GameStop

Negative experience: Smells like Subway and operates at very limited business hours compared to years back, some days closing as early as 7 or 8 pm. Crazy.

Fantastic experience: I recently stopped by the local GameStop in my area, the Delaware Ave, Buffalo NY location to trade in my old console for cash, and Christian was such a great employee! Not only did he accommodate me, he made me feel welcomed, informed and he was so helpful. I also got the opportunity to see him engage with other customers and his customer service is impressive and impeccable! I usually have a hard time with GameStop but this experience was refreshing! If you do stop in ask for Chris! 5 star service, I personally think he deserves a raise, or a promotion. It’s rare to find customer oriented employees who care about what their doing and are knowledgeable as well!

Negative experience: Looks like a lot of reviewers agree with me that the staff is rude. Have been in there a couple times and both times walked out in a terrible mood. They really turn a fun experience into an awful one. I felt extremely uncomfortable. I told them they were being rude and by their response it seemed they get that a lot. Will actively be telling people to go elsewhere for a better experience.

Negative experience: Gamestop has gone downhill so far, so fast. I tried returning an unopened console accessory 3 weeks after purchase with a receipt and because it was beyond their incredibly strict “only unopened items with receipts, 15 day return policy for accessories “ they were unable to accept it. Unable to offer store credit. Unable to take it as a trade in. It was an $80 item and the employee suggested I could sell it online and “maybe get $10 out of it since its unopened.” How ridiculous.

Negative experience: Walked in their recently and was approached by associate asking "do you need some help".....Informed him "no just looking today"......Less than 5 minutes later he approaches again staying "How we doing over here".........Just informed him I was just browsing..Check your receipts because they will put coverage on a game purchase after you verbally tell them you don't want it and charging you for it....

Negative experience: Not surprising that they’re closing down you call the number multiple times no one answers but you go to the store and there’s nobody there but one person doing nothing. It’s always the same person doing nothing. I called to inquire about buying a PS5. I wanted to ask a question about something they didn’t answer. I ordered from Walmart.

Negative experience: Long haired employee running this store has absolutely no business in any form of customer service or retail. Rude, overbearing, and high strung were the only characteristics I could deduce from my two interactions with him. Instead of helping me with a transaction, he refused and decided to invoke a lunch break and told me to come back in an hour. Went to a different GameStop 20 minutes away and received nothing but positive vibes from the store manager Manny. Corporate, Please get your employees properly. GameStop is about community for nerds. If you take that friendliness out of the equation, it’s only a matter of time before online sales completely phase you out of the industry.

Negative experience: They made me do to a completely different store to trade in an item because the item was in the package still, instead of letting take it out of the package right there. I was forced to trade in at another store!! Complete ridiculousness, mind you I traded in the item in another store STILL IN THE PACKAGE!! Pat you really need to learn how manage your store!!

Negative experience: Staff was extremely rude and unprofessional

Negative experience: If i could give a zero I would. Ordered a game online, ready for pickup. Went to pickup and store should have been open at 11am then opened after 1pm. Went to pick up and cancel for a refund as I got it somewhere else. Long haired employee told me I had no order even though in my hand I had ready for order He told me it wasn't there. Wouldn't refund me. Then says it got canceled. It didn't. He wouldn't even provide proof of refund. You always get a receipt or email. He was also scamming customers to get extended warranties. All he did was scheme and lie to us and other customer I had to call customer service and they had to process refund. This is not how you treat a customer. I rather pay full price for a game elsewhere then ever step foot at a GameStop

Fantastic experience: Huge selection of games and gaming equipment.

Fantastic experience: The rep was pleasant, helpful and had exactly what I was looking for even with me coming in at 10 minutes before closing. Definitely go

Negative experience: Getting worse an worse ever time pay for a warranty to get a used controller back that don't work lmao

Negative experience: I was emailed regarding the midnight release for the Nintendo switch 2. I’ve been waiting to get one for my husband. I called this GameStop to inquire how it worked and they told me to come at midnight and there would be plenty of switches. I showed up tonight at 11 waited in the line for 2 hours watching them do a horrible job communicating with the line and as I approached being the second person in line they say there was no Nintendo’s left unless you prepaid. I wish I was informed that prepaying was an option.

Positive experience: It was ok. Associate was helpful. I took away two stars because it was pretty dirty in there.

Positive experience: It's okay needs better variety

Fantastic experience: Good

Negative experience: I don't get why the have a phone because they don't answer it I've been calling for days no one picks up the phone. I would like to know if they have something before I go in store but NOBODY will pick up the store phone. Only gamestop ever that just doesn't answer the phone.

Fantastic experience: Love this place! Everyone is super helpful and not just out to sell ya stuff!

Fantastic experience: Great store... friendly staff..

Negative experience: Not recommended. I ordered Dragon Age: The Veilguard for store pickup, and an employee thought it was appropriate to complain about the "politics" in the game. Very unprofessional and remarkably tone deaf.

