GameStop

Negative experience: Gamestop is a complete scam. I placed an order two months ago that never arrived, and they refuse to issue a refund. All I get are emails full of lies while they keep my money. They are happy to take your cash, but they won't deliver the goods. I was patient, but two months with no product and no refund is unacceptable.

Negative experience: They never pick up!! No matter how much I call it always says they are busy. And when I go in it's empty. I can't.

Fantastic experience: Excellent customer service and a great variety of games

Positive experience: My kids love this location

Fantastic experience: Ben at this store is THE MAN. Cool dude. Actually cares. The guy over at Magnolia GameStop with the little man-bun, súcks.

Fantastic experience: Awesome service, friendly and fast...

Fantastic experience: Knowledgeable customer service and very helpful.

Fantastic experience: A great place with great people who really care about video games! That one girl with the sonic mask is a really awesome person!!!! Sorry I haven't asked for your name!!!

Negative experience: It's adequate but it's a hole in the wall. Not a lot of options for games, maybe to pre-register for a game or to find another location. Only stop if your curious to see if they have anything but not likely

Negative experience: Wendy the assistant manager is racist, unprofessional, and does not respect anyone’s time. Me and my brother stood in line for nearly 7 hours to pre order the Switch 2 and she would not sell both of us a console. When we made it to the counter this woman went out of her way to single us out and ask her associate who was assisting me with my pre order to cross examine me and brothers licenses (Something she did not do to any of the other groups of people who were clearly related) to see if we lived at the same address. She claimed that they only allowed 1 pre order per household, but nowhere online or in store said anything about pre orders being limited to “1 per household”. The sign posted on the door and online all say “1 per customer” My brother worked a nightshift and I took time off work to line up to pre order and I couldn’t get a preorder because Wendy decided she didn’t care. I’m never shopping at this gamestop again. Wendy completely wasted my time, ruined my day, and completely ruined any chance I had at getting a Switch 2. Thanks a lot Wendy. I hope you’re happy with yourself. Cause you certainly seemed smug looking at my disappointed face as you told me I couldn’t get a preorder.

Fantastic experience: I waited in line for 3 hours for Switch 2 preorder and the people working there came an hour and a half early to make sure everyone knew what they wanted and they were nice, great location and people!

Positive experience: Good selection, good service.

Negative experience: Understaffed, bad service. It’s lucky to have one star because they do have good stuff.

Negative experience: I've tried calling over the course of 4 hours and they don't answer the phone. GameStop needs to stop being cheap and hire more employees. Phones cannot be answered if there's only 1-2 people working during a busy time of year.

Negative experience: when it comes to pokemon this store is shady on the (pre orders) specially the manager i think they save most of there stock for there friends or special customers they all need to be fired and replaced with honest workers

Fantastic experience: Took my grandson and they answered all his questions and were super polite

Fantastic experience: Fast and friendly

Negative experience: I've been trying to process a warranty issue but can't get this store to EVER answer the phone. They referred me to customer service, customer service is referring me to them. The service model is obviously flawed with no follow thru. I bought a pre-owned system but the controller was broken. I've been trying to contact the store as I don't live in town and there has been no efforts to handle the phones. I'm going in store and hope they have a competent associate who can help repair the negative experience this is turning out to be.

Fantastic experience: Games but Puppies available Cane corso check out IG bluedreamcanecorso Best Security k9s ever! 4 available 2 female 2 male

Positive experience: I called this GameStop a lot of times and no one answers. Update: there phone is broken since Xmas 2023, just go in person

Negative experience: Either this location is perma closed or their phone is just left off the hook because everytime I call I get a busy signal. I know this gamestop, and they are never that busy, so something is going on.

Fantastic experience: GameStop is a well-known video game store that caters to gamers of all kinds. It offers a wide range of games, consoles, and accessories, making it a go-to destination for gaming enthusiasts.

