GameStop

Negative experience: Called to get some info if they had a product in, the guy that answered said, "We open at 12PM, I'll tell you then." Lmao! Why answer the phone then if you aren't open yet?

Negative experience: Although they're price are good and their refurbished controllers are like brand, they're employees just lie about how a PS3 game can work on a ps4.

Fantastic experience: How do you do

Fantastic experience: Nice staff and well stocked and organized store. Thank you for the help

Negative experience: Poor service period. I was looking for a Nintendo Switch pre owned or brand new. I contacted the store before making a trip to the location to confirm this item was in stock, which it was, both pre-owned & new. When I arrive I introduced myself and asked to look at the pre-owned devices. Staff points to a corner shelf at the top of the ceiling to show where the pre-owned devices were. I asked to take a closer look to determine if it was worth it and what the prices were. Staff absolutely refused to do show me. I am not understanding how they can sale a used device to anyone sight unseen, makes no sense. Even after discussing the concern she refused to allow me to take a closer look and any device. This staff member's attitude was unhelpful, non chalant and lackadaisical. Really changed my mind on patronizing the business. No customer willing to spend cash should be treated this way. I didn't appreciate the lack of unwillingness to provide any customer service or assistance. 0 out of 0 I wouldn't recommend. In reference to the staff member I spoke with today...when you don't like your job, it's not just you who suffers, it also the customers who have to endure the ugly attitude and lack of customer service. If you don't want the job quit - don't subject people to your misery.

Negative experience: The sales associate was rude, dismissive and unhelpful. They would not help me or answer questions regarding my switch 2 setup. They were indifferent because i bought it at another location when they didnt even have it in stock. I would never buy from them again.

Positive experience: Needs more games like older games PS3, PS2

Negative experience: Phone service is bad on account of them not answering it after four tries

Negative experience: Used insurance to swap controller.. gave me a messed up controller and wouldn't exchange it saying " it was the wrong one..." we just received it from them. o.o So now stuck with a messed up controller.

Negative experience: Is it too hard to open at Noon like your hours say? I guess Noon is too early even for some people to show up.

Negative experience: No one answers the phone here not even to ask you if you can wait

Fantastic experience: Was looking for a PS5 after it being out for 4 years was still struggling to find one but one night i went over and they had exactly one left and offered it to me. Very friendly and helpful staff who wished me fun with my newest console!

Negative experience: Es una tienda para mi está muy mal cuidado si compras un control remoto y no queda a tu consola no te regresen el dinero y con tal de bender te echan mentiras cuidado ⚠️ personas está tienda está muy mal

Fantastic experience: One of the very veiw GameStops that still carries DS games, cashier was friendly and polite. Had dedecent amount of Funko Pops and Games.

Positive experience: Lack of titles and selection for me. Thy had plenty just not for me. Friendly staff.

Fantastic experience: It's so satisfying going to this place when you know they are there to help you Mark is a really experienced employer, I will always go to this one since they are very professional !

Fantastic experience: Good place to get your games

Negative experience: The new store manager is highly disrespectful and rude towards customers. I’ve seen Merriya go as far as demean her employees on several different occasions. Merriya is very immature as a store leader. Merriya also made my family uncomfortable with her derogatory verbatim she use towards my family and I. I would give this store a negative five stars, if I could. I’m disappointed in the direction Gamestop has been going in of late.

Positive experience: Good customer service

Positive experience: Employees here are always attentive and ready to answer any questions.

Fantastic experience: It's location It's easy to get there, it has accessible parking lot and the customer support is great.

Negative experience: Terrible service- there were two employees in the store and as I was waiting at the register, one leaves for a smoke break and the other ignores me standing at the counter for approximately 12 minutes! Finally she comes over to check me out and doesn't say anything like "Did you find everything okay? Do you have any questions? I'm sorry for the delay. " It was a mess. Then, one of the Funko Pops I wanted to buy was restricted for sale until the following day so the gal wouldn't sell it to me. I told her " It was on the shelf. It has a price tag on it. ". Her response, " You can come back tomorrow and get it. I can set it aside for you but if somebody orders it online they're going to get to take it home and you will be out of luck. ". Not going back there again.

Positive experience: Really knowledgeable staff, and nice. Only ranked it down because it's GameStop. It's better to keep your used games then to sell to them. You will always get ripped off. They buy back super, and sell used super high.

