GameStop

Negative experience: Really off putting experience- The only clerk at the store kept loudly describing games as “retarted” in a conversation he was having? And when I went up to ask about the game I was looking for he said he didn’t have it in stock. Which is fine, he offered stores that did have it. But they were kind of far. I asked “do you think this Best Buy right here might have it” and he goes “does it look like I work for Best Buy” shame on me for trying to see if there was somewhere closer I guess.

Fantastic experience: Found what we were looking for and the service was great.

Fantastic experience: Great staff, never had a problem!

Fantastic experience: AMAZING service! Never disappoints.

Fantastic experience: Our go to for Pokémon release days...

Negative experience: Always like to come see if there's anything good,sometines you can stumble upon something. The prices are a little high but if I find something I'll usually get it. But they've got this white haired dude behind the counter recently and he's just kinda rude. Doesn't engage with customers and when he does he seems like he's talking down to you. Definitely not coming back for awhile.

Fantastic experience: Took my grandson there for his 11th birthday to buy a new new wireless controller for his PlayStation

Positive experience: Small... limited inventory

Negative experience: Haven’t had an issue with the GameStop for years, but today when I went the young lady was chitchatting on her phone the entire time. When I finally did check out I asked an Austin since I haven’t been to the store in months. She was extremely rude. Don’t know if she is stressed or what

Fantastic experience: I think I can say this gsmestop is certainly my favorite one to shop at! All the employees here have never been anything less than awesome.

Negative experience: This place is a rip off. You mean to tell me that a xbox 360 with a controller that was chewed by a dog is $28, but an Xbox one with supposedly sticking thumb sticks is $4?!?!

Fantastic experience: Became a member. Yay!! Great deals plus I can do trade ins.

Fantastic experience: My fiancé went in the store at Jefferson Point, IN on Saturday 4/26 and he was so happy with his experience. He took our 5-year-old in with him and when my fiancé was getting ready to pay, our 5-year-old runs off to play the game console they have in the store, the cashier told my fiancé that he can continue with paying because he had his eyes on him for my fiancé. Now, I don't know if this was to get my fiancé to hurry up and just make the purchase to leave but I am so happy that there are people that do these things just because... Thank you, Jordan, for helping not only get a game that my 5-year-old loves but for helping keep him safe while he was in the store with his dad.

Negative experience: I just stopped at Gamestop in Jefferson Pointe during business hours and the doors are locked. There's no sign on the door to explain why they're closed, and the employee behind the counter just gave me a time out hand gesture and went back to looking at his phone.

Positive experience: Kinda pricey

Negative experience: This place is awful. Used to come in to buy games. Until the male worker with black hair and glasses possibly asian kept harassing me about buying the warranty and always trying to upsell even when i say no two or three times. I would watch the camera if i was the owner as he works he vapes in the store which i thought is unprofessional for this type of business.

Negative experience: DO NOT TRUST GAMESTOP FOR GRADING CARDS! they tell you your cards will be shipped out by the end of the week then when you find out 2 weeks later it hasn't moved they will tell you that you can't have your card back "it's apart of the process" then they DON'T tell you that if it's lost or stolen only GameStop can say whether or not it's lost insinuating they can just take your expensive cards and you get nothing except pocket change. SEND THE CARDS IN YOURSELVES DO NOT GO THROUGH GAME STOP.

Fantastic experience: Good experience...friendly staff...clean environment...good prices...

Negative experience: They never answer the phone... Go ahead, try to call them, bet they don't answer. Then you walk in and the employees are sitting their on their phone with no one in the store. What a joke.

Positive experience: So I hardly a rumor china got gta6 be for us next month it is coming out 26 I m so happy to go get it

Negative experience: They let over 35 people stand in a line waiting for Pokemon cards and let everyone at the front of the line get 2, clearly seeing there should be a limit of one..so the other people waited almost an hour for nothing.

Fantastic experience: Friendly staff

Negative experience: Tried to pick up an order for a friend that couldn't get it. They refused. I have never had an issue picking up an order anywhere else for someone else.

Fantastic experience: Check my controllers out for free.

