GameStop

Experiencia fantástica: Thien was incredibly helpful and friendly as I was trying to work through some issues with an online order I had for a PS4 console. His clear priority was making sure that I was taken care of and I appreciate his patience through the whole ordeal. There are 3 other gamestop locations within 5-7 miles of here. I will be returning to this location because of my experience with Thien even though it's the farthest from where I live.

Experiencia negativa: Very unsatisfied with the customer service

Experiencia negativa: Worst customer service ever. Lazy and pathetic

Experiencia fantástica: Manager Thein was extremely friendly, helpful, and made our experience enjoyable.

Experiencia positiva: My niece found a couple things, and I scored a couple reusable gift bags from the clearance rack BOGO for .99 We were waiting in line and the 2 clerks were helping 1 couple at the register; maybe training, maybe a more complicated transaction, I don't know. But when another person walked up one clerk stopped and checked them out right away, although we had clearly been waiting patiently to be helped for about 5 minutes. Bummed me out.

Experiencia negativa: Not a braincell in this store. Tried calling about a preorder release and the little kid who answered the phone told me that customer service had lied to me about their procedures.

Experiencia negativa: This is the second time I went and no greetings, no nothing. Stood in line for the second time for a couple minutes absolutely nothing. Not hold on a second or anything and mind you there was more than 1 employee at the store. Extremely poor customer service in my opinion. It does no good to go if you can't even purchase anything.

Experiencia fantástica: Jason is the man! Couldn't say the same about the Colorado Blvd location, however. I was declined to exchange a faulty device I ordered 4 days prior. Not only did Jason figure out how to get me the new device within a few minutes, but there was also good conversation and great customer service in between.

Experiencia fantástica: Super knowledgeable team and we're such a joy! Gave me some great game recommendations!

Experiencia fantástica: The associate that helped me was more than helpful!

Experiencia negativa: Rip off

Experiencia fantástica: Nikki I believe his name was as per my receipt. Was so helpful and had the best customer service I ever experienced. He went and printed us all the PS4 games. We looking for specific games and on vacation in CO. He made we sure we knew all the deals going on. And of course we took the deals.

Experiencia fantástica: Very good

Experiencia negativa: absolute garbage shop, gave me a PS5 literally filled with roaches, happy birthday am I right, they don’t even answer their phone.

Experiencia positiva: The staff was helpful but not sure why they had stuff up if it was out of stock

Experiencia positiva: This is a typical GameStop but obviously smaller being a mall location but the products are hand were plentiful. The only turn-off about today's trip was, the cashiers boyfriend or friend was hanging around and using some not so kid friendly language. This caused us to not look around in depth and just snag up something smaller other than planned. We'll be back but just hope the boyfriend isn't around or we'll just walk on by.

Experiencia negativa: Super disrespectful, they're always late, never on time. Super lazy Never thinking about others time

Experiencia fantástica: Employees were extremely friendly. Had exactly what I was looking for and also offered a military discount.

Experiencia fantástica: The young girl who works here is really nice and friendly, my favorite GameStop

Experiencia fantástica: Thank you to the girl who helped with my phone trade in and helped me with my dark Vader key board! You were very helpful and I’m sorry I didn’t catch your name, thank you for pointing out the keyboard as I am in love with it.

Experiencia negativa: Worst location. Really bad at customer service. Walked out of this location more times than I can remember. Need to work on time management and not helping 1 customer for 45 minutes while ignoring others.

Experiencia negativa: Wasn't there two days ago

Experiencia fantástica: 2022-August. Nice staff. Quick service. Great prices!

Experiencia fantástica: Basically what man would expect from a mall video game store, fairly limited selection and no demos.

Experiencia fantástica: Did not get the gentleman's name, but he was very polite and extremely helpful with Pokemon TCG questions. 7/6/2022 was the date at 3:45pm.

Experiencia fantástica: Jorge muy amable y excelente servicio.

Experiencia positiva: During the day, this the best store. However, later in the day it's really hard to see and it's hard to navigate trying to get out of this place at night

Experiencia fantástica: Thalia is a LIFE SAVER! Working with her last one of the best customer service experiences I’ve ever had and she truly went above and beyond for me.

Experiencia negativa: Did not have products in stock bad customer service not much help

Experiencia fantástica: I called a girl beautiful and ran away

Experiencia fantástica: Cool gaming gear

Experiencia positiva: Friendly staff. My children found what they needed here.

Experiencia negativa: They rob you for buy backs, I had a employee tell me to sell my ps5 online because they won't pay even retail for them.

Experiencia negativa: Staff seemed very unsure products and wanted you to purchase their products was not really intrigued by any other products that they could not get value off of. The staff didn't seem too friendly either instead of them encouraging me to purchase a game that I was really interested in they wanted to redirect me this place has gone down definitely would not go back or recommended to anyone I will definitely check back online and on Amazon

Experiencia positiva: Well stocked but the staff was uninterested in helping people searching

Experiencia fantástica: Perrisimo diría mi apa

Experiencia negativa: Mala atención

Experiencia fantástica: Thank you gamestop for keeping your doors open.

Experiencia fantástica: Yay

Experiencia positiva: Very friendly

Experiencia positiva: Great place for the kids

Experiencia fantástica: Jorge Ace and Matt are great and honored the warranty on my controller even though There were some complications on my part. 10 out of 10 cool guys and I would recommend this GameStop to anyone!

