GameStop

Positive experience: It's fine. Employees are hit or miss

Negative experience: Went in, was slow the tall man with facial hair said hi to everyone but me and my children & continued to say hi everyone else that walked in. Only acknowledged me when my double stroller tapped a shelve and yelled careful…. Twice Didn’t feel like my business was welcomed or at all. Even leaving after I walked passed he said nothing but someone was walking in and he acknowledged them and even said have a good day to another customer leaving behind me. Very poor service was looking at purchasing. A new system with games but going to go elsewhere. Partially think it’s because of me been Hispanic I received this service. As everyone else was white.

Negative experience: Bought an OLED switch. Yes it was used so expected scratches but the joycons were broken and had nail polish all over them and the screen had a huge chunk taken out of it. Had a 4 hour drive home just go back to my local GameStop to get a replacement. The person at my local said it should’ve been sent to a warehouse instead of being resold for a cash grab. They also apparently were supposed to sign me up for a free membership and I didn’t get that either till I went to my local store. There were also things missing from the box that I should’ve had.

Negative experience: Bought a refurbished controller, it was bad. Exchanged it at GameStop Maplecrest with no issues. This controller had a stuck button. Returned it for exchange at glenbrook location. This lousy employee tried to say we had to use our 1 year purchased warranty to exchange. Don't buy anything here, ever. The employees are either braindead, or their store policies are terrible.

Fantastic experience: Clean and employed by very helpful hands.

Fantastic experience: The guy that helped was very informative

Negative experience: Its a BestOne, the map isnt right

Fantastic experience: Quite possibly the best GameStop location in town: I’ve started collecting figures this past Summer and began frequenting this location and big time kudos to the store manager. The store cycles, not only product, but shelves and kiosks within change or move often enough (especially when there’s been a fresh influx of products coming, new releases, pre orders, etc) that the store is frequently feeling refreshed or having a different look upon walking in. Shawn recognizes their patrons, and does a great job with cycling the store, products, and hiring employees that also have a willingness to help the customer find what they’re after.

Negative experience: The male attendant was rather rude to me, but the female attendant who stepped in was much nicer and more understanding. All in all though I'd say don't go to this location

Fantastic experience: Friendly staff

Fantastic experience: The only place I could find a Quest 3 in stock in Fort Wayne. Not Best Buy, Walmart, Target, no one else had one for me. Thanks!!

Fantastic experience: Great service!

Fantastic experience: LOVED Christian!!! He was so helpful and funny. I really hope you guys make commission because Christian deserved every penny and more!

Negative experience: They leave for hours on end. I waited 35 minutes and then had to leave after it kept up a “back in 20 mins” sign up.

Fantastic experience: Christian and Kaitlyn went above their call of duty to help us!!

Negative experience: Buyers beware! GameStop is a joke. No wonder they are going out of business everywhere. I bought a Xbox controller 3 days ago with a $50 GameStop gift card and $15 off my debit card and came in to return it with receipt! Wouldn’t give me refund or in store credit! Pathetic business practice. Truly a scam!

Fantastic experience: Friendly staff and helpful...

Fantastic experience: Great selection and always good sales

Negative experience: Waited in line for 45 minutes while the two workers talked to every single person about their transactions. The manager was at least trying to upsell GameStop benefits. The white haired guy, Chris, was talking to each person about his favorite aspects of different games. People just wanted to buy products and leave, but they couldn't without discussing their choices with either worker. Customers were noticably uncomfortable when they couldn't finish their transactions without hearing a tangent from either worker. Average transaction per customer felt at least 8-10 minutes long, while there were at least 20 people in line. I haven't ever had a store put me in such a bad mood. There are other GameStops in Ft. Wayne. Choose a different one and avoid the interrogation at the mall.

Positive experience: Honestly, I always end up getting something when I go here. Friendly staff good deals.

Fantastic experience: We went to do an exchange on my son's gaming headphone set and service was great but it all started with Clinton at the GameStop in Glenbrook Mall!!!!