Negative experience: They allow pre orders of 10 per item, enabling scalpers . Poor way to do business

Negative experience: TERRIBLE EXPERIENCE. I was told in Nov 2nd, 2024, by an employee at Lima Road Game Stop in Fort Wayne, that the Blvd Jefferson branch would have the figure I was looking for (GIJOE Classified Mad Marauder Sgt. Slaughter). She checked the system and GUARANTEED me they had the toy. So I took an Uber and 30  minutes later, as I arrived, the only employee, Jordan, was away from the store and left a note saying he would be back soon. I and everyone else at the door waited 30 minutes for him to return and as I inquired about the figure, it was really on the system but nowhere to be found in that mess of a store, where everything seemed out of place. He looked for the toy in the back of the store where they keep products reserved, and there was nothing as well. What kind of attendant does not know or can not find what's inside the place he himself works? Anyway, Jordan offered me free shipping when he finds the figure or order another, but I am a foreigner and couldn't wait. The matter at hand is: How can I ever trust Game Stop's system or employees again? I lost my time, I lost my money and lost my mood. Thanks a lot, Game Stop.

Negative experience: I’ve been trying to call this location for over 30mins and haven’t been able to get ahold of anyone. GameStop doesn’t care about customer service. It’s also crazy that they’ll sell you multiple controllers with stick drift but they won’t buy back the same controller they sold you with stick drift.

Negative experience: I went in for a ps5 remote I have a $15 warts y that protects for defects and them getting broken from abuse. I've exchanged many remotes and bought a 15 wstrty again no issues. Today however I went in and some guy glassed blonde Mohawk cones out if the back. Looks upset I'm even there I tell him I wanna get another remote I have a warranty. He tells me "ah nah man I need more then that" mind you I've given gamestop a thumbstick and exchanged for a remote new. The whole was there but 3 pieces what more did you want bud? Probably should learn his companies policies and take some courses in customer service. Because I'm definitely not your "bro" my brose aren't rude to one another.

Fantastic experience: My experience April 15th at 12.30p

Negative experience: Terribly understaffed, they arent allowed to do the advertised pokemon events, and can't go to the back to get items that are 'in the back but not on the shelf' but to only 1 worker at a time.

Negative experience: No issues with the woman who helped me This evening. She was only doing her job. However, I truly believe that GameStop is an awful organization and they only believe in scamming customers to make money. I truly understand how depreciation works and believe that some of that holds true, however when you turn around and sell my “ junk” to another customer only to make a profit, shame on you. Offering me 20 dollars for an Xbox one and like 5 games is horrible. Then turn around and sell it for $100 plus. I only gave them one star because I had to lol

Negative experience: I bought a 75 dollar gift card. Asked for a bag and she said they don’t give bags for gift cards! Wow!

Fantastic experience: GameStop at the Mall and Jefferson location were so kind and helpful! Ben really was helpful in every way he could be, patient with me and funny. Morgan sealed deal at Jefferson and everything was squared away!

Negative experience: What a joke of a phone system, called and the automated system told me everyone’s busy to call back later and hung up on me. Ill take my money elsewhere.

Negative experience: game stop wonder why your company is going under .... because you offered 2 bucks for a series x controller because it has stick drift then turn around and fix it and make a $30 profit and you guys dont take headsets anymore well too bad i took my stuff else where and spent my money thats why gamestop is going under

Fantastic experience: Went to switch out my PS4 and worked with Clint. Dude was awesome very friendly and easy to talk to. Made sure I was set and tested everything for me before I left.

Negative experience: No game cube stuff. The employee was dirty and had holes in his clothing. He literally looked homeless.

Negative experience: Store window and website both say 10am. Worker doesn’t show up until 1015 & then takes her sweet time opening and makes everyone outside wait until 1030 to come in. Jefferson Pointe Ft. Wayne IN. Literally walking around stocking shelves instead of letting the customers waiting outside come in. 8/19/23

