GameStop

Positive experience: Good second hand and new gaming store.

Negative experience: Purchased a game online and the game doesn’t work at all. Couldn’t return due to the time limit (I’m literally a day out of the time frame due to being out of town for the holidays) and they said they couldn’t help me at all. A DEFECTIVE product was sent to me and you’re telling me you can’t swipe it out

Negative experience: Price gouging on UPCs. $169 sticker price changed to $199 before open. I encourage everyone to file a BBB complaint and one with the Consumer Protection Agency. These companies ILLEGALLY price gouging need to be shut down.

Fantastic experience: GameStop as a whole has its issues but this location has some of the best employees. I’m always able to get my questions answered and have had pretty good luck at finding what I came there for. It’s be nice if it was a larger store so they could fit more games and less of the random toys but that’s what my som enjoys exploring for now.

Negative experience: Walked in with the intent to buy and the second I walked in I was greeted with "We dont have any pokemon!" And I told him thats fine Im not here for pokemon. I grabbed a copy of the game I wanted and the cashier there immediately went off "Oh you dont want that game. Its crap. It wasnt long and nobody liked it." I said I was fine with other people disapproving of the game but I still wanted it. After about 5 minutes of this attutude and him taking forever to find one disc my wife finally told him she felt he was being rude and he just clammed up and told us to leave. I never even got the game I came in for. I wont be back either. This place is nothing but rude employees that are eager to let you know they dont want to be there and are not happy to serve you.

Fantastic experience: Wonderful Associates. Very knowledgeable and helpful. I will be going back for anything I need.

Positive experience: Helpful

Fantastic experience: Being an out of touch grandpa on the topic of video games I stopped to shop. Totally ignorant and confused Ryan come to guide me with experience and knowledge helping me find more than I had hoped to find. Patient and helpful. I will always hope to find an employee eager to meet my expectations. Thanks to GameStop and Ryan I have for happy grandsons.

Negative experience: this is so bad, i brought in a card for grading and the guy there yapped so hard about how bad the condition was when i pulled it like 2 hours ago and was in a sleeve. he told me it was a 6 and when i got it back from beckett, it got a 10 black label. i do not recommend this gamestop at all and the staff there are really really bad. the second time i tried this place i walked in and it was a mess, there was a baby crying and there were gift cards all over the floor. again, i do not recommend this game stop!!! :(

Positive experience: Ive bought two controllers from here and little less then a year they get stuck drift this is ridiculous

Negative experience: Called the store 3 times and no one picked up

Fantastic experience: Noah and Noah are great customer service reps. They were transparent and knowledgable during a retro gaming trade-in for College Football.

Negative experience: Showed up here at 2:30pm and it was all locked up. Said they were open but no one is here. Pretty sad way to run a business.

Fantastic experience: Great place to get great deals on games and all other types of hobbies and interests. Had to get a picture of my car out front.

Fantastic experience: Great staff that was engaging and welcoming of three young games all under 8.

Negative experience: I have shopped at this location since I was 15, this location used to be amazing and had some of the most friendliest people working there that were always fantastic to chat with. In the past few years that has all changed their new workers have not a care in the world to provide good customer service. They are always in a bad mood, complaining, and when you are the only person in the store they can’t put down the phone to help you out which is hilarious because they hardly ever pick up if you try to call them. Today when they actually did answer the lady’s first words were oh my god, hello?? I immediately hung up and didn’t bother talking to her. These folks are not worth your time or money, it is a depressing location that I used to really enjoy shopping at. It’s sad to see what was a very pleasant and convenient GameStop location go down hill! If I had the choice this store would get 0 stars as to the 5 I would’ve given it years ago!

Fantastic experience: I went to get a ps5 yesterday, and the staff working their were really helpful and kind, 5 stars

Negative experience: Terrible customer service. I was doing a trade in and the dude that was helping me was very rude. Told me he couldn’t take my ps4 because I didn’t have a controller for it. but the other person working interrupts and says that they can take it, it just won’t be as much money. So I go get a controller from home and go back and he says “I can’t take this. The hdmi cord is bent” so I go buy a new one and go back and he’s helping someone else so I’m waiting and the computers froze and he kindly told the person he was helping that the computers froze so if he would like he could go to a different location and then comes over to me and said “if you’re here for the trade in I can’t do it. You need to go somewhere else because I need to restart my computers” in a very rude way.

Positive experience: Had what I needed

Fantastic experience: Great selection of games. My grandson loves it here because he can trade in his old Switch games for credit towards new ones.

Negative experience: Employee working at the counter was in a bad mood when i walked in and was rude the entire time i was in there! Horrible customer service. No wonder they are hiring!