Positive experience: Due to digital games physical games are slowly going away. Game Stop still has a large collection of physical games but prices across the board are far too expensive. They do have a decent collection of collectibles to purchase.

Fantastic experience: Clint from glenbrook GameStop has outstanding customer service

Fantastic experience: Chris is the man

Fantastic experience: This place has your gaming needs and paraphernalia! You name it, they have it. All your and your kids favorite games and gaming systems. They are the go to gaming store.

Fantastic experience: Great store!! Very clean and the manager on duty (Chris) was so helpful, saved me so much money!

Fantastic experience: Very nice store & the Manager Chris was very helpful. Helped me renew my membership to save on my purchase & upcoming games I have in mind on purchasing. Will always come back to this store for upcoming games.

Fantastic experience: Great customer service, always a pleasure walking in & talking to the employees!

Fantastic experience: The guy with grey hair was super knowledgeable and knows what he’s talking about

Negative experience: Notice how so many people on this thread comment about “the guy with spikey white hair with tattoos” Literally the most passive aggressive person you will talk to. Instead of taking care of the customer, he will debate semantics with you on who, what, where, how, and why your purchasing a product or returning a product.

Negative experience: I was unhappy with the situation and staff I dealt with before. However, I came in today to take care of some things and Jay was fantastic. I appreciate the way he spoke with me and worked with me. Thank you Jay

Negative experience: If the guy with dyed hair is working when you're planning on shopping at the Glenbrook GameStop, just go to Jefferson Pointe instead. I was in today, trying to buy Pokemon cards, because a lot of surrounding stores are either completely out, or don't have the new sets. Before even getting to the register, I noticed the guy was on his phone. At the register, the transaction was going fine until he stated that my PowerUp Rewards membership had expired. I told him that I didn't need to renew today, and he asked if I was sure, because the membership would "pay for itself", meaning with discounts and rewards. I said again that I would wait, because renewing was not a priority today. I just wanted to buy my cards and leave. He then had the audacity to ask WHY I did not want to renew today. It is not the cashier's business why a customer does not want to renew a membership. They should not be asking a customer this. I once again said no thanks. My husband even chimed in and said we did not want to renew. The cashier had the gall to ask, "Can I get a word in?" No. You've lost that privilege. He should have dropped it after the second time I said no. My husband and I have both worked in retail, we understand when cashiers have to push credit card sign-ups or membership renewals. It's a disgusting behavior created by companies. I'm used to getting asked a couple times at other stores. But when a customer says no, no thank you, or I don't want to do that right now, the cashier needs to respect that and drop it. My husband asked if I wanted to go somewhere else, and I said yes, and in my anger, I may have said a few choice words, but I feel like they were provoked, thanks to his behavior. From the looks of a few other Google reviews and Facebook posts, many other people have had problems with this particular employee here. Some of the bad reviews date back five or six months. He's definitely driving customers away from your store.

Negative experience: me already knowing what im buying, done my research, and this employee kept pushing me abt getting a case, screen protector, & games for a switch. despite denying/saying no, he kept persisting, went even off topic, & gave us attitude. we simply just wanted to buy a switch.

Negative experience: Place is fine, though I'm not keen on trying to push the sale. Yes, I know they have in store competitions but I don't want the extra protection, your magazine, extra bonus cards, which are ALWAYS pushed.. Just my game, thank you.

Positive experience: Great people and deals

Negative experience: It took me a minute to think about this review. I made a couple transactions at this place seen the associates. I figured them to be some what knowledgeable in some aspects and they are. The reason for one star is I had to bad experiences at this particular store. Black Friday I wanted to assist a friend to trade in a Xbox One X for an X series S. I believe his name was Chris tried telling me that my machine was more powerful than the what I wanted to trade in for. Bruh. I brought this 6 year old xbox one x to get a new one and your about to argue about specs with me alright cool whatever. We got the Xbox. I also pre ordered Callisto Protocol and ordered the wrong version. It was a hinest mistake so I figured I would take it back see if I can get the updated copy for my Series X. It was a Thursday and dead in the store. I was literally only person there . This short dude, looked me dead in and told me I could not exchange it for the updated copy it was too early to do that. Don't understand that policy or whatever when I am literally asking for the same game. No reason was given or whatever. I sold it to MEGA REPLAY out of frustration because it ran bad.. Didnt even try to compromise or assist with the problem. Like man put yourself in my shoes. Its annoying already that games are expensive and your telling me i cannot trade towards the updated version ?? Twice I had to put up with incompetence. Simple stuff. It was very frustrating I encourage those who come here to know your stuff. They get away with petty tactics and at times have smart remarks. I reccomend just going to a different location. You may leave unhappy or questioning whether you spent your time wisely at this store.

