GameStop

Experiencia fantástica: Very helpful! Good atmosphere! Great customer service!

Experiencia negativa: I came looking for a touch screen stylus & wanted to look on my own instead of bothering anyone. lady at the register asked me pretty rudely what I wanted, mocked my stutter when I mispronounced "capacitive" and then acted like I was dumb for wanting to get one there. that's fine- I understand I won't get what doesn't exist. But when I started looking at Nintendo stuff she made it seem like I wasn't allowed to still browse the rest of the store. I'll just go to Walmart for my switch games I guess

Experiencia fantástica: The one on Roe Avenue in Kansas City is great. Mitzi is a manager and she has great customer service. I applaud her. Went back again today after a year. Mitzi was there and I she was excellent. I can always find something here and I did. Great store.

Experiencia fantástica: Like GameStop

Experiencia positiva: I went to go buy the PlayStation portal for my son I don’t know much about games the employee was very knowledgeable

Experiencia negativa: Sold me a game that does not work. Then told me there is no way to replace it.

Experiencia negativa: Sold me a game that does not work. I tried to return it and got a nasty attitude from the employees. When they agreed to switch it out, they gave me a disc that was even more scratched up and still did not work. I'd give this place a 0/10 if I could. HONESTLY YOU GUYS ARE BETTER OFF GOING ACROSS THE STREET TO WALMART AND GET A BRAND-NEW GAME FOR THE PRICE OF THIS GAMESTOP USED GAMES. Thanks for reading!

Experiencia fantástica: I went in today to submit some baseball cards for PSA grading. The employee who helped me was very knowledgeable of the process and time frame. He was also very friendly. It's a super easy process. I'm looking forward to continue to use this service through Gamestop, it saved me quite a bit of money vs submitting myself.

Experiencia positiva: What a nice gamestop.

Experiencia negativa: The people here are so rude. When I came in about my cards an the grading process the lady was very short an defensive when I was worried about the care of my card on the process of the grading.

Experiencia positiva: Everyone says there rude but I had good interactions, but GameStop in legends they are RUDE. This store was okay.

Experiencia negativa: The Lady (mitzy) running the store had a nasty attitude the entire time we were in the store which was a grand total of maybe 5 minutes. I worked retail before and I have never ever treated a customer like that. I will never be back to this location ever.

Experiencia fantástica: Muy buen lugar para comparar juegos muy recimendado

Experiencia positiva: Nothing wrong with the customer service. Half of their pre owned games were priced higher than buying it brand new! I went across the street to Walmart to buy the game I wanted but new instead.

Experiencia negativa: I bought a PS5 Pro last year and got their insurance. I was told if anything happens they give you a NEW one and you don’t have to mess with the manufacturers warranty. Flash forward and I am having brief random no signal flashes from it. So I go to get it swapped out and they try giving me a USED one and tell me that’s their policy.

Experiencia negativa: Rude employee very unhelpful. Spent most of the time I was in the store just playing on her phone. 9/16/2025 about 1:05 pm.

Experiencia fantástica: Was very nice people

Experiencia fantástica: Very clean and well organized, staff was also very helpful

Experiencia negativa: Staff are lazy

Experiencia fantástica: This GameStop is my home GameStop. My go to for everything! The employees are always super friendly and welcoming. Anytime I have ever needed any assistance finding anything they have been excellent at assisting me. The management is always great and they do a great job of running the store! Keep being awesome guys!

Experiencia fantástica: Carlos was super duper helpful :)

Experiencia negativa: Workers are very rude and can't be bothered to check if other stores have sold out games

Experiencia fantástica: I recently started going to this GameStop. So far, all the employees I've encountered have been awesome. Really friendly, and provide great customer server. This will be my go-to GameStop now, even though it's not the closest to me.

Experiencia fantástica: Mitzi is a true professional. Amazing customer service. Helped with my issue and gave exceptional service. Always a pleasure to be assisted by her. Thank you Mitzi!

