GameStop

Negative experience: I traded a bunch of games for a little over one dollar. What a rip off.

Fantastic experience: Bringing in my trading cards for grading was a great experience. I would like to commend Alex and Kiel for their exceptional handling and instructions while in-store. They made it a great experience relaying/receiving my cards and getting my grades back from PSA. Quite delighted!

Fantastic experience: Ba da da da da lovin it

Fantastic experience: Customer Service is exceptional ! I recently went into this branch of Gamestop to trade in an old console. Will, the associate who helped me, was efficient, patient, kept me updated and went the extra mile! Ive got to give him props for being the only employee working there at the time and dealing with Gamestop’s system issues. Really appreciate him taking the time, they dont teach that quality of service anymore.

Fantastic experience: Just wanted to give a review and say how pleased I was with the customer service. I purchased a warranty that would cover my controller over 2 years ago and wasn’t aware of the policy change. GameStop has to do better as a company in terms of grandfathering someone who purchased a warranty and honor that warranty instead of changing the policy and saying there’s nothing we can do. Thank you to the employee that helped me and explained the situation. Simply giving 5 stars for that employee. GameStop do better.

Negative experience: The worst customer service, had the manager secretly charge me for a warranty on 3 games when I declined them, and he stated that it would be covered and free. Very shady and scummy Gamestiop location, probably the worst one I've been to.

Fantastic experience: Amazing staff here always great and ready to help. I want to thank Kiel for always helping me I go in. Went in today to pick up my PSA graded cards and he took care of me and handled my PSA cards with care. Very kind and I'm glad he works there, always willing to help Thank you

Fantastic experience: It's been a long time since ive been to a Gamestop where a GA made us feel genuinely welcome. My partner and I appreciated Kiel's help. Even whilst we were looking around the store, we overheard him going above and beyond in assisting all guests. I think we found our primary store.

Negative experience: WORST PRODUCT DROPS First, they didn't honor the sign/policy they had outside, limiting to 1 big item instead of 2 per person of each item, although me and some other people waited hours for them to open and, for what absolutely nothing, wasted my day wasted my time. Second, they make you have a pro membership, so really they are just trying to take every dollar they can from you and again for absolutely nothing, 1 item not 2 items like their sign said and like Gamestops policy mentions. WHY EVEN HAVE THE SIGN??? Third, as I've mentioned, an absolutely horrid product drop. They want to give everyone a chance to get an item, even when they show up just 30 mins before opening, and they just end up screwing the people who have been waiting for hours hoping to get more than 1 item like their sign mentions and policy mentions, because preorders are no longer a thing with gamestop. MANAGEMENT SUCKS. THEY DECIDED TO CHANGE THE LIMIT AT OPENING. PEOPLE CAN READ THE SIGN AND SEE THE QUANTITY PER ITEM WHY SCREW EVERYONE OVER PEOPLE KNOW WHAT THEY GET AND WHAT THEY MISS OUT ON ITS SIMPLE, SO WHY CHANGE IT??? IF I COULD I WOULD GIVE 0 STARS

Fantastic experience: This is a great store the workers and managers are striving hard to make it a great place.

Fantastic experience: Tiene muy buenos precios de llantas

Negative experience: Gamestop sold me a roach infested xbox series s and refused to exchange it with warranty and we payed over 400 bucks for a new one I would never recommend this place to anyone

Fantastic experience: Convenient location

Negative experience: It’s 11:12am October 5th and she sees me standing here trying to open the door, but the door is still locked. You open at 11am. Young lady have you ever heard of job security in these growing hard times? It’s enough your company has made poor business choices and then they have you.

Negative experience: Bought a refurbished Xbox one controller for my pc. After around a week, I noticed the controller would randomly input button's I messaged Facebook Gamestop support, and the agent told me nothing could be done since I've had it for over a week. I was disappointed since the refurbished controller was only like 5 dollars cheaper than a new one. I had a gift card i was trying to get rid of, so i just got something of the same value.

Negative experience: I usually go and it’s always amazing I went today with my little brother the employee super disrespectful ‍♂️

Fantastic experience: Always friendly and helpful.

Fantastic experience: Love it

Positive experience: This is a ok gamestop. I mean they have everything that any other gamestops would have at same prices. The female staff everytime I go in never ask if you need help ginding anything they are always just talking with each other behind the counter, a ltittle more customer service would be good.

Fantastic experience: Black Friday deals

Positive experience: Games are overpriced

Fantastic experience: Excellent service...

Fantastic experience: Been coming here for some time now... Enough said lol

Fantastic experience: Even though this GameStop is in the hood they are super friendly and have mostly anything you need from the video game to anime Collective

Negative experience: This store seems not to care about their customer. I went back to get a console, but it did not work out. The bottom line here is that the employees on this store are NOT customer friendly!

