GameStop

Positive experience: Always a fun experience browsing the shelves! The staff is super knowledgeable and friendly, ready to help with any gaming queries. I love that they often have great deals on both new and pre-owned titles.

Negative experience: DO NOT BUY OR PRE-ORDER POKÉMON CARDS FROM THIS STORE!!!! I pre-ordered 2 prismatic ETB's from this store and went to pick them up yesterday, all excited to finally get them. Got them home and decided to rip one and save the other. Both sealed and looked completely fine. Open it up and start ripping packs. Get to 4th one and its completely open all along the top. Since it's gamestop, a reputable company, I assume it's got to be a fluke. Keep going and when I get to 8th pack, is also open. Somethings now wrong and I pulled nothing more than a $2 card. Somewhere along the way, someone is tampering with their boxes. Called to let them know and their manager, Brian, didn't care and refused to do anything at all. Now i have a second box I paid alot for, I don't even know what to do with. $280 down the drain cause I trusted this company. BUY YOUR PACKS AND BOXES ELSEWHERE. OVERPRICED AND NOW HAVE TO WORRY ABOUT BEING TAMPERED WITH!! Will never buy from them again after paying for their membership for the past 10 years!

Fantastic experience: Best customer service from Store manager Brian and Abraham ( who I think is Assistant Manager or Full time key holder) they will do right by you every time , are super friendly and share your enthusiasm for the games , a very fun atmosphere and are extremely knowledgeable, as a former game stop employee I know they are doing the company proud.

Fantastic experience: Loved

Fantastic experience: Abraham and Tim are fantastic. I came in with an obnoxiously large amount of games and consoles to trade in and they were fantastic to deal with. A very well run GameStop

Fantastic experience: I wish everyone was as nice as this staff. The store and selection is awesome too. Thank you Brian and I forgot the other dude’s name super nice helpful knowledgeable folks

Positive experience: Jeremy is always great and courteous, I remember him from Rosecrans store. That Gamestop shut down much like other ones. Despite that, you would think the other employees that work there wouldn't rush you out or act like you're a burden for wanting to do a trade-in. Hope this one lasts.

Fantastic experience: Knowledgeable team, helped me upgrade from PS4 to ps5 :)

Fantastic experience: Five stars to Shon for amazing customer service and great energy helping me with a console trade in and finding new games.

Fantastic experience: Usually any game that’s not available in my area this GameStop seems to have it. Always call ahead first and they give me a 1hr window before I got pick up plus they seem pet friendly with biscuits ready.

Fantastic experience: Great customer service

Negative experience: I called ahead to the Mission Valley GameStop to ask if I could purchase Pokémon Legends: Z-A without a preorder. I was told over the phone that it wouldn’t be an issue. I’m in San Diego for work and made a special trip to the store — I’m also disabled, so these trips are not easy for me. When I arrived, I was told I couldn’t buy the game without a preorder and was asked to come back the next day. I explained my situation, but the staff was dismissive and just kept repeating the same line with no effort to help or find a solution. It was frustrating, disappointing, and honestly felt like they didn’t care at all about the inconvenience they caused.

Fantastic experience: Staff is always really helpful and knowledgeable.

Positive experience: If you’re here for retro games complete in box, go somewhere else. 8/10 games that they have are in GameStop generic cases and missing the box art. For the few games that do have art, half of them are thrown in GameStop cases, and missing manuals. They did have quite a large selection of games though. When checking out, you will not be prioritized over people selling trading cards. Had to wait for 3 minutes while one employee was evaluating cards, and the other two employees behind the counter were staring at a computer screen. Quite disappointed for a retro store.

Fantastic experience: Picked up a new console yesterday - just coming here to say that Malcolm was so great at going over all the warranties and protective equipment!

Fantastic experience: I stopped by to trade in an old console and Jeremy was very helpful, patient, friendly. He guided me through the process and everything went quickly and smoothly. I’m very satisfied with my experience. Thank you Jeremy!