Negative experience: Stood at the register for 10 minutes trying to purchase a game with my wife and sister in law. The clerk noticed we were there but refused to work the register instead choosing to talk to a friend about keyboards. Atleast 3 other customers entered and left without the clerk ever acknowledging there were other people in the store.

Positive experience: The Pokémon Crown Zenith ETBs are wayyyyyy overpriced! They are trying to rob people that don’t know any better. They price matched me though but had I not known I would have spend $15 more on a $49.99 product. The employee then wouldn’t shut up about signing up to be a GameStop power rewards member to get a some money off off their overpriced Pokémon cards. In the end if they don’t price match this membership is so stupid.

Fantastic experience: I love coming here. The employees are always helpful and knowledgeable.

Negative experience: I was told the wrong information about Power Up Rewards when trying to buy one game and ended up spending way more money than what I had originally planned. The cashier was incorrect when saying some of the money would go back onto my card the next day. I called the store manager explaining the situation and wanting some of my money back and he denied the plausibility of my circumstance, completely claiming that he knows his employees and that offense would be grounds for termination. He lied about being able to get a refund on the Power Up Pro after becoming very hostile with me. Overall really bad experience in the store and with customer service, I wouldn't recommend ever going here.

Positive experience: Sad the rep had to send me to another game stop I wanted to do one stop shopping at one location and not have to drive all over fortwayne

Fantastic experience: Great cant complain

Fantastic experience: Good selection of merchandise.

Negative experience: Came in to look at Pokémon products and the worker with the dyed hair and arm tattoo followed me around the store the whole time. Eventually he told me he didn't think he knew what I was looking for because I am a girl. I found this highly offensive and when I picked out an elite trainer box he told me I should reconsider buying that one. I will never be back to this location! I left without purchasing.

Negative experience: Guy with dyed hair and arm tattoo is probably the worst salesman ever. If you want to go in and buy a product you shouldn’t have to argue with the cashier on why you want it. Recommend getting that fixed. First time I had to verbally argue with a coworker to buy a product. Oh and the bigger guy was right by his side rubbing his back trying to back him up

Negative experience: Manager with dyed grey hair and tattoo lied and tried to charge $5 for a free promotional card for my disabled client who was there. Made fun of stutter. Called Jefferson Pointe to ask if it was free, they said it was free company-wide. He threatened to call security for me saying that he lied. He wanted to pocket the money. Never visiting Glenbrook Gamestop again, only go to Jefferson Pointe.

Fantastic experience: Great selection of games and accessories. Love the preorder option.

Fantastic experience: Great people very knowledgeable. Chris the store manager is very helpful

Fantastic experience: Friendly staff!!! Great variety if products!!! And you can buy insurance for games at affordable prices!!!

Fantastic experience: Great prices

Positive experience: Had a decent selection of games and was able to find one that my daughter was looking for.

Fantastic experience: Great places to buy and talk to fellow gamers. Try to support the local gamestops.

Positive experience: The staff was very helpful in understanding of someone re-entering the gaming culture. I'm not sure how to compare the prices but they seemed reasonable. The location is iffy because of construction by that entrance at the mall as of March 2022

Positive experience: Great places for games and other electronics

Fantastic experience: Great went an got a game for the kid

Positive experience: They Have most of the games that ur looking for.

Negative experience: Employees not knowledgeable of games and are rude

Fantastic experience: The workers are pretty cool. I go there more for my husband and son more than for myself.