Fantastic experience: I called the store looking for merchandise The guy that answered the phone Jalyn was very helpful and so nice I felt so welcomed and taken care of past experience from other game stops when I call and they just say “we don’t have what You’re looking for” and they just end the call he was so nice even looked it up if any other store had any would recommend this store A++ on customer service

Fantastic experience: Got everything I needed.

Negative experience: If I was able to give this Game Stop less than 1 star I would. I called another store asking for Street fighter 30 anniversary for the Nintendo switch. They told me that the Game Stop At University Avenue had it available. I called this Game Stop and was answered rudely. She didn’t even bother looking it up, her automatic answer was that game didn’t even exist for the Nintendo switch. I hung up the phone and called another Game Stop and was told that only this Game Stop has the game available. I called back and and they same lady answered with so much attitude and kept saying the game didn’t even exist. I decided to go to the store anyways and when I entered I found the game. Looking at other reviews, this Game Stop has terrible employees.

Fantastic experience: I pass by an see al good stuff to buy .

Negative experience: My husband and I walked in looking for two things. A controller and a new game for my switch. We began to look around and were greeted but not offered help. We couldn’t find what we were looking for so my husband went to ask the ladies if they sold it and told us that we would have to look for it online somewhere. No biggie. But we shouldn’t have to be looking around so long without being approached to be offered help. The ladies were too busy talking about another coworker that was not on at the time. I would suggest worrying about your customer a little more and a little less about the new employee who may or may not be getting a promotion and what you may or may not like about this new coworker. Maybe your numbers will go up that way. Needless to say we left and went to the mission valley location to which we received the kindest of service.

Negative experience: The girl with the glasses and the greasy hair was a real bi**h. I just wanna pick up my game young lady you don’t have to be rude to me just because I take showers.

Fantastic experience: Nice to have a store at walking distance as well great customer service

Fantastic experience: Excellent!

Fantastic experience: Super cool staff will be back soon

Fantastic experience: Very helpful

Fantastic experience: Variety of games to choose

Fantastic experience: All ways help me when I ask for a game they are nice people and talk to me about games I should check out for next time awesome staff and they remind me when I have discounts with my membership

Fantastic experience: My favorite GameStop. go here about once or twice a week always grabbing random stuff from house shoes to sweaters and statues. The staff always helps out. I have been to almost every GameStop south of the 8 freeway this might be the ultimate staff right here no

Fantastic experience: Game cards

Negative experience: Do not i repeat do not but their used PS4 controllers from any gamestop! On online!!! I received 2 defective controllers and they couldn’t do nothing about it ! Also im a pro member and this is us how they treat us?? Very disappointed and I warned you guys don’t buy

Positive experience: They have on display stuff they don't have in store. Also they were closed for lunch when I pulled up and its not on Google that they close. So just be aware if you plan to go to this gamestop they may be closed.

Fantastic experience: Me gustó mucho ,comprarle su juego a mi sobrino, la cajera fue muy amable con nosotros me convenció,si vo ya regresar otra vez a comprar

Fantastic experience: Great deals with membership

Positive experience: I like GameStop but did not have all the games I wanted to offer. Good customer service and very clean.

Positive experience: Great place to get all your gaming needs. We are even filming here weird no people but us and the security camera keep picking up people who are not there when we open the door

Negative experience: I give it a star, since they do not let you return the equipment even new. and justifying themselves by the covid 19 that they do not receive them. I think they should let return the items and more when we buy the warranty. I think these types of stores. we should not buy .They lied that I could exchange my item for another and when I went to return or exchange them they told me no. le doy una estrella, ya que no te dejan devolver los equipos aun nuevos. y justificándose por el covid 19 que no los reciben . creo que deberían dejar devolver los artículos y más cuando compramos la garantía. creo que a este tipos de tiendas . no deberíamos comprar , mintieron en que podía cambiar mi articulo por otro y cuando fui a devolverlos o a cambiarlos me dijeron que no.

Fantastic experience: Great customer service and good selection on games but missing the ps 5

Negative experience: Very dishonest. I was blatantly lied to in order to make a sale. I was buying a video game, and as always they offered me to sign up for the rewards program. They told me I'd get $5 allowance each month. And that I could save it up, and use it all at once whenever I wanted. Making it seem like I could wait 3 months and have $15 saved up for my next purchase, 4 months and have $20, etc. This is a lie. After I've waited about 5 months I was thinking I'd have a good amount saved up for a game, turns out I have non. All it really is, is a $5 off coupon I get per month, and each coupon expires at the end of the month. If she would have explained this I would not have bought a pro membership. They're liars that will say anything to make a sale.