Fantastic experience: A mis hijos les encanta!☺️

Fantastic experience: Great store, great manager. Every time I call, they answer the phone and if they don’t have it, they look at what store has it without me asking. I went to the sports Sereyna store today and the guy wouldn’t answer the phone so I drove there when I arrived. He was just on his phone and I called while I was in the store and he never answered the phone. He had it on silent. This is why this is such a great store

Negative experience: Came here to buy a switch 2, one of the cashiers was extremely rude and clearly had an attitude for no reason, she was very annoyed at every little thing she was doing and made it seem like it was my fault. Their systems went down after I purchased my item and I asked for a bag because I was not give one, then was told “I can’t sell you a bag our systems are down”…so why didn’t you ask me before hand if I wanted a bag? Then I was met with a disgusting tone when I told her I didn’t know I had to buy one? And if I’m buying a systems that’s almost 600 dollars the least I could get is a bag, especially for the time I waited while you sat around with an attitude.

Negative experience: Going to GameStop is like stepping into a bizarre social experiment where the goal is to see how fast they can ruin your day while trying to sell you something you never asked for. Want to trade something in? Great -- just be ready to unpack your entire inventory in 0.00002 seconds or less or risk being scolded like a misbehaving toddler in front of a line full of strangers. God forbid you take a breath while handing them the games they'll turn around and sell for 500% markup. But don't worry -- they'll make up for that awkward interaction by wasting your time aggressively pushing pre-orders for games you didn't even know existed. Spoiler: they won't actually notify you when it arrives. They say they'll call. They won't. It's like making a reservation at a ghost restaurant. And the upselling? Relentless. Want to buy a $10 used game? Prepare for the full GameStop gauntlet: preorder pitch, loyalty card, "pro" membership, strategy guide, extended warranty -- all while you're just trying to leave with a little slice of nostalgia and your dignity intact. Somehow, they make money off trade-ins while treating the people who bring them inventory like a burden. It's a weird flex from a company that's one Fortnite skin away from total irrelevance. It's wild how they'll waste five minutes trying to push a pre-order you clearly don't want, but treat your trade-in like a personal inconvenience. For a company that makes a living off used games and loyalty, they show very little of either.

Positive experience: Friendly service, this store has more in stock than other stores.

Fantastic experience: Great Customer Service everything was on point

Fantastic experience: My kiddos love coming here and Brian is always the W a.k.a. WIN THE BEST From letting us know what deals awesome customer service and tinkering of our new to us pre-owned console handheld. He is amazing Brian makes this place a 5⭐️ ⭐️⭐️⭐️⭐️.

Fantastic experience: Excellent service, all questions answered and helped look for what I needed very very helpful

Fantastic experience: Brian is a great guy

Negative experience: Long story short they didn't go the extra mile they didn't even do the bare minimum it just sucks there they have very poor customer service I literally wish I wouldn't have even entered this store

Negative experience: Mala atención

Negative experience: Horrible customer service.

Fantastic experience: Great customer service, very knowledgeable.

Negative experience: This store tried stealing my money. Corporate refunded me, Horrible.

Fantastic experience: Jeremy is an awesome manager, the selection of games were great! They’re so friendly! I’m coming back this weekend and I’m extremely excited!

Negative experience: I frequently shop at this location and always go for the retro stuff. I went in today and I am beyond appalled as to how I was treated by Alwin. I called in about a system and I was told that it was available I called 2 hours prior. I tried to return an online order and the GameStop policy allows for 30 day window for a defective item. Alwin told me he can’t do that and it would be like “ giving free money away” for me wanting to return a well defected product I received. I called 3 other gamestops and confirmed that I would be able to get a refund on a card. Alwin did not want to do his job and he wanted to be petty and not sell me the system. After I got my refund from driving to another location , I went in 10 mins before closing and there were still people shopping around, I waited my turn and when 7 PM approached another person came in and they said I would be the last customer. After the cashier acknowledged me I asked for the product I liked, then Alwin decided to intervene and tell me the store is closed, I was not told that I wouldn’t be able to be get the product, I wasn’t told this before I waited 5 minutes in line for my turn. The way this GameStop is run is very unprofessional.