Fantastic experience: I don't buy games except when I'm buying games for my younger brother who needs help, at times. I buy mostly from GameStop, online. Their collectibles are so good. This store had action figures that I will come back for. I came to this store because They carried GameStop Exclusive Toys Adult collectors buy. I don't know much of games but I have had conversations with customer service reps that do want to help whenever making an online order. I'm glad GameStop is open. The deals they create are so good for everyone.

Negative experience: Would not honor GameStop advertisement.

Negative experience: Wack place service here sucks no knowledge on systems employees are rude nothing really inside the store the list can go on better off saving time at Best buy Target Walmart or Amazon.

Fantastic experience: They play no games at gamestop and help you out.

Fantastic experience: Very helpful

Negative experience: I found what I needed ... happy The service was great.

Fantastic experience: Great experience

Fantastic experience: Love this place!

Negative experience: Don't answer the phone. Very rude and disrespectful.

Fantastic experience: I love the employees here and the game selection

Positive experience: Got that new modern warfare today..can't wait to get home and play it..its going down..dnd

Fantastic experience: Great customer service my son and I were very pleased

Fantastic experience: Love game stop!

Fantastic experience: It was worth the wait and the the adventure in trip over there…..

Positive experience: Great help good conversation cream store

Fantastic experience: Really good games store for deals

Negative experience: Ive been going to GameStop for years and always hated the amount of swindling they do in regards to the total trade in values for used games that I have brought in to get in store credit for. Buying a game for $60 that I play for a few months and then bring back to trade and only get a measly $10-$15 bucks or so if im lucky… Nevertheless I still returned to keep accepting defeat and live with my saltiness.. If you want more value for anything you plan to sell back to GameStop, I recommend considering other options like online apps or selling to friends. Or be like me and continue to be swindled at gamestop!

Fantastic experience: They always have whit my grandson needs

Positive experience: It was just ok.I say that because they only had one person working and although I appreciate the attention she was giving the customer before us, I had to wait over 25 minutes for her to finish buying games from the previous customer so I could buy a gift card. y'all need a self check out or more than one person. You can definitely do better

Positive experience: There is always a line at gamestop. Yes they have the best selection, but if you need something quick and common just go to target next next door. I got a replacement switch controller in and out the door from target in 15 minutes. I would have in like twice as long or more in gamestop.

Negative experience: I called to ask for help about a return and then they just hung up on me mid sentence

Fantastic experience: Friendly, cooperative towards things you want.

Fantastic experience: Really friendly staff!

Positive experience: They did not have guitar hero !! Staff was ok....

Fantastic experience: Knowledgeable and friendly staff with a large selection!

Fantastic experience: The guys are always friendly.

Negative experience: Worst experience I’ve ever dealt with at a GameStop, their system messed up on my transaction so the manager wouldn’t subtract the measly 25 dollars to let me be on my way. Had to wait 30 minutes and still went through with my purchase, stop hiring and promoting just anybody, make sure they have a brain please!

Negative experience: Fuimos a comprar un Xbox one y solo funcionó 3 dias y cua do lo Compre de Dijeron q si me lo cambiaban xq pague garantía y que con el puro número de teléfono el tiket se me extravió y ahora no me quieren ayudar xq no te go el tiket cuando me dijeron que con el número se podía ayuda nimodo q las d 400 dólares queden solo x usarlo 3 dias x un ratito

Fantastic experience: Just went in to grab some gift cards. They are on it. Met me at the door and ask if they can help me. Got me what I was looking for. They are very organized. It was great!

Fantastic experience: I always get my games here. Very convenient and easy to shop online as well.

Positive experience: Loved the informative associates

Fantastic experience: Good place, great customer service, Clean

Fantastic experience: Dude was cool and knowledgeable about what I needed..

Fantastic experience: The experience here is awesome quick and friendly

Fantastic experience: Staff is friendly and helpful, store was quiet and had time to look around and ask questions.

Fantastic experience: Friendly, helpful, knowledgeable staff, good location

Fantastic experience: Very nice

Negative experience: Poor customer service

Fantastic experience: Cool place with so many games

Fantastic experience: Mike and Helen are not only some of the best GameStop employees I have ever come across but I would say THE BEST. If you ever need anything from GameStop this is the one to go to! Knowledgeable and amazing customer service is what keeps me coming back to this location and always will!

