GameStop

Negative experience: Didn't get much help from staff. Just my experience.

Fantastic experience: Despite what kirston johnson says Kate has been amazing Everytime I go up there to get items, the day of the pokemon codes Kirsten and her husband came in demanding 7 codes (one for each kid) while only having 3 of said kids with them and not once did Kate tell them their kids weren't people I explore that anyone that reads their Karen review to have common sense to form your own opinion of the store and it's employees

Positive experience: The store was clean , staff friendly , but disappointed in selection of used controllers and accessories, not the same GameStop as it used to be

Positive experience: Two games, both $60 a piece but my kids loved them. Pricey but fun.

Negative experience: We were there to get video game codes among other things, like a new wireless switch controller. We were denied the codes however, the associate working said we could only get one per person. That part is totally fine, however, she said we could only have two, that the children with us, who play more than we do, didn't count as people and could not get the item. Very unpleasant and rude associate. She told us and our children that they did not count as people. Absolutely ridiculous. If I could leave less stars, I would. The associate was named Kaitlyn, associate 723469. The other male associate in the store did nothing. Absolutely unbelievable. Last I checked being young was not a disqualifier for being a person. They play games and absolutely love them, this lady seriously hurt their feelings. We went to another gamestop, the one in Tillman's corner, and the gentleman there treated our kids like the peoplebthey are and allowed them to get the game code they really wanted.

Negative experience: I bought a Switch from here about year ago as a gift for someone. I personally don't play video games. Apparently these jokesters enrolled me into their GameStop pro subscription and I got a charge for renewal on my credit card. When I went inside to figure what was going on, the employee said she couldn't do anything about it and to call their customer support line. I called the customer support line and they said that I would need to talk to someone at the location about it. Also, on their phone menu, the automatic message said they cant help with refunds if you're disputing a pro membership charge, so i guess this happens alot. Anyways, I'm disputing this with my credit card company. I'll go to Walmart or something next time I get a gift.

Fantastic experience: This GameStop seems to be the nicest one in the Mobile area. Clean with friendly knowledgable staff and a good selection.

Positive experience: Nice help.

Positive experience: Great customer

Fantastic experience: Kids love it

Fantastic experience: They help with getting a new headphone then the other one didn't

Negative experience: Closes at 8 pm on Mondays. Came in at 6:50 pm and was refused service because they claimed to be closing soon.

Negative experience: I hate to leave a bad review, but there’s something shady going on here. Was at the store at open for the Blooming Water pokemon drop, where there is a limit per person to buy. Being there at open, they should have been there. The manager claimed “he didn’t know what happened to the shipment and they mysteriously disappeared”. Is what he literally said. Likely backdoored the entire shipment. This was 10am on Feb 7th.

Negative experience: I was here at open for blooming waters set and he said they mysteriously disappeared for some reason. So sketchy

Fantastic experience: The guys at games top are very helpful

Fantastic experience: they got games

Negative experience: I love gamestop but they say they take graded cards, but only psa graded. Not beckett...or any other grading company

Negative experience: The one on airport is in need of staff half the time it's closed for break or lunch

Negative experience: I live in grand bay and have come to visit this store on 3 separate occasions at varied times throughout the span of 2 months and everytime I come the open sign is on but the doors are locked with a sign that says be back in 5 minutes, and after waiting about 10 mins with no results I leave

Fantastic experience: It has been a while since I've been in a GameStop, Bill was super helpful and made it really easy for me to pick out a few new games for my PS4. The store was very organized and neat. If I ever need to go to a GameStop again, it'll be this one.

Fantastic experience: My kids love GameStop!

Negative experience: This store refuses trade ins as soon as they are 30 minutes before closing, per the employee working Saturday 04/26 at 8:36pm. This is not posted anywhere and is especially frustrating when their pro week ends at some point soon. I’ve never had issues at any other GameStop. If the store is incapable of doing trade ins, that take 10 minutes to complete, within 24 minutes then the store should be removed as an option for processing trade ins online. I myself will attempt to find this policy somewhere and will update this review later if I can find a posting for it.

Fantastic experience: grate

Fantastic experience: Great place to purchase games & gaming systems.

Fantastic experience: They just happened to have the game I was looking for.

Fantastic experience: It was busy but gret people

Fantastic experience: Very good customer service

Fantastic experience: great

Fantastic experience: Kid friendly, nice staff

Positive experience: Did not have adequate knowledge about trade in devices but were very nice.

Fantastic experience: Staff is always helpful, and this store normally has a good stock of current titles on hand.

Negative experience: My son bought a pre-owned ps5 for making all As all year. We had purchased it in Oklahoma and he took it to Alabama for the summer. It turned off the day after he got there (3 weeks later) and since he was in a very rural area, he had to wait until his elderly grandfather took him to see his dad in Mobile to exchange it. The manager at the Airport location took the ps5 and slammed it on the counter and some dust came out and he said it was infested, all the while asking him what did he do to it (get it wet, drop it, struck by lightning... he actually said "Was it struck by lightning" my son said "idk, i was asleep." He said "UMMMMM do you atleast know if it was raining???" . My son had Asperbergers and is slightly on the spectrum and had no idea how to handle the situation, nor should he, he is only a kid. He was extremely rude to my son and his father. I spoke to the man on the phone and he was extremely condescending to me. We got my son a few days later and I took it back...they opened it up.... not infested and exchanged it immediately. There was a few specs of dust inside of it. I believe it was because my son was black because I got totally different treatment... im white. But thank you to the other gentleman that inspected it and did exchange it.

Negative experience: Bill that works at the front counter is a rude inconsiderate individual he needs to b in the back where no one can see him I have a bad experience with him everytime he won’t help u at all he has his picks and chooses if it was up to me he’d be fired

Fantastic experience: Love it

Fantastic experience: Great service. Friendly staff

Fantastic experience: Store was well organized and clean. Employees seemed to be friendly and helpful.