Fantastic experience: Great Games Great customer service Cool Staff I get all my games from there

Negative experience: Really slow to even purchase a single item; employees are just chatting and not doing anything about the line. Slowest gamestop I have been to.

Negative experience: The staff told me one price on the phone I came by transit trolley then he said three different prices going lower each time then finally says some straight up bs"oh you can wasn't suppose to delete your profile off the console before you turned it in." Where They Do That At... Bait n switch no bueno

Fantastic experience: The only GameStop retro location in San Diego.

Negative experience: Mediocre service. Understaffed. Retro section is a joke. Go to Amazon for new games. Go to Luna games for retro.

Negative experience: Andrew with a piercing started flirting with customers instead of focusing on others

Negative experience: I liked the people it was nice had penalty of games and merchandise but I got battlefield 3 asked if it was backwards compatible with the Xbox Seris X they said yes put I tired to install it and my xbox said it is not backwards compatible. I like everything else but they lied.

Fantastic experience: Excellent customer service by Diego and Jaylen here. Trust these guys to give you honest answers.

Fantastic experience: Took grandson in to get a game He was impressed with the excitement service and the way he was treated.

Negative experience: I went in here just to buy a $1.07 gamestop tote bag and literally took 10 minutes trying to buy it due to their dirty nasty unreadable card machine they have that couldnt read my debit card. Then one of their employees grabbed my debit card and started "cleaning" my card's chip with a pencil eraser then he added some liquid like really hard which then damaged my card later. They need to replace their pay system machines asap

Negative experience: They really dont care how a pkg is handled. Was not even offered a bag for the delivery. I know this was not cheap.

Positive experience: Can get pretty crowded, employees try very hard to make you sign up for the rewards program. Often times being really loud so everyone hears you rejected "free money". Was an unpleasant Experience, but I got what I came for. I understand They have a strict quota to fill but that was enough to take away two stars.

Negative experience: Won’t answer their phone at all.

Fantastic experience: Encontramos cosas que no hay en otras localidades, es la segunda vez qué pasó a esta localidad y me encanta aunque esté más lejos.

Fantastic experience: Such a fun place! Ani is amazing, so knowledgable and fun to work with!

Positive experience: Guy working just before closing was great and very helpful. Prices seem a little high but maybe that's because it's San Diego. You can definitely find things cheaper online but you're not going to beat being able to walkin and buy what you're wanting when you want it.

Negative experience: I couldn't really explore the store it is so small and narrow filled with boxes & merchsndise display so much I couldn't get passed the entrance door. This is not customer friendly at all. There wasn't a crazy amount of people in there but duento the lack of space it was packed that in the front door people didn't know what to do with themselves. Clusterphobic!

Fantastic experience: Everytime I visit here the employees are SUPER helpful, leaving this review for Jesse for how friendly and personable he is! Amazing employee, great store, best GameStop I've visited in San Diego yet.

Positive experience: Fairly standard store like you would find in most malls, but I was a bit surprised and underwhelmed by the very limited variety in PS5 new games... There seemed to be many more used games, so I guess that might be more profitable for the store. There was a lot of merch and HW but I wasn't looking for either.

Fantastic experience: Store worker here was great when I went in to buy my son a couple of games for his birthday recently, including an older game that was only $10. I have no doubt we will be back soon! -Adelheid "Heidi", March 9, 2023

Fantastic experience: Got what i needed and sum extra

Fantastic experience: Ay muchas ofertas siempre

Fantastic experience: Gamestop has always been a great store to shop at whether you're looking for video games, t-shirts, controllers or figures. Clearance items are up in the front and if you are looking for a specific item the staff can look it up for you amd see if it's available at location or nearby stores. The staff is great

Fantastic experience: Friendly staff and great customer service

Fantastic experience: My son loves this store, they always have the games he wants and lots of good sales. Give good value for trade in.

Positive experience: has pretty much what you would expect at a Game Stop. the staff were friendly and helpful. worth a look.

