GameStop

Positive experience: Shuttered around 4pm, wouldnt care but they didnt even bother to tape a sign saying when they'd be back

Fantastic experience: such funny, helpful and friendly staff!!! shoutout to vinnie!!!!!!!!!

Negative experience: We were standing for 15 freakin minutes tried to talked with the people upfront and they were ignoring us , C mon guys be a bussines .... worse costumer service i've experienced.

Negative experience: Despite finally getting the game i asked for, it was an excruciatingly painful process listening to long winded explanations that no one asked for for the lack of actually helping me with my purchase. When I became silence at my disdain during my purchase I was met with more push back and was told, "there is no reason to be rude to us here" for being silent. Seems as though they are interested things outside of helping their customers

Negative experience: Your prices on pokemon cards are like scalper prices. I use to shop here but no more

Fantastic experience: Bought resident evil 2 for $20! What a great deal

Fantastic experience: Very polite and helpful!

Negative experience: This store hires very unprofessional people, especially an employee named Abigail. Telling a minor, “I’m going to slap you,” is unacceptable. This is not the first time Abigail has assumed someone was “looking up her skirt.” This is actually her third time saying stuff like this to minors. The store does nothing about it, and it’s very disturbing. She needs to stop falsely accusing children before it becomes a bigger problem than it already is.

Negative experience: First off I love GameStop, but for some reason this GameStop at bay park is the only one that seems to always be “busy” when u call, and tells u to call back. Called 7 times in a row while in the store just to see if they’d answer due to them not answering when I had a question before arriving but yeah… either they silenced the phones or just disconnected them bc they do not care one bit.

Fantastic experience: knowledgeable staff great experience and great products

Negative experience: Stopped in for 2 games assassins creed shadows and civilization 7 ended up going else where the prices were very high saved 32$ going to Best Buy and target both new instead of one new and one used. Avoid this place if possible shop around and check out other local used game stores. The staff here were also rude and not very knowledgeable.

Negative experience: An unsealed game is NOT a new game. I don’t care if it was just a display copy. Disgusting business practices. Will not shop here again.

Negative experience: rude staff and not a very good selection of items would be able to save money almost anywhere else

Negative experience: Went in to buy games and was refused sale due to manager saying there was harassment against an employee. We simply made a complaint against the employee about how rude she is, doesn’t help us and makes inappropriate jokes in front of customers. All we asked is that she got talked to seeing as her behavior was unacceptable. Today, 12/16 we were told by the manager that she was not going to sell to us due to the harassment we had made against her employees. Filed a complaint with corporate as someone should not be treated this way.

Negative experience: They close 10 minutes early but shut the gate on me and would not let me come in and buy the one game I asked to buy.

Negative experience: Support your local used game stores!!

Negative experience: Went to buy some Pokemon on a day it released. The day before was told the Ultra premium collection was going to be $160 with out a membership. Then when I got there they decided to raise the price because the market went up. Would not recommend shopping or trusting any of the employees there.

Negative experience: Lets talk about our co-worker drama instead of helping customers when they walk in. And rolls are eyes at them! Lets also add a warranty on a game when the customer says no. Then lie and say the extra few bucks on pinpad is just taxes. worse service ever

Negative experience: I had bought three Funkos and pre ordered a Silent Hill F. I know three Funko's plus the five dollar pre order does not come to 60.00. I think I got screwed. I really need to start saving receipts. Was really salty when I couldn't get my preorder. The staff needs to do a better job explaining. Now I need to go home and find out where my other 15-20 dollars went to.

Fantastic experience: Staff is very nice and knowledgeable

Negative experience: Customer service not it

Fantastic experience: Amazing staff, attentive and always welcoming. Jeremy is awesome and the ladies are more than accommodating with there presence. One of the best Gamestops I've been to. And I've been to a lot all over the US

Fantastic experience: I always enjoy the staff at this location.

