GameStop

Experiencia fantástica: Kari was very kind and enegaging. She was very helpful and informative with my experience at the store. I will definitely recommend this GameStop to others.

Experiencia fantástica: Great prices, friendly & helpful staff. Love it

Experiencia negativa: Carrie was horrible and rude

Experiencia fantástica: It's gamestop!

Experiencia fantástica: Jayden has the best customer service.

Experiencia fantástica: Sara is great, great customer service

Experiencia negativa: Do not preorder from this location. Other stores have games day of release, this one does not. Very disorganized and unhelpful but glad to take your money.

Experiencia negativa: Tried to sell my ps4 they offered me $42 then they went don’t to $10 this store is a joke

Experiencia fantástica: Nice customer service

Experiencia positiva: I’m giving this location four stars only due to the fact that I called their location literally right before I went in within minutes and no one ever answered the phone. I tried five times. Then when I arrived just 3 to 4 minutes later, there was literally two employees in the store and no one else…. it was almost comical. I almost said something, but knew that it wouldn’t do any good. GameStop, if this location is slow on sales not answering, the phone is a good indicator as to why . Otherwise, this is a good location and do really like the store

Experiencia negativa: Customer serviced is trash. Tried explaining to the associate that other stores print out codes for currency. He said and I quote “Does this look like the other stores” lol he refuse to even try what I was asking. I Will never come back to the store until they get new management.

Experiencia fantástica: Sara was extremely accomdating, and took care of all of my questions and concerns. Thank you so much !

Experiencia negativa: Traded in joyous that they did not test and tried to give me defect store credit.

Experiencia fantástica: Thank you Kari , great great customer service

Experiencia negativa: Prob want be shopping here anymore feel the lady in the store had some type of bias in her approach to certain customer and I’ll leave it at that.

Experiencia positiva: Great store.

Experiencia negativa: My go to store to buy my games and great staff

Experiencia fantástica: I just had the worst experience with gamestop corp. The employees at this store are the ONLY reason I will shop at Gamestop again. I was trying to use the 2 year warranty on my Xbox Elite 2 controller, however because they only sell the Core 2, which is the same controller but it has a different sku, it took me about 2 hours in store over 2 days for Corporate to finally allow me to warranty the controller. The associates at the store were very nice and apologized for the inconvenience and made sure to work with me till the issue was resolved. Thank you to the 2 ladies who were working to assist me, I'm sorry I forgot to get your names.

Experiencia fantástica: The service here is amazing. It may not be located in the fanciest neighborhood, but they make up for it with their great service.

Experiencia negativa: Phone doesn’t work? Why does it go straight to a tone

Experiencia fantástica: Went in, looking to purchase a PS3 or PS4. Even though all of the consoles and controllers are checked and tested, we ended up buying the PS5 Slim, because I REALLY want the new Avatar game, which I will be picking up shortly.

Experiencia fantástica: The store clerks were very helpful...

Experiencia negativa: How is it when you in the Store they pick up every call but when you call in no one is available. Would be zero stars

Experiencia fantástica: The staff was very knowledgeable and professional

Experiencia fantástica: Bruce was the best ! Customer service top tier ! Please give him a raise please he was so understanding even tho I came in mad he calmed me down and fixed my problem. Thanks Bruce!

Experiencia fantástica: Was well organized

Experiencia fantástica: Great store with even better customer service

Experiencia fantástica: 5 star need I it say more, special thank to Jose and Tara....

Experiencia fantástica: Always nice staff

Experiencia fantástica: Customer service has been fire since I’ve been going here and that’s over a decade!

Experiencia negativa: Absolutely atrocious! I went to the store at 8:05 on December 22 and the gates were closed and the door was locked. They close at 9pm on Thursday. When I knocked on the door to see that there was two employees not doing anything inside I simply just wanted to ask why they were closed. Keep in mind it is 15° outside and all they had to say to me was that they were closed. Nothing more nothing less. I asked could he open the door because I couldn’t hear what he had to say on why they were closed. He pointed to a sign that said that they close early on December 24 closed on December 25 and close early on December 26th. Nothing about the 22nd and I voiced that to him but yet it did not matter. There were two other vehicles with people Watching this happen. I have never been disrespected like this before and I hope the two individuals that decided to treat me like this either lose their job for terrible customer service, or is held accountable for their actions. I do not recommend this GameStop.