Positive experience: This review goes for n marketplace gamestop sorry for yelling on the phone and found what was lost and my highly apologize p.s its only on here because i couldn't edit my review on there

Fantastic experience: The staff was friendly and very helpful. I enjoyed my visit there .

Fantastic experience: Helpful, friendly staff. Would visit again.

Fantastic experience: Wow good place! spent $565 on two systems and the gear. Extremely happy with the help Tyler was able to offer. Wife and I had know clue what we needed and Tyler quickly identified everything that was necessary and explained in detail. Also with our budget In mind. We couldn't be any happier with our perchance!!! Well came back for some 3/8/23 Noah is an extremely knowledgeable and helpful assistant. Once again had no clue what was going on and Noah was able to explain everything and install are SD card thanks Gamestop✌️

Fantastic experience: The clerk, i forgot his name because I'm a horrible person, was awesome with me, awesome with my kids, (even though he sided with my son about Sonic but whatever). Very knowledgeable about the products in the store as well as gaming in general. Very cool dude and makes it seem like GameStop is a cool employer as well.

Positive experience: Typical gamestop Dont have the game you want and some strange folks work there They are going downhill fast

Fantastic experience: This is a solid Gamestop location with good stock, clean and organized, and friendly staff.

Fantastic experience:

Fantastic experience: Very amusing and has everything I want for ps4

Negative experience: Chuck was very rude and not happy to help. Very poor customer service.

Fantastic experience: Went to pick up a switch and ended up talking to Ryan(?) for a while. Very friendly GameStop! Much better than the ones here in GR.

Fantastic experience: Great place..

Fantastic experience: As always, good prices and the clerk was very helpful and courteous.

Fantastic experience: They had the game that I wanted. It was priced lower than was in the system. A very nice guy named Zach, realized it and sold it to me for the sticker price. No haggle, no problems. He has the customer service that people look for.

Negative experience: Returned and order and they never processed it. Customer service is unable to help me. Lost 23 dollars.

Negative experience: In the web site for what i wanted looking i got thinking yes bet the didnt have squat. I went to another by walmart they were like the same thing but they did have part of what i was looking for

Negative experience: Selection and prices are much better at the local owned Disc Trader down the road. With a store half empty of merchandise, I'm surprised they stopped carrying xbox 360 and ps3 games.

Negative experience: Place never has correct release date for anything. And never picks up the phone. Place is garbage.

Positive experience: Took someone to get a remote

Negative experience: Stopped in the store to ask about availability of a few games and systems, Employee was on phone when i arrived, after waiting at the front desk for a few minutes with no other customers in the store and still not being acknowledged by the rep i decided to take my business elsewhere. Poor customer service for a company that needs every customer they can get.

Negative experience: Do not keep inventory updated very well. The person I spoke to (Ryan I believe) was very rude and not customer service friendly at all. Work on your customer service dude. Seriously. Thats the worst phone call Ive ever had which is sad to say because Ive NEVER had a bad experience with Gamestop employees. Get it together Ryan.

Fantastic experience: Great selection, fair prices, and great customer service.

Fantastic experience: Friendly.

Fantastic experience: This GameStop is usually very clean and orderly plus the associates usually have some pretty good knowledge of their merchandise. They are helpful and friendly as well!

Fantastic experience: Game on gamers

Positive experience: This place is AWESOME they have great service and always have what we need!!

Fantastic experience: Fantastic customer service. I had to return and exchange a product I had purchased at this location. The Team Leader, Ryan, had called me to let me know as soon as my product was there and I was lucky enough to have him assist me in store as well. He really took his time to help me better understand how to utilize my device to its fullest capabilities, as well as how to best insure it. Also, he helped me sign up for a pro membership and I’m excited to get all the perks of this membership, so I can get more games for my family at a better price. I didn’t feel pressured into extra sales, but certainly left spending more than I intended. I think it was a good investment. I have so much to learn, as my first gaming device was the OG Atari. This Mom really needed some guidance and advice and they didn’t make me feel stupid for not knowing. I can see why Ryan is a team leader. He knows what’s up.

Negative experience: Customer service?

Fantastic experience: Ryan is the best.

Fantastic experience: Great staff

Fantastic experience: Great deals

Negative experience: Always problems whenever I shop with gamestop

Fantastic experience: Gave us a lot of time. Answered lots of questions.

Fantastic experience: Duan, is literally the best gamestop associate I have ever met in my 26 years on this earth.

Fantastic experience: Funko Pops!

Fantastic experience: Good deals. Nice to share games at a store like this. Great staff

Fantastic experience: Great service - the staff is very knowledgeable about the video game industry and can answer complex questions about the various systems and games on the market.