Experiencia fantástica: This gamestop has some of the best stock I've seen around and one of the only ones that does the PSA submissions. The manager that helped with with the first one was very friendly and patient with me as I got all of my stuff sorted and they were still learning a little bit too. They all made me feel comfortable and that my cards were with safe people. I recommend checking them out especially if you are interested in TCG

Experiencia fantástica: Nice place

Experiencia negativa: Took a Xbox one s and was offered $10 I’m not even joking I took a ps4 controller too the one in Westport had stick drift $11 something is wrong with that . The Mexican lady act like I had did something horribly wrong by walking in as well definitely doesn’t know what a hard working job is if you can’t treat customers with a smile and respect won’t be shopping here again she will probably see this and say thank god lmao

Experiencia fantástica: Great Employee. Very helpful and knowledgeable.

Experiencia positiva: Revising my review, have had better experiences and this location is now my go-to. I know the company leaves people wanting more but I've been satisfied with my requests/pre-orders/questions.

Experiencia fantástica: Mitzi is always so nice and helpful when I come in. This is my favorite gamestop to visit!

Experiencia fantástica: Fui los otros dias buscando unos juegos y la muchacha me ayudo mucho (I think her name was Mitzi). Me contesto todas mis preguntas. La tienda super organizada y recogida. La recomiendo

Experiencia fantástica: I went looking for a gift for my son's birthday and Mitzi helped me understand what to look for. Needless to say he was very happy with his new console!.

Experiencia fantástica: The BEST GameStop I’ve been to. Mitzi (the lady who helped me) was phenomenal!! Will be back to this location specifically for her.

Experiencia positiva: MarinvLarinv

Experiencia negativa: Really rude staff. I was looking for an adapter that showed in stock online. Asked the employee about it and he rolled his eyes, said I don’t think so, and walked off.

Experiencia negativa: I purchased a game yesterday and my son did not like it. I took it back to the store with my receipt and they would not allow the return and wanted to give me $15 for the $40 game. I will not be wasting any more money with this company.

Experiencia negativa: If you want to experience poor customer service this is your store. I came in asked for a game they said yes we have it then after I said I don’t want to pay 15$ for pro membership they said they don’t have the game. The employee was rude with his answers. I won’t be visiting here again.

Experiencia fantástica: Mitzi is super nice and very knowledgeable and helpful. I will be back here.

Experiencia negativa: Went to a GameStop to pick up NBA2K22 but they didn't have it. Looked it up and sent me to another GameStop but when I got there, they didn't have it either ...No explanation as to why I was sent there, no apologies...I went to the Walmart that was right next to it and found my game, no problem. I used to frequent GameStop but they done fell off...

Experiencia fantástica: Love coming here! Always helpful! Great customer service

Experiencia fantástica: Great customer service

Experiencia negativa: The worst GameStop I've been to, definitely worth driving out of the way to another location just not to have to deal with the lady on staff.

Experiencia fantástica: The cashier was ok butt good product

Experiencia fantástica: This is my local GameStop that I always go to and do Pre-orders and other purchases. The staff are pretty knowledgeable, they always give you good recommendations and the staff is always pretty friendly especially Misty! She’s always so energetic, kind and always provides the best service. Definitely 5 stars

Experiencia positiva: Was a game stop not as full of games as pre 19

Experiencia positiva: Great items found me a mario hat and it was a must

Experiencia negativa: Poor service the only reason I have this place two stars was because the lady that works there actually cares about the customers. The so called manger there should really be replaced I’d rather drive the extra five miles to merriams game stop then to come back here I’ll order off line before I come back here

Experiencia positiva: Need more controllers

Experiencia fantástica: Honestamente mano esta tienda es el mejor gamestop que e visitado. Los empleados son super buena gente y siempre tratan a uno super bien.

Experiencia negativa: I try and try and try. Game stop why? Why won't ur associates pick up the phone? I'm trying to purchase something and for some reason can't get help! Well I guess u don't want people's money or better yet come into ur store for covid and a console. Ur customer service!!!!

