GameStop

Negative experience: Man, Josh was terrible. I’ve been shopping at GameStop since it was Electronics Boutique and it’s such a shame to see how these stores keep going downhill. I couldn’t tell you if it’s the corporate climate, or just hiring people like the fellow above, but I’d give the store 0 stars if possible. Trying to return a game my buddy sent me as a congratulations gift and Josh “can’t find” the account with his phone number. Offers to “let me” trade the less than a week old, sealed in plastic, $90 steelbook special edition for $40. Even ignoring how rude he was about it, what a gracious offer. Do better GameStop.

Positive experience: Overall decent prices and any questions about gaming stuff can be answered by the employees, great rewards program as well!

Fantastic experience: Travis was super friendly, nice and helpful with assisting our kids with picking out the right game.

Fantastic experience: Great store

Fantastic experience: Recommend coming here

Fantastic experience: Polaris Gamestop Pokemon Cards have the best pull rates.

Negative experience: Used to go to gamestop for pokemon all the time. But now the prices have gotten out of hand $70 for an etb is pure greed.

Negative experience: My 20 year old son who has Autism, social anxiety, and Selective Mutism went to this store. His counselor has encouraged him once a week to go into a store he is comfortable on his own to walk around. This past week, with the new Pokémon game coming out, he picked this store and wanted to buy the new game on his own. Once he entered and found the game, he realized he had to ask for it. He was working his courage up to be able to ask the clerk when security approached him, asked him to empty his pockets (which had his wallet and phone), lift his shirt, and then asked him to leave the store. I understand this was probably confusing for the clerk, as he may have asked my son questions and he did not answer, but I do ask for training with your team and security (assume it was the mall’s) to better work with those who are neurodivergent.

Fantastic experience: Everyone was nice, the people made me happy, and the manager was a hard worker and very kind!!

Fantastic experience: This store runs so well because of Reid and Max without their knowledge and helpfulness, the store would be a mess.

Fantastic experience: Really good location. Service was very professional and staff was very knowledgeable. Special thanks to staff member Aliyah for her kind, friendly and welcoming attitude. Really nice.

Negative experience: Never answered the phone, even after waiting hours

Fantastic experience: Got my Switch 2 pre-order here without hassle or a crazy wait line!

Negative experience: Absolutely terrible place. They took my copy of Red Dead Redemption 2, didn't give me any money. They then proceeded to break my disk in 40 pieces (yes I counted cuz I'm a good boy) and proceeded to eat every individual piece. I'm suing.

Fantastic experience: I miss game stops. Its a shame most of them are going out of business.

Negative experience: I had the absolute worst experience at GameStop today. One of their stores told me to go to this location to trade in my gaming console, so I made the trip. When I arrived, the employee was incredibly rude to me. Instead of politely explaining that they couldn’t take my trade-in, they basically dismissed me with an attitude and made me feel completely unwelcome. If I could give 0 stars, I would. Absolutely terrible customer service. I won’t be coming back.

Negative experience: Horrible customer service,definitely won't be returning to that location.

Fantastic experience: We came in near closing time and Moo was of great help. She went above and beyond for us, literally. Great customer service. Thank you

Negative experience: Do not buy a warranty they no longer honor exchanges for equal or lesser value. They just told me they changed their policy right after I bought a new wired Xbox 1 controller and a PS5 that if anything happened I can only exchange for pre-owned or refurbished. I did not get warranties to get a previously broken then fixed or used item. The Polaris location clerk was of no help and neither was corporate. Their warranties are a joke anymore and will not be purchasing from them again. Will also let me friends and family know not to shop there too!!!

Negative experience: Absolutely horrible the one gay lady is the rudest person there, also was taking personal calls the whole time not helping at all.

Negative experience: Purchased a Meta Headset online for pickup from this store. When I picked up the headset the manager was insistent that she wrap it up in multiple bags so it “wouldn’t get damaged as I carried it in the mall”. Didn’t find out until I got home that she gave me an opened and used headset. I tried to exchange it the next day, however, the manager stated that she wouldn’t exchange the product because it had been opened—by her! When I called the customer service number, twice, to see what could be done they hung up on me both times. Pretty obvious now why GameStop is a garbage company that is on its last leg. I would recommend spending your money elsewhere.

Fantastic experience: I just had the most amazing experience at GameStop Polaris! I purchased a game that did not work out and it had to be returned. Moo and Tyler were super fantastic! They were compassionate, educated, caring and took care of everything for me. I’ve never had such an incredible experience. Will definitely be back! GameStop! They deserve a raise!!!

Negative experience: Not really a good experience to walk in to 3 employees more focused on being on their phones and talking to each other than actually greeting and seeing if people need help.

