heard. Couldn't wait 5 minutes to close the store FOR A CIGARETTE!!!

Positive experience: Just went in to browse, I hadn't been there in a while. Staff was very friendly & knowledgeable... and best of all... not pushy!! Prices looked pretty decent too!

Fantastic experience: Helpful, friendly staff. Clean and well organized. Would visit again.

Fantastic experience: The employees have always been super helpful to me and very professional and polite.

Negative experience: I have been a customer of Gamestop for over 13 years. Today, for my Sister's birthday, I took her to get a collectable Pokemon light that she wanted. Everything proceeded normally. However, when we got the light home, I tried to install batteries, only to find that the screw holding the battery cover was defective and could not be removed. I decided to return to Gamestop and simply ask to exchange the defective item for AN EXACT DUPLICATE from the shelves. I was informed that Gamestop's "new policy" is to not allow returns or exchanges on their items. This was obviously very upsetting, as I have never been to a single retail establishment which doesn't allow for exchanges in cases where the product is defective, and there is no reasonable way to know for sure that a product will work without opening it. The assistant manager, Liam, gave me a customer service number, and allowed me to use the phone to call them. I was informed by the pandering customer service corporate drone that there was nothing they could do. I demanded to speak with the drone's supervisor, and waited more than TWENTY MINUTES on a silent line for some kind of response. The supervisor spoke with Liam, and basically said that the only thing he could do was to contact the store manager, who would then contact me in SEVEN TO TEN BUSINESS DAYS. Obviously I was incredibly upset by this. Gamestop's policy basically seems to be that if you buy a product from them and it doesn't work, barring the purchase of one of their warranties (which isn't even offered on lower-priced collectibles), you're screwed if your product doesn't work. The ONLY reason this is not at one-star review is because Liam was extremely patient with me and did everything he could to help, even making an exception to help me out, as he understood my being upset. Afterall, this was a birthday present for my sister. If anyone in corporate, or even the store manager reads this, then I have only this to say: You need to do everything you can to take care of Liam. If not for him, this unethical and unreasonable policy would have cost you a lot more than the sale of a thirty dollar piece of plastic. LIAM is the sole bright spot in this story, and I wish him all the best for all his help. For everyone else: Buyer beware. Know that if you purchase anything from this company, barring any kind of warranty purchase, you have NO current recourse to protect yourself! EDIT: One month has passed. The franchisee was supposed to contact me within 1 week. I have never received any contact from them. For that reason I am downgrading to a 1-star review for this store's piss poor conduct. Once again, Liam is the only highlight.

Fantastic experience: Daytime manager was very helpful and Informative and knowledgeable

Negative experience: Store clerk was 15 minutes late we waited for 20 minutes for him to open it .

Negative experience: called 5 times today and couldn't get a single person on the phone to see if they had something in stock. Took my money to Target nextdoor that answered the phone

Fantastic experience: CJ was the biggest help I could ever ask for. Went above and beyond to make sure I was happy with the product and the service I was receiving. Definitely was more than thrilled and happy after I left the store from the service I received. I thought about the mangers and everyone else should know CJ is the man

Fantastic experience: Great selection friendly staff

Fantastic experience: Excellent customer service

Negative experience: Hands down the shadest GameStop I've ever been too, an employee actually cashed me out in his name and took my points for my transaction, then when I come back to return the game that doesn't work he tells me he will not return my game, this was by far the worst but not even close to the only bad experience I've had here, if you want to be ripped off or lied too this is the location for you, I will never come here again!!!!

Fantastic experience: Staff is super helpful and personable

Fantastic experience: Best store for video games and anything game related. They have Robux cards!

Positive experience: It's a typical gamestop. There usually out of the game I was looking for but usually find another game I'm interested in

Positive experience: What's not to like lol

Negative experience: I Went in to To purchase a used Xbox One machine When I asked to look at them as they were in sealed boxes I was told you have to purchase it before you can look in it to see the condition of the merchandise. I left with out purchasing one . Not gonna buy something ahead of time with out seeing the condition.

Fantastic experience: I came to buy a switch and Nicolas help me so much I had no idea about anything and Nicolas answered all my questions was so helpful really nice definitely will be returning because of his great service. He needs a raise

Negative experience: I personally love this gamestop except for when you need to call. Gets someone in the phone is nearly impossible.

Fantastic experience: My grandson enjoys gaming

Fantastic experience: Great selection. Nice clean store well organized. Staff was courteous and helpful.

Negative experience: Place is terrible. Is there anyone in charge of these places?!

Positive experience: Limited pc accessories

Fantastic experience: Great

Fantastic experience: Traded in my Xbox one x an got $250 in Microsoft Cards. In annnd out .

Fantastic experience: Pretty cool gaming store

Fantastic experience: Love the staff here. No matter who's behind the desk they're always so friendly

Negative experience: I dont even understand how they are even still in buisines

Fantastic experience: Best GameStop Evarrrr.

Fantastic experience: Poor guy was new and all alone closing. He did an excellent job all things considered. Got me in and out as busy as it was.

Positive experience: I get they have to, but the employees pester you too much about promotions.

Negative experience: Worker was kinda rude & lazy & no help

Fantastic experience: Best game store

Negative experience: They need to go through there games and find out what they got and don't got. Tryed to get 2 games and they don't have but there on display as if they have them

Fantastic experience: Friendly if you have problem with your product they exchange an no hassle.

Positive experience: Eddie got his XBOX one.

Fantastic experience: Always a fun place to syop

Positive experience: Good prices on some of the newer generation games.

Fantastic experience: Always very helpful. The staff is knowledgeable on games and deals

Fantastic experience: I love Gamestop!

Positive experience: Expensive.

Fantastic experience: So glad that you had the things I wanted.

Positive experience: Great customer service.

Fantastic experience: Great place to get games, don't sell your stuff though.

Positive experience: My home away from home

Fantastic experience: My sons Happy place...

Fantastic experience: Got my console

Fantastic experience: Always friendly and helpful I would highly recommend!

Negative experience: Called to get help on an ordered, the guy on the phone hung up on me, I'm finished with this location.

Negative experience: Took back game

Fantastic experience: They have the best customer service I've ever experienced, always friendly ready to help, and I go in so often they will put things aside for me without me even asking.

Negative experience: Called for more information about a pre order I have with a different store. Was interrupted before I could even ask my full question with information I already know regarding the stay at home order. What I didnt know was due to marketing reason for each individual store they cant switch things around with my order. Was told gamestop has been reaching out to people with pre orders via email. Havent received said email, I have even been sending emails via web portal trying to get a response... it's been 3 weeks now Overall I dont blame the individual store for the corporate policies, however, I do blame the store for having a rude employee who was more interested in getting off the phone than actually helping a loyal customer. Is this why they are dying?

Fantastic experience: Always friendly. Knowledgeable and professional

Negative experience: Purchased Kakarot Ultimate Edition with DLC pass and never recieved DLC code. Nobody could help me get refunded or give me a code but they had no problem charging my account for all the content I didnt received. As if you need a reason to not spend your money at this overpriced place. Just dont

Fantastic experience: Was great super friendly and great prices!!

Negative experience: Edgewood location was dirty and the workers seems liked they didn't want to be there or want to help me look for a game

Positive experience: Its Gamestop.

Fantastic experience: Great service and all your gaming needs. You can even sell your phone.

Fantastic experience: Very good place to go trade sell or buy video games or video game accessories. Also a good place to find action figures and other hard to find toys

Positive experience: Lots of games and collectables

Fantastic experience: Very chatful and helpful!

Negative experience: