GameStop

Positive experience: We couldnt get store credit for the ps5 controller we had to return... had to get the same item

Negative experience: They sold us a pre-owned game yesterday, got home and it was FILTHY. Tried to return it today and they told us they don't do refunds. It says on the receipt we have 7 days. The workers were rude and got loud over it. Which is funny, coming from people who make $11/hr. If you don't know how to process a refund, just say that. Store is dirty and often stinks. Worst location in Fort Wayne. Called another store to ask about what the employee said and they said it wasn't true. Nice power trip, guys. You lost your company some business. Hope it makes you feel better.

Negative experience: Inventory that says in stock in store isn't correct.

Negative experience: This gamestop is terrible. Never sent my cards for a PSA submission. They waited months and never told me. I went back in there in January to figure out what the issue was and they pulled my cards out of a drawer. One of my cards was damaged also. I go in on Friday for the “Perfect Order” release and to get the gengar promo card. I was second in line, so i know they were not sold out. I have zero doubt the employees were holding these promo cards and not giving them out with purchases. Gamestop should have went out of business years ago.

Negative experience: Pre ordered my son's first and (also mine) etb thinking ut was msrp seeing how its a store, it wasn't. The Target had them and at real msrp.. Then to make up for the scalpers prices I was suppose to get a gengar, well this shop didnt even get any cards, not even their preorders.. plus literally everything JT, tins, packs, all marked up to 3rd party pricing. Crazy. Won't do again dont recommend.

Negative experience: Pointless store anymore. Two-ish shelves of games and all the rest cheap crap

Fantastic experience: Staff was very helpful and they had the card packs we were looking for

Negative experience: Sold us a supposedly refurbished controller for PS5. It had stick drift worse than the controller we traded. Was replaced for free. But time is money, and you'll waste your time shopping here.

Positive experience: Great selection of used games and really friendly staff.

Fantastic experience: Got my Switch 2 here and the staff was so nice to talk to and buy from.

Negative experience: My wife ordered a PlayStation 4 on December 12. USPS shows that a tracking number was created, but the item has not been received yet. She was given the runaround by both GameStop and the Postal Service. We are trying to receive this item before Christmas. GameStop just told her that they will do an investigation but will probably not have the replacement item by Christmas. This is extremely disappointing, and we would not have ordered this year if we had known that it would not be here by then.

Fantastic experience: Great store and helpful manager.

Negative experience: Was closed when it said it was supposed to be open not a holiday or anything not cool

Negative experience: Went today. The lady working was wonderful. I’m leaving 1 star because her coworker made me so deeply worried for her safety that I felt compelled to tell staff at another store. The man working with her today was so aggressive with her. I hope either he is fired or she finds another job for her safety. Please address this management. This is incredibly scary to see happen and I don’t feel comfortable with my wife shopping here alone seeing how this employee behaved. I worry for all women shopping here.

Negative experience: So, the blonde lady that was working was fantastic. Super knowledgeable and friendly, greeted me upon entry, she was great. The dude that was working with her made remarks towards her that made ME so uncomfortable that I felt the need to ask if she was okay and safe. She said she was, but that guy was acting out and getting angry over a perceived problem with an unasked for gift. I won’t get into specifics but it made me very uncomfortable for her and other women that might go to this store. I did tell staff at a different Game Stop because I was that concerned.

Negative experience: Went over to get an etb and over heard them putting on hold items for employees out of box when I waited in line. Never coming back to this one again.

Fantastic experience: Jordan, was helpful and listen to my complaint. I will continue to go to gamestop because of him.

Fantastic experience: Had a great experience picking up new game, staff was very friendly and went above and beyond, will be shopping at this gamestop again!!

Negative experience: Waited in line before store opening last Saturday for the White Flare release. Because its 1 per sku, they ran out of everything right before my turn at the counter. Frustrating, but I get it. I asked if there was anything left in the back, or if that was it. I was told sorry, check out the other gamestops (which would have been sold out long before this one). My buddy then showed up to this location a couple hours later, and found they had multiple binder collections for sale on the counter again. How is this possible unless some were secretly held back from the public so they could purchase them after the rush? I waited patiently and was told there was nothing left. Ive tried calling the store 5x today to ask about the situation, and noone picks up. Incredibly frustrating.

Fantastic experience: Stopped in to browse and ask about upcoming product releases, the employee was very friendly and answered all my questions! I just waited my turn as he was assisting another person and was friendly to him. I'd come back here if I ever need anything, great service.

Positive experience: Very friendly workers that have a lot of information on the products there.

Negative experience: Submitted cards for grading through psa and they lost the cards. Don't use them for grading.

Fantastic experience: Stopped in to buy a game the day it released on 3/20/25. The guy at the register, Clint (according to my receipt) was very friendly and gave me an extra preorder bonus code even though I didn’t preorder the game. Saved me an extra 10% by finding my GameStop account too. Great customer service, will be back in the future

Fantastic experience: Great service friendly staff.

Negative experience: Went to this location yesterday looking for god of war on PlayStation. When I asked the employee behind the counter he simply said yes and when asked where it was he simply said in the PlayStation area and went back to doing what he was doing never asked if we needed help or anything. Don’t know if he was the manager or just a regular employee. I’m going to start avoiding this location and going to the other stores.

Negative experience: Was at this store on the evening of 12/16/24 and received very poor customer service from a blonde haired man working here. This employee was incredibly rude and dismissive when I asked for help. His attitude made me feel unwelcome, and I ultimately decided not to purchase anything because of how I was treated.

Positive experience: The attendent (clint) was very helpful, and informative. Always the best service from hin.

Negative experience: didn’t take my controllers because they have stick drift but when i went with my dad a week ago they took them. dumbest thing ever. also worker was rude about every thing.

Fantastic experience: Chris always gives great customer service

Fantastic experience: I just stopped in looking for something specific and I was greeted when I walked in the door by the person working who was extremely polite and very helpful. I hate to say it but it's not what I expect any more shopping retail to have a terrific experience with a terrific knowledgeable employee. Great job guys! (They also had exactly what I was looking for at a better price then The competitor)

Fantastic experience: Staffed by gamers, quick and easy trade-ins, and most recently some clutch customer service from my man Chris! Y'all keep GameStop alive

Negative experience: Very poor customer service & racial profiling by an associate by the name of “Will” I wont be returning to this GameStop.

Fantastic experience: Always a great experience at this Gamestop. They always have a nice selection of collectibles for popular anime series, pop culture movies, & video games (new & retro).

Fantastic experience: Drake was great. Would recommend this store to anyone needing anything!

Fantastic experience: My dad bought me a wierd remote and it is amazing

Negative experience: Never answered phone after putting me on hold

Fantastic experience: Good staff and manager

Positive experience: Good games are there

Fantastic experience: Every time I went in I was greeted with a smile and I always was able to leave happy getting what I went in for and having the employees be helpful

Fantastic experience: Folks there are very helpful, friendly, and patient.

Fantastic experience: My son bought a pre-owned XBox One with 1TB storage on Gamestops website. He Received a defected console, disc drive not functioning and pieces sound loose inside console. Able to take to our local Gamestop here in Fort Wayne, where we never had any issues prior, they had always been helpful, and this time was no different. Was able to trade our defected console with another pre-owned XBox, however when we got home realized the XBox they gave us was only 500GB. When I called the following day to inform them of the mistake, I was told there were no 1 TB XBox One on entire Gamestop website and they could upgrade me to a different console for $40 more.I was not willing to pay $40 more and was told by management nothing else could be done except put my name on list when a 1 TB became available. When asked about Gamestop crediting my account because we already paid $40 more to get a 1 TB over 500GB, the Manger said he could not do that and the XBox One 1TB and 500GB were essentially the same, even though they charged $40 more. Very disappointed in Gamestop, I told my son we will take our business elsewhere from now on. My 9 year old son feels cheated and ashamed a company would do this to a child just to earn a buck. I am a very disappointed father and it sickens me Gamestop is willing to cheat a 9 year old out of his hard earned money. UPDATE: Clint was able to resolve all issues with above problems. So I scored a 5 since Clint had great customer service. Thank you Clint

Positive experience: The person there offered a membership I just wasn't very interested at the time I just wanted to get my game and leave I was in a little bit of a rush.

Fantastic experience: Ordered online. Product was delivered the same day! For Christmas!

Fantastic experience: Always very helpful at this Gamestop. Employees know their stuff here. A well kept store and can find things easily.

Fantastic experience: Great customer service.. if you ask for help the staff at GameStop will do their best to help you find what you are looking for... GameStop has a nice selection in the store that has a little bit of everything a gamer would need or want.

Fantastic experience: Staff very friendly and knowledgeable

Fantastic experience: Super friendly and answered all my questions

Fantastic experience: We love Clint around these parts! Best employee a GameStop could have!

Negative experience: Legend has it that the phone is still ringing to this very day

Negative experience: Rude cashiers, took something straight out of my hand while I was checking out because "pre orders got messed up".

Fantastic experience: I love video games, and they sell video games and accessories. We go good together like high dollar escorts and Doctors

Negative experience: they open at 11 and i’ve been trying to get ahold of them since then and they will not answer the phone lazy workers if you ask me i seen other reviews about them not answering either

Positive experience: It's a good place to save money by swapping out used games when you get tired of them. It's hard to find controllers here, even used, and the Series X, OLED Switch, and PS5 are still perpetually sold out. They do still take broken controllers on trade though, which helps take the sting out of ordering new ones.

