GameStop

Negative experience: Pathetic service that too in the morning

Negative experience: Wouldn’t sell Pokemon to my kid. She had her binder and deck box and they said because she can’t use her dad’s phone number they won’t sell it to her. Managers orders to deter scalpers. MANAGER she isn’t a scalper she wanted to open it right there. Employees are awesome but manager your rules are affecting regular kids who aren’t old enough for an account but are old enough for the game. She waited that line to get turned away so I gave her my box but still really messed up. I went to another GameStop and they let her buy it without a phone number.

Negative experience: Pre-ordered something for $60, they sold my order not even 2 days later.

Negative experience: Rudest games top I've been to, showed up 20 minutes before close and store worker Mathew, didn't let me inside because he said wer closed unless you already knew what u wanted to buy and to me thats Hella rude like dude if you dont like your job then just quit and stay home

Positive experience: Good costumer services happy people

Fantastic experience: I just walked out of this GameStop a gentleman named Nick helped me. This gentleman went above and beyond to help me out. You guys need to promote this guy give him some kind of bonus something you guys are lucky to have him as an employee

Fantastic experience: Very clean store

Negative experience: Super disappointed in this store! Paid over $60 for a game that doesn't work and now I'm stuck with it since they won't give me a refund or exchange.

Positive experience: Say what you want about GameStop however, this was the location where I got my copy of Mario wonder and it’s one of the best memories I have at the Ontario Mills hopefully I could come back here and get the switch 2 Mario kart world bundle this summer

Fantastic experience: I'll buy your retro video games at a better price message me on Instagram @GAMERS_PROVISIONS

Positive experience: My son wanted to buy a new PlayStation game, so we went to this GameStop since the Victoria Gardens location is now closed. It was a bit crowded, which was expected on a weekend, but the store was clean and well organized. The staff was friendly, and the whole experience went smoothly. Overall, a good visit!

Fantastic experience: didn’t catch her name, but the worker with the red and black hair had amazing customer service and was super nice! 10/10

Negative experience: At the prismatic evolution release. Short lil manager lady didn't care people cutted in line. She's beeng doing this a long time she said, you'd think she'd know how to handle the release day of a product like this.

Fantastic experience: Went in to submit my cards with GameStop and the experience was overwhelmingly positive. Ray's customer service was 10/10! Not only was he considerate, and respectful throughout the whole process, but he also didn't rush me with anything, so I was very comfortable and at ease with organizing my cards. I came in very nervous not knowing the full process, and left very happy afterwards with the explanation. Thank you!

Negative experience: We are very disappointed with this store. Today, Saturday afternoon, my son bought a PS4 game and the person who helped him put it aside at the checkout and we stood in line for more than 20 minutes. When it was our turn to pay, they told us that they sold the game to someone else. On top of that, the person they “sold” it to was still there and they could tell him that my son put it aside first and it was the last game they had, but they preferred to give it to him. They have no professionalism and if I couldn’t give any stars, it would be much better

Negative experience: They sold the only copy of a game I asked for and was told to wait in line for it to someone else. I waited maybe 10 - 20 minutes and wasted my time for nothing. Disappointed.

Fantastic experience: Buen lugar para encontrar videojuegos y coleccionables.

Negative experience: we just bought a controller and I noticed it was Not compatible with my son's Nintendo. As I walked out we realized that it was not the right one so we went to return it but they said they couldn't return or trade it. they didn't even Offer any credit. It's incredible poor customer service. Not recommended store.

Negative experience: Went to this location a few days ago. The clerk was playing music from a personal speaker that was extremely inappropriate for a work place setting, especially when the store had young kids inside. If he wants to listen to the kind of music that is definitely rated for mature audiences only, it should not happen in a retail store or in front of small children. The store needs to set better standards for it's customers.

Fantastic experience: I came to this GameStop to purchase my Spiderman 2 PS5 bundle and was pleased with the service I got. The line was long, but it was worth the wait!

Negative experience: Don’t bother coming here if you want to price match a price from Amazon. They don’t price match unless is from there own website which is ridiculous. All game stop price match from Amazon as long you have a pro account and it’s sold by and ship by Amazon.

Positive experience: They need to label the merchandise more carefully such as which item is on Sale and Sale Price of the item. Not sure if employee doing their job properly. Needs improvement...

Fantastic experience: Great customer service

Fantastic experience: When my son started frequenting GameStop, I was initially skeptical. However, I soon realized that GameStop was more than just a video game store. It was a place of learning, community, and exploration. GameStop's knowledgeable staff turned shopping trips into learning experiences, fostering my son's passion for gaming. Beyond that, the store became a social hub. He joined tournaments, made friends, and discussed game design. GameStop's diverse merchandise range also allowed him to explore various facets of gaming culture. In essence, GameStop exceeded my expectations. It's not merely a game store; it's a community, a place of learning, and a gateway to endless gaming possibilities for my son.

