GameStop

Negative experience: I came into this GameStop last week and an employee named Harrison not only made my entire group uncomfortable, but also made our shopping experience very inconvenient. He made multiple rude remarks to my friends, and tried to force us to put all of our stuff on one transaction. Edit: Smoking that Harrison pack

Negative experience: I went in to do a return of my game and an employee named Harrison insisted me to buy the membership and I said no. He even mentioned I look around before saying no but I wasn’t interested. Then I just went to look not even purchase an item and he just started yelling at me to get out of the store because I wasn’t going to buy the membership. Incredibly rude and I’m surprised the man isn’t fired because I just saw a couple 1 star review of the same rude employee named Harrison. Never going to this GameStop ever again. Please get a better employee

Negative experience: Harrison genuinely needs to go. I haven't met a more rude employee in some time. He kept trying to tell our group where we should shop in his store without giving us a chance to just shop. My friend bought a red bull (which THEY SELL) and he basically called my friend and idiot for buying it, saying he should be getting those at gas stations. He also complained 3 separate times when we wanted to make separate purchases (there were 6 of us, 3 people were buying things and being college kids weren't just going to have 1 person but everything). It's like he was actively trying to not get sales. He also decided to try to assume who was and who wasn't in a relationship in our group (which was just awkward because who does that) and kept repeating things he was saying until he would get a response from everyone. Sometimes people don't want to get harassed when they shop. Overall just a bad experience all because one employee.

Fantastic experience: Very friendly staff who was willing to answer questions regarding games or other merchandise.

Negative experience: The last few times I have went to this store, an employee named Harrison has helped me. Every time, they give me an incredibly hard time for not being a pro member and will just repeatedly force trying to make me sign up. Even though I say no. He will continue to push and make me feel bed for not having a membership. I went in today and it was another moment of that. Except, near the end of the transaction I started chuckling because it started to become so awkward with how much he was pushing for me to buy the membership (he even looked up all of my past purchase history without my consent to make a case on why I should have it). He told me it's not funny and I am just basically shooting myself and him in the foot and that I should start shopping at other GameStop locations so I no longer screw his numbers up. I told him that wasn't a very nice thing to say to a customer and he said he doesn't just say that to anyone and dismissed me the rest of the transaction. I literally just wanted to come in and trade two games for a gift card. He is always incredibly rude to me and I would honestly avoid this place. It's not worth it.

Negative experience: Such a bad experience at this location. I came in with my little sister for her to buy a gift card and a game that we found out was out of stock and only online. I asked the employee who goes by Harrison if we could buy purchase it in person and have it shipped, he looked pissed off when we asked and asked why we can’t do it online ourselves. First of all none of your business, next he takes our info, tells us the total and leaves. We’re confused why he didn’t ring up the gift card if it’s sitting on the desk and we’re like okay maybe he’s doing it separately? Nope, he looks down at it and lets out a big sigh and says “you’re getting this too, you could’ve done it with that other transaction” so I was like then if you don’t want to do it we’ll do it at another location and left. This employee seemed like he did not want to do his job at all. I don’t know who trains these people but they need to learn better customer service. What did I expect anyways, this boy looks like he doesn’t shower why would I expect him to lift a finger.

Negative experience: Charges scalper prices on Pokémon cards. A booster bundle that should be priced at $25-$30 is being sold at $40 here. Instead of the manager trying to help customers he simply states "they sell either way". Horrible company I shopped at for years, but I will never go back. Thanks Joe and Josh!!!

Negative experience: Shows they open at 11am online but the employees changed sign window to noon. Corporate wonders why their business is failing. Maybe get better employees that actually give a damn. 1 star do not recommend this one especially after seeing the employee go in open the gate then come back out and sit in his car and smoke.

Fantastic experience: Talked to a good and honest guy about Pokemon product, they had some things but not what I was looking for but He let me know that NO GAMESTOP CAN MAKE YOU PURCHASE THEIR PRO MEMBERSHIP TO GET ANY POKÉMON OR OTHER PRODUCT! The south side location told me I did need one so I appreciate this guy telling me I didn’t and NO GAMESTOP should do that. 5 stars for being real and honest.

Negative experience: Wait a. Hour for it to open never opened

Negative experience: Came in looking for a new console. The person at the front was EXTREMELY RUDE, talking about they didn’t have it. Although they never left the front and looked. You guys absolutely suck, learn customer service!!!

