GameStop

Experiencia fantástica: Always a great experience with purchases, returns, trades. The staff are super helpful.

Experiencia negativa: One of the managers here sold me a shitty ps5 it was supposed to be new ! No I didn’t get the warranty because it was supposed to be new. I would be very weary buying from this location any kind of console, they will sell you a bad console and when I tried to resolve the issue despite it always overheating they just said too bad too sad pretty much.

Experiencia negativa: Being carded twice for an Xbox 360 game brought online is really troubling. Only dispensaries do that. My order wasn't even ready. And the disc was in poor shape

Experiencia fantástica: Staff here is amazing! Called ahead and they had a PS3 game in stock and held it for me. Chewey was awesome at checkout and even pulled up my old gamestop account. Great spot and cool store in general with lots of collectables! The used game was also in excellent condition

Experiencia negativa: The new owner Eric Hannaway doesn't allow damaged good discount on damaged goods. Horrible policy, hate the new management

Experiencia fantástica: We love Zach

Experiencia fantástica: Zach was very helpful in helping me move my data from a switch to another switch. When I called the team in general was knowledgable and helped me tremendously. Awesome team!

Experiencia fantástica: Very sweet people, they hooked it up with a switch charging port!

Experiencia fantástica: Love this place. The store manager is so sweet.

Experiencia fantástica: Love this store. They sell a product that is easy to love. The employees are helpful, knowledgeable, and have good energy. Their clientele are fun and eclectic. GameStop makes gaming affordable for gaming wannabes to pros. Highly recommend a visit to this location. Love their stock:)

Experiencia positiva: This GameStop in Glendale absolutely delivers on nostalgia. The moment I saw the Halo 3 window decal, I knew I was in the right place. It’s a great stop for anyone who grew up with Halo or still appreciates classic gaming vibes.

Experiencia fantástica: Jake was very helpful

Experiencia fantástica: This is a sacred site. Please be respectful when you pilgrimage here.

Experiencia fantástica: Super helpful.

Experiencia fantástica: Staff was helpful and retro games are at this location.

Experiencia fantástica: GameStop is an excellent place my mom Carol goes over there and everyone is very kind and Zachariah Lance Jesus Fischer AkexJake are very professional and very caring and hard workimg and place is clean and they are helpful with customers

Experiencia fantástica: This GameStop is the absolute best! Super friendly staff my husband and I go all the time. Definitely recommend.

Experiencia fantástica: Lance is the best! Really helpful

Experiencia positiva: Zach who I’m assuming is the general manager was below average help on a busy drop day and let several people cut the line to get ETBs, they also raised there prices compared to other places selling Pokémon. Recommend spending your money elsewhere.

Experiencia negativa: New review : Called in to see if they had a product , they said they had 8 in stock . Wouldnt hold one for me even though I said I was heading down. I show up just to find out that 1 person bought out an entire stock . I would have left 2 stars if they were just honest in letting me know someone else was coming down to buy the entire stock and for me to just not waste my time driving down.

Experiencia fantástica: Zach was super helpful and friendly. He helped me figure out my gaming situation and new console situation. Thanks Zach

Experiencia fantástica: Pretty friendly staff, just hope they can get their a/c running again. I feel bad they have to work like that. Also, great experience for first time midnight release(for Legends Z-A)

Experiencia fantástica: MAKE HALO GREAT AGAIN! W MANAGEMENT!

Experiencia fantástica: I have been coming to this GameStop since moving to Denver and Zach is amazing! He clearly loves games, gamers, and the hobby as whole. I was here for the midnight release of Legends: Z-A, and he made the night fun, efficient, and celebratory. Give Zach a raise and make sure to also talk with him about your fave speed game

Experiencia fantástica: Make Halo great again

Experiencia fantástica: Alex was amazing! Went in to sell some games. We chatted about the games I played and shared our experiences. Excellent service and prices.