Negative experience: Update - Worse now than ever. Strongly advise against supporting this location and the store owner. Employee/owner had white/gray hair and a mohawk, didn't get their name. I see other reviews that may be talking about him being hostile as well. Today I swung by to get a Steam giftcard using my monthly Pro benefits. When I spoke to the cashier (who later suggested they were the store owner) they had already sold $200 worth of giftcards today and couldn't sell more. When asked why that was a thing I was told it was to prevent people from being scammed. I tried to get an understanding of how denying me the ability to purchase a $10 giftcard protected me from being scammed but didn't receive an explanation. At this point I asked them if my Pro membership was no longer on auto-renew because I wasn't going to deal with such a silly policy wasting my time when I rarely come to the stores to begin with. When I told the cashier this, he stopped bringing up my account, laughed at me, and stood there with a cocky look and pose and asked me how protecting people from being scammed was stupid. I responded as I had, it made no sense, someone else purchasing giftcards should not impact me, and preventing me from purchasing a $10 giftcard certainly wasn't protecting me from anything. I then told him I didn't understand why he was arguing with me and that I wanted auto renew turned off and that he should drop the attitude. Another cocky response, I replied again that the attitude should be dropped, at which point I was told to 'get out of my store'. Not only did he refuse to cancel the Pro membership that I had (even opened it at this location), but to get an attitude with a customer and argue with them rather than simply explain how/why something worked the way it did makes no sense. If you don't know, that's fine too, but just be honest and don't get an attitude, laugh at the customer, and get sarcastic with them. I already have so little reason to go to Gamestop's brick and mortar stores but after this experience I'll never come back to this location and probably won't go to any others either. I've worked retail and customer service most of my life, I'd be fired for speaking that way to someone and rightfully so. Don't expect decent customer service here. No idea what the owner's problem is but if he thinks its acceptable to treat customers this way I can only imagine what his mindset is regarding the rest of the business. May as well stick to Gamestop's website, Walmart, or just order off Amazon. I can see why stores close when this is how they treat customers. I never have any trouble, drama, or sarcasm when shopping at Walmart or Amazon so why should I spend my time or money here?

Fantastic experience: I wish there was a way to give Clint a 5 star review, per my 11yr old nephew. Sid has been wanting this game and every store we went to was a fail! Until Jefferson Pointe game stop...Clint came to the rescue and was able to complete our quest! Thank you for being amazing Clint and making his day! You were truly amazing and made him so happy.. We need more people like Clint in this world!

Fantastic experience: Staff was very knowledgeable and helpful, Will be coming back!

Fantastic experience: My experience was wonderful. The staff member, Ben, was very knowledgeable in video games and accessories. He was welcoming and very helpful in my search. The store is well kept and products easy to find. Very happy with my experience, and a big thanks to Ben for his awesome service.

Fantastic experience: Christopher was more than helpful with all of my questions. He was friendly and very professional. This store is by far the cleanest and well stocked in the city.

Negative experience: Was going to drive an hour of the way for a midnight release, but they said there won't be ANY non-preorder copies, which can only be done in store and not online and not over the phone. Not worth driving an hour twice just for one game

Fantastic experience: I went into GameStop with a Cube disc stuck in my PlayStation 4 slim. 2 very nice salespeople (one being the manager) tried to fix it for me. They both worked at least a half hour on it. We still didn’t get it out but they definitely gave it their best shot. I would highly recommend them. Jefferson Pointe

Negative experience: Would not refund me... had the receipt for a Christmas gift I bought my son. It was headphones that he could not use with his iPad. He never wore them, only opened the box to power them on and tried to connect them.. 100 dollar pair of headphones!! Upon initial buying, I was told they would definitely pair by the sales rep that sold them to me, and that if not, I could return for a full refund!!! They did, however, give me store credit, and I was able to get a different universal set. Still the fact that they wouldn't refund me the money was ridiculous

Positive experience: Didn't have what I was looking for but the staff was very friendly.

Positive experience: Friendly and informed staff. They answered all my questions and were able to provide me with exactly what I was looking for.

Negative experience: Shop at the other Fort Wayne stores if possible, this store charges you for Gameplay guarantee and will not take it off when you ask. An ex-employee also told me that this store's employees have been told to always charge the max refurbish fee even when a game traded in looks fine.

Positive experience: Will price match. has used games at Good prices.

