GameStop

Fantastic experience: Andy and Kyle are awesome. I grade sports cards through here all the time and have never had any issues. Great selection of sealed sports blasters/mega and an occasional hobby preferred. Great service and trusty worthy for grading.

Fantastic experience: Stopped by on my way back to Palm Springs tonight and picked up a couple boxes. Buddy that was working was real cool and very helpful. Someone give that man a raise!

Negative experience: Andy I hope you provide better customer service now man we were patient with you dude.

Negative experience: Andy helped out a customer as he said for an hour and had us waiting for what felt half of that hour he helped another customer in front of us and got her checked out quick on another cash register all while helping the previous customer. He still made us wait. The customer kept having issues bc she presented an expired ID so they had to do the transaction again. Told the customer that he supposedly spent an hour with thank you for your patience and once we were leaving didn’t bother to tell us thank you for your patience too since we were actually waiting there for a long period. Better customer service could have been provided! Unfair treatment was clearly seen! Andy do better!

Fantastic experience: Great I just could return a brand new game sealed because due date expired but thx

Fantastic experience: A gentleman that was behind the counter was very helpful in answering my questions. Sort of new to the gaming world. The place looked nice and clean

Fantastic experience: This gamestop is busy which is a good thing. The employees are kind and welcoming. I would go to this gamestop if it was closer to home

Negative experience: They act like they didn’t really wanna help when I walked in. They were informative but the energy of all them males were . I’ll be going to the mall instead cause I refuse to buy things from people who act like this.

Negative experience: Do not use this store! My son signed up for their game stop plus membership to get a discount on some pokemon cards he wanted. They signed him up for the membership under the WRONG EMAIL. They did not tell him that what ever credit card was used for the purchase would be AUTOMATICALLY be on AUTO RENEW. We have been trying for months to fix this and get my credit card information off their account and we've been give the run around by customer service. They kept asking for information we didn't have because they messed up his email address. Finally we got the store to change his email so we could communicate with customer service. Now they won't take my credit card information off the account because they need to know what card it was! Even though they have the information RIGHT THERE! Honestly this has NOT been woth the headache. I am about to cancel my cards and get new numbers. This is REDICULOUS!

Fantastic experience: Got my Pokémon cards for a good price and awesome service!!

Fantastic experience: Extremely knowledgeable people

Negative experience: No returns for NEW items bought at this store. Not even for store credit. So what incentive do I have to buy from GameStop? When I can order off Amazon & simply return it if I change my mind. Their policy is terrible from a business standpoint.

Fantastic experience: They have everything

Fantastic experience: Went in an hour after opening and was helped right away. Friendly, store was clean. In and out in minutes.

Fantastic experience: Went in for one thing. Fast friendly service. Store was clean and organized!

Fantastic experience: Great service for small store. Benjamin helped me and I was glad he was very knowledgeable

Fantastic experience: Went to pick up a game. Got talking to the guy, asking allotted questions. He was able to answer them for me!! Very helpful!! Very full of information!! Really appreciated his time & knowledge!!

Fantastic experience: Bryan and Casey were super helpful and informative. Made my visit enjoyable and pleasant

Negative experience: This game stop service is not good at all. I had questions about certain things that I need at GameStop and they can’t even answer. The phone called an hour ago called an hour again just right now and still nobody answers their phone about any questions or concerns that I do have I want to write this game up at 2.5 service is not great at all.

Negative experience: This store never answer the phone I've been calling almost 2hrs now.

Negative experience: Terrible service never answers thier phone rude when they do

Fantastic experience: My son took my grandson on a Saturday afternoon we went to get a early bday gift The store was clean and the employee was such a big help he hooked us up with a prepaid card because the game he want was no where to be found. Thank you GameStop for not disappointing

Fantastic experience: Your standard GameStop. Good customer service, but a relic of the past with less and less games on the shelves everyday. With the death of physical media it's only a matter of time before the stores are either completely gone, or shift to entirely selling toys, collectibles, and other stuff.

Fantastic experience: It's clean and the smell is nice. We're just browsing around the store... we appreciate the cleanliness of the store and the organization of the games were nice!

Negative experience: When it comes to trade and offer up, they are very linear on their cost in value. However, there is a catch to their trade in value for cash. When you do sell your consoles, you must have the all part of the system such as : the console, the cables, and the controller. If you are selling the console with either one of these accessories missing, than you will get a deduction based on the missing accessory. It happened to my When I went to sell in my two old xbox one x consoles, and sadly they offered only $57 each while their store credit was $75, to me it was a sham and a waste of customers time of wanting to make some money and de-valuing the consoles value is the worst trade deal ever. So beware of their scams on what they advertised online.