Experiencia fantástica: New review: We went today and the manager, i didn't get his name was able to help us with the issue. Thank you so much for your help today you were great!! Old review: We bought $200 in games on September 20. I go today to the store and asked him to find my receipt, his answer was no I can't find it because we have 100 transactions a day. If a restaurant has over 300 a day and they can still find a receipt, why can him? If it's because he doesn't know is preferable to say it and get someone that is able to help.

Experiencia fantástica: The store associate helping me today was so patient and friendly, wish I would have gotten his name. This is also a massive store and really well stocked with lots of items, in addition to games. Spacious parking lot, is also convenient.

Experiencia positiva: I’ve always come to this GameStop for Pokémon cards, but the other day I showed up at opening and a man bought every single pack before I could get one. I begged for just one, and he told me, ‘if you snooze, you lose.’ I was crushed and I cried a little. GameStop really needs limits so one person can’t ruin it for everyone. I’m adding a picture of the “pokemon card bandit” to this review. He should be banned from the establishment!

Experiencia fantástica: Awesome service from Fisher very polite and professional!

Experiencia fantástica: This location is easily the best one around! I’ve been in twice now to send out cards to get graded and two different employees helped me out, Zach and Fisher! The two of them are both friendly and patient! I’ll be coming here from now on instead of going to my local store around the corner from my house!

Experiencia fantástica: Everyone at this gamestop is always super helpful and friendly

Experiencia fantástica: I had a fantastic experience at GameStop today, largely thanks to Lance Setlif. His knowledge of games and consoles was impressive, and he was incredibly patient in helping me find exactly what I was looking for. Lance didn't just try to make a sale; he genuinely seemed interested in ensuring I got the best product for my needs. His friendly demeanor and helpful advice made the whole shopping experience enjoyable. I highly recommend visiting this GameStop and seeking out Lance—you won't be disappointed!

Experiencia fantástica: Staff was helpful and the gamestop is relatively big compared to others with many items

Experiencia fantástica: Staff was helpful and informative. Went above and beyond for me. Met all my needs and wants. Grate attitude and environment.

Experiencia negativa: Friendly staff but it’s embarrassing they didn’t have my pre ordered gear for a switch 2 case, shrugged, and essentially tell me to kick dirt for a few weeks.

Experiencia fantástica: We had the best experience here with Zach, Fischer, and Alex buying our PS5. they were all incredibly knowledgeable and assisted us in every way possible. Love these guys!

Experiencia fantástica: Fischer helped me and my partner incredibly through the complicated return process. We had bought a Wii U off of the website and it was defective so we wanted to trade it in for a working one and Fischer helped immensely with that. Fischer also helped us test the console in the store so we were sure about its functionality. I'm autistic and I get stressed easily, Fischer made the process easy to understand and therefore minimized the stress.

Experiencia fantástica: Great concept having the retro game station at gamestop. Alex was extremely knowledgeable and helpful for myself and my son and made the whole process very fun while maintaining wonderful professionalism. My new main store by far!!!

Experiencia negativa: Went in to look for an external hard drive for my playstation 5. You guys might want to think about training your employees properly. I was told that external hard drives Do not work and are not compatible for PS5 but yet everything online from Sony. And everybody else States that they are train your employees or lose business. I'll take my business elsewhere from now on. Gamestop used to be a good place to go but now the people don't know anything about games and they don't care about Properly informing their customers. If I could leave no star rating I would. Update 4/3/25 Went to go look at some games store should've been open at 9 am it is currently 933 am and still locked up and closed no one inside nothing corporate really needs to fire everyone from the manager down and start freash at this location

Experiencia fantástica: So fine and pop figures are what I was looking for.