Negative experience: Go to Hot Topic or BoxLunch for "Blind Toys." Save you more $$$. I wish I knew this before making this purchase for my son. 4/26/2025, around 6:26pm - 6:45pm, my family and I had the worst service at Game Stop. The gentleman name Jeremy #435365 only greeted and didn't even bother to ask if we needed help or even look at us. He was too busy on the computer. We were at the Bay Park Mall, Green Bay, WI. My son walked up to Jeremy to make a purchased and he didn't even bother to look at my son but stated to move to the other register. When I told my son to go over to the other register, Jeremy was not very welcoming. He seemed annoyed. We've purchased a BB ADV Animiniz. Jeremy never asked for our names or just to ask that my kids should be pro members. I told him, "No thanks, I'm just here to pay. I never shop here." Jeremy, process to say, "You're really going to pay $25 for that?" He never once mentioned the return policy. As we go to Hot Topic, this exact same toy for $19. I went back to Game Stop for a refund, and Jeremy proceeded to say that he could not return the product because it's a "blind item."" I asked him why he didn't tell us about the return policy before we purchased it? He mentioned that there was NO WAY of him knowing that this purchase was a blind toy, and while he was entering my husband's information, the register triggered him not to make the return. I'm sorry, but as a customer who does not shop there, I wished that YOUR employees would have addressed your policy before checking people out. All I wanted was a refund, which I paid cash for. We were literally 5-10mins. It's unfortunate that we were treated like this and got turned away. We will not be returning as customers. My children love Gamestop, but I think Jeremy made our shopping experience the worst. Note: "blind toys" are not refundable, and employees there do not address their return policies to anyone.

Fantastic experience: Great customer services!

Fantastic experience: One of the only locations I will frequently vist, staff is attentive and willing to help. Had an online return other locations in the past have put up unnecessary roadblocks not this time. There was a new employee said it was his 4th day. Stayed calm and collected called his supervisor for the information needed to help with the return and processed it without hiccup. Some of the best management around

Negative experience: Tried to buy some galaxy gas here and they were less than helpful. My associate told me to come here to buy galaxy gas but when I came they claimed they had none. SO naturally I crashed the flip out. I will not be returning to this terrible establishment.

Fantastic experience: Knowledgeable manager Colton answered more questions than I had. Excellent service. Thanks.

Negative experience: Went in to buy some ps5 games, ended up buying one and drove an hour home only to realize the guy working forgot to put the disc in the case, now I have to drive an hour back to fix their mistake, how can you mess up something so simple

Negative experience: Went in the store twice looking for a Ps5 game. The cashier wearing a green shirt with frizzy hair seemed to be more interested with the videos he was watching on his phone than anyone in the store.

Negative experience: I get it's a used game but at minimal every game should be cleaned that's nasty

Negative experience: Empty store, 2 guys working, playing Magic the Gathering behind the counter. Didn't greet me, didn't ask if I needed help, didn't even bother turning around. I walked out. Terrible.

Negative experience: Purchased a "new" game that they pulled from a sleeve and put into a case, did not give me my recipt, can't return game. Don't go to gamestop take a few extra minutes and go to gametrade

Fantastic experience: Jameson is the best! He is very knowledgeable and takes the time to make sure you're well taken care of and satisfied with your purchase. I highly recommend stopping in and seeing him at Bay Park Square.

Negative experience: Where do I start…. The lady at the cashier was very nice. The guy with the dirty blonde hair hates people and his job. Worst customer service I’ve experienced. We won’t be back!!!!!

Positive experience: Helpful friendly staff.

Fantastic experience: Guy was super helpful and polite even after just dealing with a rude customer.

Negative experience: Gamestop is a joke. I had 75,000 points saved up and was told when I went in store that they were expired! No notifications telling me about this and I even checked my online account and nothing stated that they were expired. I've purchased MANY games and at least a dozen of consoles from Gamestop, I've been a loyal patron for years. I WILL NO LONGER DO ANY BUSINESS WITH ANY GAMESTOP LOCATION!!!

Positive experience: Staff did not greet us or interact with us at all

Positive experience: Good for game

Negative experience: Wouldn’t give me a new controller when I had a warranty bad business

Negative experience: I was called and told my pre-ordered game was in and when I came to pick up it was not there. I was told they could get a copy "same day or next day" I called to find out after 2 days and was told it would be at least 2 more days. I put money down for this game and was told it was there. Major bummer

Fantastic experience: Fun to browse the random goodies like stuffed animals, collectors board games, lamps, etc. GameStop is a place you can go and trust they will be open. Solid clearance section.

Fantastic experience: The employees there are super friendly, and really know their stuff. They're good with reservations and info on upcoming games, as well, never had an issue with it.

Negative experience: I brought in five controllers that has stick drift they really offered me six dollars for all of it I was laughing out loud

Fantastic experience: Staff are great and everything is handled fantastically!

Fantastic experience: Great store great staff!

Fantastic experience: Helpful staff without a doubt.

Fantastic experience: Manager was kind, personable and knowledgeable!!!

Positive experience: They have games

Fantastic experience: Good service, decent selection of console games.