Negative experience: Everything is overpriced an the employee's were just sitting behind the counter on their phone

Fantastic experience: Same as all the other Gamestops

Positive experience: I usually give great reviews but nobody has answered the phone two days in a row. Was checking to see if you had an Xbox 360 controller. It might be because of faulty phone lines or something just wanted to let you know.

Fantastic experience: I love this goofy place. I almost never buy anything from here but it’s basically become a ritual to come here every time I go to the Polaris mall. Games are regularly price (as expected) and there’s nothing super special about GameStop except for the fact that there’s a lot of games. I do remember as a kid when there used to be displays like Wiis and Wii Us you could play on, but, I don’t think those will happen again and I’m surprised this hasn’t gone out of business. Still love it though.

Fantastic experience: Still the same old Game Stop you remember

Positive experience: Good advice, service, and selection.

Fantastic experience: Friendly staff!

Fantastic experience: The person who helped me was amazing! I was in asking about PS5 and she gave me the heads up that they were having an event later that week. She was very informative on all of my inquiries and also gave me guidance on when I should come in. That weekend I went back and arrived about an hour early. What she had told me was not a lie! And now thanks to her, I have my very own Playstation 5!!!!!!!!! Please excuse the baby toy in the foreground... they are everywhere these days lol.

Fantastic experience: My girlfriend and I had a great experience for the first time being at a GameStop out of town, it was a great atmosphere and the young lady that was working accommodated me accordingly, I saved a great deal of money and also spent allot. We will definitely come back.

Fantastic experience: Best place to go for video games

Fantastic experience: Super helpful and always can find something I want if what I went there to get is not in stock

Fantastic experience: This place is always extremely helpful

Fantastic experience: You can have everything with video games here.

Positive experience: Nice cashier and manager

Fantastic experience: Not bad for a GameStop. I forget why it's the Devil and my Son will disown me for shopping there but the guy who rang me out was clearly a gamer and quite friendly with an awesome fro.

Negative experience: They will put empty joycon boxes out just for you to wait 10 minutes in line to tell you they are out. Here's an idea, take them off the shelves then!

Positive experience: They need a BIGGER STORE

Fantastic experience: The clerk was very nice to explain how to get the rewards while my daughter was checking out.

Fantastic experience: Friendly, staffed and ready to help!

Fantastic experience: The Staff is extremely helpful and extremely nice. I will be back just for the service!

Fantastic experience: Good service...nice guy behind the counter

Fantastic experience: Fun and great help.

Positive experience: Very small store. Not much of a selection for anything.

Positive experience: Helpful , informative , friendly staff,

Negative experience: Typical GameStop. Decent selection, bad customer service. I realize this is a collapsing company and the employees are probably treated like garbage, but if you hate your job, leave. Don’t take it out on the customer.

Fantastic experience: Lots of choices ,lots of games good trades , friendly staffe

Positive experience: Good sales, good selection.

Fantastic experience: The staff was a great help!!

Negative experience: If you are not open at 8:15 on a Tuesday, please make your hours reflect that. Wasting my time.

Positive experience: Mall location is pretty cramped. Nice and helpful staff

Negative experience: I arrived at this location and stood in line today to purchase my 12 year old son's Christmas gift the PS 5 Disc version. When we arrived, we were told by the sales associate at the door that if we were there for the PS 5 or Xbox X we would have to stand in a line outside of the store until 4pm. We waited in line and when it was our turn to obtain a ticket to be guaranteed to order our PS 5, the store manager told another guest that was inside of the store while everyone waited in line that he could go to the sales associate at the door to obtain a ticket to get the PS 5 instead of going in the back of the line. At that point that customer was provided a ticket literally in front of me and then when it was my turn, I was told the customer they let cut the line took the last PS 5 disc. I asked the associate to please get the manager at which the manager came out and argued with me about how they customer was already in the store and he told the customer he could cut the line. Now all they had was the PS 5 Digital and I could purchase that. He kept trying to justify his decision to allow someone to cut me by saying they just got the information 30 minutes before 4pm. I called corporate office and was told all they were going to do was file the complaint and send it to the store for the manager to review, but they cant guarantee anyone would contact me back or compensate anything. I explained the store manager was who I spoke too and he was the one who allowed someone to cut me in the line. I will not ever shop at Gamestop again as they do not value their customers at this location specific to the managers behavior and disrespect. All of my diligence of trying to make my sons Christmas special was for nothing thanks to the store manager. I feel I was discriminated against based on my race and gender. They have lost my business.

Fantastic experience: Great as always. I download all my games now but still a nice place to look around and talk games with the workers.

Negative experience: The ginger spice kid that ran the register was not even busy he was just playing on his phone and had a general bad attitude when my buddy tried to pay off a pre order, as long as this guy works there I will never shop there ever again, customer service is number one! Rude isn't an option!

