GameStop

Fantastic experience: They had exactly what I was looking for and the prices were not too bad...

Fantastic experience: Shawn helped us change our switch to the new switch 2 for the trade in. He also served the toddler some secret Pokemon cards to play with while we waited. Great guy who made sure we were well taken care of

Negative experience: Can't explain how disappointed I am. GameStop hung a sign that said they wanted to play Magic the Gathering at 6pm on the 21st. So today I went in with my deck of cards and after sitting alone at a table for about 20 minutes the manager came up to me. Made me feel like I was out of place. Asked me what kind of deck I was using then offered me to use his welcome to Spiderman deck to play against him. With his own deck? Felt like they were politely asking me to leave. Do yourselfs a favor and don't hang up sings asking people to show up then make them feel out of place for wanting to be there.

Negative experience: The sign said will be back at 4, it is 4:40. I hope the owner knows you don't keep business when your staff is not on the job

Fantastic experience: Very comfortable and warming. Good sales representative. Help me out to choose the best Playstation 5 controller.

Negative experience: Guy with the beard gave me false information and was rude. However the gentleman with the red hair was amazing with his customers. Maybe my experience would have been better if I got him.

Negative experience: Try not having staff members walk up between a person and what they are looking at without so much as an "excuse me". Back to not shopping at gamestop.

Negative experience: On Friday 11/21/2025 I took my daughter to the mall. While at the mall, I decided to go into Game stop I asked CAL one of the customer service representatives for a FC 26 game for the for the ps4. He the said mmm that odd. A new one is $43+. I was excited. I took it With no hesitation I went home to play my new game. I open it put it in the ps4. I get an error. Disc not recognizable. I took it out look at it. To my surprise it was for the ps5. I went to one of the other store to exchange it they explained the whole thing. They said said there was nothing they can do. Went to the original store after 3 phone calls. Even though it was the representative fault they wanted to buy the game back for 10 dollars all I wanted was the same game for ps4. This is how Game stop get rich. This hurt my feeelings. I shopped with game stop for years. I feel punished for not buying the membership again.

Negative experience: This place is terrible shoped for games for 20+ years and they needed my ID to buy a game lol. Dont shop here manager was rude as well

Negative experience: When I call no one answers and it just goes to voice mail bad customer service

Fantastic experience: This gamestop had a unique layout. Employees were nice, enthusiastic, and just really nice. Prices were okay. I got a Funko Pop, and the quality on it is amazing. The displays were really good-looking, and the merchandise is perfected laid out on each individual selve. And it fits perfectly into the "mall" theme. It's one of the best Gamestops I've been to.

Fantastic experience: Awesome service from friendly staff. Going to miss Kyle a bunch ,but I still have Dylan and the ultra sketchy former security guard,Will. JK, definitely one of the better GameStops to shop at

Negative experience: This was 1 of 3 GameStops I called multiple times and did not answer. I gave them benefit of the doubt and assumed they were busy. I go in, there's 2 workers working which makes me wonder why they didn't answer. I ask them for a USB-C to A cable, the lady says she has none, so I ask her to check other GameStops to see if they have them. She then mentions "you're not going to get to another GameStop in time" which was obvious considering it was 8:51pm at the time so there was no need to say that. After checking the system, she realizes there's multiple in stock in her store. So, she proceeds to go in the back and grabs them. Mind you, she didn't bother to check the system or the backroom at all when I asked if they had them in stock prior to that. In short, workers didn't pick up the phone and did the very minimal when it came to checking for stuff and almost sent me out empty handed.

Fantastic experience: They had Surging Sparks booster bundles and blister packs today, pulled the chase worth $456! Thank you Game Stop!

Fantastic experience: Man, what a great experience. Went there for an "advanced" controller of my own accord, had an awesome time talking to Kyle, very friendly and knowledgeable, talked about games with customers and was sharing excitement with them while still moving us along in the line. I had a ton of questions and he answered them fast, listened to me, and responded great. I ended up not being able to get the controller I bought to work on my PC, so brought it back, wanted a different one that I was set on (dualsense edge), but him and another super cool guy that works there talked me into getting a Nacon Revolution Pro 5 instead, so I eventually took their word for it, went home and tested it, and it is AMAZING. If i had just listened to myself I would have sold myself short. These guys know their stuff!!! 10/10 recommend a visit there for gaming needs, Thanks so much you guys!

