GameStop

Fantastic experience: I love this place

Negative experience: Not as advertised online, went in with a perfect system ready to trade it in, they offered lower than the advertised amount that I would receive online with nothing to explain it

Negative experience: Poor selection, staff has an attitude problem, customers lacked hygiene leading to a nauseating experience. Staff kicked me out when they asked what my problem was and I responded that the gentleman 6 feet behind me smelled badly.

Negative experience: GameStop is not open they are false advertising one day there open , next day their not need to get there time of operations together

Negative experience: Place is permanently closed. Not there in the plaza anymore.

Negative experience: worst GameStop ever I hate this place

Fantastic experience: Good

Negative experience: Was in last night for a few things and had horrible customer service. I walked in and looked around for a few minutes til I found what I wanted then waited for at least half an hour before anyone even said anything to me and it wasn’t even an employee and that was only after watching 8 customers that walked in after me get taken care of first. I work in retail and that is not how you take care of customers. A customer noticed I was in there for a while and said something and still was ignored til I walked to the counter. During that time an employee that I heard called out sick stopped in and brought the one working food and they helped customers and ate their food while ignoring me. This is one of the reasons I never go to GameStop besides that “retro” games are extremely overpriced. Recommend not going to this store.

Negative experience: Service isn't the best. Not to mention I paid for a warranty to only be told later that I had to get a refurbished product which wasn't what I was advised at the time of my purchase. They didn't care and just said oh well. It's been like that for years and I really recommend going to another place. Sometime I'm just in that area and I regret it every time

Fantastic experience: Honestly, great shop. Overlooked because of its location (can't see it from the parking lot, unless you're parked right across from it) and how close the other one is. Staff is awesome and incredibly helpful. Haven't gotten a good pull from any of my packs, but that seems like an end user issue, rather than theirs.

Fantastic experience: i always go to this store and the employees are amazing

Fantastic experience: Gamestop

Fantastic experience: employee working 8/31 ~6:15pm was very kind!

Negative experience: Prices are ridiculous

Negative experience: Picked out a ps5 Game price $49.99 Tried to charge me $76 at register . U labeled it not me . Wouldnt honor price . Erie county wieghts and measure wth ? Just sad

Negative experience: Haven’t even been IN the store but the least we could do is pick up a phone when being told to call said specific store.

Fantastic experience: Great. Customer service

Negative experience: They never answer the phone and when I went there they were not helpful and one of the employees were very rude to me

Negative experience: This store flat out lied to me about what GameStop pro included. Made it seem so great and I actually didn’t get a single reward they promised me I’d get. Spent 10 days calling their store as well as the GameStop hotline with zero answers. Eventually went into a different store to have the problem solved. Your employees should really have a concept of a membership they are selling

Negative experience: I was going to go to this one to sell my games and the note on the door says no cash for games. I usually do digital but have a couple physical copies and didn’t realize physical copies were not worth cash

Fantastic experience: Muy muy bueno muchos muchos cómics

Fantastic experience: Even though the game wasn't in stock, the employee working that day tried to be as helpful as possible.

Negative experience: Awful treatment of customers and employees and no stock in store. Take your business elsewhere

Positive experience: Needed a replacement dock for my Nintendo Switch Oled and the guy (Nic) I believe was very sweet and knowledgeable. He helped me get my dock for more than half off after my trade ins. Normally I shop the University plaza Gamestop because they know me so well but I'd definitely be checking this one out again! I simply LOVE Gamestops workers. They're very patient especially when it comes to my concerns.

Negative experience: they never answer the phone

Negative experience: Worst GameStop ever the place Open at 11 then they close again at noon. They don’t open till one service is atrocious. I just I have nothing good to say about this place.

Positive experience: The people that work at this GameStop I really knowledgeable about their products and do not mind helping you you can find most games there when you cannot find them at any other GameStop

Positive experience: Employees were extremely friendly and helpful. Even though the store was busy they were very patient and attentive.