Fantastic experience: Henry was great, went above and beyond what was needed. Overall staff was awesome.

Fantastic experience: Gam stop is the same no matter where you go. I had no issues here the staff here was very helpful and friendly.

Negative experience: Never have any promotional pokemon codes. Never have any products except super-commons you could find anywhere. Not worth visiting.

Fantastic experience: The staff are very helpful I always have a good time going to the store looking for some new video games

Negative experience: They have different prices online than in store and will not honor the lower price.

Negative experience: I hardly go to Mission Valley because I usually shop at Plaza Bonita, and now I have further reasons to not bother with this area. I prefer a GameStop store that doesn't: 1) Make unnecessary scenes or attempt to make a scene out of me and my loved one. 2) Have Full DISPLAYs but LIMITED Products to purchase. 3) Have Sales Reps that scream and lie to their customers. 4) Have Sales Reps that imply speculations rather than proof and ridicule over quality customer service. Let me explain: This Mission Valley GameStop has the weirdest reps I hve ever encountered, she was using a very loud voice which was so unnecessary for such a mini-sized store. My husband and I asked to purchase the Chrome Black wireless Xbox controller on the wall but it wasn't in stock. My very polite husband (he's the type that's so polite he says sorry for being polite!) asked if GameStop was still running a promotion for Xbox Controllers that Plaza Bonita had during his last controller purchase a few months ago. She continued to speak at the highest volume she can muster just to say she had never heard of such a promotion (her coworker even agreed with her without any research) and then she stated that promotion was something illegal! It sounded very much like she was saying: "You-people-are-running-a-scam-at-one-GameStop-and-it's-not-happening-here"-type-vibe and she was saying that the Plaza Bonita GameStop was running a scam too! The Vendatta! We clarified that the discount was on GameStop printed cards that were slid into the XBOX controller boxes AFTER purchase to give the buyer a discount on XBOX online store with a code that could be entered into XBOX to get discounts on game purchases and add-ons. She again replied in the negative, making faces and talking very loudly. My husband still calm and friendly says to her, "maybe Plaza Bonita just sells more than this stor-" before my husband could even finish this karen was like: "WE SELL THE MOST IN SAN DIEGO!!" another customer looked at her like she was crazy. It was like her goal was to make us uncomfortable and a negative center of attention. She failed. I was positive that she was not the store manager, I proceeded to cut the conversation short by asking her: "Since the highest selling store in San Diego doesn't have what is on the shelf in stock, can you tell me which store does?" Pause. Silence. PLAZA BONITA had 5. We left immediately, and at the Plaza Bonita GameStop, the two men behind the counter CONFIRMED the promo had ended about 30 or so days after my husband first received it, because it was that same rep that had been there before and remembered how excited my husband had been about it. Furthermore the promo was at limited locations and Mission Valley was one of those locations that DID NOT give this promo to their customers!! He found all of this on the same system the women in mission valley had to use. The In-Store Intranet basically. So instead of refuting us, all she had to do was a GameStop POS Goggle like search rather than all those theatrics. For Shame. Like Who Raised Her. Plaza Bonita knew exactly how many CHROME BLACK controllers in stock they had AND if it is NOT IN STOCK they TAKE THE BOX OFF THE SHELF!! NOW THAT SOUNDS LIKE THE TOP-SELLING STORE's behavior to me! PLAZA BONITA OVER Mission (Karen) Valley for me and my super polite lovable husband. BTW she has dark hair, stands about 5'5, slender and has a very wide smile and very wide bluish green eyes I believe, watch out for her. OR JUST GO TO PLAZA BONITA!

Fantastic experience: This review is for a phone-call only experience. I just called to get an idea on how DLCs work for Fallout 4 since I just started playing it again. Mee answer omg what a great customer experience! She knew exactly what I was confused about, gave her own gamer opinions with explanations on why, how to go about each option, and asked what I wanted to pursue! What an awesome customer service rep. I will be restarting my Game Stop membership. TYSM Mee!