Positive experience: Place was packed, but employees were nice and helpful, regarding my purchase

Fantastic experience: Cool. Cool. Cool.

Fantastic experience: Love this place. They always have what I need in stock

Fantastic experience: All needs met sufficiently.

Fantastic experience: The "sleepy girl" with the glasses has alot of spunk and knows how to keep a conversation when she's helping you out

Fantastic experience: This is a great store to buy and it was so fun to be in there to vfind good deals on these games and decor.

Fantastic experience: I buy everything all video games here. I am rewards member and its worth it.

Fantastic experience: The customer service has always been Superb at Moreno Beach. Justin, Cynthia, Jeremy, Jen, Gloria, Johnathan are extremely knowledgable of the sales as well as the products. Always giving us updates in sales and events. Created great friendships over the years. So when you show up or call, ask for either of them; they will be more than happy to answer any questions. Thank you for the fun experiences and conversations.

Fantastic experience: Great experience, great prices, excellent customer service. Props to Cynthia!

Negative experience: Not much there.

Fantastic experience: They always have what I need

Fantastic experience: Muy padre

Fantastic experience: Excellent games and prices. Jen and Brandy are really welcoming and nice. Jerame has exceptional customer service and he is always very helpful and knowledgeable on games and systems. I will definitely recommend this location specifically, team and staff go above and beyond :) God Bless !

Negative experience: Complete waste of time. I called to see if they had a power adapter for my sons xbox one, the girl told me they had 2 I asked to double check and she said yes they have them. I wanted to be sure because I was coming from San Bernadino. But when I get there she tries to hand me a charger for a controller. And had the nerve ti to laugh and say I thought you meant this. I don't have time and money to be wasting gas ain't cheap. They need to reconsider who they hire or train them better. Will never go to that store again.

Fantastic experience: Just purchased a used game here and the employees and the manager are extremely nice and very helpful. Bravo!

Fantastic experience: Awesome location Ricardo and Alex are always having such a good vibe

Negative experience: I went and there was a male and female employee working there and the male employee was hitting on the female employee while I was in the store which made me extremely uncomfortable. Very unprofessional.

Fantastic experience: All your video game needs in one store great service great place great people.

Fantastic experience: Ok I just had the best experience at GameStop ever. Izzy is the one that helped me. She went above and beyond helping me with my controller issue. Thank you Izzy

Fantastic experience: Good prices on used games. Updated my $14.99 membership for a year and got an additional $5 off. Plus my monthly $5 off. As often as we shop there it is definitely worth it.

Fantastic experience: Very nice and helpful people work here. Plus I actually found what I was looking for!

Positive experience: Great customer service very knowledgeable Associates

Negative experience: The guy that works there is a liar never got a refund and he broke my funko pop after purchasing it

Negative experience: Covid 19 has cause GameStop to loose my business over a warranty for a headset sad to see especially when the new consoles are near. I know where I won’t be buy it at.

Fantastic experience: Very nice staff and super helpful.

Positive experience: Game

Negative experience: Everything overpriced even ps4 more than Walmart that is in the same shopping center

Fantastic experience: Great GameStop always friendly

Fantastic experience: Great Staff! Always very helpful.

Fantastic experience: Awesome great customer service

Fantastic experience: Always get what you need

Positive experience: It was fine all things considered. I went there to pick up a game but couldn't get it because they had ran out which is understandable. Every other time I had been there it was pretty good

Fantastic experience: Good costumer service

Fantastic experience: Even better than buying it on xbox

Fantastic experience: Good prices on games.

Fantastic experience: I like Game Stop you can find all your games and Accessories at one place.

Fantastic experience: Excellent service and the cashier was a very educated man.

Fantastic experience: What can I say, it's GameStop. Good selection of games and merchandise and friendly staff.

Negative experience: Their business is ridiculous in 2019. Can get most things for a better deal almost anywhere else. This company is just becoming worse over time.

Positive experience: Lady Behind counter was very helpful

Positive experience: Fun place to take my grandson on his birthday

Fantastic experience: The staff was courteous and helpful

Fantastic experience: Todos están ahí

Positive experience: Muy buen lugar

Fantastic experience: Great employees

Positive experience: Super nice staff and good deals too

Positive experience: There service is hit and miss.... Sometimes they're good, sometimes they're slow and rude....Just depends....

