GameStop

Negative experience: Can't even answer the phone. Even for a simple question.

Positive experience: Workers are always nice even when it's super busy

Negative experience: UPDATE: Went back to do a quick trade in and...no change. Same guy who accused me of flipping him off was still acting rude (even a complete demeanor change the moment he saw me), and from my girlfriend purposely was taking a long time during the trade in process. Making sure I don't come back to this one again, hopefully the review boosting they are doing is worth it lol. ORIGINAL REVIEW: Gonna be skipping this one from now on... Honestly, guy with the long wavy hair is hella rude, and the new guy they got in the black hair is just plain unfunny. Like why act all offended acting like I flipped you off? Joking or not, really unprofessional in general. Store also feels extremely crammed as well. As someone who used to shop there a lot (and even bought the warranties, yes ik that helps metrics), I won't be going there at all anymore.

Fantastic experience: Awesome staff always great service and always polite! I now buy all my items here at this store!

Negative experience: EMPLOYEES ARE LAZY AND REFUSE TO PROVIDE PROPER CUSTOMER SERVICE EVEN THOUGH THE PLACE IS A GHOST TOWN, NEVER STEPPING FOOT AGAIN INTO THIS ABSOLUTE DISGRACE OF A GAMESTOP!!!

Negative experience: I would recommend this place they are vary professional keep up the great work

Negative experience: I was in GameStop earlier today. I wanted to buy cases of sports cards. Anyways I went in walked straight to cashier area. There was an employee on the phone with a disgruntled customer because he was being apologetic on the phone. When he finished his call, he jumped right on the computer in front of him. He had the phone on his ear I think pretending to still be on it. I’ve been waiting there for a good 5 minutes. I hadn’t even gotten the time of day from this man. So I decided to ask him if there was someone else there to help. He then stated that he has his man in the back on lunch. I thought to myself well are you going to help me? But no he just stood there doing whatever he was doing not even being smart enough to tell me “sorry I’ll be right with you or something” You know acknowledge me. So I just walked out. I’ll take my money somewhere else.

Fantastic experience: Never had any bad experiences at this local gamestop. Staff is always amazing, especially Patrick. You can tell this is a man who enjoys his job. Patrick typically opens for the pokemon drops and given the lines and people that show up for these events, he's always remained professional and happy. I've witnessed this individual go above and beyond to ensure the safety of the customers during the mega evolutions drop, and that drop was a hectic one, but no one got hurt. Thanks to this man's thinking about the lining up process, I wasn't trampled for fancy cardboard.

Negative experience: Terrible customer service. Be prepared to wait forever. Skeleton staff, and the staff present not helpful at all. The manager is just as useless.

Negative experience: This has got to be the most cockiest employee ever. Silly Guy Pissed me off the way he talked to me. He needs to learn to show more respect!! I'm a Marine corps veteran the way he talked to me was enough for me to take him outside and handle him

Negative experience: Rude staff (Benjamin)

Negative experience: Ben is bad vibes. Selectively polite to some folks and flat-out rude to most. Don't know what his problem is but he is very bold and border-line bullies customers to try to sell them stuff or acts like any question you ask him is the stupidest question ever. I try to disarm people like him with kindness, but it's like talking to a wall with a superiority complex. I've come here several times and dread any time he's there, which is almost every time. Luckily, most of what I had to do yesterday was a trade-in with another employee named Jose, who was actually very helpful and nice, but I wanted to make a purchase with my trade-in credit after I got out of line to decide what I wanted and Ben did the transaction. He asked if I wanted to buy a warranty for a controller and I said no and he said with a cocky tone, "okay, see ya in a couple months when you want to trade it in for stick drift." Mocking my decision to my face as if the product I'm buying is going to break right away--ew bro, get out of here with that. This is what quota-based service results in. I just clicked my tongue and gave him a disapproving smile. Got out of there soon as possible after and never going back there again. During my trade-in I wanted to trade in some switch joy-cons I wasn't using for a while but they weren't charged and Jose was trying to see a solution and asked Ben for assistance who said, clearly bothered, "Did you bring your switch? If there's no way to test them, we have to enter them as defective." If that's GameStop's policy they lost another customer if they give someone the leeway to act like a jerk to customers. Sucks that there's no way to report employees like this to the company. Locations get avoided for employees like Ben. I sure am avoiding this place at all costs now, which might be what Ben wants, but I don't think that's how GameStop would feel...

Negative experience: They push their membership so hard, I said no thanks, then they continued to push the membership. No means no! Stop trying to entice me on something that I don't care about! Y'all don't listen!

Negative experience: They won’t pick up the phone, don’t bother calling

Negative experience: An employee tried to scam me into getting a membership by saying “ if you add your phone number you hat 5 percent off “ and did not tell me it was a subscription, Michael. I noticed that he had added a fee and then he tried to accuse me, saying I knew it was a subscription.. Such a shame since all the employees there are very nice but this is unacceptable behavior many of the people behind me in line actually left the store because they were afraid of being scammed. I’m pretty sure the reason why you did. This is to earn a commission.