Negative experience: Lazy as GameStop workers never answer the phone have me drive 10 miles for a game that's not in stock smh

Fantastic experience: Love having one so close! The staff is always friendly and willing to answer questions. I can just bring my littles in and they can ask them directly!! Awesome store, great, kid friendly staff!!!

Fantastic experience: Great place to get what the kids want and if they don't have in the store they will help you find it elsewhere

Fantastic experience: The cashier and guy on the phone was awesome he knew his stuff about games and was extremely helpful even though it was Saturday at 9am he went above and beyond when I was looking for amibos. Definitely deserve 5/5.

Positive experience: Just looking for something but you did not have

Positive experience: Sales clerk (cashier) was very helpful. I had made a online order for in store pickup. When it was ready I received the come pick it up email. And as I was headed to the store I saw a game online that I wanted and I placed another online, in store pickup and hadn't received the come get it email for the game and the sales clerk was able to look it up and give it to me at the same time I picked up the first online order. Great really appreciated that. However some reason he wasn't able to print me out a receipt for the first thing I originally was there to pickup. He said whoever confirmed the item was ready did something and was unable to print me a hard copy of proof of purchase. Other than that there was no issues. My only proof of purchase is on the GameStop app via my account orders. Guess I need to screenshot it just in case it disappears from my orders, It possibly could being when I checked earlier today the only order that was in my history was all the way back from 2016 and I've purchased a handful of things from GameStop since then and there's no record of them. And they had even been order online, pickup @ store purchases. SMH! Always keep record of your purchases. Screenshot that Shiz!

Fantastic experience: Very nice people

Positive experience: Had the game I needed but not the controller.

Fantastic experience: Friendly staff !!

Positive experience: One to two minute wait but I got everything done that came there for without a hassle

Fantastic experience: Robert was extremely helpful. Very swift and friendly service. Will come again.

Fantastic experience: good service many items

Fantastic experience: Awesome service like always . They have a great selection of collectibles. Izzy was very helpful by the way. I really recommend you guys stopping by this gamestop.

Positive experience: They have the knowledge to help you with any problem that you have game related plus they have some cool stuff so stop on by and check it out if you have questions they have the answers..

Fantastic experience: Very friendly staff! Helped me pick out my first switch game!

Fantastic experience: I love this Gamestop! They are very friendly, kind and always helpful! Visit them!

Fantastic experience: Cool place . But not when the homeless when you have is crowing the door

Fantastic experience: Awesome employees and management love coming here to do business

Positive experience: To expensive

Negative experience: Rude skinny white male, unbelievable he has a job.

Fantastic experience: Talk to Mark really cool genuine guy helped me out for my son's birthday gave great excellent feedback and was very friendly all in all excellent customer service and experience

Positive experience: Typical Game Stop store. This store has a nice selection of games for all today's game consoles. Staff is very helpful and professional.

Negative experience: Dont by anything new there an expect to return it they will not f thet place.....

Positive experience: Muy buenos precios

Fantastic experience: Best gamestop I've been to all the people working here are phenomenal and knowledgeable.

Negative experience: You should've stayed in the mall, now a place called Cairo is there. Everything Cairo sells is fake, it's like going to a flee market.

Fantastic experience: Nice! Customer service was GREAT! Very helpful staff and very informative as well. Games were nicely organized and easy to spot. This store my be a bit small, but they have everything you may want for your video game needs.

Fantastic experience: They need to put prices on their sale Items I kept having to go front counter to ask. But nice customer service.

Fantastic experience: Staff know nearly everything about every game. Store is also first to get new games.

Fantastic experience: Fast and and friendly service

Negative experience: Nobody answers the phone terrible service called 20 times

Negative experience: Bro , Like Why is Gamestop a monopoly ? We really can't go anywhere else to get accessories in Riverside, CA? Came two weeks ago to get a warranty swap for my Broken xbox one controller they sold me a month before , well of course they don't open until 12pm. Had to leave, figured okay next time I will check times. Went to the store today , while open , and yeah you guessed it No controllers in store . Gotta wait until microsoft send them in. My question to a video game store. Why not have extras in storage in the back ?? I just don't get this monopoly. Maybe I'm wrong but like Idk. Can we have some competition. Is Gamestop owned by Sony and Microsoft? Why do they do this to us. Lol I'm done. 1 Star rating because everything's overpriced and the employees honestly couldn't care less.