Experiencia fantástica: Ordered a Kaira Pro headset online for store pickup. Didn't realize they'd accidentally bagged up the regular version when I picked it up, which, given the packaging, seems like a very easy mistake to make. Went in the next day, and got it exchanged for the correct item in less than two minutes, no hassle at all. Sometimes, great customer service isn't about always getting it right 100% of the time, it's about how you handle the situation when it goes sideways, and the folks at this store did a fantastic job, and turned a small error into a happy customer. My thanks, ladies and gentlemen.

Experiencia negativa: Clueless staff, terrible company.

Experiencia positiva: Good stop. Had pre owned games i was wanting . Quick lines.

Experiencia fantástica: It's so good GameStop

Experiencia negativa: This store says it opens at 11:00 am on Sundays but when you go around that time it is still closed. They should change it that they open at 12:00pm instead if they are going to be always late on Sundays and don’t have people waiting outside.

Experiencia fantástica: The people there are very outgoing and you feel welcomed the moment you walk through the door. The employees there treat you as if you are family and takes really good care of you.

Experiencia negativa: I've called there several times & it's like no one is there. No one ever picks up the phone when I'm trying to give this company my money.

Experiencia positiva: This store always makes me feel welcomed, and reminds me that I'm being monitored for my own protection. I feel protected.

Experiencia fantástica: The best gamestop in Arlington.. friendly workers clean store makes you want to spend your money...

Experiencia fantástica: Shout out to the salesperson who checked us out yesterday evening. He took the time to read the parental advisory labels for the game my son was buying, which I had honestly forgotten to check. Thank you for looking out for my son!

Experiencia fantástica: Been going here for years, i always have a great visit, the staff is really nice and helpful compared to other gamestops, nice display items and things to buy

Experiencia fantástica: Love it

Experiencia negativa: This location is pure evil but that’s OK because I have an advocate who works hard for me what they meant for evil God turned it around in my favor and I still was able to get my son an Nintendo switch! I called this location to make sure the availability for Nintendo switch was in stock. There was a promotional price online for me to be able to pick it up in store and when I called, the lady I spoke with said sure they are in stock and they have all three switches she even went online and confirmed the price for me stating that I was correct and that the product could be new and not refurbished to my dismay when I got off the phone and went to order at the promotional price I saw they had removed the stock availability and put it to zero so that I could not purchase it. My son‘s 11th birthday is today and he’s been wanting the switch for a year but I couldn’t afford it and was only able to get the lite now that I’m finally able to get it it really hurt me to be turned down from this location fortunately I was able to get my son to switch with no issues. This location should be ashamed of themselves just AWFUL.

Experiencia fantástica: Love this store friendly helpful ps5 for life

Experiencia fantástica: Professional and friendly service.

Experiencia fantástica: Friendly Staff!

Experiencia fantástica: Kool

Experiencia positiva: Gamestop is a great store, but this one never picks up the phone!!!!! But the staff working their is Super , i will change to a 5 star if they start better customer service..

Experiencia fantástica: Love it there! Been going since 16.

Experiencia fantástica: They have great customer service and are very knowledgeable

Experiencia fantástica: Nice youngens

Experiencia fantástica: The customer service here is amazing!! The store is also very clean and welcoming! The staff really knows the ins and out of this place! Can always answer any questions I have!! Love this location!! Great job!! Highly recommend Jose! He is so knowledgeable and has great customer service!! Can’t go wrong here!

Experiencia fantástica: This is a great store and Tara has always helped me and my son get the most that we can she's a great employee and she's very knowledgeable about everything

Experiencia fantástica: One of my favorite locations. The employees are very helpful. Neat and organized ☺️

Experiencia fantástica: The cashier inside you're the only one there I believe the line is backed up but she handled the stress very well she was very pleasant also

Experiencia fantástica: Friendly staff, clean and organized

Experiencia fantástica: Great experience. Gave me my tax exemption, love it.

Experiencia fantástica: Very helpful in getting what I needed

Experiencia fantástica: Very friendly and attentive

Experiencia positiva: Good location

Experiencia fantástica: If I can't find it they usually do. Great place

Experiencia fantástica: If there’s any reason to visit a brick and mortar store these days (in context of online shopping being available), it’s because the staff are friendly, professional, and knowledgeable- and all these things ring true here!

Experiencia fantástica: This gamestop is the best around ! The staff is always friendly and takes care of me . Ever time i visit i always leave with something or they help find it at another store . 100% the best !