Positive experience: Good, Customer Service.

Fantastic experience: Great customer service and helpful with every customer.

Negative experience: The wrost gamestop I have ever been to they are always out of products and have the wrost selection

Fantastic experience: Great customer service here. Always helpful to get your next gaming fix in your hands

Fantastic experience: Sara was absolutely fantastic!! I had a defective device and I didn't have my receipt, but she went above and beyond to help me with my defective exchange and she found my receipt and even another store that had the item I was exchanging. Also, the gentleman that helped me originally was helpful as well. It seems this is a good staff. I recommend this location to anyone.

Positive experience: Its okay

Fantastic experience: Lots of great selections.

Fantastic experience: Love it

Negative experience: No games in stock and staff was very snotty over the phone

Negative experience: I'm a member due to the kids...have been for 3-4 years,mind you,I purchelased MORTAL KOMBAT (latest edition),like 70 dollars and was explained upon that purchase I'd get 6 Character (skins),only to go home,load the disc to find out we needed to contact the play store ,speak to a spokesperson, that walked us step by step through the procedure. A month later the results are what they were from the day this game was purchased!!! No Refund either,what a RIP OFF...proceed with CAUTION when BUYING ANYTHING FROM THE GAME STOP located on University Avenue next to WING STOP,signed disgruntled FORMER CUSTOMER!!!

Positive experience: Knowledgeable staff, great merchandise, fair prices.

Fantastic experience: The staff here is great. Very helpful. And will help you get the consul of your dreams

Negative experience: Called and asked about condition on a item said it had no scratches ended up coming home and scratches all over.

Negative experience: The guy working there (Brent) was very rude and hesistant to do a return never coming back to this location.

Fantastic experience: Good deals

Negative experience: I tried returning a console I had bought just 3 days prior and couldn't. Their policy isn't stated at all on the receipt.

Positive experience: Overpriced. Basic gamestop.

Positive experience: To expensive

Fantastic experience: Got hooked up...thanks GameStop

Fantastic experience: It was like entering Disney Land, I am into Funko Pop figures and they have a great variety. Nice and friendly staff.

Fantastic experience: Always have what I want!!

Fantastic experience: Call

Positive experience: Great store. Great people, prices.. well....

Fantastic experience: Small store friendly and helpful staff

Negative experience: I wish I wouldn't be hassled about pre ordering another game because a pre order bonus that includes an extra character, I've noticed this mostly happens with a certain employee, and around night time where I see him most of the times I go, which is why I'll try to go earlier on the day and have a better employee help

Fantastic experience: The staff is amazing!

Fantastic experience: Staff is extemely helpful

Fantastic experience: Has all the games i love

Positive experience: Friendly and very helpful.

Positive experience: Good people

Fantastic experience: Quick easy and efficient. There was a small line and both phones were ringing but the customer service was great. The phones were answered promptly and politely, the line was tended to in an orderly fashion and the employees were happy and helpful . Parking is always available as it’s in a large strip mall style situation. They have a small selection of gifts and accessories as well . Everything you could ask for from a GameStop.

Fantastic experience: Good place to go, very helpful and attend to your needs.

Fantastic experience: This place is the best

Fantastic experience: Very good

Positive experience: Place took too long to find my game in the back and I understand the man working there was trying to give my nephew suggestions on games to get, but it became annoying after a few minutes when he started insulting game choices.

Positive experience: Helpful employees Winter sale buy 2games get 1 free

Fantastic experience: Employees here are great!

Fantastic experience: I come here all the time and get excellent service.

Fantastic experience: Always friendly

Negative experience: I still can't believe they will under pay you for even the most popular games.

Fantastic experience: Always fine good sales at this Game stop

Fantastic experience: They got all the best games and all the best consoles best place ever!!!

Fantastic experience: I dropped my sunglasses in there and a customer turned them in, instead of stealing them!! Would drop my sunglasses again.

Positive experience: Just a game stop lol staff were very friendly

Fantastic experience: Friendly staff, good selection.

Fantastic experience: Love the great discounys and the nice workers at the lemon grove location

Fantastic experience: Super friendly

Fantastic experience: This helps me where I need to be

Fantastic experience: Soy clientazo cada que voy a USA

Fantastic experience: Great service on afternoon of 12/28/17. Female employee I believe name started with D. Hardware/Accessory problem I thought was going to be difficult to get resolved. Quick and easy.

Positive experience: Great service. Place is busy but employees never forget you. Good place to shop. The girls thier are smart and very helpful with gaming.

Fantastic experience: It has a home invirmant