Positive experience: It closed at 9 pm but closed at 7:30 pm not 9 pm

Negative experience: Wouldn’t pick up phone. Does not have the video game I want that just came out

Negative experience: Slow moving services

Fantastic experience: Ronald Anton

Negative experience: Store closed by 530 and stated open till 9pm. Cage down light on no note of anything for why closed or when will be back from a break.

Positive experience: Well organized establishment… Friendly Environment A+++

Fantastic experience: Friendly and helpful staff

Positive experience: 1 worker at lunch time. She tried her best to take care of the line but wasted al.pst my entire break waiting

Fantastic experience: A worker help me with I was looking for it I love this store I will be coming back

Fantastic experience: Great service from the clerk that was there. Helpful with checking out and making sure I had everything I would need

Negative experience: Went to this GameStop after work on 3/19 at 4:30, there was a sign on the door that said the associate was out from 3 - 3:30 pm. Went back in my car and waited a little thinking maybe he was just an hour off due to the time change? Watched multiple people try to go up to the door but it remained locked. Sat in the parking lot for over a half hour waiting for nothing. Terrible experience, need to stop coming to gamestop in general

Negative experience: Sign on the door at 4:30 pm saying they’d be back a 3:35pm

Fantastic experience: Great experience

Fantastic experience: Dead ps5 had no problems at all with a warranty swap

Fantastic experience: Quality Service

Negative experience: Don't answer the phone them went in to buy a new x console guy was dismissive like he didn't want to be there so I went to best buy instead

Fantastic experience: Nice workers

Positive experience: I frequently fo to Gamestop to buy used games for my consoles. I really like the prices especially when I can find a great game for under $10 dollars, because I will not spend anything over $10. I use the app to find out sales and to see if my local Gamestop has the games in stock. You really can't go wrong with Gamestop especially when you want to find used games cheap for modern consoles. I only regret that they don't have retro games. By that I mean from the ps3/360 era and older, but at least I can get my hands on some great deals on PS4/Xbox one games for really cheap if you know how to take advantage of their sales.

Fantastic experience: Excellent service and very knowledgeable!

Positive experience: Typical video game shop....I normally order online it's cheaper, I only come to GameStop for used versions of games, better prices on the used games that are 9 to 12 months older.

Positive experience: I love this gamestop location. It's larger than most, it used to be a home away from home for me. Now, things have gone down hill. I've bought a Nintendo game and when I returned home I found no game cartridge inside, I returned to the store and a different employee from who sold it to me had to explain it was a digital game which on the case that information was covered by their price tag. That being a simple mistake I returned another time to get another game to see the store was closed at 4pm. Again I returned found the game and looked for another product, the same employee that sold me the first game was there. I was in the store with another person and he stalked us through the store, I asked him questions about a product and he lied to me about what it was so he could make the sale, as soon as we left, at about 5pm, he closed the gates and locked up the store when they are open until 8pm

Fantastic experience: I love

Positive experience: I like this location I just find that the manager has no grasp on customer service or interacting with people. I understand you may be understaffed or have a lot of work to tend to but treat people with decency

Negative experience: Didn't know you could just close a store in the middle of the business day. Sign on door with return time. 15 minutes after return time we're still sitting here waiting. Disappointing. Today I surprised my son by coming here for a new game for an exceptional day so we're both disappointed.

Negative experience: I literally went here yesterday to purchase a PlayStation 4 and when I got home to plug it up it worked long enough for me to make a profile a download a few games . It’s cut off and started blinking blue on and off , once I googled a solution and ask around I found out that the blinking blue light means it’s not operational anymore . THEY SOLD ME A BROKEN GAME AND KNEW !

Fantastic experience: Always nice. The manager is awesome . Not sure of his name

Negative experience: Disappointed with store policy. Cut off prerelease purchases for Pokémon S/V at 3pm for a game releasing next day, when the store has a surplus in quantity. Since the store will be closed tomorrow and maybe the day after due to the storm, it seems unreasonable to limit the midnight release so arbitrarily.

Negative experience: Very rude brought my PS4 in for cash the guy blew it out and said they couldn't take it all that came out of the system was dust on top of it dropped my PS4 paddle twice

Fantastic experience: Friendly and helpful

Fantastic experience: I hadn't been to a GameStop in a while, but really glad I went today. The store looks great- clean and modern, and the staff is super friendly and knowledgeable.

Negative experience: GameStop always seems to be a bit more higher than Walmart or Target during my recent visit while looking for a PlayStation 5 the salesperson told me the only way I would have a chance is to buy a GameStop rewards card which seems kind of wrong that I would have to pay for a rewards card in order to be overcharged in the first place the last time they did offer PlayStation 5 bundles only on their website the best deal $900 after doing the math seeing that I will be paying close to $700.for the PlayStation alone............ If you appreciate my review please like and share with others

Fantastic experience: Great game selection the guys that work there know there stuff

Fantastic experience: Kewl games

Fantastic experience: Great prices

Fantastic experience: Awesome customer service!