Negative experience: Terrible service. Asian dude in front counter working register was super misogynistic was super rude when I was just asking simple questions about the products I wanted to buy. If this is the norm of your employees then you will lose a lot of customers. Do better. I hope he gets fired.

Fantastic experience: Went in got what I needed it was quick no wait time

Fantastic experience: Kyle is always extremely helpful and makes sure im taken care of. Always shopping here as long as he works here

Fantastic experience: Mr.hans is very good very polite

Fantastic experience: Very helpful gentleman behind the counter that cashed me out as well, I was in a rush and he made my process quick and was helpful and even offered to help find pop figures I was looking for

Fantastic experience: love it

Negative experience: Not a good look to have employees let alone members of so called management, talking bad about former employees to current customers. Especially when said employees are known for being increasingly unreliable, and should never be part of the company at all. Will be reaching out to higher management, as this is incredibly disrespectful and uncalled for. Do not recommend this location at all, go to any other location to not be disrespected

Fantastic experience: Good customer service

Negative experience: Poor customer service, they just ignore their customers and chit chat

Negative experience: Zero help and rude called about suicide squad and they said they had them but when I went they told me I had to wait until Monday. Paying for your pro membership isn’t worth it went you guys never have physical games anymore and your service sucks when you tell me I can come get a game just to pull a fast one on me.

Fantastic experience: It's a GameStop. I'm glad they still exist. Staff was super polite and helpful, and clearly passionate about gaming. Been there twice, and would go again anytime.

Fantastic experience: The young lady working was very helpful.

Fantastic experience: My grandson loved it and the gentleman working there was very nice

Fantastic experience: Good selection of games. Didn't have what I wanted but that's fair because it wasn't a common item. Purchased another game instead. Would go again.

Fantastic experience: Got a new ps4 controller

Positive experience: Decent sized store, lots of variety....they lack game systems on display for people to play.

Fantastic experience: Love the friendly, helpful staff ; lots of information and helpful suggestions.

Fantastic experience: I love their pop collection

Fantastic experience: New menu

Fantastic experience: Nice

Positive experience: Terrible, but in the best way possible!!! Always find something to buy for all my gaming needs

Fantastic experience: Really good customer service. We were buying a PS5 product and he clarified that we had the right console at home. He was very friendly and enthusiastic.

Negative experience: Do not shop here! I made a purchase here On December 9th 2022. I was shopping for Christmas They are charging me multiple times and freezing accounts! which can take up to 14 days to investigate. Halting all Christmas shopping. Imagine my surprise and Embarrassment when I get to the next store and my card was declined! Red faced I leave and call the card and it has been flagged and can no longer be used! Thank you for the disgraceful experience!

Fantastic experience: Bought a PlayStation colour changing mug here, very good quality. :)

Fantastic experience: Great workers! Always willing to talk about games and more! Wanted to buy my buddy a new mouse and this was the place her wanted it from! Loves it so far!

Negative experience: The Custmer service was good.

Fantastic experience: Most people don't know they give you up to 27$ store credit for old ps4 controllers. Not a bad deal plus anything gaming this is the spot

Negative experience: Not really a selection of games for gaming console.

Positive experience: The people are nice but the games are overpriced. You can get the games cheaper on the Playstation stores

Fantastic experience: Lots of games to choose from, all of the newer game systems. The staff is friendly.

Fantastic experience: Wonderful employees! Also, great selections of everything for video games and accessories

Fantastic experience: Absolutely ♥️ Gamestop, Being a Gamer on System and PC,,,This Place is EXCELLENT

Negative experience: their attitudes there sucked

Positive experience: The guy behind the counter was very helpful very friendly and paid attention to what me and my wife were looking for when we came in

Fantastic experience: Helpful service and a clean store.

Fantastic experience: I'm an idiot, they had PS5s in stock for Pro Members with extra controller, $175 PS gift card and $75 Gamestop card... all for $730 all in! But we have 2x PS5s already... but I shoulda sniped it for the gift catds and flipped it Great staff and soke good deals on games and merch.

Fantastic experience: Great store.... Great customer service.. guy was super helpful... Amazing experience

Negative experience: Poor selection of games.

Fantastic experience: The staff here is always very nice and helpful and quite knowledgeable. The location in the mall is very central and the location being in the mall itself is also helpful as you can do some additional shopping as well once you're done here. The game selection is wide and they have some decent other game themed merchandise as well on sale if you are looking for a different kind of gift for a gamer in your life.

Positive experience: Great selection of collectibles for a smaller store.