Fantastic experience: Benjamin employee number 527401, he was such a great enthusiastic helping us out. Great service, going the extra mile. Giving us a reason to refer and come and come again. Thank you Many bad experiences at game stops in Pasadena. But not here friendly

Negative experience: I would not recommend shopping at this game shop. The employee was rude. And I am rewards member.

Negative experience: These guys working here are obviously holding stock in the back claiming that there are no more cards in stock. The day of release for the Pokemon illustration card promos I arrived when they opened, the employee claimed that he had not checked to see if they got the promo cards... on the day of release your promoted product is not available?? I told the employee that I would just call later on to see if its there so I don't waste my time driving back for nothing, so I call a few hours later then this store claimed that there are no Pokemon cards in stock or found in the back. I just cannot even trust this store for anything anymore at this point and this being my only local Gamestop it makes me not want to spend my money there period.

Fantastic experience: Team there is awesome! Have never had a poor experience!

Fantastic experience: I had made a call to this GameStop to get some questions answered over their process of shipping out cards to get graded. The employee who answered the phone, Hector, was so incredibly helpful and very knowleged in the process. He made everything easy to understand and it was very informative and helpful. His help was above and beyond what I expected. Thank you Hector 10/10

Fantastic experience: This store seems to be the only Gamestop that answers the phone when I call. They are always kind and polite.

Negative experience: The employee with the goofy shaggy haircut here should be fired immediately. He is by far the rudest employee I’ve ever dealt with and he didn’t seem knowledgeable about anything I had Questioned him about. By far the worst salesman/employee GameStop could’ve hired. He had Bad attitude and just seemed like he was unhappy in life. I walked in on 12/30/24 around 5:45pm for the record. I hope he gets an attitude check from a superior manager asap. That was the last time I plan to visit that location.

Fantastic experience: Very friendly staff

Fantastic experience: Bought a ps5 yesterday and Patrick was extremely helpful, funny and kind! Helped us out during a rush he had and was still attentive and helpful with questions we had! Patrick was really awesome, great personality and customer service!

Fantastic experience: Great selection and Wonderful Staff

Fantastic experience: visited today and had alot of questions spoke to "moody" he helped me out with every question I had very Knowledgeable and professional ,gamestops should have good customer service like him everywhere give him a raise would highly recommend speaking with him if you need anything will definitely be back to buy more stuff thanks again moody

Fantastic experience: Todo tipo de juegos para los niños y adolescentes gorras y muchos accesorios todo para videojuegos perfecto

Negative experience: I've tried calling many times now, and no one will answer the phone. They can't be that busy to where they can't answer the phone after trying to call for the 10th time in a row. Just need to ask a simple question, but God forbid they answer the phone.

Positive experience: Got what I needed at a far better price than the competition. Even though it was ordered and paid for online, still took a while inside. No one was in a rush.

Fantastic experience: Good place good people,decent prices

Fantastic experience: Awesome customer service. Izzy is great at what she does there helping customers!

Fantastic experience: The employees here are amazing. They spent over an hour fixing my Activision on my new PS5. Patrick, Brian, and especially Izzy who spent the entire time getting it to work. Best customer service I’ve ever seen. They all need to be more appreciated my upper management ; genuinely

Negative experience: dont even try to call them they wont answer ive been calling for 3 days and no answer and also trade in prices they rip you off literally only a couple bucks on something $60+

Positive experience: Could not do the happy return for some reason. Their scanner wouldn't pick up the code but I took it somewhere else and it worked just fine.

Fantastic experience: Didn’t have my card l wanted so he got online and print me out one

Fantastic experience: Came in to pick up a ps5. Patrick and the staff were very helpful. They gave me options and explained everything in detail. Good crew. Purchased a ps5, membership, and warranty. I feel good about my purchase. Good value. Satisfied customer.

Positive experience: Always have nice and friend employees.

Positive experience: It helps good

Fantastic experience: Helpful crew and tidy store. They always are super great with my kiddos too!!

Fantastic experience: This place is getting a ton better now that they have new management. Staff genuinely cares about the guests. The store is looking good. I haven't seen this store look this good for over a year. Glad to have the new manager around that runs the other riverside store too!!!

Negative experience: Went to go pick up Jedi survivor deluxe edition, come to find out they couldn't find the 7 copies. I had pre-ordered it and haven't gotten an update. They wanted me to cancel my order so I have to go look at other GameStops to see if they have an extra copy.

Fantastic experience: This is where I buy Pokemon cards

Fantastic experience: I love going to Game Stop. There always seems to be some type of in store sale going on.

Positive experience: Shout out to Ben! He helped us out today, our Nintendo Switch had an issue and he resolved the issue. He was kind and fast.

Fantastic experience: Love game changing

Negative experience: 12/22/22 @ 12:51 we had a cashier named Benjamin be extremely rude and unnecessarily aggressive towards my partner as she PAID for her purchase. The customer experience here was shocking and terrible.

Negative experience: Only one worker....