Negative experience: A buddy of mine just bought a Xbox one s for me from this location. Didn't take long to realize that the employees here don't test their used/refurbished consoles before sale as they gave my buddy an unusable Xbox. At first I played simple single player games which didn't show the flaws but as soon as I played large scale single and multiplayer games (battlefield 2042 and starfield for example) the console would basically have a seizure on my screen. Imagine if this was sold to someone with epilepsy or really bad motion sickness and all the employees could say after landing someone in the hospital is "sorry for our lackluster attention to detail." If you buy anything from this location make sure to inspect whatever it is you're buying as much as possible before taking it home.

Negative experience: Bought a $350 gaming device and was told they can't give me a bag because they dont serve food there? Every other store in the mall will give you a bag if you make even a $5 purchase, let alone a $380 after taxes purchase. He told me to go to Adidas next door and get a bag. Adidas told me they never do that. I can see why Gamestop is going under. I would recommend using any gift cards or credit you have with them now. I don't see them surviving much longer.

Negative experience: Worker was disrespectful. We were looking and planning to purchase some of the Pokémon decor for my son but he told us we couldn’t stand “in his line”. If the display is “in your line” than don’t put the shelf display there or redirect your line. We left and will purchase from another location.

Fantastic experience: My kids think everything’s free here

Positive experience: Very limited selection

Fantastic experience: Very nice guy that help on the game I was look for and gave a Pokemon card,!!!

Negative experience: I am not one to even write reviews, but after today's experience with this particular location I felt that this review was beneficial. I came in today looking for an Xbox One power brick due to the wear and tear on my old one. I had approached a guy by the name of Austin who assisted me very quickly and efficiently. As he was ringing up, he noticed an incorrect signage on the product itself (labeled 24.99 but scanned under 49.99). He then asked his manager to override the price on the POS system due to the incorrect signage being presented to me. The manager then said in an unprofessional tone, "it came from the back, we are not honoring the price" and then quickly walked to the back. I've worked 6 years in retail management. I understand that honoring prices can be a bit difficult especially when you're engaging with an irate customer who clearly saw an incorrect signage. Rule of thumb in any standard retail would be to honor the price to avoid losing business, especially in this day and age where business are struggling to do their best to keep their lights on. Now keep in mind, I did not say one word to argue with anyone nor did I want to waste my breath just to get $25 off. In this particular scenario money is just an object to me, I could care less about it, but it was the business policy that was presented very poorly and unprofessionally to me. I will not tell you how to run a business, but I will advise you to train the managers to understand a simple rule in retail management and it's that presentation is key. I will not be returning to this location, I genuinely have no reason to return. Bye *PICTURES OF MY RECEIPT ARE POSTED ON YELP FOR REFERENCE*

Negative experience: The assistant manager Chris is EXTREMELY RUDE! I spend thousands of dollars with GameStop every year! And I came here to Ontario mills today to purchase sweaters and I had 6 ready to purchase before I moved on to the games and I decided to try one sweater on over my clothes just to make sure it was right size and this ASM Chris yelled across the store and told me to NOT TRY ON HIS SWEATERS OR HE WOULD HAVE TO DAMAGE THEM! The whole store was looking and I told him I have never had this issue before and he shrugged his shoulders and said that’s his rules. I told him I wanted corporate and he smirked and wrote it on a piece of paper and mumbled something. I will NEVER come back to Ontario mills location again until he is gone. Horrible attitude and nothing I have seen at gamestops before.

Positive experience: Unfortunately didn't have game I was looking for.

Positive experience: The store and the products have changed a lot over the years I walked in there and they were selling TVs which caught me off guard. I kind of miss the dollar bin section where I could find these old cheap games, The employees I think deserve a much better pay for what they do.

Fantastic experience: we got a promo card slay yasss

Fantastic experience: Everything you need for gaming!!

Fantastic experience: Want games or collectibles that you need like Dragon Ball, Pokémon, or Sonic the Hedgehog, you came to the right place. Here, you can buy games for your favorite systems like Nintendo Switch, Xbox, Playstation, and more. Care for a collecting bonanza? There are some Pokémon TCG cards to get for your collection. But there's not just games or collectibles, but there is also anime, apparel, plush, POP! Vinyls and more. I recommend going here if you want to collect something or want to be a gamer. Power to the Players!

Negative experience: Went in with my son . Picked up a game and got on line the cashier wanted to sell me a down load game when we needed a regular game. And we had the game in our hands .I read it and didn't say down load .she just didn't want to look for the game asked her to check another store she said they would carry just the down load what a lier .