Fantastic experience: THE BEST CUSTOMER SERVICE. PRODUCTS AVAILABLE MUCH ❤ LOVE

Positive experience: Friendly and knowledgeable staff. Great attitude and very helpful. If they don't have what you are looking for they will help you find it.

Fantastic experience: This is such a great store, It's well stocked and the employees were very friendly and helpful, especially Ali! Ali helped me and my partner with our purchase, she was so sweet and professional, made us feel welcome and valued all while wearing a smile. Good customer service is hard to come by these days and I can honestly say after our experience here it's definitely still out there. Thank you Ali and Thanks Gamestop we will have a blast with these games for sure!

Negative experience: Estoy buscando arreglar un Nintendo switch alguien sabe si en estas tiendas los arreglan ? El software no funciona.

Fantastic experience: Fueron muy atentos con mi hijo y si respetaron la venta de videojuegos conforme la edad.

Positive experience: Lots of video games and accessories

Negative experience: Called to check if a game was in stock and they told me it was. Made my way there and when I got there they told me it isn’t available. Wasted trip and wouldn’t offer me a discount. Also made me pay for shipping. Won’t be coming back.

Negative experience: I don't typically shop at this type of store and I came to get a holiday gift for someone. The cashier was absolutely rude and short with me when I was paying. I'm not sure what his problem was but he has medium hair length and blonde highlights. Being a first time customer, I will never come back. That crew member needs to be fired or coached.

Fantastic experience: Jeremy did an awesome job and had a positive attitude and grwat vibe. Helped me get a new PS4 controller

Positive experience: Store is very narrow and it is hard to look at anything in the store if people are walking in and out of it. It is very clean and the staff was nice.

Fantastic experience: They matched the online price for me for my Pokémon game, very good customer service!

Fantastic experience: u cant go wrong this store always has what you need. All the pokemon items..I just wish they had more pokemon cards but no one does so i cant be mad at all..they are great and r they always help you on everithing ilove them.

Fantastic experience: Friendly and knowledgeable staff.

Fantastic experience: It's a GameStop. Friendly staff.

Positive experience: Helpful staff.

Positive experience: Costumer service was great but they need to have more games for the ps5 but overall it is great.

Positive experience: Lovely staff, and had great conversations and hella helpful

Fantastic experience: Great spot for physical game copies. No ps5 available though

Fantastic experience: Customer service is always on point

Positive experience:

Fantastic experience: The service at this place is outstanding

Fantastic experience: The people that work in that store extremely courteous and very patient and I just want to thank them

Fantastic experience: Friendly service lots of options. Exactly what I would expect from a gamestop

Fantastic experience: Really friendly staff and knowledgeable when asked questions

Fantastic experience: Awesome employees & store.

Positive experience: Found the hidden gamestop

Fantastic experience: Kudos to Brian, the team leader here who clearly loves his job and helping customers. He was knowledgeable, polite, professional and very helpful. Keep up the good work!

Fantastic experience: Great staff. Always able to help or make suggestions

Fantastic experience: Closed still

Fantastic experience: The Staff here are always willing & helpful to every customer. The store itself is kinda of a smaller size GameSpot.

Fantastic experience: Brian was super friendly and helpful. He helped me and my friend pick out a switch and multiple games. 10/10 service.

Negative experience: Asked the employee a question and he gave me an attitude as if I was annoying him. Went to the counter with a game I was gonna buy but walked out without buying because the guy was so rude. Never again.

Negative experience: They don’t ever pick up the phone and I called 5 separate times

Fantastic experience: Smaller gamestop but the employee's were very helpful!

Fantastic experience: I have to give it up to my man Sean who works at the mission valley location. I originally came in to exchange a game which they didn’t have in stock. Instead of just saying we don’t have it in stock he did some digging and found a digital version that I was able to purchase. Then he helped me with some warranty issues I had been having for a while. He was super helpful, super polite and even called me because I forgot something in the store. This is the definition Exceptional service. This will be my GameStop In Westfield mission valley from now on! I suggest you come see Shaun and make it your Gaming home! Thank you Shaun!!!