Fantastic experience: This has been the gamestop I have gone to for several years. I hope they treat their employees well because every one I have ever met has always given me the best service I could ask for. Well trusted gamestop and employees.

Positive experience: They sold me Mario so I guess their good

Positive experience: It's OK. I mean if you really need a game or something of that type it's OK. I get they bundle the ps5 together so people don't buy all of them or even one because of the resell value but now I have to pay more for a bundle I don't want especially when I comes with madden

Negative experience: Bad service at night

Fantastic experience: Best customer service..

Positive experience: Been to this location several times. Store is usually busy, but checkout is fast and friendly. It's a small location so with the merchandise tables and end caps in the middle it makes the store feel crowded.

Fantastic experience:

Fantastic experience: I went to trade in some games to get something I wanted. First the cashier juliet Ann went above and beyond for me today saved me money and upgraded my account with the rest of the trade in credit. And told me cool stuff she amazing

Fantastic experience:

Positive experience: Had to sell some games a little while back when I was living in SoCal, definitely have some of the better customer service of GameStop's I've been to, but the place was a bit hectic and they only had two employees at the time. Still a more enjoyable experience than some of the GameStop's in NorCal.

Fantastic experience: Super helpful

Fantastic experience: Had great experience with Jeffery

Negative experience: Poor customer service store does not answer their phone. When asked if they could see if they had any of the item that i needed in stock they attempted to argue with me. Stating "i know what's in the back back i cant just manufacture it back there" at that point i just left dont feel the need to argue with a person who doesn't want to do their job.

Fantastic experience: Nice lady help me return a controller

Fantastic experience: My boyfriend and I love coming in here. I love sorting through the clearance rack in the back of the store for cute shirts or sweatshirts. They always have stuffed animals for either Super Mario or Minecraft.

Fantastic experience: Wow,this is a very small store but they have so many games and it was very well-kept they have everything you need for all of your gaming needs, they also have televisions in there, there was only one employee in there and she was very helpful and very nice and very courteous,Shop local,Buy local,Spend local. I will definitely be back again

Negative experience: Called them but would not pick up the phone. So we drove there. It was not busy at all. Purchase an Xbox power supply, not in stock. Employee said it will be delivered in 2 to 5 days but it may take longer. Expensive items ship faster then inexpensive ones. Literally walked out the door, my son changed his mind walked back in and they would not give me a refund. Employee said I have to call customer service which is closed. Called the store back while sitting in my car to ask a question,they would not answer the phone and no one was in the store.

Fantastic experience: Great experience and expedited service

Positive experience: Nothing special.

Fantastic experience: Best service provided at this location. Friendly helpful staff and Nicole (manager) is great.

Fantastic experience: Best customer service experience

Fantastic experience: Chris is Awesome He was very helpful Great Customer Service

Fantastic experience: Staff was very helpful

Positive experience: Love the customer service. Hopefully it continues

Fantastic experience: Very friendly and helpful staff

Fantastic experience: Clean, friendly and overall a great place to browse. Their action figure collection is getting better everytime i go.

Positive experience: I like it their but hate when their out of stock on something

Negative experience: They didn't answer their phone for about an hour. When I got there, no customers soni guess they're just lazy not busy.

Positive experience: No hay variedad de juegos

Fantastic experience: Love the new vr

Fantastic experience: It was good for my son

Fantastic experience: Staff are awesome

Fantastic experience: Favorite gamestop in Riverside!!!

Fantastic experience: Nice place clean , the only bad thing did not have the game available which was displayed but, I was told game stop corporate told the stores to display titles even if unavailable at the particular store . Will try to buy online thought

Fantastic experience: The staff there is very helpful and maintain everything safe during these times.

Fantastic experience: Great GameStop and my local one. Clean store and friendly workers. Always in and out.

Fantastic experience: Bust place

Fantastic experience: Cool

Positive experience: Nothing was available in store, it was mail in only. The staff was friendly but i was upset that nothing was available in store

Fantastic experience: Pretty sweet deals on used games.

Fantastic experience: Best GameStop in Riverside.

Negative experience: Wack

Positive experience: Amazing games but your better off selling them then returning them to the store

Positive experience: Awesome place for gamers and good prices...

Fantastic experience: Gotta love GameStop for just the magnitude and variety of games. Can't get it anywhere else.

Fantastic experience: Good service

Positive experience: Anything games.

Fantastic experience: I've always had great customer service with GameStop. The employees always go above and beyond the norm helping me find games for my children. It's also nice to get good recommendations for games I might like based on what I'm personally purchasing for myself. Store is organized and has many games to choose from.

Fantastic experience: Always helpful

Fantastic experience: My son loves this place

Fantastic experience: Staff always seem knowledgeable and friendly. Selection is fine. I haven't really perused their used games much, so I can't speak to that, but I've always been able to get what I need here.

Negative experience: Don't come here if you want to buy games. They're more focused on repairing phones than helping other customers waiting in line.

Negative experience: Everytime I buy something at this store, it appears to be defective. Last two times I have made purchases I have felt ripped off. I'm never going here or another Game Stop again.