Negative experience: Its 5pm on a Wednesday and you are closed. Store hours on the door and online say you are open untill 9pm. No sign on the door either... very disappointing.

Positive experience: Okay

Fantastic experience: Kyle was extremely helpful in finding a birthday present for my nephew.

Positive experience: Disappointed that they didn't have a game I would have assumed they would. These stores are getting more crowded with merch and harder to move around in. Great variety of games otherwise.

Positive experience: They had everything I was looking for and they replaced a ps card that we had bought the day before that had already been used.

Negative experience: This store is so over-crowded, over-stocked, and over-priced.

Fantastic experience: Awesome place for games!!!

Fantastic experience: Very helpful an knowledgeable

Fantastic experience: The same stop in Okemos, the 2 men that helped me were super cool, friendly and helpful. Thanks Joe and Mark

Fantastic experience: Probably my favorite Gamestop store. Staff is helpful and fun to be around. Amanda is a delight, even if she DOES sell faulty controllers.

Fantastic experience: Best one yet

Fantastic experience: Great place to buy all your gaming equip and games.

Fantastic experience: We love game stop. So much merch and gaming possibilities.

Negative experience: Trade in Assassin's Creed Odyssey and another game they only wanted to give me $10 in store credit for Assassin's Creed Odyssey which is on the Shelf used for $45 never going here again

Positive experience: Friendly staff, OK selection.

Fantastic experience: Good deals on games accessories and collectibles. Some are a little bit pricey but totally worth it and durable!

Positive experience: They are cool

Fantastic experience: Very helpful and friendly staff. My daughter's first real game system! They were very helpful and patient helping her make her decision. :)

Fantastic experience: The employee was very helpful.

Positive experience: It's a typical GameStop. I buy most of my gaming stuff at multiple GameStops. It's small and cramped, and I wish they would all expand their sales floor.

Fantastic experience: Cheaper than Amazon used prices. Friendly and helpful staff.

Fantastic experience: Love this place, good quality games and nice helpful staff

Positive experience: Love this store. It makes my grandsons veru happy to be able to find their games.

Fantastic experience: There were two female workers there Amanda and April who do a terrific job their guest services is top-notch I recommend this GameStop over all others in the area especially when April and Amanda are working I used to be a Disc Traders and game warehouse guy now I go to this GameStop because of the wonderful customer service keep up the good work April and Amanda.

Fantastic experience: This store has a GREAT staff my son who has autism absolutely loves going in here and talking games with the staff and they always take the time and patience to talk with him especially Kory. He is the best employee in there ! The other day my son walked in to buy something with 15.00 in change and they didn't bat an eye at that and were very patient while it was all counted out . Keep up the excellent work !

Fantastic experience: Always helpful staff, knowledgeable, and good prices.

Positive experience: Good but have the game case but when I tried to buy it the game was out of stock

Fantastic experience: Good prices on used electronics

Negative experience: I wouldnt give them any stars if that was an option but the employee who helped me was very courteous and helpfull the store however was poorly stocked and apparently what I went to gamestop for, as a corporation they will no longer be selling anymore

Positive experience: Knowledgeable staff but really overpriced and theres ALWAYS a long line when someone checks out because there are normally only two employees in the store the vast majority of the time. Hire an adequate number of staff especially cashiers or get self checkout.

Fantastic experience: Fantastic people here.

Fantastic experience: Always a great experience.

Fantastic experience: I love this place buying used saved me a lot of money. Plus the staff is always friendly to me when I walk-in. To save even more get the elite membership.

Positive experience: Decent prices on games, and has a large selection to chose from.

Positive experience: Standard gamestop experience.

Positive experience: It's hard to find on the google map and not many Xbox games there.

Positive experience: Store is one of the better locations in the Lansing area. I don't have much faith in their used hardware. Went to buy a wiiu earlier today. The one the girl brought out was caked with dust and the display model she wanted to sell me didn't look much better. It just gives me the impression they don't take care of the systems that get traded in. It's a little frustrating

Negative experience: We went to the store and they had 3 people behind the counter. Only one acted like he could help my daughter and I. Ok she finds a Glaceon Doll and takes it to the counter only to be told those can't be sold until the 2/1 which I find funny because my daughter seen those same dolls a few weeks ago. Didn't even tell her about other dolls that might be available or anything as if he didn't want her business and after today we won't shop at this location EVER AGAIN

Fantastic experience: Excellency

Negative experience: Wasted time ... Overpriced

Negative experience: Mario odyssey release day and an hour after they are supposed to be open they are still closed. At least 5 people sitting here waiting, possibly more drive offs.

Negative experience: Staff not very friendly in the morning.