Negative experience: Rediculous. I bought a game less than 48 hours ago. Tried to remove their horrible sticker and as a result tore the clear Wrap off. Had to remove it. (was gifting it to someone) but they owned it already. When I came back to return it they said because their silly flimsy clear wrap was removed they would only give me $13 store credit or $6 in cash. I paid $34 for this game are you f-ing kidding me.

Fantastic experience: Great customer service

Fantastic experience: Awesome store to BUY games and HOLD a piece of that good store experience forever...

Negative experience: Gift card - from Game Stop - young kid manager refused to return my daughters funds on a game card she purchased $50 lesson on never to trust a dirtbag company like Game Stop - may karma finish putting them out of business as soon as possible

Fantastic experience: Mark was my sales associate I bombarded with questions regarding the new series x console, games, and other gaming inquiries. He was able to explain them in great detail and delivered beyond exceptional service during my visit! He was very knowledgeable about product stock, dark souls, and culture. I give his service and this store a solid two thumbs up!

Fantastic experience: Great service and prices

Fantastic experience: Super friendly and helpful staff!

Fantastic experience: These employees know there stuff thanks for your help.

Fantastic experience: Last minute birthday present for my little brother ... This was the only store that had The Xbox One X

Fantastic experience: Was in and out fast the staff is always friendly courteous and very helpful

Fantastic experience: Very well maintained store and great customer service! Kudos to you for being able to consider safety for yourselves and your customers during this pandemic.

Positive experience: Family favorite

Fantastic experience: Love this location never any problems love you guys curtis is an awsome manager and always make sure I leave with what I wanted and didnt know I needed keep up the work you guys!

Fantastic experience: Awesome store! Very helpful and always take care of their products and customers

Fantastic experience: Very nice workers always welcome you and thank you for coming in

Fantastic experience: The two people whom names I didn't get we're some the awesome representations of customer service at a GameStop I have had in over a decade

Fantastic experience: Always friendly !!!

Fantastic experience: Friendly, helpful associates take good care of this location and it's customers.

Positive experience: Love going there to find and get my gamer on for all the products and advice

Fantastic experience: Friendly and EXTREMELY helpful.

Negative experience: Maybe like other Gamestop locations put curbside only instead of open 12-6. Misleading.

Fantastic experience: GameStop is the one place I go to for games, because it's the one place with a reasonable stock and dont raise the prices of the games, concoles, and accesories.

Negative experience: Terrible customer disservice from Ernie at this location. I'm not patronizing this store again. It's small and has low stock anyway.

Negative experience: Some of the people who work here take to much advantage of trade in value

Fantastic experience: The people who work here are great with my son and very helpful

Negative experience: Why do they even have a phone number listed for this place! They NEVER answer the phone anyways!

Negative experience: Came to see some specials but game stop has change alot now their use games are almost priced like new.

Fantastic experience: I always go to this GameStop because all the employees carse for the customers

Fantastic experience: Great place. Great service. Amazing people

Fantastic experience: Excellent collectibles and great customer service!

Negative experience: The guys in the afternoon just ignored me and were talking to each other the whole time I still was gonna buy a game but they rejected me for no I'd when I'm 23 if I looked 15 I get it but I don't the guy just didn't wanna open up the register and make a sale the guy had a orange shirt the galleria mall dudes don't give me a problem I've been there recently and bought a lot of games it was 2 guys at 6 pm Jun 15

Negative experience: Mean workers, one cussed at me

Negative experience: Was not there

Fantastic experience: I love it here I'm always able to find what I want

Fantastic experience: It was amazing, they sell great games for great prices, LOZ Tri-force Heroes is now $13.99

Positive experience: Bueno

Positive experience: about a couple of weeks ago, i went to game stop to pick up my pre-ordered copy of tsa:no more heroes. when i got there, the guy told me they only had one copy of the game left and it was off the shelf and opened. not only that, they didn't have the actual case, just the display case.i payed the full price for a new game that was opened and had the cartridge in a plastic envelope with the season pass . its not that bad at least it worked,but it was pretty sketchy.

Fantastic experience: Its a great place to shop for games for the kids the employees will help you out with any questions you have

Fantastic experience: It is clean and they help you and take the time to look for something if they don't have it.

Fantastic experience: Knowledgeable staff!!!

Fantastic experience: My son fav place

Positive experience: Good service. Better selection at other stores.

Fantastic experience: The best game stop by far