Negative experience: I swear this location NEVER answers their phone

Fantastic experience: Very helpful team members. Answered all my questions and found what I needed!

Fantastic experience: My son lost his wallet with his gift card from his recent trade credit for almost $200 and Clint helped us by getting the card frozen and explaining how we can come in with the receipt from the trade and photo ID to get the credit transferred to a new card! We thought we would be out the $200, but they were awesome!

Fantastic experience: Super friendly staff here! Always down for a chat about what we've both been playing recently.

Negative experience: Double check your receipts if you preorder from this place. The incompetent cashier put me down for the right game, but the wrong console.

Negative experience: Never answers the phone. Ever. Drove by one time, no customers in the store, guy at the desk, I called just to see if he would answer and still didn't answer the phone. Lazy.

Fantastic experience: Great Company. Great customer service.

Negative experience: Extremely rude staff and they yelled at me and my family when we went also they o Ee price the games then you trade them in for like a 10th of the price they sell it for

Fantastic experience: Great place to trade in games and get preowned games. the staff are extremely friendly.

Fantastic experience: It's a GameStop

Negative experience: If I could give this place less than 1 star I would. Extremely rude staff. I hope they finally all go out of business.

Positive experience: I would like to know where they get their price point for the games. Alot of the games are way over priced on the used market. Its cheaper to get alot of the titles from a Pawnshop.

Positive experience: It would be a 5 star but I have had bad times there

Negative experience: Place is lame wont accept cash or card unless has a chip. So wont even take gift cards. Also wanted to charge me 35 for the 64gb switch micro Sd card. I went to target and paid the 37.99 for the 128gb micro Sd card

Fantastic experience: My daughter's loved coming here to demo games before purchasing them.

Fantastic experience: Can find great gifts for my son

Positive experience: Like gamestop but the clerk would not stop talking long enough for me to pick what I wanted to buy. Fine line between friendly and annoying

Positive experience: I love pokémon games and if I am in need of a new one and I wanna go somewhere that has ones I dont already have I go here! They have a large variety of pokémon games~

Positive experience: Good selection.

Fantastic experience: This is the best gamestop's in fort Wayne. The second best one is in Jefferson pointe.

Fantastic experience: Wonderful

Fantastic experience: Very good

Fantastic experience: Always friendly staff

Positive experience: Lots of hot guys

Positive experience: All you need for the gaming experience

Positive experience: Did not have what I needed, but, did have a lot of stuff.

Fantastic experience: I love every Game Stop in the area, friendly employees, knowledgeable, and awesome deals on games and systems that I love to use and play

Fantastic experience: Always friendly!

Positive experience: Friendly and knowledgeable staff

Positive experience: The staff were super friendly and were great with my kids. I am just a little disappointed in their used game pricing. $39 for a used wii game and $30 for a used controller just seem steep to me, they didnt cost that much new!

Negative experience: I wasn't even there, so why am I getting this? it's annoying

Fantastic experience: Staff is great and princes are good

Fantastic experience: Very knowledgeable staff

Fantastic experience: The employees were so sweet. I will return

Fantastic experience: The man working was very knowledgeable and nice.

Positive experience: My sons store. Gets most of his games from here. Nice employees always helpful. Both stores

Fantastic experience: Games cards for the hard to shop for.

Positive experience: Very helpful staff!

Fantastic experience: I love this place so much. I basically have zero knowledge when it comes to technology these days, let alone video games, so it's a huge relief when an occasion comes up, and I need to buy a gift for my son, and all I have to do is describe it because I've forgotten the name by the time I get to the store, and their awesome staff can tell me exactly which one I want.

Fantastic experience: I'm a regular, The employees know me by name and are always friendly.

Fantastic experience: Always great service

Fantastic experience: Super helpful staff!

Fantastic experience: Great customer service

Fantastic experience: All the employees are knowledgeable and not trying to push products on you very friendly they know most of us regulars by name I kinda feel like norm from cheers when I walk in there this is definitely the best game stop in Allen county by far Clint and Alex are top notch they actually care about the customers who come in weather it be a first timer or a regular like me they definitely go above and beyond for sure

Positive experience: Nice little store. Clint is always very helpful and friendly.

Positive experience: It's a great store, but I swear I always have to wait for long periods of time in the checkout line. Those gamers take forever!! They need more staff to help people just picking up a new release. It is tedious when you're waiting on a trade-in or a return. Way too long.

Fantastic experience: Nice place. Friendly help.