Fantastic experience: Mike was awesome he helped me find sweet deals on a BEAUTIFUL gamestop sweater and helped me pick out a sweet new switch controller, all the while reminiscing about the tragically hip! 5/5 experience with personality! Thanks Mike and gamestop

Fantastic experience: Awsomr

Fantastic experience: friendly staff and we're trying to be very helpful even though I was just there to look. if your looking for games for a reasonable price. GameStop in.

Fantastic experience: They have the bundle!

Positive experience: Controllers are overpriced but that is just my opinion. Its a good store for all your gaming needs. The staff are always friendly and they always let you know of any new games coming out.

Fantastic experience: Games for many systems. Some game related statues, clothing, and figures.

Fantastic experience: The gentleman behind the counter was upbeat and cheerful, had some great feedback and advice on a few items. He was especially pleasant to a special needs customer who was very enthusiastic about a purchase. Great to see the inclusive environment that ensures all are welcome.

Fantastic experience: Friendly and helpful service

Positive experience: Helpful but didn't have what I needed!!!

Fantastic experience: Great customer service and prices

Fantastic experience: Very friendly and knowledgeable staff, wide selection of products available.

Fantastic experience: Great customer service. Very helpful

Positive experience: Guys are always rude. What can you expect for minimum wage. Terrible, buy your games virtually these days

Fantastic experience: My childhood GameStop, I love going here and I always will. It has the best selection of any that I've gone to and I have never had any issues with customer service here. 5/5 will go again.

Fantastic experience: Great action figures

Positive experience: Not much to choose from. Staff was helpful.

Negative experience: The manager/cashier seemed annoyed and bothered by my gift card game card questions. You either feel welcome in a store or you don't.

Fantastic experience: I had to wait for my brother to get back from another stor in the mall,so I went into the game stop. I bought a few things and the people were super nice. I started to get bored, and they started talking with me about Star Wars. They were the nicest people. There names were Mike and Rachael, I think they should get a raise. They did a fantastic job and were super helpful to everyone.

Fantastic experience: Nice video game store

Positive experience: Nice store just dosnt have a wide selection

Fantastic experience: Its games dude

Negative experience: Trash.

Fantastic experience: Great place for cheaper used games

Fantastic experience: Great selection. Staff yesterday evening was really helpful finding what I was looking for

Negative experience: Awful black Friday experience no protocol in place I was 1st both times (long story) n walked away empty handed very unprofessional changed policies several times you can watch the videos at buffalo eskate on you tube very disappointed froze in my car for 10 hours worse black Friday experience of my life n ive been through many

Fantastic experience: They had what I wanted

Fantastic experience: I absolutely love GameStop in the galleria. Mike the sales associate is sooo helpful and kind. I always look for him when I go in

Positive experience: good selection for games but there's too much pickle rick merch

Fantastic experience: Great staff, always have good Funko stick.

Fantastic experience: Is very nice

Fantastic experience: Good games and knowledgeable staff

Negative experience: Bad customer service

Fantastic experience: Good place

Fantastic experience: Always grest visit , very helpful, and honest

Fantastic experience: The perfect place for my son

Fantastic experience: Nice store, friendly and helpful employees. Great selection of games.

Fantastic experience: Awesome staff

Fantastic experience: Vary nice surplus of items for gamers

Negative experience: GameStop isnt what it used to be

Fantastic experience: Been here several times and I really like this location. They're helpful without being overly pushy as GS employees are wont to be.

Fantastic experience: Associate was very knowledgeable.

Positive experience: Gaming center for all needs

Negative experience: I have a feeling this store won't be here much longer. Gamestop is bleeding money and investors are pulling out. Wait for the closing sale for them to get rid of their inventory! Sad but that's the reality of the retail world we live in! Best of luck!

Positive experience: I like this place.

Negative experience: They moved to a new location. I went to trade in an old console controller and the good price was $15 cash. One of the buttons on it didn't work, so I had to pay a 'refurb fine' which brought the price down to $8 for it, which I thought quite a bit unfair as it was more than half the price taking off. The game magazine is amazing to read, but the points system in offer, which used to be worth it... Doesn't include even half of the cool things they used to put on there anymore. I used to save up points all year and trade them in for cool, unique Christmas gifts, but you can mostly choose sweepstakes and money off of items now. Doesn't make it worth it anymore, really. Considering they own Thinkgeek, you'd think they would use some of those items and stock they want to put on clearance up on the points system instead. Fix that up, gamestop and you'll have a loyal customer returning!