GameStop

Fantastic experience: I just want to point out how nice and pacient the emplyees are. I have high adhd when I'm speaking with someone, and I interupted one of your employees about a question I had about Sonic cards . And she ended up laughing together with me. I'm just really sorry for interrupting her today. She probably won't read this or remember and only customers will see this, but this store has always gave me great service and communication. Pretty darn good gamestop! Thank you for the good times V Gardens!

Negative experience: A product purchased online, a return request has been submitted, the platform selects a store return, and they refuse to return it, tell me to contact customer service, open my package and finally refuse me, which condition am I not eligible for?This is unbelievable.

Negative experience: You should change your hours because we came all the way from San Bernardino and it happens to be closed at 8:30pm when on google it says you close at 9pm.

Negative experience: Horrible service I went 4/01/24 like 5pm and I wanted to return a ps4 the girl there didnt accept it saying over 7 days and it was 6 days I called customer service and they said I should be able to return it so k went to another game stop down the street and she was very good in helping me I was in and out in 10 minutes with my refund

Fantastic experience: Marc I believe his name is. The guy with a great attitude and customer service. Great person. Bought a controller about a month ago and he was a dope person. Keep him around Thanks Marc! - Sebastian

Negative experience: Sarcastic and rude female employee. Giving unnecessary opinion and making uncalled statements over an item I wanted to purchase. Very uncomfortable and odd situation.

Negative experience: Wouldn't take my E-gift card when I had card number and pin

Fantastic experience: Very helpful and friendly staff.

Fantastic experience: Wish they had more games to look at. But they didn't have much. Great to see they can check on their computer if they have it in other locations

Fantastic experience: They had a lot of great deals and friendly staff.

Positive experience: Nothing Animal Crossing related

Fantastic experience: Just went in today and got everything I needed pretty quickly and the people there were very helpful! A+ customer service, sorry I didn't catch your names but thank you!

Negative experience: I stopped by the Gamestop at Victoria Gardens tonight shortly before closing. As soon as I walked in an employee said the store was closing in one minute. I told the diminutive, long blonde haired, male employee with several tattoos and decorative rings on his fingers that I would only be a minute and he replied there was no time to browse. I replied by saying "no wonder the store is empty." A minute later he said the store was closed and I left before finding out if the game I was looking for was available, didn't want to buy from there after this experience. I'll never go back to the Gamestop at Victoria Gardens or any other. Not suprised they are on the brink of bankruptcy considering the quality of customer service at this location. Goodbye Gamestop.

Fantastic experience: Riley was excellent so friendly and helpful ... Saved our Nintendo switch. This is the only GameStop we will visit..

Fantastic experience: Great staff. Very helpful

Negative experience: Bad customer service by the read head white guy I don't know his name, he's got a beard. Be aware of him!! Very sarcastic. Not helpful at all

Negative experience: Recently I went to trade in a game for cash I saw online they were offering 36.00$ for trade regular price they gave me 26 10 less these employees scamming people we can't Haggle but they can? So yeah one star

Positive experience: Great service. Items are always a bit pricey but cosidering sometimes they are the only ones carring them is agreat store.

Fantastic experience: It's my only favorite place to go for gaming , and the most exciting games on the market, I love going to gamestop

Fantastic experience: Express format. Average.