Negative experience: If your not a gamer you get no attention

Fantastic experience: Great costumer service, and good covid practices

Fantastic experience: my phone calls to them I called that poor guy like four or five times in one day to ask questions because I was having so much trouble with my son's game system and he was so patient and friendly and understanding I really recommend GameStop for all your game needs

Positive experience: Only GameStop I go to! It’s a very good clean store.... but what business is only open 7 hours a day

Fantastic experience: Knowledgeable staff like nobody's business!!! GameStop!!!

Fantastic experience: Always so helpful.. In and put in no time..

Positive experience: Great customer service very knowledgeable staff. Checkout takes a little long but other than that perfect experience

Negative experience: Don't even get me started .. Black Friday EPIC FAIL !! WAITED FOR 10 HOURS ONLY FOR THEM TO SO A RAFFLE AND MOST OF THE PPL THAT WON JUST GOT THERE !!

Fantastic experience: Professional, helpful staff.

Fantastic experience: The staff here always gives me great recommendations and helps me find what I need.

Positive experience: Had displays of Nintendo switch controllers but didn't have any for sale.

Fantastic experience: Great service thank you

Positive experience: Walked in and got want I needed, then walked out just as quick. Friendly staff.

Negative experience: Selling PlayStation 5 preorders a day early. Unfair to loyal customers. Store is nasty and smells of body Oder and bad breath. The store manager Pat is terrible for even allowing this to happen. I will never shop there again. That store is nasty anyways

Fantastic experience: Four people in the whole store. Distance was definately enforced. Loved their distance squares. Very large. Reminded you to stay in your square. Very accomadating. . went to buy my grandson a Robolox card.

Fantastic experience: I'm a gamer & this is my #1 place to go to for most of my gaming needs. Sign up and become a pro member, receive discounts, deals, & news on upcoming & current games..Also, its nice that the employees (not all) are gamers as well, that helps when u have questions. Stop in & check them out

Fantastic experience: I Loved It. Workers were on it properly

Negative experience: Expensive even on used games and they pay so cheap for them

Negative experience: Xbox controllers on sale for $40 everywhere, but here they cost $65 and we're on sale for $55....avoid the trip at all costs, never a deal. Used to be $45 and got 10% off for having GameStop card, now no discounts or deals no matter what

Fantastic experience: Good services by the employees! Varieties in games

Fantastic experience: Call of duty

Positive experience: Looking for movies and found it quite rewarding...

Negative experience: These employees just blow man..0 sense of urgency in there

Fantastic experience: Always great guys and helpful, good location to visit for anything you need

Fantastic experience: Always a plesent experience with gamestop!

Fantastic experience: Got myself the play and charge dual battery pack for Xbox1X, can't wait to play without interruption.

Fantastic experience: Good experience

Negative experience: Junk huge scammers

Fantastic experience: Very nice, I go there lots

Fantastic experience: Great place for all your gaming needs

Positive experience: Nice and helpful employees, but doesn't always have the games I am looking for (not all their fault).

Fantastic experience: Great

Fantastic experience: Very friendly and helpful staff. Knowledgeable and always eager to be of service.

Fantastic experience: I took in a tone of old Xbox 360 gear, that I cleaned up fairly well, and wanted to traid in for store credit. Along with the 2 bags of returnable items, I also needed to renew my power up rewards subscription and return a warrantied headset for a new one. Not only did Vic personally take his time to help me organize and help get me the most for the pile of stuff I brought him to trade in. Vic knew what I needed, and made sure I left with the best new controller and headset possible. such nice gear I didnt even thing I could afford it.. but because of his diligent work getting the most for my trade-ins and applying that credit to the things i needed, and I ended up walking out with more money I arrived with .. Vic had a great attitude and really wanted to help .. and I greatly appreciated his help with such a huge task ... This location has gotta be your go to stop for great customer service, that goes far above and beyond any of your expectations !!

Fantastic experience: I visited today to get the 3ds game "Poochie and yoshi's wooly world". I was helped very quickly and courtiously. I left happily with my game. Couldn't ask for more.

Fantastic experience: Very friendly employee's. Has a lot of games and collectable items. Cool figures. Bought a really cool Fallout 4 figure for my son and he said he's been looking for one. I had no idea. Very cool place. Not just for games.

Positive experience: I love the place but some of the stuff is very pricey

Fantastic experience: The store man was very helpful and know his job he knew if you were old enough to get a game of age

Fantastic experience: Knowledge of associates is very good. Large selection for all your gaming needs and fast and friendly service.

Fantastic experience: Clean store, helpful, friendly staff

Fantastic experience: Knowledgeable staff

Negative experience: Rip off ur games

Negative experience: Went in 20 mins to close and 1 of the guys weren't as helpful, like a rush job

Positive experience: Clean, smart.