GameStop

Negative experience: Had a terrible experience. The cashier was incredibly rude to me, and quite frankly it felt targeted. I hope that cashier learns better customer service quickly. I left before I made my purchase.

Negative experience: cashier was rude and aggressive. sad to have spent so much money at this location in the past.

Fantastic experience: Súper contento con los juegos que pude encontrar en game stop todo lo que buscaba protectores controles y todo tipo de accesorios están en game stop

Negative experience: My preorder never transferred to store after my original store closed, and they cheated me out on $13 I spent on the preorder once they started processing the order. I ended up getting the game after 2 weeks, but it wasn’t worth the drama. I do not recommend this place anymore.

Fantastic experience: The people who work here are actually pretty nice

Negative experience: If I could give zero stars I would. My son-n-law bought a digital code from this store for my grandsons birthday. He brought it home and tried to activate the game on my grandson's brand new switch. The code was barely legible and could not read it. It finally told them they had exhausted all the tries to enter the code. He took it back to Gamestop to get them to help and they said it wasn't their problem that he would have to contact the manufacturer. And it was Gamestop's scrappy printer that didn't print the code properly. So now my son-n-law is spending his afternoon trying to get in touch with customer service to see if they can resolve the issue. I will not set foot back in that gamestop. A $30+ game and they did want to make good even though the game was just bought there shortly before.

Negative experience: Back in April, I went to pre-order the Nintendo Switch 2. After waiting in line and finally getting inside the store, the employee told me I couldn't place the pre-order unless I signed up for a GameStop Pro membership. Seriously? What kind of shady bullshit policy is that? Begrudgingly, I signed up for the unnecessary membership and fully paid off the console that same day. Fast forward to the midnight launch. I arrived two hours early to be first in line, hoping to grab my console quickly and make it in time to pick up my wife from work. The release was set for 11 PM, and she gets off at 11:30. Once inside, I handed the employee my receipt, only to be told I hadn’t paid off the console. I calmly explained that I had, but instead of resolving it, they told me to step aside so I wouldn’t hold up the line despite being the first one there. I ended up waiting while more than 15 people went ahead of me before they finally gave me my console. Easily the worst customer experience I’ve had. The employees were clearly untrained and couldn’t care less. I even contacted GameStop Corporate about the situation, and they were just as unhelpful. Bottom line: avoid this GameStop location if you value your time and sanity. You’ll have a much better experience literally anywhere else. You’re welcome...

Fantastic experience: Good morning i recently bought a switch and three games IM 57 years of age Mr Dillan Rojas took the time to explain and go over the switch with me. Hes an awesome and patient young man I must say he was very professional and very very helpful.Thank you..

Negative experience: They did not take my headset even know I had Is a warranty on it

Fantastic experience: Such an awesome place I think the guys name was Dillan Rojas he was just a chip off the old block let me tell you. Very knowledgeable about every game I asked about I came in there about Funko pops and he found me a Shenron that was out of this world I had been looking for it for a while the only bad thing was i couldnt make a wish on all the dragon balls but all that said, what a swell little guy he was! He had a lot of knowledge about anime but I found he was only at like episode 200 of one piece so I really couldn't talk to him much about that but he knew a lot could not ask for a better assistant manager on staff he's has made me feel welcome at every GameStop he's been at and has even made me want to travel to mobile just to shop!!!!!

Fantastic experience: Christina was amazing at helping me find the game I needed! She even let me take a moment to step away and think about something else I couldn’t quite remember. She was super patient and understanding while I figured it out. Honestly, Christina is the best employee I’ve ever met, and I’ll definitely be coming back to this store—hopefully, she’ll be there to help me again. Thanks, Christina, you’re awesome!

Negative experience: I bought a game for $20 and went to trade it in two weeks later, and they offered me a whole 90 cents. Along with the MANY other issues I've had with this terrible company, I'm just done with them. Now I know how they stay afloat. Scamming their customer base.

Fantastic experience: Great friendly staff, and many good variety of games to choose from.

Negative experience: Overpriced used electronics. Good job trying to recycle e-waste.