Fantastic experience: Always have game selection unlike other game stops

Fantastic experience: casey was really patient and cool

Fantastic experience: Cool people

Positive experience: Nice location

Negative experience: On the date of 9/1/2021 My daughter wanted to return a headset that she bought for the playstation. Alex, which is the manager asked us for the receipt but my daughter didn't have it, so we asked Alex if she can locate the item in our account and she said yes. When she located the item in our account, she told us that because we didn't have the receipt she couldn't refund our money just store credit so I asked her for the return policy so she decided to look for it in her website. Because she couldn't find it, she told me that we can't return the item because it's passed the 30 days. Even though it was passed the 30 days, I asked her for the return policy, she couldn't find it so she decided to call customer service for help. When she asked customer service to help her locate the return policy, customer service couldn't even locate the policy themselves. so she decided to google the policy, when she google it, she found the policy in Wikipedia and I told her, if it's not coming from your website, I won't accept the policy. Then she started making excuses that the system was down and she couldn't return it which it was lies. When I told her that i was going to call corporate and decided to contact customer service in front of her, that's when she decided to return the item. Instead of standing behind her customer service and trying to prove me wrong, she should of just return the item. She also tried to red flag my number and my account for no reason at all just because she got mad that she couldn't find the return policy and she knew she had to refund me the money instead of store credit. It's not my fault that she doesn't have the return policy in front of her, she handle the situation wrong and lied to me telling me that the systems were down when her employee clearly was returning and making transactions with his system. She has poor customer service and tried to red flag my account. FYI I spoke to her in a nice respectful manner. I admit that it was my responsibility to have my receipt but it doesn't mean she has to lie and argue with me. Hopefully corporate can help correct this issue so It won't happen again.

Negative experience: Not enough of anything there low items need restocked

Negative experience: Very small location, not much onsite.

Fantastic experience: Great service and prices

Fantastic experience: Clean, tidy, a bit small though, so don't expect much by way of pre owned games.

Fantastic experience: Wonderful experience the Gentlemen working today went above and beyond to help us.

Fantastic experience: Great customer service...

Negative experience: They didn't answer their phones. When I got there, their registers didn't work. I waited around for a while and then left.

Positive experience: Great staff to handle my son's gaming needs.

Negative experience: This place doesn't respect announced working time.

Fantastic experience: Great customer service! Friendly staff.

Fantastic experience: Great customer service

Fantastic experience: Quick and easy

Positive experience: Great customer service, good specials plenty of inventory.

Fantastic experience: Excellent service

Fantastic experience: Love that it's local. The employees are all very nice n helpful.

Positive experience: Where they call men men even if the dress like a Whamans

Fantastic experience: Hramoso mall

Fantastic experience: I have been going here for a few years now. Some of the employees even recognize me. I always get excellent service here, even if they don't have exactly what I am looking for. They will tell me which location to go to.

Positive experience: It was good

Fantastic experience: Had what i wanted

Fantastic experience: Great customer service. Really friendly staff and it's game stop so they don't need to be. Enjoyed this store

Fantastic experience: I always go there and its great

Fantastic experience: Awesome fun and finds here! Knowledgeable staff.

Negative experience: When you have no future

Positive experience: Located in Victoria Gardens. They have new and old games in good condition. Haven't had any problems with things I purchased.

Fantastic experience: Great place to get games and game accessories

Fantastic experience: Great experience, store clerk was really attentive to my needs. Also made good suggestions based on products I asked about and products I showed interest in.

Negative experience: So I went online to check the trade in for some phones I had. I found that it seemed simple enough and I got my quote for $27-42 depending on the condition. I didn’t see really any other specific details. I went into the store located on Foothill blvd. I had 4 phones all were unlocked and ready to be plugged into there checker to make sure they are not stolen. I am then told by the store manager that she has to call Loss Prevention because she thinks there is a policy on trading in phones. I asked her where this policy is and she did not seem to have it or even know it. She leaves to the back and returns a few minutes later stating the limit is 3. I asked for life, per customer, per day? She didn’t seem to know. I then asked to have the number of the District Manager and was told she doesn’t know if she can give that out. She calls Darren (sorry if I may have spelled that wrong). So Darren says hi and how can he help. I tell him what I have felt with this far. So I ask him what is the trade in policy on phones? He says he doesn’t have it in front of him because he was at home. I informed him that apparently LP had made a decision and they know it. But no one can supply me with it. He informed me that LP makes the decision. So he asks me to give the store manager my info and he will contact me ( he actually did email me so I will give him credit for follow up). So after this I say to the Store manager ok so what are we doing. She says 2 phones. Takes the 2 and does there thing. Then tells me actually I’m only comfortable doing one for 10.00. So I do it at this point I am very unhappy. So it would seem that online prices are apparently different from store systems. Also that no one but LP knows this somewhere existent policy. And they can change their minds when ever they want ( in fairness their website small print does basically say this, shame on me for not reading the small print). While I do respect a business to run how it wants. I do think people should be properly trained and maybe be a little more clear to consumers. With all of that said they actually did me a favor really. I found other retailers actually give considerably more. So for that GameStop thank you for denying my sale. But seriously you presented yourselves in a very disorganized fashion.