Experiencia negativa: They need to train their people. Or else hire people who can read. Checked online that a game was in stock. Called confirmed they had said game in advance dude pulled the disc while i was on the phone. I was looking for "Naruto Ultimate Ninja storm 4: road to Boruto" for PS4 which includes all the DLC and is notably different that "Naruto ultimate Ninja Storm 4" which was the base version with no DLC. I Made sure to highlight the difference in version. Drove a half an hour and got sold the wrong game. Mistakes happen I get that but When I went back in and explained the mistake the dude had the audacity to tell me I was wrong. I even showed him a picture of a clearly labeled disc and he said it was PS5 despite the disc saying ps4 right on it? Ps4 discs have the blue marking on them where as ps5 has white so even if you cant read you should be able to tell the difference. I would strongly suggest reconsidering buying any used products from this location. Either their inventory is messed up or their staff is grossly incompetent and has absolutely no idea what their talking about. You are likely to get the wrong game entirely especially in this day and age when there are so many different variations of the same games some with much more content then others. I have inculded photos of both game variations below so you can understand exactly how incompetent/rude these people were.

Experiencia negativa: I'm consistently disgusted to see each and every Gamestop has modified their store to get Distributor pricing on TCG cards and then they charge 50% above MSRP... That is of course on the rare occasion that there is even a single box on their entire 30 foot wall dedicated to cards (As per distribution access guidelines). I think I'm done with them altogether. Ebay is bad enough but full blown nation wide retailers with distro access price gouging is vomit inducing. All the other big stores still charge MSRP so this is a clear cut case of greed. Gross

Experiencia negativa: A Great example of the worst business model and customer experience! Employees are not helpful, store is filthy, and the manager is never there to deal with a problem. I regret doing business due to deceptive practices as the merchant's typical course of business. Save yourself the headache, and buy online.

Experiencia fantástica: Staff is amazing product availability is great this is a great store

Experiencia negativa: Bought a used game. Tried to play. It wouldn’t load. Came back the next day with the game and receipt. They wouldn’t give store credit or refund our money. We were told if it wasn’t available at their other locations then you just bought a broken game and they will not help in any way.

Experiencia negativa: Very rude! The manager will make you run around in circles promising to buy used consoles, only to lowball after meeting the laundry list of needs. Do not recommend unless you want to waste days.

Experiencia negativa: Every time I go to this store to trade in. Games of video games. The employee looks at like I'm a criminal. He/ her name Zara He looks about in his mid 20s too early '30s. I will wait till the other GameStop to open. He is a bit heavy set. One star does not describe the service I always get when I go in there. If I could I'll give you a negative five stars. I'm never going back in to that store ever again

Experiencia negativa: Absolutely disgusting manager and employee working there on 12/10 6:00pm. Cancelled my online order even though it was fully in stock upon my arrival. Then both proceeded to insult me and make rude remarks behind my back as i walked out the store thinking i would not hear. Heard every word buddies.

Experiencia fantástica: Having serious social anxiety, Jake was incredibly helpful in getting me exactly what I needed in a timely fashion. 10/10 for Jakes around the world.

Experiencia fantástica: Honestly, they are very, very respectable people, and the quality is high, based on experience

Experiencia fantástica: The employee today was super nice and she was so helpful, took off the stress from my busy day!

Experiencia fantástica: Even though i’ve had not the best and sometimes terrible service at this store, tonight my faith was restored. The gentleman named Zach, who was working the counter was absolutely amazing and attentive, and took care of me and my husband. My husband had a bad experience there earlier today. Zach went above and Beyond to make sure that I left with a smile even though he had no idea about my husbands situation that had happened. Thanks Zach for making the day better.

Experiencia negativa: I am absolutely disgusted. It is Saturday, November 9. I am standing outside of the GameStop on Colorado Boulevard and I’ve been here since 9 o’clock. Gentleman comes to the door at 10 o’clock tells me We are opening till 11 o’clock. There is no note on the door that says anything. When I told the gentleman that I’ve been standing here since nine. He says that sucks for you doesn’t matter to me !! I asked excuse me what did you say to me . He rudely said I don’t care that you have been here since nine you could have left .. I took the bus here to exchange my controller and how dare you speak to a customer that way . I need management to contact me immediately this is out right disgusting. The picture is of the employee at around 10:20 am after he just had this exchange with me … so you don’t open your doors at 9? Then you sit there and stare at me and make me wait longer ??? Absolutely appalling

Experiencia negativa: Waited 30 minutes for help from the one employee. He never got around to me so I left.