Positive experience: Just wish they had a higher stock since the box I received with my game was the on display, game was new box was in mediocre condition. But that's my only complaint other than that its a very nice GameStop.

Fantastic experience: Their customer service is excellent.

Fantastic experience: Great shop, friendly and helpful employees, always a pleasant experience.

Fantastic experience: Questions answered, great products and polite professional customer service

Fantastic experience: They are so nice and helpful, the employees are cool people with a good attitude and very knowledgeable about the games.

Fantastic experience: Found what I wanted with ease, thanks to the clerk. He was friendly, personable, and expedient at the point of sale. I've purchased games there before, and it's very likely that I will do so again for the right game.

Positive experience: Pleasant experience/visit, thank you.

Fantastic experience: Love this place. They have the games we need

Positive experience: The staff was really friendly, but they were definitely overpriced. I saw games used that I could buy brand new, next door at Walmart for cheaper.

Positive experience: Had what I was looking for need to improve on customer service.

Negative experience: Slooooow... it takes forever to be checked out. And they never ever ever answer their phone.

Fantastic experience: Very helpful

Fantastic experience: Good just ok

Fantastic experience: Jerame is very helpful he made my shopping experience very pleasant. He was very knowledgeable and save me approximately $42.65. Such a outstanding gentlemen.

Negative experience: Wont answer my calls also terrible customer service. Would not bother wasting your time coming here go to the one at day street customer service is way better there

Fantastic experience: Love game stop

Fantastic experience: The employee was a young woman who was polite and professional...I wish I had got her name...I wasn't familiar with pre ordering and she explained it well enough for my 70 years old brain to keep up...I was there late afternoon on Sept. 13th if that helps identify her... Very good service

Fantastic experience: Amazing Workers

Fantastic experience: GameStop is the best store of gaming stuff I've gone to and their employees there any help you need to try to save you money

Negative experience: Poor customer service attuides non helpful worse gamestop ive ever been too

Fantastic experience: Great customer service, and always willing to help, especially if you're courteous. The management is nice and sociable, with normal employees being the same way. prices are good, especially with a membership. Great selection of new games, and able to order any games they might now have in stock (as long as it's available online). Always having various sales and deals, so keep an eye out. Always looking forward to a conversation regarding games new or old with the employees.

Positive experience: Has mostly Ps4 and Xbox games however has a limited Nintendo Collection of games

Fantastic experience: Best customer service Every time I come. Only at this location. Thank you guys. I'm so happy with my Xbox one lol

Fantastic experience: Excellent service. I was given their full attention and they were more than happy to answer all my questions.

Fantastic experience: People that work there are great

Positive experience: Under staffed for sure. The two employees hired to handle what comes through the door isn't enough at times.

Negative experience: Anyone who has given this store a rave review recenty must have been traveling with the Doctor and ended up stuck four years in their future because they must be stuck in the past! (That was when the previous manager left. Real nice people person) Now, ignore my scathing rewiew if it seems biased. I'm just a die hard Nintendo fan and frown down on other consoles made by competitors because many of the games are way too violent for my tastes. But in the last few years after the previous manager left, things went downhill fast. One time I tried to sell my old copy of Sin and Punishment Star Successor (I just sold the disk, I could still play my game without it) But the trade-in value was only a stupid 89 cents! 89 CENTS?!!? If video games were that cheap, you think I cold just buy a rare complete vintage copy of Stack-Up on eBay for one red cent?! A couple weeks ago, they said they were not a big Nintendo store. They didn't even put up any SIGNS!!! Unless that manager who I last saw working at the Gamestop in Lake Elsinore still works there, I am so done with Gamestop. I won't put any more money in their pockets.

Negative experience: Dont know what day these other people came. But the wait was to long just to make a payment. Two guys working and only one on the register. The one on the register looked like he didnt care how long the line was. The other just stood around. Bought food from ono hawain and it still got cold waiting. Not to mention my son had been in line already 30 minutes. Horrible service. They need help.

Fantastic experience: Super friendly staff and willing to help out with any question you could have. A good little selection of Funk Pops and toys. They will also help you reserve any Funkos or games you want.

Fantastic experience: they work with you