Experiencia fantástica: That game stop still sells almost everything they always did before the pandemic started. They still don't accept cash you need a credit or debit card. They are people who are knowledgeable about all things gaming. A very pleasant experience. Thank you game stop

Experiencia fantástica: Great customer service.

Experiencia fantástica: You are amazing

Experiencia fantástica: Clean store. Good help. I needed a lot of help since I know nothing about video games to buy a gift and Jose made the experience enjoyable.

Experiencia fantástica: Enjoyed my visit, The cashier Tara was very helpful when it came to helping me change my address of my pre-order, and very patient.

Experiencia fantástica: So much more than a game store

Experiencia fantástica: By far one of the nicest, cleanest most customer focused oriented store. When you come here you feel like you're actually family, not another walking sack of money. They take the time to connect, find your needs and offer a solution, or CFO like i call it. This is one store I come to time and time again. I never have problems here. The employees and managers are always helpful and kind. If you go ask for Luis or Tara!

Experiencia fantástica: Hopefully this store doesn't permanently close.

Experiencia negativa: Rude & doesn’t care about customers happiness. Literally argued with me over a used game being brand new when he was holding it in his hand obviously opened. I’ve sat in the lobby waiting for 20 minutes just for them to charge me correctly.

Experiencia fantástica: You gota love this place if you're a gamer

Experiencia negativa: When I tried to call, they rejected it after two rings. I called again and it said the line was busy — clearly they took the phone off the hook.

Experiencia positiva: My go to place for games with exclusive limited edition copies.

Experiencia negativa: Never again will I shop here again lady in 4/27/2020 evening shift was very rude on how she took my debit card

Experiencia fantástica: Good Customer Service,Friendly People working behind the corner

Experiencia negativa: They dont pick up the phone

Experiencia fantástica: Great customer service &very helpful family

Experiencia fantástica: My go to GameStop close to home and friendly staff

Experiencia fantástica: Staff never dissappoints.

Experiencia fantástica: Go there all the time .. such a big help

Experiencia fantástica: Good buying experience

Experiencia positiva: i HAVE BEEN COMING TO THIS GAMESTOP FOR OVER 20 YEARS... YES I AM OLD. THE AREA IS NICE AND THE CUSTOMER SERVICE IS TOP NOTCH. I MOVED FAR AWAY AND I COME BY EVERY NOW AND AGAIN FOR THE SALES AND SERVICE

Experiencia fantástica: Friendly and helpful!

Experiencia fantástica: Thank You GameStop for paying off the remaining amount of my Nintendo Switch layaway! You made one 10 year old very happy!

Experiencia negativa: Store was worried to much about theft. Felt like they was watching me the whole time I was there. So I left and went to my favorite gamestop to get what I wanted. Not going back to this location ever. If Im going to be rushed to buy to the point I can't look around and make my decision then whats the porous of shopping?

Experiencia fantástica: These people are great to say the least. All of the employees at this store are friendly and go the extra mile to provide their customers with their needs. 5 stars is not enough to describe the great people that work in this store. Hats off to all of the employees that work here. I personally want to thank everyone at this location.

Experiencia fantástica: Staff was helpfull from moment i walked in love this store and employees

Experiencia positiva: My husband is happy, guess that's all that matters

Experiencia fantástica: Spoke with Roman and Jose. Very friendly and informative people in the realm of gaming. Traded in my copy of GTA5 and was payed a good amount quickly and concisely. I will visit again after doing groceries at Kroger.

Experiencia fantástica: Amazing store. Chill environment, great service. I like it

Experiencia positiva: Overpriced, but good selections

Experiencia positiva: Son loves it to trade in games and buy new ones great this ok ne is open later on Sundays

Experiencia fantástica: Enjoyed holding a conversation with 2 beautiful female staff at this location! They answered all my questions. Almost had me buying a yearly subscription and i dont even frequent the store. Seriously the store is clean, has many selections of games and clearance items. Just wish the games were universal when it comes to prices. I can find 1 used game for lets say 19.99 then find another for 39.99 but have no difference in game type.

Experiencia positiva: Love the the employees always helping and suggesting and we can hold a conversation

Experiencia fantástica: Great staff

Experiencia fantástica: The people there are very down to earth. That's a great quality to them.

Experiencia positiva: I loved it the lady was nice and pretty too.