Experiencia negativa: The hours on the door, website, and Google Maps list 9 AM as opening on Fridays. As of 10:05 AM today, 10/11, the store is still closed, on release day for Metaphor. Nobody will answer the phone either.

Experiencia negativa: I’m outside right now it’s 9:15 am the drop of Dragonball Z and no one is here to open the store . You got atleast 4 people standing out front and multiple people in their cars waiting

Experiencia negativa: Don't pay for same day delivery.. You'll not see your order for 2 days.

Experiencia negativa: they didn't have my game case here because they said no rude employees kicked me out of the store!

Experiencia negativa: I hadn't been in a while because we don't live close to here anymore but we made the trip out because they have the retro designation. Somewhat disappointingly the "retro" games they have are a bunch of overpriced 3ds and PS3 games that you can find on eBay or Amazon for much cheaper. (Or if you don't want to deal with shipping and stuff level 7 games or something like that.) And while that's hardly the fault of anyone (besides GameStop corporate culture) what was worse was that (at least when we went) there seemed to be just one employee who was making small talk with another customer. Me and another group were waiting in line to be helped and the employee never bothered to ask us if we'd been helped and it wasn't until the group in front of me was about to give up and leave the store that the employee asked them what they needed. We weren't helped at all and eventually left. It seems like the people that used to work here that made this my go to game store have all moved on to either other stores or other jobs. I probably won't be bothering to come out here again seeing as I could get (at a minimum) the same service if not better at any other game stop near me without the long drive

Experiencia negativa: They really need to update their hours. Maps said it was open at 9, got here at 10:50 and the store was closed.

Experiencia fantástica: I haven’t went to another game stop in 17 years. The reason being? This one still has a Halo 3 Mural on the window that’s been up since 2007. Hopefully the staff sees how much it means to me and other gamers in the area. Hope to see it still up at the 20 year mark :)

Experiencia fantástica: I'm giving this GameStop specifically 5 stars because they have the Halo 3 Muriel up on the side, please leave it up forever! Gaming history right there and it's the best Halo ever made. And I'd bet this GameStop is just solid all around.

Experiencia positiva: Called the store right now to ask a question and the employee who answered the phone hung up while I was talking to him. Jeez, didn't realize talking to customers on the phone was so terrible (even though it's part of the job).

Experiencia fantástica: Zora and Zack were amazing!!! Great store and they helped so much

Experiencia negativa: Wouldn’t buy my ps4 because he “needed a break so he couldn’t help us” when there were 40 minutes left until it closed 0/10 this is why GameStop is going out of business

Experiencia positiva: What was once the GameStop of the future is now a mostly empty toy store. The staff is friendly but not all that attentive.

Experiencia positiva: Good store and fair employees. Sold some of my old gaming gear to them in the past. They low ball the value of my gear was all I had issue with, but I needed the $$$ at the time.

Experiencia positiva: Didn't have the video game that I needed for my Xbox One console but had the controller tho

Experiencia positiva: This location isn’t the best one by any means, but it’s better than the one on 20th and Clarkson

Experiencia fantástica: Going through the door can be hard but how bad do you want in? It's awesome in one simple word. The humans are quite nice too . .

Experiencia negativa: I placed an online order for same day in store pickup for a 500 gb PS4 and a dualsense edge wireless controller for my ps5. Confirmed the order and headed into the store. Upon arrival the clerk told me that they didn't have any dualsense edge wireless controllers and they only had the display ps4s. So I took the ps4 and went to best buy for my dualsense edge controller. When I tried to boot up the ps4, it just beeps 3 times and doesn't turn on. This is an indication that the hard drive is bad on this "cleaned, tested and guaranteed, certified pre owned ps4". Except if it was tested at all, they would have known it's a dud and they wouldn't have sold me the product. After I get home and discovered all this, I also noticed that they charged my PayPal and checking account BOTH for products they weren't even able to sell me. This is fraud. So now I'm almost 700 dollars into purchases that I wasn't even able to make at their establishment. I'll never go to another GameStop EVER AGAIN after this catastrophe.