Experiencia fantástica: Its game shop

Experiencia negativa: Very little selection, they have cases in the shelf for games they don't even have. Very deceptive.

Experiencia positiva: Ok

Experiencia fantástica: Great service..

Experiencia fantástica: Let me just start by saying that Laura was truly amazing today. I’ve been trying to get a PS5 since launch. I was first in line today and she reassured me that I would receive one. Sure enough the message came through and now I’m a proud owner of the next generation of gaming! Will definitely come back to this store with all of my gaming needs. Highly recommend this place to everyone in this area. Thanks again Laura! :)

Experiencia positiva: Not a big selection but customer service is great

Experiencia fantástica: Good service

Experiencia fantástica: They are amazing... knowledgable and super helpful! And this wad durinf during holiday times. ... pretty awesome!

Experiencia fantástica: Very knowledgeable staff

Experiencia negativa: Just look up Camelot on youtube get briefed on what's been going on and DO NOT support any of these stories PERIOD

Experiencia fantástica: Good and friendly people working at the store. Despite being small has a fairly good selection available.

Experiencia fantástica: Very friendly and helpful staff! Good prices on used games

Experiencia fantástica: !!!!!!!!! In a digital age they still provide A1 brick n mortar service. Thanks.

Experiencia positiva: Muy amables

Experiencia negativa: employees are unprofessional and prices are high

Experiencia negativa: Love the people who work in there, but Preordering ANYTHING from this store makes no sense. If you are not having a midnight release... why would I preorder here? They close at 9PM and I was told when I preordered that they would have a midnight release. Called today, "No, this store will not be open tonight for the midnight release." (So you cannot get the game until the next day at 10am)

Experiencia fantástica: Lovely

Experiencia positiva: Friendly people, video games and gifts galore.

Experiencia fantástica: Love this specific store. They are always friendly and helpful.

Experiencia positiva: Only gamers would understand what their buying

Experiencia positiva: Wish they had more games for 10 years

Experiencia fantástica: You can find any games you looking for

Experiencia fantástica: Favorite place to go.

Experiencia positiva: Lots of games to choose from

Experiencia fantástica: Good selection. Great clearance. Come here regularly for deals.

Experiencia fantástica: I am asking or looking for some assistance also it's a good store where you can buy some really cool video games at a decent price everything works really really well.

Experiencia fantástica: There games are good

Experiencia negativa: I robed me

Experiencia fantástica: Was killing time during rush hour, happened to go in and browse. Wound up having fun conversation with the guy about D&D, pen and paper RPGs, upcoming releases, etc.

Experiencia fantástica: Good place

Experiencia fantástica: Cool people great atmosphere

Experiencia fantástica: It's a good place to get good games at a good price.

Experiencia negativa: I bought a Nintendo switch got insurance the thing broke I took it back gutter replacement and then they made me buy more insurance I only had the thing for a month

Experiencia fantástica: Good!!!

Experiencia positiva: Great service cheaper to buy games online sometime you get a good deal. Thier price themselves out of business.

Experiencia fantástica: New game days gone was awesome

Experiencia fantástica: Gamestop is always fun to go to

Experiencia positiva: Best place to buy games but worst place to sell games. I love the knowledgeable staff and the friendliness and I can always feel at home. The place for all your video games needs. It not only has video games but also some game Merchandise. I like the layout of the store which always makes it easy to find what I am looking for

Experiencia positiva: It's small but nice

Experiencia fantástica: Needed help with which Nintendo switch all my questions answered.

Experiencia positiva: Cool

Experiencia fantástica: I always buy a pop figure here, always new staff but what do we expect, usually always nice though. Probably will be back sooner than later.

Experiencia negativa: Red headed manger is a space case and a lier. They sell used games as new. Staff is really rude as well.

Experiencia fantástica: Super friendly staff didn't force anything down our throats

Experiencia fantástica: Always helped with what was needed, if they didn't have it they would direct me to a store who would.

Experiencia fantástica: My kids love this store

Experiencia negativa: Rip off, order online instead save yourself the trouble, taxes, and bad attitude from these guys.

Experiencia positiva: Buen servicio pero algo lento

Experiencia positiva: Service was great but only 3 stars because they are a little more expensive then other GameStop locations. This is probably due to the fact that they are A mall location.

Experiencia fantástica: My husband and son love this place. I like the trade in ability since my son finishes the games quite fast.

Experiencia fantástica: Excellent service. The cashier, Makayla, was friendly and helpful.

Experiencia negativa: My experience was like hanging out with stoned gamers.I received no help literally he said do you want it or not ! Mind you I had just talked to him on the phone. .He laughed.When I said their customer service was poor.He laughed again. It was a gift for my grandchild and I had been to another location so I purchased the game.However I will tell all parents, grand parents and true adults that do not want to laughed at to Not spend your money at this store.

Experiencia fantástica: Same as any other gamestop

Experiencia positiva: I stopped here the other day Christmas shopping. We weren't looking for anything particular and primarily just browsing to see if anything popped out at us. I like the store, and the prices are on par with other gaming stores. My issue is the size of the store and all the standouts. When it's busy, it is really hard to shop it.

Experiencia fantástica: Great deals

Experiencia fantástica: Many options for video games and very friendly staff

Experiencia fantástica: Always good service

Experiencia positiva: Nice friendly staff!