Fantastic experience: Great friendly staff! I'll be back.

Fantastic experience: Had everything I needed

Positive experience: Cheap games in sale but the new ones are a little bit more expensive than other places

Negative experience: HORRIBLE. I went there to trade in an xbox one s for a series s and The old fat white man with the beard looked at my Xbox and denied it for no reason when it’s in perfect condition. Claimed he saw dust inside Then told me to leave. He didn’t even look at at it. He was so rude to me from the moment he saw me. Absolutely disgusting and unprofessional behavior, he scoffed at me and gave me dirty looks. What an old loser who’s 50+ working at GameStop. I’ll never be back considering this is my first and LAST time going to a game stop. I’ll just buy my console at target.

Fantastic experience: Esta bien

Negative experience: They now sale more pre owned games than new, and not a very big selection.

Fantastic experience: Great cashiers and employees

Fantastic experience: It was quick I walk in take care of when I need to take care of and walked out

Negative experience: Just called about a game drive for my Xbox series s and I just brought one and was trying to ask if the newer games can play on it and the dude pick up and hung up on me I didn't do everything wrong sorry if I did

Fantastic experience: Fast service took my mom to purchase gift cards for some coworkers and the employees were really helpful and made sure she got the right ones

Fantastic experience: Relaxant

Fantastic experience: Friendly service

Fantastic experience: Good customer service communication.

Positive experience: Very helpful and customer service is excellent

Fantastic experience: Ps5! Are always available! And at great prices!

Negative experience: Deception on ps5 availability. They neglected to tell you about the forced bundles for an exorbitant price (you can buy them from scalers for this price!) manager showed zero empathy to the customers in line who were upset by the lack of communication

Fantastic experience: Mr. Bill took over the store and he’s so wonderful. Not only is he helpful; he keeps the store immaculately clean! Definitely the only GameStop I recommend actually going to.

Fantastic experience: Good location. The employees are very nice and helpful. Will come back to this location and soon.

Fantastic experience: Rachel, one of the clerks made my shopping experience unforgettable. She's a very knowledgeable and friendly young lady.

Fantastic experience: Danny and savannah were very helpful and knowledgeable

Fantastic experience: Danny and savannah were extremely helpful and knowledgeable

Fantastic experience: Super helpful folks at this location.

Fantastic experience: Love this GameStop. Very friendly staff and they what they are talking about and are very helpful with any technical questions you may have

Fantastic experience: Friendly and knowledgeable staff - helped me quickly find what I needed.

Fantastic experience: Great value

Fantastic experience: My first time at the Airport Store. Alex, Sonny and Erika were extremely helpful. They had alot of patience for someone who did not know alot about certain game systems. I have gone there a few times and have heard them talk to other customers. Their customer service skills in this store and in the Saraland store is fantastic. I visit Saraland more than any and have never had any issues. Your team in these stores are fantastic. Thank you for a job well done. :-)

Fantastic experience: The best gamestop in town! They always are stocked and have more merch and accessories than any other place !

Negative experience: Man named sunny answers the phone then hung up I called back 3 more times and my calls were then ignored terrible

Fantastic experience: My daughter loves this place. They are always so friendly to her . Alot of knowledge on their products

Negative experience: Phone number just plays an annoying message and then hangs up on you after you press 1.

Negative experience: Absolutely worst customer service at this store. I can't count how many times I've called with a question just to have my call hung up on, it simply not answered.

Positive experience: Nice employees

Positive experience: Zero options for affordable Xbox controllers. $80 brand new or $20 for a used one with bad buttons

Fantastic experience: You just can't give cracker barrel less than four stars

Positive experience: Staff is cool.

Fantastic experience: Best Gamestop this side of the Mississippi

Fantastic experience: Nice friendly professional staff

Positive experience: Very friendly staff, especially for a retail job, and excellent focus on safety and hygiene procedures in their store.

Negative experience: Game stop was bad because my son wanted to sell his games for money and they denied him and he was heartbroken

Negative experience: My fiance called early in the morning to check if they have the Captain America shield and somebody answered his call. And after like half an hour we came here to the store and they are closed posting a sign that said, "Temporarily Closed To Clean and Disinfect. Thank you. -Mgmt". BUT nobody is cleaning. No one is inside the stores even if the lights are on. Terrible.

Fantastic experience: This Gamestop is the place to go if you like collectables. They have a large selection. Games too. Can't go wrong here for your collectables

Fantastic experience: Was able to get my son the game he wanted during the pandemic with their curbside pickup. Great service.

Positive experience: They are very nice and educated in most games.

Fantastic experience: This visit was good the young man was very quick and very helpful. All visits should be like this.

Positive experience: Great help

Fantastic experience: Great

Fantastic experience: I loved the merchandise and service

Fantastic experience: Largest selection of Funko Pops I have ever seen at a Gamestop.

Fantastic experience: Love the place, everything i need i can find

Positive experience: Had some games that I liked

Fantastic experience: Great service great staff my go 2 for games

Positive experience: Didn't go in grandson did

Fantastic experience: Great deals and a lot of goodies

Fantastic experience: Good prices great selection of games.

Fantastic experience: Good staff

Positive experience: Wide selection

Fantastic experience: It was freaking amazing⁉️

Fantastic experience: A lot of good games and stuff

Fantastic experience: Love this location, very friendly staff

Positive experience: Is a small place but has everything a gamer needs to satisfy his/her needs

Fantastic experience: My favorite gamestop out of the whole mobile

Fantastic experience: Service with a smile

Positive experience: Helpful and friendly staff

Fantastic experience: Good customer care