Experiencia positiva: Ran into an old friend here. Very nice store I don't play video games I was getting a present but I felt very welcome

Experiencia negativa: Went to trade in an old console. Wasted 20 minutes with it plugged in to a DP instead of HDMI. Manager stated we can’t take it If we can’t see that it works. I checked their monitor and saw it was plugged in the wrong spot and said can you try it in the correct spot. It indeed worked. Employee then said it needs an update and their wifi is slow so I’m better off taking it home and maybe coming back. For video game aficionados they sure seemed pretty incompetent. I’d rather throw my console in the trash than talk to these people again.

Experiencia negativa: A clear display of laziness. Went to pick up a new controller, grabbed one marked 29.99 and the employee who rang it up said “oops forgot to change the price tag” and then wouldn’t honor the price listed on the box. No regard for customer service nor any good reason why he couldn’t honor it. He said i don’t have “the strip to scan”.

Experiencia fantástica: Nice prices for figures and cards! Videogame selection is good too Missing this store in Puerto Rico!

Experiencia negativa: This place has gone downhill, and fast last time i went they opened 2hrs late and now they sold my roommates pre ordered game and didn't have any in stock. Don't think ill be going back any time soon

Experiencia fantástica: Lance was of great help, had issues with a preowned ps5 and he got it taken care of immediately. 10/10 customer service.

Experiencia fantástica: Shout out to big cam who works here. He came through for me, Nice guy. Give that man a raise

Experiencia fantástica: Absolutely fantastic customer service, staff and leadership. They were more than willing to accommodate my needs when I had health issues and no transportation. Just superb all around. Edit: There was an issue with the switch I purchased (nothing to so with the staff) and they were once again more than accommodating. They knew I had an ACL/MCL/meniscus tear and didn't want me to make the trip (as I have no transportation and had to bike), I did it anyways with my exoskeleton brace and they not only fixed the issue but compensated my efforts for getting there with a tee shirt of my favorite game (yes, they remembered when I told them). It sounds dumb, but for someone in my situation, in-between jobs and having major surgery less than a week away, it meant the world for me. Once again, excellent staff, excellent leadership, excellent service, but most importantly, excellent service/sympathy/accommodations for someone in my position. I wish I was exaggerating, but I'm not when I say it meant the world to me for them to understand my situation. Others have not. They did. Thank you Luke and all that helped, truly.

Experiencia negativa: First, I came in today to get a preorder and the cashier after sitting on his phone challenges me by when I ask he says “yeah?”. Then he’s swearing up a storm which is so unprofessional. Josh, you’re a horrible employee. Secondly, this store is ALWAYS so dead and this experience is just like every other experience I have here. It’s always dead quiet, with a few employees sitting on their phones not even trying to work let alone help anybody. I hate coming to this location

Experiencia fantástica: Came in to buy some pokemon cards and was helped out by Kris. She was so friendly and very knowledgeable. The one thing that stood out was her sincere goal to help me get the best deal possible. She let me know about the buy 3 get 1 free deal and even helped me price match an item. She's awesome!

Experiencia fantástica: Sasha was really nice and helped me with a problem two other gamestops had no idea about. The store is also clean and well maintained.

Experiencia negativa: It's 1145 am on a Saturday, clearly should be open according to the posted hours. Yet they are inside with doors locked, not answering the phone. And won't open the doors.

Experiencia fantástica: My daughter wanted an Xbox, I saw the price and had a Mini panic attack. We checked online and there was a refurbished one. My daughter is happy the sales associate was extremely helpful.