Positive experience: Not as picked over as most game stops

Fantastic experience: It's fine, not a very big game stop

Positive experience: Need more variety of games but overall very good place

Fantastic experience: While this is just another GameStop, I gave it 5 stars because the shelves were full and organized, and because the associate working was helpful and informative.

Positive experience: First time there and it was pretty cool.

Fantastic experience: Reasonable price on games

Fantastic experience: Great staff always friendly and helpful!

Positive experience: glorified Funko pop store. no more old games sadly

Fantastic experience: Fantastic location, the staff are super friendly. The only negative is it's unfortunate that the mall management doesn't maintain their property so GameStop has to suffer. However that's not GameStop's fault.

Fantastic experience: The people working are always willing to help and do their best to accommodate any and all needs. Kayla specifically is amazing and attentive to peoples problems even when another worker is dealing with the customer and remembers things that i didn’t even know she was paying attention to. Def one of the better GameStops i’ve been in.

Fantastic experience: I love this place.

Positive experience: Friendly and knowledgeable staff. Open for the gaming

Negative experience: Tried calling and hung up on me twice. Terrible customer service. Buy Amazon

Negative experience: They approch you and are helpful when visiting instore. They are not very pleasant to talk to over the phone

Fantastic experience: Always on top of their pop figure latest selling.

Fantastic experience: A lot to choose from. Reasonable pricing.

Negative experience: Terable about masks. Funny they can turn away customers when they have been on the verge of bankruptcy for a while. I can spend my money at their competitors.

Positive experience: Great store freindly knowledgeable staff helpful.

Positive experience: If you got a problem they fix it

Positive experience: Closed pretty late in the day. Had to skip over it and go to Mojo's.

Negative experience: could've been way better..

Negative experience: Not 8 people in store but was told they were at capacity? Worker just chatting away... You are right I'll go somewhere else so you can socialize. Can't imagine filing for bankruptcy?

Positive experience: Doesn't usually have what we are looking for.

Negative experience: No customer service... Place was empty and no one asked if we needed help

Fantastic experience: Friendly and helpful staff, following mask mandates and happy to point you in the right direction if they don't have what you need!

Negative experience: Had the worst customer service, there’s this lady with tattoos who’s has a very bad tone with customers and doesn’t seem very nice and very uncomfortable to shop there . I feel bad for the people who have to work with her . This is most bizarre experience I’ve ever had in my time shopping at GameStop. They should definitely check into it and fix the mistake!!

Negative experience: Been to this gamestop several times but my last visit was pretty bad. A lady that had a lot of tattoos was extremely condescending and snarky. That's not how you treat a customer.

Negative experience: Called an hour before closing to let them know that I was going to buy a console and the person I talked to was rude. I didnt get there until about 25 minutes before closing and the gate was already pulled down and they closed. When I looked in there was an employee just standing at the counter looking like they were just on their phone. I will never make a purchase at this gamestop again.

Positive experience: There are currently two used game stores in the Bay Park Square mall. If you are looking for used games, I would suggest checking the other store first. It's locally owned and the owner is always friendly and helpful.

Positive experience: They never answer the phone. Then you make the trip to the store just to find that they don't have what your looking for. What a waste of time. Every time I go in the store its just staff chating, however they are helpful in person thats why I gave 3 stars but improvement is needed

Positive experience: Need video games this is the place

Fantastic experience: For all my games

Negative experience: In my opinion, too expensive for pre-owned games. Also, not one clerk even asked if we needed help.

Fantastic experience: I stoped in and bought a game

Fantastic experience: Caden went above and beyond the call of duty in assisting me in a problem with my points on my power up rewards card. Thank you!! She also helped in getting a game that was sold out!! Very impressed!!

Positive experience: they are stealing your money

Fantastic experience: Very helpful and courteous staff. My son loves stopping in to see the new deals.

Fantastic experience: Games good

Fantastic experience: Buenisimo

Fantastic experience: Super friendly staff and tidy store. Will be back

Negative experience: Way to expensive, awful trade in value

Positive experience: Employees were nice and they had the items in stock as stated online so good experience overall

Positive experience: Wish there was a little more help

Positive experience: Best place for video game info and shopping. I love going through the used games and have purchased many of them - never a problem. Staff seem to really know their stuff.

Positive experience: Selection of games can be limited. Pricing was a little bit higher on some games.

Positive experience: Laid back staff..don't ask for help don't get help.. busy

Fantastic experience: Love this place

Fantastic experience: Staff was very helpful and knowledgeable about the game we were inquiring about.

Fantastic experience: Good place always helpful.