Fantastic experience: I ordered online and came to pick up. Everything was very quick and smooth. The person who helped me was very attentive and informative. I'd go again.

Positive experience: I can get any kind of game here except A rated games

Positive experience: It is ok

Negative experience: They sold me madden 20 with a broken game case BRAND NEW

Positive experience: Good deals but 2 get one... But still a little expensive for used games. Coming back after Christmas.

Fantastic experience: Pretty lit

Fantastic experience: Excelente

Positive experience: Same overpriced garbage as usual

Fantastic experience: VERY helpful staff, very friendly and polite!

Positive experience: Great Staff, clean store. Staff was helpful in making sure I got the best deal with my purchases as there were many promotions to take advantage of.

Fantastic experience: Love stopping by to see what new things they have

Positive experience: Ok place

Fantastic experience: Had a fantastic experience here. Went into the store hoping to buy a pre-owned Switch and was not disappointed. Jackson had his hands full when I arrived, but he was courteous and friendly the entire time. Helped walk me through the only pre-owned unit (which had a unique controller setup). I left with exactly what I wanted in a reasonable time. Everything recommended was what I wanted without realizing it (including screen protector, which I hadn't even considered). I frequently shop here for games and would highly recommend it for systems now too.

Negative experience: Dont give you much money for your games

Negative experience: My son and I was visiting from NC. We went to Polaris because everyone said that’s the best mall in Columbus. My son bought a NBA 2k19 from GameStop. We came home entered the code three times and it didn’t work. I called the store and the associate Ben said we may have to call Microsoft... Which would of been unfair because we purchased the code from them and that’s a lot of hassle to go through. So I asked to speak with the manager. The manager was pleasant and said typical we would have to call Microsoft but she can trade it out this one time...But if it was to happen again for any reason she wouldn’t be able to do anything. 1st of all this has never happened to us. My son purchased the card from them... The way she spoke to me in the end was as if he stole the code although we have a receipt.

Fantastic experience: Harry is awesome, the rest of the staff is great. Game selection is top notch, i can't wait for the next tournament!

Fantastic experience: The guys running this place are always so helpful! Love this store!

Positive experience: Usually have what I need!

Fantastic experience: Games

Fantastic experience: There is a great variety of games here.

Fantastic experience: The worker Chloe was so sweet and helpful! We went into the store looking for a very specific item that wasn't in stock so she helped us order it with free shipping to the house! Thank you so much Chloe!

Fantastic experience: Nice and knowledgeable staff.

Positive experience: Very nice but you could return a 100 dollar game and they be like ight heres 2.50 for it if your going to sell games dont do it here

Positive experience: Wow! It was my daughter's birthday and she wanted a game. The store only had one employee that evening. 10 people standing in line. Took a while to check out. Other than that have a good selection.

Fantastic experience: Got amazing deals .

Fantastic experience: Picked up a new game for my son, along with a couple of accessories for his Nintendo switch. Nice, helpful people, good service and good prices. Good selection of beer and used games.

Fantastic experience: Great deals. Ask for the managers special. ;)

Fantastic experience: Good lots of game fast checking

Positive experience: Expensive used games.

Negative experience: They never have any sims PC games in stock

Fantastic experience: Fantastic. Even if they don't have the games I need they tell me exactly where I can get it. I bought a preowned 3DS XL for my sister here last Christmas and she loves it. The assistant store leader/manager Will is a god-tier employee and he definitely didn't tell me to say that. Rumor has it this is Commander Sheppard's favorite store in the Citadel, which is another huge perk too.

Fantastic experience: Play on...

Fantastic experience: The only gamestop that I go to.

Fantastic experience: Love gs

Fantastic experience: They have gachapon! I didn't believe I could find that inside America

Negative experience: Everyone of these places is a rip off! Prepare to get bent over if you want to sell old games! Plus if the game you purchased doesn't work you cannot get your money back! Store credit only! Rip off artists at it's finest!

Fantastic experience: Has All Of The Games But You Could Restock The Pc Games

Fantastic experience: Always happy with the selection.

Negative experience: If you want something specific don't waste your time going to the store. Reserve it at 12am on their website as even though you are first in the store someone else most likely put a hold on it. Practices like this will soon put all retail storefronts out of business. The more that I think about it most likely employees of the stores put items on hold for their friends and they blame it on the website. Better off to order from Amazon.

Positive experience: Lots of games to choose from. Staff is helpful and friendly.

Fantastic experience: Great prices on used and new games. Bought two used games for Christmas and With the store full of people still got out fast. Large selection of new and used games.

Negative experience: No gaming systems in the store

Fantastic experience: Love this store. Always friendly service. There is a guy named Zack that is amazing.

Negative experience: Not as good as it used to be.