Experiencia negativa: I don’t usually write reviews, but when I picked up my pre order a few days ago from here it was supposed to come with a pre order bonus poster and the lady there was extremely rude and told me that, “We don’t have that”. When I got an email that said that I did. And she didn’t even bother to look. It was apparent that she didn’t want to be there. Also, I was told by another employee awhile ago that I could get my $25 dollars worth of points earned for a previous purchase when their system was down by just bringing in my receipt, and she told me that she didn’t know what I was talking about and pretty much just dismissed me.

Experiencia negativa: I was with my boys went to go pick up a controller and a headset I asked the lady to show me those items so I can purchase them and she would not show me the items that I requested but continue to tell me how high the prices were like I couldn't afford them. The world we live in

Experiencia fantástica: We had the best time today and the staff was so helpful and accommodating! We will definitely be back at booking a birthday party here!

Experiencia fantástica: They have everything a gamer would need. I would like to see more pc parts but other than that I was surprised by the selection.

Experiencia negativa: They had a mouse pad with a $10 price tag and it registered as $19.99. I told the manager that is false advertising. She wouldn’t budge. Just be careful of their prices and the fact that they could care less that false advertising is illegal.

Experiencia negativa: I’m assuming she is the store manager. Very tall with curly hair. Was very rude to me. I guess she got mad I would take a replacement case on a game.

Experiencia negativa: The manager said she had a pre owned xbox series x and told me to that she'll find out about the price because she's not by a computer. I waited and all I hear is her talking to other employees and just hangs up on me. This is what you call customer service? And I call again and now they are saying they don't have any. She couldn't have just told me that in the beginning?

Experiencia negativa: I ordered a game online for in store pickup. This was 2 days ago. I called to check on the order status and the person I talked to said they had multiple copies in stock but I had to wait for the email that it is ready to pick up (still waiting). My bank account was charged immediately after I placed the order. The person I spoke with said I should cancel my order and just go to the store and buy it. What's the point of the online order? Especially after they took my money already

Experiencia positiva: This store can be, a hit or miss. But have found and bought. A few games I liked. And other accessories. Staff is always helpful and nice.

Experiencia positiva: Big location, with a great selection. Unfortunately the woman working (larger woman with curly hair and glasses), was incredibly rude. We waited for over five minutes at the counter for her. She saw us and continued to stock the shelves. Never asked for our rewards account, and was the least friendly person I encountered yesterday. I’d return just for the vast selection, but if I could avoid her terrible customer service, that would be great.

Experiencia negativa: Preordered Scarlet/Violet a few months back and was told there was no prerelease. I recieved no call about a prerelease, and my promo item was given away during the hidden prerelease. My item should’ve been held for 48 hours, and I should have been notified about the prerelease. I’ve been a biweekly buyer for months, but won’t be returning after the treatment I noticed.

Experiencia negativa: Just been waiting here since 9:55 and the store hasn't open it's open regular hours lights on nobody home even tho its veterans day they website says open regular hours

Experiencia negativa: Very disappointing visit my wive bought a new game for me that I did not like when I went to return it the offered me trade in as pre owned when the game was new only opened to play once no store credit or money back for it after the employee could not find the apparently return code that can only be used 48 hours after the game was bought? So I ended up exchanging for a sealed copy but still got stuck with the game I did not like.

Experiencia fantástica: Great service! New employee from Oregon was super friendly and helpful.

Experiencia positiva: Bought an Xbox Series X... didn't work correctly.. I couldn't tell what was wrong.. however after bringing it back in .. the staff were more then sympathetic and obviously asked if I'd like another one or any other console.. however after my refusal they didn't try n push it off or force me to feel pressured onto walking out with another.. they refunded the purchase and told me any info I may need to know concerning my refund.. with that attitude n service I'll be definitely headed back make any additional purchases... great atmosphere and staff. Truly hard to come by... knowledgeable and friendly and invested in the customers.. If ur looking for a Gaming store... here is where ull find a home .