Positive experience: Nice staff, but their system said they had a game when it was out of stock.

Fantastic experience: Workers go out of their way to help

Negative experience: This store does not open on time. Google says they open at 11 on Sunday, been waiting for over 10 minutes now past 11.

Negative experience: Looks like they open whenever they feel like it. I’m seeing a lot of complaints on their hours. Stopped by on a Sunday morning after they were supposed to be open. Gate was closed.

Negative experience: 10-9-24 when to GameStop and the light were on the security door only halfway down and doors lock at 7:44 pm when there promise my pokemon son action figures and he looked it up and it said they close at 8 :00 so I would rush him over there and when the guy saw us he walked into the back. Terrible customer service at Eastwood Town center

Negative experience: AVOID GAMESTOP AT ALL COST!!!! THEY WILL SCEW YOU OVER ANY CHANCE THEY GET, THEY WILL SELL YOU STUFF TELLING YOU IT WILL WORK WITH UR SYSTEM THEN WHEN YOU FIND OUT IT DOESN'T WORK LIKE INFORMED THEY WILL REFUSE TO REFUND YOU YOUR MONEY!!! STAY AWAY!!!!! THEY ARE A HORRIBLE COMPANY AND HAVE A HORRIBLE BUSINESS ETHIC!

Fantastic experience: Went to trade my Xbox One, and the gentleman running the register knew how to answer my many questions of which Switch was the better buy and helped me pick out a game for my boyfriend.

Fantastic experience: Lots of games

Negative experience: We came in earlier at 3:25pm to buy something. The worker running the store had it locked and was putting up a sign that he'd be back at 4:00. I get it, he was probably going on break. The problem is, we came back at 4:40 and the store is still locked and he must've come back to take the sign down. In this time, at least 3 people tried going in... what a waste of time. Very unhappy.

Negative experience: At 3:25, guy told me he’s going on a 30 minute lunch break. I left for over an hour and no one is still there. There are others trying to go in aswell and the guy isn’t here. It’s approaching to an hour and a half since he was gone.

Fantastic experience: Literally the ONLY GameStop I go to. Staff is allowed to hold a conversation without having to select the "please buy our credit card" NPC line.

Fantastic experience: The store was good, the clerk Brandon was very helpful and informative to a Dad that is not super tech savvy.

Negative experience: Fingerprinting customers?! Get out of here! The value of GameStop has always been about buying and selling used games. But to do so at this location, they want: - your phone number - your license - your fingerprints Please, please do not provide this information to retailers! Your personal data and biometric identity is more valuable than the $2 they offer for your used game. This is dystopian and I hope customers steer clear!

Fantastic experience: The employee was very kind and very helpful

Positive experience: Short-staffed. A messy and underwhelming presentation of the store...

Fantastic experience: Good spirited friendly guy and girl working

Positive experience: Gamestops have decreased in value over the years in my opinion

Fantastic experience: Helpful staff, and they have more things in stock than what it says online. Good selection and prices.

Negative experience: The staff is Soo rude, They act like they don't want to be there.

Fantastic experience: Love it and the prices are great

Fantastic experience: Associates were super helpful! Thanks!

Negative experience: The person there was cold and rude. She wouldn't speak to me. Its like i was bothering her by being there. You will no longer get my business

Positive experience: Grandson's store not mine

Positive experience: Needs better merch

Fantastic experience: I stopped in at the Eastwood Town Center Gamestop and the Cashier Jake was phenomenal with his guest service skills he handled multiple tasks efficiently and with a great attitude kudos to you Jake and Thank you for all you do.

Negative experience: They don’t have beanies anymore or any hats place had gone down hill disappointed

Positive experience: Online says they don’t close until 9pm. It’s 8:38 as I type this, and they’re closed….. not good business. Might want to edit that online if you close earlier than you advertise.

Positive experience: It's a GameStop. They do not have a super giant selection of peripherals but have most everything you might need. They have their own brand of peripheral now called Atrix. Got a pretty good deal on wireless surround headphones that feel like good quality.

Fantastic experience: Great

Fantastic experience: The best service I've ever had and they are so nice to there customers

Fantastic experience: Helpful staff and good selection

Fantastic experience: Fabulous place. Great environment and friendly staff.

Fantastic experience:

Fantastic experience: Very good

Fantastic experience: Gerris was extremely helpful. Would like to nominate for employee of the year Highly recommend!

Positive experience: Went with co-workers to kill time...