Fantastic experience: Friendly staff

Fantastic experience: Always a good gaming experience, kids get what they’re looking for every time. Dog friendly walk through Victoria Gardens.

Positive experience: A Little pricey unless you buy their used games.

Fantastic experience: Best one stop shop for all my used game needs.

Positive experience: Got good service and deal!

Fantastic experience: Great service.

Fantastic experience: Very helpful

Fantastic experience: Good staff

Negative experience: This Game Stop never has the used games behind the counter that they have displayed on their shelves. The staff are rude, and won't help you with anything. Won't go back to this Game Stop again.

Fantastic experience: Customer service is great i do recommend shopping during the week though you have a better chance of viewing the latest video games.

Negative experience: 1 star

Negative experience: I went on the GameStop website and reserved a pop to pickup in store. Victoria Gardens showed up as the closest to have it in stock. A few minutes after reserving I recieve a call from a GameStop employee telling me they lost it and can’t find it. I asked her if it shows up to let me know. A few minutes later I get an email confiming my Pop was reserved and ready to pickup. I call the store back, Brad picks up and I ask him to confirm that the email was accurate, his response was you already got a call, we told you we don’t have it. I replied with then why are you sending email confirmation telling me it’s ready to pickup, that their is an option to tell the consumer it’s not in stock. He had no good response and said the email was a fluke. Well Brad I hope your corporate office finds my complaint a fluke.

Positive experience: wouldn't let me buy an amazon gift card with a gamestop card

Fantastic experience: Great Selection of Used Games

Negative experience: I just can't with these people..

Fantastic experience: Got what I needed great service

Fantastic experience: Pretty cool place

Positive experience: This is a small store for the location it is in. Because of this, the selection in the store is limited. However, the staff is friendly and will help you out to find whatever you are looking for. I would try out a different GameStop than this one, especially since a lot of their stock was sold out or on clearance.

Fantastic experience: Good selection on XboxOne games new and used. Staff was helpful and knowledgeable.

Positive experience: Game on!

Fantastic experience: They got good prices

Fantastic experience: Nerds everywhere

Positive experience: Staff was friendly. These stores lack older games though.

Positive experience: Kinda small

Negative experience: Even without long lines they take forever just to get to you and Gamestop is trash always will be just like their trade ins even though they sell it more than it is worth

Negative experience: Walked in and asked how much credit I would get for trading in a Xbox one controller. Was told a specific amount after disclosing that the controller was a older one. Came back with the controller and suddenly the trade in credit is half of what I was told

Positive experience: A compact store that's not easy for wheelchairs to maneuver through when it is busy. The prices here are as expected. Nothing very remarkable about this specific GameStop. When we walked in there were no customers but quickly we had to leave due to the crowds that came in after we entered.

Negative experience: Low staff and long lines... Its ridicilous

Positive experience: Great place to buy games. Often feels very crowded

Positive experience: Lot of game selection

Fantastic experience: I Went in the store ,found my game, bought it. Went home played it. The store served its purpose.

Positive experience: Very short staffed here. 1 employee and at least 5 people in line.

Negative experience: I called to trade in a few games and they

Fantastic experience: They were cool

Negative experience: Went in and manager told me a collector's edition game I wanted to preorder wasn't up for preorder yet, so I preordered the regular version(which was up for preorder). He said he'd call when the collectors ed. was up for preorder. He never did so I called the store and he said the collectors edition was sold out for preorder so I lost my chance to preorder it. He never told me it was sold out when I first went to the store to preorder it. Sucks being lied to.

Negative experience: So unorganized...game release is at 9:00....at 9:10 manager is busy pushing sales...I will Never preorder a game here...did not set up anything for the customers ie contest..giveaways??? ....Ps ..line still not moving...9:15

Negative experience: Theu said if I have to trade a game in I would have to let them see it