Fantastic experience: Love this store and the customer service, but why only 12-5 on Sundays? :(

Fantastic experience: We literally are living in a time, when Customer Service has just flown by the wayside…Where if individuals actually show up for work, they could simply care less about anything else other than a paycheck. I quit coming in to GameStop three years ago, after I had a negative experience back to back (all in the same exact day!) at 3 different locations; as the service that I had received was horrendous!! Today, I decided to give them another chance, at the Apple Glen location. From the moment that I walked into the door, to the moment that I left, the Customer Service that I received LITERALLY Blew Me Out Of The Water!!! It could not have been any better, had the Associate had of tried. He was dealing with myself and several other customers, and with each of us, he made us feel as if we were family! I honestly cannot remember the last time that I have received such amazing service…..Anywhere! I left feeling elated, grateful, blessed, etc. I needed this experience, especially after having endured the past several weeks as I have been healing from some serious back surgery. Kudos to GameStop for having given me such an amazing experience!! You guys definitely need to employ, about 30 more individuals such as the gentleman who you currently have employed at this particular location, as he is hands down the embodiment of what Customer Service truly is about! Thank you for showing me that there is still quality service all around us, and for allowing me to feel like a part of your family!

Fantastic experience: Great selection of gamer and nerdy items. Got a shirt and a pin here. Nice and not crowded.

Fantastic experience: Very knowledgeable staff.

Negative experience: Went in to look around staff didn't welcome me surprisingly didn't even say hi. Other then that just another game stop

Positive experience: Very understaffed .

Fantastic experience: Thank you to Clark at the store who provided the best customer service I have received in a long time, helping me figure out what happened to my refund to a gift card. I appreciate the willingness to go the extra mile for me. I'm not kidding at all when I write that you and the team there have changed my mind about Gamestop, and I'll be glad to do business there instead of just buying from a big name website. Thank you.

Positive experience: It's nice I mean but they don't have a lot of stuff in stock. That's the only downside

Positive experience: Staff was helpful. Unfortunately they did not have what we were looking for. In their defense, 2 other stores were sold out of the same game, but we did find one at Target. Seems like the interior could use some updates.

Fantastic experience: Best gamestop employees youll find around. Legends arceus launch couldnt have been cooler, and that night will forever be remembered. Guys in there deserve a raise. All very professional but also have fun and make it enjoyable.

Fantastic experience: My son got what he was looking for and the employee was very helpful

Fantastic experience: Lot of variety here. Obviously the big 3 systems gave a fat selection of games. Also Oculus, computer keyboards, pads, mice, mics, cameras, Heavy-Duty storage SSDs for all the systems. AND THE MINI-FIGS also great selection considering its a small store. BLIND BAGS, Funko Pops, Plushes, TokiDoki, 5 Nights at Freddie's, Dragon Ball Z, Bakugan, Pokémon Cards, clothes and decent members benefits and pre-order capabilities.

Positive experience: They don't give enough for trade ins but have very nice people and good games

Fantastic experience: Never an Issue there.. Visit them for all gift options.

Fantastic experience: Descent overall. Prices are kept low. People are helpful and patient.

Negative experience: On 11/5/21 at 11am EST Low staffing caused a 40 min wait just to be seen. Then employee exaggerated condition of an xbox controller to avoid having to go through the trade-in process of the xbox one x system. I left with nothing done and 45 mins wasted of my life. I will not go back to this GameStop again.

Negative experience: This store has a nice selection but they hardly ever pick up their phone when you call with questions. With all the options out there to immediately download games or have them delivered to your door Gamestop has an opportunity to make themselves stand out with excellent customer service, unfortunately they fail on this front.

Fantastic experience: Staff was helpful

Positive experience: Good place to browse and preorder for sure!

Negative experience: Coming to this store for years talking 10 plus years and always sent my sons in to get the pre-ordered games now out of the blue my sons goes to the store to pick up his game and they wil l not give it to him they give him the run around every time he goes to this store poor customer service i now understand why these stores are going under.the kid had the receipt and my power up card I just dont get it .. thought companies are suppose to be helpful and kind to customers

Fantastic experience: Good experience, staff was friendly, and didn't push me to get more pre-orders.

Fantastic experience: The best Gamestop in town and rated number 2 overall. Not to mention the store manager is my best friend.

Positive experience: They still had what I needed even though their store was a little baron. Always friendly staff!