Negative experience: Gamestore in the mall. Has newer game titles and many used titles for different platforms except PC. Honestly this place is now just to buy toys and tee shirts. No ps5 in stock, can be extremely crowed on the weekends, the "experts" Honestly dont know much more than you can learn online in 5 mins. New titles, peripherals and game systems as well as used for sale. Since its the mall gamestop its convenient if your already in the mall other than that its always good for a quick stop and walk out. Located across from the food court which is convenient.

Negative experience: Could be better.

Fantastic experience: Always great service

Fantastic experience: Games!

Fantastic experience: Great.

Fantastic experience: Great service

Negative experience: Felt like they wasn't on job

Fantastic experience: They are handling covid protocols very well, only allowing a certain number in the store.

Fantastic experience: I took my kids to GameStop and they love it so much. My daughter purchased a Roblox gift card and my son bought a Ds game called Mario cart 7.

Fantastic experience: They have all the promotions in stock and always go beyond to help you save.

Positive experience: All your gaming needs. But no ps5.dont ask

Fantastic experience: Great service

Positive experience: Expensive games

Positive experience: Good customer service

Fantastic experience: Bought a xbox 1s used good deal.

Fantastic experience: Awesome place to get your game

Positive experience: Not very much inventory

Negative experience: We did not wait 30 minutes just to exchange a switch lite to get the big switch and lose a charger because they were out of stock. It's unfair if you guys are short and we ALREADY HAD TO WAIT SO LONG FOR YOU GUYS TO FIX IT. Our card was getting mailed to us. Yall could have just let it go. We wanted so long for you to just refund what you changed us for the charger you had to ruin our box packaging for. Thanks alot. You really could have let $30 be wanted. Your management only cares for money. I feel sorry for the sales Cashier.

Fantastic experience: Súper novedoso

Positive experience: Not many people go in seems clean the workers are friendly

Negative experience: Out of business

Positive experience: Allways professional and helpful

Fantastic experience: Good store

Fantastic experience: My daughter loves to browse in game stop some day she'll have money to actually buy soon soon something.

Fantastic experience: Great pickup service i was out in about 1 minute Great staff, good customer service.

Positive experience: They have the games

Positive experience: games games games

Fantastic experience: Maximus was very polite and helpful over the phone definitely appreciated his time

Positive experience: Muy bien

Fantastic experience: Got good deal when ya keep up with them

Negative experience: So i was the first person in line to pre order the PS5 at store #4322. This place handled the pre-orders so bad, i didn't get one while people that yelled got their way. Im extremely disappointed in gamestop. I did things the right way yet I get screwed over. I've bought every system I've ever owned from here,but now my business ends with this company.

Positive experience: Quick and easy service

Fantastic experience: The staff at this location is super helpful and friendly

Fantastic experience: Bien

Positive experience: It sells games

Positive experience: They had what we wanted in stock. The lane moved slowly, but the cashier was knowledgeable and helpful.

Fantastic experience: Great deals this time around! We love going to check out the clearance stuff, and the staff are always helpful.

Fantastic experience: Nice e place to shop. Very helpful employees!!

Fantastic experience: Always got the games I need used for the low ...

Fantastic experience: Good store if your a teenager with acne. If your not into gaming go somewhere else. This place isn't for you.

Fantastic experience: Always great customer service

Fantastic experience: In my area it's hard to find switch game but this place has a couple switch games. For reasonable price so if you want a switch game. I would say going here

Positive experience: Good services

Fantastic experience: Great deals on games

Positive experience: It's like all other Game stops

Fantastic experience: Nice shirts on clearance

Fantastic experience: They're really helpful and know their stuff.

Negative experience: This place is way over priced

Fantastic experience: Tienen la mayoría de los juegos a. Uenos precios.

Fantastic experience: Great place for gaming supplies

Fantastic experience: Always like to see what is new

Fantastic experience: 602890 Fatima excellent customer service

Positive experience: The absolute worst location I have been too. I give them three stars because the store associates are trying the best with what they have. The location is just attrocious. It's always a mess and never have what you want in stock. Long lines etc etc but that's purely because it's in the food court area and children run rampant in this store knocking everything down. Avoid this location if possible.

Negative experience: I was trying to sell my Xbox one and they offered me $45 just because it was dirty

Positive experience: Great customer service. Great selections. It is pricey. But that's to be expected from every Gamestop out there.

Fantastic experience: Plenty of help

Positive experience: Great place to get games. I would have given it give stars if they stocked vintage games.

Negative experience: I stopped by to get Madden 25 and I went to ask a worker about the game and he didn’t even acknowledge me so another guy had to help me and then they didn’t even have the pre-owned game even though it was on the shelf.

Fantastic experience: I like the stuff there

Positive experience: Ha. Cant play video games

Positive experience: Like any other gamespot

Fantastic experience: Love the store