Positive experience: Best one i have been to staff are friendly overall four stars

Positive experience: Good selection Basic prices Good customer service

Fantastic experience: Always great customer service with plenty of products to choose from. Thanks associates

Fantastic experience: Great staff here

Negative experience: If I could give zero stars I would. As a Veteran I hold a certain amount of integrity. Upon walking into this GameStop to purchase 2 Nintendo switch games and a memory card. The cashier BILL was very indifferent with me from the beginning. With little help I still bought the 2 games and card with my debit card. After the transaction was finalized, I simply ask BILL for change for a $20 bill. He says sure, I hand him the $20 he looks at it, puts it to the light. Then throws is on the table and says it’s fake (I just pulled cash out the ATM). Me being taken aback I stumble my words trying to explain to him that it’s real and that he should use the counterfeit pen on the register and he proceeds to pick up the telephone and calls the cops. The look of anguish and disgust I saw in this clown BILL face as he was calling the cops on me was unbelievable. I took my belongings and just left considering I didn’t want any confrontations. But after the fact I wish I had stayed and stood my ground. I will never be going to this GameStop again. I called the GameStop customer support and reported this incident but I hope all my brothers and people who stand for unity to never go to this establishment again especially if BILL is there.

Negative experience: Got scammed here.

Fantastic experience: The manager Carlie was super helpful and very professional. Great store to come buy your games and do midnight releases. Carlos is super cool too.

Fantastic experience: Love new management. Place is looking 10x better! Smells nice it’s very clean and organized. Old rude Employees are gone. The store was a total disaster and dirty just a couple months ago. Good job GameStop

Fantastic experience: Great selection, friendly staff

Positive experience: Too hot in there for me. I had to leave.

Negative experience: The employee was extremely rude when asked questions and would rather talk to friends instead of checking out customers. Was very displeased with the service, its been a bit since I been to GameStop and honestly I don't think I will be back. I stepped in to buy the new Pokémon scarlet on Friday November 18 simply asked if they had it and was barraged with sarcastic comments and rudeness that was unnecessary.

Positive experience: Still a nice selection....

Negative experience: They had my game, but said I couldn't bring it back because it was "new", even with the receipt? Then I'll just wait for a used copy, no big, you lost out on $40 my dude.

Positive experience: Good folks

Fantastic experience: Best GameStop around. Super informative employees and up front about ps5 bundles. While I don’t agree with corporate the employees here helped me with all of my questions

Fantastic experience: Nice little store employees are nice and will talk about games coming up and what they would recommend.

Fantastic experience: Evan just went above and beyond to help me find the Flying Nimbus Funko Pop I was desperately searching for. I'm so thankful for the assistance and knowledge

Fantastic experience: Friendly staff and helpful selecting a good game

Fantastic experience: Great place to spend some money on your kids !! All jokes aside they were very helpful and professional.

Fantastic experience: It was great we got the game, it came with stickers from the game and a repair thing

Fantastic experience: Danny and savannah were very helpful and knowledgeable

Fantastic experience: Danny and savannah were extremely helpful and knowledgeable

Fantastic experience: Great experience, took the grandson and came home with a switch.

Negative experience: Visited the store twice during a week-long work trip, and was greeted not once nor was I asked if assistance was needed either visit.

Negative experience: Waited in like today for the Black Friday restock only to see the staff allow once customer to walk out with almost all of the stock. Had multiple trips to grab PlayStation 5s. Completely unacceptable behavior when those same consoles will be listed online for twice the price tomorrow. Either ignorant staff of the companies polices or getting a cut back from the scalpers.

Positive experience: Good customer service

Positive experience: Employee answered all my questions

Fantastic experience: Well, had to hide before a gun went off and a child was shot in the foot. If an accident, why was a gun pulled from a purse when a domestic fight took place? I just happened to say hi to the 2 women and children. I'm retired and handicapped so could not run out of the store. I would have been trampled. Had to hide at the checkout register and now I am stoves up!

Positive experience: It was ok I took my kid there

Fantastic experience: Jordan samples really helped me find everything i needed and he was so nice too

Fantastic experience: Staff extremely helpful. Thanks for the game recommendations!

Fantastic experience: Employees are very helpful.

Fantastic experience: Always have what I'm looking for.

Positive experience: I didn't go in today but they're okay

Fantastic experience: The manager Savannah was extremely nice.

Negative experience: These people NEVER answer the phone... What is the point of having a store phone number if you NEVER answer it. I've been calling this store for 2 hours and still no response

Fantastic experience: I went to the store today and was needing some new headphones. The associates name was Ashleigh and she was very helpful and very sweet. She helped with anything l need. Its due to her service that any future gaming needs l will gladly return here. She is a great employee.