Fantastic experience: Well deserved 5 star rating not only for your tremendous service but for your longevity in the community where digital is taking over but true gamers like myself and others remain supportive of places like GameStop that provide a feel of security over the product you are purchasing. So I know the future is here but game stop started part of the future and deserve to still be here so thanks again. Ps much luck.

Fantastic experience: Great service from the manager Scott. Always goes out of his way too make every experience the best that it can be.

Negative experience: I understood their Covid protocols, but when they prevent an adult from entering when his child does and then prevent the child from buying a game because he isn't accompanied by an adult, the policy needs to be reviewed because it's incredibly frustrating.

Negative experience: Wow rip off! I ordered and paid for a new gaming mouse, I should have known, looking at the packaging saw double seal (new on top of old). got home and open the case, scratched on items and product has some lint at the button of the mouse indicate it was use. I mean it could be a return items and why not mark as open item but instead sold me used item for a brand new price? WILL NEVER DO BUSINESS AGAIN! Your action is immoral and illegal!

Positive experience: Staff was helpful but one was a bit of a Grinch.

Positive experience: Need more staff

Negative experience: Ordered online a paid extra for delivery of a used game. Paid extra on purpose as I am not able to go into the store at this time. Delivery arrives with no disk inside case. They literally forgot to send the one thing I ordered! Finally talked to Scott the manager, after being hung up on by no name store associate. Please note I was talking and dealing with said sales associate professionally. Call back and talk to Scott, no empathy, no customer service, no apologies, just not his problem. Repeated that there is nothing he can do. If I go to the store to pick up missing game I am just out the extra money paid for delivery too. Will not shop here, EVER, again!

Fantastic experience: Pre- ordered games and they notify you on arrival always courteous customer satisfaction.

Negative experience: Pushy to get their "Membership" I never go there just based on the unscrupulous ethics when it comes to buy backs. Save money and go to Mega Replay

Fantastic experience: The only place to get all your video games

Positive experience: Great selection of games

Positive experience: Store manager is awesome! Always well informed and very helpful!

Negative experience: Its a joke store went in again could get no service. The guy behind the counter was talking to his friend the whole time. Couldn't even get him to stop to get a question about product or preorder in. Not the first time this has happened. Not going to waste my time or money.

Fantastic experience: Really helpful advise got what I needed and more

Negative experience: Wayyyy over priced!!!

Fantastic experience: All good

Negative experience: Terrible management! Only location to opt for the non-customer friendly route very rude. Wouldn't refund items purchased before quarantine afterwards even though the stores were closed and we recieved no notification of 2 week return policy after quarantine. This location is NOT FOR THE CUSTOMER!

Fantastic experience: Very nice good selection and helpful staff

Fantastic experience: Awesome store go to

Fantastic experience: Good experience

Fantastic experience: My kids shop here all the time. The employees are always very polite and helpful.

Fantastic experience: Love Oley's! Saturday early evening 5:30, 40 minute wait, but oh so worth it! Olivia took very good care of us. Attentive, always wore a smile, and friendly. Great food, great service!

Fantastic experience: Always helpful, and courteous. Either picking up held merchandise, or in-store shopping. The staff seems to rotate between Lima Rd. and this location. It helps when you doing business with a familiar face. One of the larger Gamestop locations around. Which is nice if you have been to Lima Rd./Stellhorn/Warsaw. Just a more comfortable space to shop longer.

Negative experience: Unfortunately I have to edit my rating. I went in earlier to trade in a game and purchase my children a new game. The rep Scott asked me if I had the membership to which I replied yes, just not sure which number is active. I gave him 2 different numbers and he lies and said both were inactive. I know my wife renewed it because we were Just there for Christmas shopping! So I purchased another membership because I couldn't get the "deal." When I left I called 2 separate locations who were able to pull up my renewed account! Definitely refuse to go to this location anymore and would encourage anyone that does to Not trust Scott!

Fantastic experience: Very helpful, good prices, , good selection

Fantastic experience: Heaven is always a great person and helps out anyway possible

Positive experience: I had one in here to buy my grandson a Nintendo switch and I told the guy I wanted a new one not a refurbished one and when I got home and checked on the box it had used on the box but I paid for a brand new one. I had my son to take it back out there and exchange for the new one that I actually paid for. So I would say shity service