Negative experience: Not being able to use a GameStop gift card to purchase PlayStation cards or any other digital items in the store is absolutely ridiculous what is the point of having the gift card if you can't use it for what you want that you sell in your own store I mean a gift card is meant to buy things in your store that you sell if you sell it I should be able to get it with a gift card I think that's absolutely wrong that I have to pick and choose what I can and cannot buy with a gift card for your own store I will never purchase one myself for anyone and I will make sure that I tell people in the future never to get me one it was an absolute waste of their money and my own

Fantastic experience: Clean and friendly enviroment. Clerk was friendly and knowlegeable

Negative experience: I don’t know who runs this place but it’s terrible & unprofessional. They don’t answer the phone at all and most the time you can tell they are hanging it up it won’t ring for even 30 seconds. We came here last week 40 mins before the closing time but they were still closed early. Then they were supposed to be open today at 11 it is now 20 after and they are all sitting inside with door locked ignoring my friend who even tried to knock on the door because it’s getting ridiculous. Get it together must be ran by irresponsible teenagers or something!!

Fantastic experience: I absolutely love this store. The workers are so polite and quick to be helpful. They always are quick to help you make a deal when selling merchandise to them or trading. Just an all around pleasure to be here and shop here.

Fantastic experience: MIKE AND VICTOR ARE SO HELPFUL! THEY MADE SURE ALL MY SON GAME DESIRES WERE MET! I APPRECIATE THEM! THANK Y'ALL FOR EVERYTHING! SEE Y'ALL SOON!

Fantastic experience: Very friendly staff. The store was organized and very tidy.

Positive experience: The reason I am giving three stars is the lack of service learn too answer the phone so people don't have to come out here and get rejected

Negative experience: I preordered remnant2 and can get there until 730pm cuz of my work schedule and yesterday and today you guys were closed at 7:30 when I got to the store! Sign says 8 I feel like you are stealing my preorder money and have half a mind to call the better business bureau!

Negative experience: Doors stay shut most of the time.

Fantastic experience: Lowkey need y'all to hurry and restock dem digital ps5's

Fantastic experience: معاملة رائعة وموظفين خلوقين

Fantastic experience: Selection is great

Fantastic experience: Buen servicio

Positive experience: Always go here .very helpful employees.

Positive experience: Never answer the phone but otherwise decent place

Fantastic experience: Had what i needed moved cudtomers and snd out quivkly

Fantastic experience: Very nice store. Great selection of items. Helpful knowledgeable staff.

Positive experience: A great place for gamers

Negative experience: Closed nobody in building and door locked

Fantastic experience: Nice friendly people. Very helpful.

Fantastic experience: Staff is always kind and helpful!

Fantastic experience: Great place and really good service

Fantastic experience: Great job

Negative experience: I purchased a Nintendo Switch Lite online with store pickup at this location. It was about a half hour before the store closed I parked out front I sent my daughter in with my cell phone it also has a wallet attached, so it had all my ID. She said the employee gave her the box but gave her a hard time also. Mind you I ordered Thor's Hammer online a year before at this location. Only had to show my email to pick it up. This time I figure that's all I had to show and they want to ID my daughter for my purchase. The lady ended up giving her the box, anyway!! My daughter gets in the car she tells me the story. The employee comes out the door to make eye contact with me like my daughter was making it up that this purchase wasn't for me. I feel like this was some really racial unnecessaryness!!

Fantastic experience: Everything you need for your video game and collector needs

Fantastic experience: The guy who took care of my son and I was exactly how I wish all people could be to one another!! I'm so sorry to have not gotten his name, but he replaced my son's whole headset (when he really could have turned us away!) And extended my warranty on the item as well!! Thanks so much for just being kind.

Fantastic experience: Good

Fantastic experience: Always have what I need. Staff is super nice and helpful

Positive experience: Ok ....pricey

Fantastic experience: Was actually at Rainbow. Game Stop is next door

Fantastic experience: love gamestop

Fantastic experience: Very friendly staff

Negative experience: Only worth going if you're impulse buying.... if you actually need something, they never have it....

Fantastic experience: The staff is always great here at the walden and harlem store. Friendly, helpful, they are so much better than the people working at the other locations

Fantastic experience: BD SP!