Fantastic experience: Had to quickly purchase some items for my wife's birthday and the employee was very helpful finding what I wanted.

Fantastic experience: Hid a banana in their store. Employee got upset. 10/10, would visit again and hide bananas.

Fantastic experience: Game Stop is my go to for all video gaming needs. They almost always have what I am looking for and you can get a warrantee on almost everything they sell. I prefer this location because the staff is extremely helpful and courteous.

Fantastic experience: Thanks, Ashley, for helping make my experience of exchanging a product effortless!

Positive experience: Favorite stop for cheap games.

Negative experience: Sorry staff games too high

Fantastic experience: One of my favorite stores

Negative experience: This place tips off young kids when they try to trade in games. They make a killing off of them. Never letting my kids trade anything again to them.

Fantastic experience: Excellent entertainment and sharing with friends

Fantastic experience: Good place to be for gamestop

Fantastic experience: Good games. Cool bois

Positive experience: Good games

Fantastic experience: Feels like I can there

Positive experience: Nice folks

Fantastic experience: Loved it!!

Fantastic experience: Great Experience

Fantastic experience: Nice selection of figures and I love talking to the workers overall a really awesome place!

Fantastic experience: Awesome customer service

Fantastic experience: Love this store

Positive experience: It's not the best, but also not the worst.

Negative experience: It is gamestop so by default it sucks. They take a game purchased a week ago and buy it back for $7.50.

Positive experience: Typical gamestop. Good game choice and prices are good.

Fantastic experience: I end up going in the store for one thing but I couldn't resist the deal I love game stop I can't stay outta here thanks game stop

Positive experience: Not the best experience not the first

Positive experience: Staff was very polite and helpful. Just don't spend too much money on games. Get those kids to spend less time with the electronics and more time with the family, friends and/or sports. They will appreciate it tomorrow.

Positive experience: Never been there....but it is right next door to where I did go. And that was Sports Clip for a haircut. Google and I are still going around and round about where I was.

Negative experience: Bought $500 in gift cards and the young female employee carried on a conversation with another employee the entire time. No thank you for your business, just a "here ya go" and straight back to her super important convo.

Fantastic experience: Always a good shopping experience. Helpful employees.

Fantastic experience: They've been most helpful every time I'm there.

Fantastic experience: Good

Fantastic experience: This is the best Gamestop around. Ashley is the manager there and she goes above and beyond to make sure her customers are satisfied. I bought two systems from her tonight. She also found a controller that I had spent months looking for unsuccessfully. It is being shipped to me. So I don't have a picture.

Fantastic experience: Very helpful

Negative experience: Employees weren't honest about the Power Up card. It wasn't activated in store as promised and once registered on line, still won't work. I'm just out my money.

Fantastic experience: Sons favorite place

Fantastic experience: My son insists on going their all the time. Great customer service. Every time I go they always are helpful.. I can go there and tell them what he's wanting for birthday or Christmas and give them his list they will tell me about the product if it's appropriate for him and if they don't have an item they will try to get it or find it for you. Now that's service especially for a mom who doesn't know much about games or systems.

Fantastic experience: Absolutely love the place. Game stop is a family trip. Great service everytime beware they will talk you into buying thing though lol

Positive experience: It's ok

Positive experience: I went to this gamestop with my boyfriend and the girl acted like she knew stuff when she clearly didn't, if your not sure don't say anything.. I don't know if the same employee's work there so I gave them three stars because of that. I never went back to this gamestop the one on moffett is way better and the one by the mall, also the one by the mall has more pop's!!

Negative experience: The smell from the nail salon next door was so strong it gave me a headache and I was only there for 2 minutes.

Fantastic experience: Friendly and helpful! Great deals!

Positive experience: Could be better, could be worse

Fantastic experience: Superior customer service. That's with the trip.

Fantastic experience: Always good to shop here!

Negative experience: Gave me 2 bad Xbox controllers without even showing me the new ones until i found them. 1 controller was so bad that wires were exposed.

Fantastic experience: Awesome store for your gaming needs. New and used games. You can trade in your old games for better ones. Has game players and their accessories for sell. Play station, Wii and Xbox plus games for your PC. Online shopping available too. Some new games available for play in store.

Fantastic experience: Yeah. It's pretty alright.

Negative experience: Used to be one of the best ones but it's now one of the worst

Negative experience: it did not get the right game.