Fantastic experience: Very helpful

Fantastic experience: Great staff! Covid-19 compliant. Safe for the entire family young and old. They make sure your in store shopping experience is safe and good. Still the best gaming store.

Fantastic experience: Everything is out of stock! but I was able to get what I really needed. Very clean store. Wonderful staff. Extremely educated on everything and very helpful for a mother who doesnt understand!

Fantastic experience: Great customer service, very helpful staff.

Fantastic experience: Typical GameStop, really. Everyone seems friendly and like they know what they're doing.

Positive experience: Took my boys in to get some games and as always they spent a long time deciding. We finally get up to the counter and come to find out they didn't have any of the 4 games my boys took up. I asked why did they have them up if you don't have them I stock? She said they had to leave them out to show that they have it. Cause it displays the price. Really? Come guys prewarn the parents so we can prepare our kids before the get hurt and disappointed.

Fantastic experience: The store employees were very helpful and had my game ready for me when I went to pick it up.

Fantastic experience: Very patient people, manager tried her best to get the orders go through, great communication while we are in the line, superb service

Fantastic experience: the dude at the checkout was soo nice, was gonna get regular red dead an found a 2cd one with a dlc :)

Negative experience: Doesn’t answer phone ever

Positive experience: Great service once I got through the line. Since they didn't have my item in stock they went the extra step to find it online and order it for me so all I had to do was pay in the store. Which is why I went in person to begin with. I appreciate the help. My only criticism is the line was long and the second clerk was on break. Once he finished his break the line moved quickly.

Positive experience: Was able to use my private dollar coupon. They never ask you if you would like to use it. You have to remember to ask. But at least you can on one every month.

Fantastic experience: I've been coming to this Gamestop ever since I was a little kid. There wasn't ever a place besides Olive Garden down the street that brought me such a juvenile sort of joy. I'm glad it's still around. Even if they never gave enough for my games when I sold them. They're my favorite place to shop for escapism besides Harkins.

Fantastic experience: Great place made it just in time great staff

Fantastic experience: Cool b peeps

Fantastic experience: Buen servisio buenos articulos y buenas ofertas

Fantastic experience: My brother got a new game

Fantastic experience: Always awesome,.helpfull staff.

Positive experience: Great prices...but didnt like that one of the associates told me they had a promotion going and when I went to pay it was already over

Fantastic experience: Great service. Excellent choices!!

Fantastic experience: Due to the store being 1 of 2 in the hemet/san Jacinto area, there isn't a HUGE selection of used games. Dont get me wrong, tons of games for each system are available and if there's a specific game you wish to play, it can be located at another location but the best thing to do is always call ahead.

Negative experience: I waited in line for quite some time before the assistant manager came from some corner helped a little boy then tried to ring up a Asian family before helping mine. I was livid. I impolitely stepped up and spoke up bed we were overlooked again. So slow service and rude assistant managers

Positive experience: Gave me exactly what I wanted, good experience, long line tho

Fantastic experience: Our first time d there celebrating our daughters 30 th with the family. We love it and will be returning.

Fantastic experience: Good service

Fantastic experience: I like this particular GameStop. It always has what I'm looking for. Friendly staff, neat and clean store. Nothing is out of order.

Fantastic experience: The manager is amazing. She updated us on events we would be interested by what we ordered. I will continue receiving my buisness. #happycustomer

Fantastic experience: My fiance's toy box

Fantastic experience: Love the place I even go outta of my way to go to this gamestop cause they are knowledgeable of the games

Fantastic experience: Great customer service.

Fantastic experience: Helena was very helpful with what we needed.

Fantastic experience: I hardly ever go, but when I do it's always a pleasant time. They are always helpful.

Fantastic experience: Helen is very knowledgeable and helpful. She's the one to go to if you have any questions.

Fantastic experience: I love gamestop.

Fantastic experience: So cool

Positive experience: Good customer support

Fantastic experience: Good service.

Positive experience: Kind of packed at times