Fantastic experience: Great place to get games often cheaper than Walmart or target ..and if your on the fence or unclear what to get yourself or kids the staff are generally gamers and will point u in the right direction

Fantastic experience: A tiny hallway of a GameStop. Don't let that fool you, it is always well stocked with games, collectables, and hardware. Has a warm friendly staff and despite more foot traffic from other nearby GameStops closing, there has been no decrease in quality. This is my preferred GameStop since the one in the Union Consumer Square plaza closed, even if the one in the mall is technically closer to the previous location. I always feel you get a more personal experience from a plaza GameStop vs one in a mall.

Negative experience: I work in retail, so I typically wont leave reviews like this if the service is at least passable. The service was not passable. I went to trade a gaming system and a few games in, and Ashley acted annoyed that I was there. I tried to engage in conversation with her, and would get one word answer or a grunt whenever I tried to talk to her. I asked if she would be able to give me cash back for the gaming console, and store credit for the games I was bringing back, and she told me that it was one or the other, but wouldn't tell me why. Like if I had known, I would have just given her the console, and taken my games to a different location. Overall, the way Ashley treated me in the store, you would have thought I had kicked her dog or slapped her mother. I wont shop at this gamestop again.

Fantastic experience: Good

Fantastic experience: Love this spot always got new stock

Fantastic experience: Gun

Negative experience: Did not go there went to tops

Negative experience: Very rude cashier she literally snatched my receipt and said she was ready to go home, like are you serious I didn’t ask you to come in today.

Fantastic experience: Very nice place for all your gaming needs

Positive experience: They rarely have what I'm looking for and 99% of the time they say to look it up online

Positive experience: Clean building, friendly staff

Positive experience: Sometimes corporate gets silly and the nationwide system gets wonky so the customer service and managers on a local level step in and help. The manager of the thruway plaza made quick work of a situation by using his authority and saved the day! Thanks again! The Village awaits...let's see how bad they ripped off FRANKENSTEIN'S ARMY LOL

Negative experience: Didn't visit

Negative experience: Used to be a favorite, but they don't ever have what I'm looking for. Is GameStop closing?

Negative experience: Took 15 minutes still didn't even acknowledge and welcome us then asked a question and belittle me

Positive experience: Thre o ly one person to help everyone in the store so; your going to be waiting for a time.

Fantastic experience: Gamers paradise

Positive experience: Has everything you would expect a gaming store to have except gaming systems. Staff was friendly and helpful.

Fantastic experience: Always Friendly & VERY Knowledgeable Employees!! My Kid LOVES IT allllll!!!!!

Positive experience: Very friendly staff with very helpful suggestions

Fantastic experience: Im a gamer, this is the store I always go too.

Fantastic experience: It was clean and the manager was amazing. He explaining everything to my son and didn't hesitate with an answer about specific details, of almost every game we discussed!

Fantastic experience: Brandon was awesome !! Very good sales rep an very accommodating

Fantastic experience: Selection is horrible lately but otherwise, excellent

Fantastic experience: Friendly

Positive experience: Great selection good customer service

Negative experience: This place is trash!!!! I did a two day camp outside of GameStop just to have them tip friends off as to what door to go to.. and let everyone in the mall that got there last and didn't let those that actually waited inside the mall until we asked the cops what was going on... And then they let 100 people inside to crowed around us as well!!!! I had to spend $900 a piece to get the two xbox units I have now!!!

Negative experience: Horrible attitudes in there seriously very dismissive even when they know your making a purchase. Sad world indeed, all is lost. On e star is too much half.

Fantastic experience: Perfect

Fantastic experience: Friendly staff always willing to help .

Fantastic experience: Still try to sell the pre orders and memberships but the staff is why I keep coming back. Gamestop you gotta stop being so corporate

Fantastic experience: Awesome

Positive experience: Good customer service. Good selection. Only gripe is it small.

Fantastic experience: If you're a video game junkie they've got your fix.

Positive experience: This location is an odd one.

Fantastic experience: Love their PS4 controller insurance, it's a life saver with 3 boy's and 2 systems. Thank you Game Stop for making it easy for me.

Fantastic experience: GREAT CUSTOMER SERVICE AN FRIENDLY ENVIRONMENT