Negative experience: Worst place ever bro the gamestop on Jefferson a whole lot better i just called them bout 10 times the first couple times i called it just keep ringing bout the 7 time someone picked up the phone and hung up and didn't even say im sorry we are busy at the moment or nothing just hung up, and they are open they don't close till 6 i called at 5:32 tbh in my opinion if you don't wanna do your job and answer the phone you don't need a store i feel nothing but disappointment, id y'all don't my money ill take it somewhere else

Negative experience: Too crowded. Aisles too small. Hard to look at product when aisle too small. Constantly having to move to allow people through. People in line to purchase and blocking product.

Fantastic experience: Love this place

Fantastic experience: Get your game on

Fantastic experience: Great place and wonderful staff. If you need any help at this location I would highly recommend Ben, he has more knowledge about everything in the store than any one else. He's what I would say is a walking encyclopedia of the gaming world.

Fantastic experience: I like GsmeStop. The service is good. Friendly, knowledgeable. They will take the time to talk gaming with you or help you find what you're looking for. Good variety and the used games are great.

Positive experience: Great store

Positive experience: They were very helpful. One of the staff members messed up my address on my shipment. I called in a day later and was easily helped to get the issue resolved. Prices are hiked up here but it's expected from gamestop.

Fantastic experience: I will always try to buy from gamestop whenever I can. They have toys, games, knowledge of the products or usually know where to find it if not. If you want to invest in gamestop stop in !! "Reddit pun intended"

Fantastic experience: Love GameSpot. Great place to shop. Staff is always helpful and knowledgeable.

Fantastic experience: to the moon

Positive experience: Fun place needs more eye catching adds for games. Theres good employees too.

Fantastic experience: Exelente atención y muy buena disponibilidad para atenderte.

Fantastic experience: Jeff is great!! Thanks guys

Fantastic experience: Well knowledgeable staff

Fantastic experience: The gentleman helping was super friendly

Positive experience: Great staff and selection. Unfortunately the game I wanted was not in stock despite being on the shelf.

Negative experience: Pay a kidney for a game. But to sell the same game 3.97

Positive experience: Wasn't able to find what we were looking for but that's ok. Had to wait in line because they are only allowing 5 people in the store at a time due to covid and masks are required. Wait time wasn't terribly long either.

Fantastic experience: Found what I needed pretty good fast and easy

Positive experience: Obviously great deals as the Christmas stock was pretty low. Employees were so helpful.

Fantastic experience: One of my favorite locations, really awesome customer service.

Fantastic experience: Great people great services

Fantastic experience: Super knowledgable and helpfull staff! Had a lot of questions answered. Will definitely come back

Positive experience: Lots of choices and helpful staff

Fantastic experience: Great selection. Friendly helpful staff.

Fantastic experience: A head employee was super nice and extremely helpful.

Fantastic experience: They had it all. From Garfield Kart to Big Chungus on PS4; It was all there. The nice guy who ran the store asked if I wanted to pre-order Sonichu for the PS5 and I would recommend everyone say yes. The all-you-can-eat salad and lobster-tail bar is what did it for me though. If you want to dine in luxury and get a hot stone massage, there's no place like here.

Fantastic experience: Best place to get games for the family

Fantastic experience: This place is a life saver when your child is a Gamer an trying to turn you into one p.s I go sometimes when he's at school

Fantastic experience: Had what I wanted it was able to get a special at the same time

Fantastic experience: They just I wanted great service.

Fantastic experience: It has a variety of console controllers, games and consoles itself

Fantastic experience: Great service and awnsered all of our questions we will definately be back.

Fantastic experience: Great store with nice, helpful employees.

Fantastic experience: These guys are always great!

Fantastic experience: Good store, nice employees, and nice replicas.

Positive experience: Knowledge gamers, good selection of new and used games. Always seen to be busy, everytime I go there though.

Positive experience: They have a fair amount of games at this location. The service was good.

Fantastic experience: My son pre-orders his games great place.

Negative experience: They have games but way overcharge for used and the buyback is not worth mentioning since everyone already knows how that goes

Fantastic experience: Staff is very helpful