Fantastic experience: The guy was awesome! Had fun at the counter and wasent expecting that

Fantastic experience: Always have good deals , and accessories if I need for my Xbox One S.

Fantastic experience: It was a good place to go I recommend it

Positive experience: Gd service

Negative experience: Everything seems very overpriced and limited in selections.

Positive experience: Very helpful on finding the game for my 11 year old son

Fantastic experience: Had to order my switch online as the store front didn’t have it but the dude who helped me was nice and calm despite how busy the place was.

Fantastic experience: Always a pleasant experience.

Fantastic experience: Vary nice people in the store. Vary many games

Fantastic experience: Very helpful. Went out of way to try to assist in all things.

Negative experience: This location is not helpful! If you ask too many questions they call security to have you kicked out of their store. Zac (the manager) acted like a child & refused to answer my questions & stopped talking altogether. They now do a "bait & switch" scam.

Fantastic experience: Always friendly service. An A++ in the customer service column!

Fantastic experience: Friendly people. Helped me out

Fantastic experience: The guy knew a lot and you get a ton of value for trade ins.

Fantastic experience: I really love this area with the different restaurants and clothing stores it feels fresh and welcoming. It's never too crowded and it nice to take a date to walk around and get to know them.

Negative experience: Best buy has better prices for the exact same games

Fantastic experience: Best staff in Lansing resourceful , kind costumer service.

Fantastic experience: Awesome Customer Service

Positive experience: Some not wearing masks. We weren't greeted on entry. Just meh experience

Positive experience: excellent customer service

Negative experience: My husband and I just spent an hour trying to order game system that is not available in store because employee told us while no store has them they can be ordered online. Online every system says unavailable. When I called back some girl answered and said they can’t get them to go through online either and haven’t been able to for couple days. Said you should let all the stores know this so all employees know so people don’t waste their time. She got rude and said whatever fine and hung up on me. I have been to gamestop a lot over the years with my husband to buy for our kids and us. We most likely won’t be back.

Fantastic experience: Guy Rocks!

Positive experience: They still exist

Fantastic experience: Love the customer service. Excellent variety of games.

Negative experience: Still the same after all these years!

Fantastic experience: Very helpful and knowledgeable staff

Fantastic experience: Always friendly always knowledgeable and helpful

Fantastic experience: The store manager Guy is awesome. He is extremely helpful and will go above and beyond to find something for me if his store doesn't have it in stock.

Fantastic experience: Had a fun time with my dude

Fantastic experience: Great place for all your gaming needs; at least for my kiddo.

Fantastic experience: Excellent

Positive experience: Limited stock on alot of items and employees were focused on themselves not on the customers

Positive experience: Stop for games

Positive experience: Very busy. Only one clerk. He was doing a helluva job getting everyone taken care of though

Fantastic experience: Knowledge is power

Fantastic experience: This GameStop is by far my favorite GameStop in town they have great customer service here I will be back again soon.

Fantastic experience: Excellent service and the employees your very polite and treated my grandkids kindly.

Fantastic experience: I love gamestop

Negative experience: Gotta be the worst gamestop's I've visited they didnt greet me and say hello nor ask if I needed any help and didnt even thank me for coming in

Negative experience: They rip you off when you sell games to them. Their staff is off putting for the most part, there are a few decent employees there.

Negative experience: The Nintendo switch used it as much as it new

Fantastic experience: Love this store can't wait to get Borderlands in sept.

Fantastic experience: Everything you need for gamers

Fantastic experience: Friendly knowledgeable staff Good selection ..

Fantastic experience: Savvy is awesome, store is pretty good too. Needs to be bigger since it is one of the better (and only) ones in the greater Lansing area.

Fantastic experience: My fiance loves it. Me not so much, the 360 game selection really isn't all that much to go for

Positive experience: Slow service

Negative experience: They're always advertising how they have great stuff but every time I go there they're always out of what I want

Positive experience: Not a lot for a selection.

Positive experience: Meh

Fantastic experience: DJ, you rock!! Loved that I could joke with you! Stores need more associates like .....DJ!!!!

Negative experience: Garbage, garbage. I'd give zero stars. The establishment had 2 signs up stating "Due to Christmas we are unable to adjust any prices for items purchased before 12/25. Number one this is illegal and the manager should be dealt with immediately, number two, this kind of thing should not go on anywhere.

Negative experience: Service wasnt that great