Experiencia negativa: Opens at noon and its 12:10. Nobody here and no sign to indicate hours have changed or location has closed. How hard is it to open on time at noon?

Experiencia fantástica: Real nice place, real nice people. They get you in and out quickly and they care about the people that come in.

Experiencia negativa: I went in there simply to issue a return, a lady named Lizti helped me and she was simply rude, I asked for some info on couple of games and offers and she just replied in a rude manner. She seemed like she barely wanted to be there. Take your service somewhere else than here.

Experiencia positiva: Lots of games

Experiencia negativa: Never has anything in stock. Always super rude and unprofessional

Experiencia positiva: Good

Experiencia negativa: Its 12/21, the ad states the game is on sale for $19.99. The VERY grumpy and unhelpful cashier argues about the price being $10 more. This game and the other sale game we wanted are not in stock. Why have them on the shelf if they are not available? Wont go back to this store

Experiencia fantástica: Finally got a ps vr.

Experiencia positiva: Such a great store , employees are great , products are amazing . This place is just all around amazing

Experiencia fantástica: Some of the most helpful GameStop employees I've ever encountered.

Experiencia fantástica: Great

Experiencia positiva: This is just one of many GameStop's that I've gotten my games through over the years pretty reasonable prices on a lot of their games and old games Nice place

Experiencia fantástica: You can find every games

Experiencia negativa: If i could put 0 i would but the workers didn't let us in when it was time to open He just looked at me and walked away And whe. We leave he opens the door I wouldnt come to this one

Experiencia positiva: Friendly and helpful staff. Gamestops are always overpriced compared to buying online but if you want it now, they are the only way to go. Especially for older used games/equipment.

Experiencia fantástica: Better customer service and helpful unlike the Westport store

Experiencia positiva: Its game what's else

Experiencia positiva: Good for getting rid of old games and geting games cheaper than online the coustomer servace is hit or miss

Experiencia fantástica: Good place

Experiencia fantástica: Always a great help and great service.

Experiencia fantástica: My kiddo wanted to trade in a couple games to get a new one. Whole process took a couple minutes. Guy helping us was very friendly.

Experiencia fantástica: Cedric was awesome and informative!

Experiencia fantástica: Lots of great products. Knowledgeable staff.

Experiencia fantástica: All for under $90! Very happy!

Experiencia negativa: Gamestop always rips off their customers

Experiencia fantástica: Sedrick is awesome. I wish all Gamestop employees could be like him.

Experiencia negativa: Customer service is just plain awful at this store. Product knowledge is nonexistent and they will only try to scam you into the most expensive products. Outside of the manager the employees should be let go, or taught how to work with people.

Experiencia fantástica: This is my main store I shop at, and they always greet me by my first name since I come there so much

Experiencia positiva: Great place to take your unwanted cellphones to sell. Best price around and great service!

Experiencia fantástica: Cedric was fantastic. I was in and out and he was very knowledgeable for what i needed. Thanks!

Experiencia positiva: They have a wide selection of games and gaming accessories. I went in a few days after Christmas to purchase a Super Smash Bros Nintendo Switch Wireless GameCube controller. I was told that they just received a shipment and was asked to wait while they unpack the boxes. After an hour I told an employee I would be right back in about 20-30 minutes if they could sit the item aside for me since I had additional errands to run that day. I was informed by this different employee that they did not have a shipment of them and there were none in the store. Not even in the back. I was then told that I should purchase something else. After waiting an hour for an item that they didn't even have, I was frustrated and ended up not buying anything. I did look at their Nintendo Switch Joy Con controllers and they're $10 cheaper at the Wal-Mart right next door. My advice would be to either buy online, or go to Wal-Mart next door.

Experiencia fantástica: It's a good place to get videogames and good customer service

Experiencia fantástica: Friendly staff the location was very tidy and they had some amazing deals on overwatch merch the last time I was in there. Highly recommend it.

Experiencia positiva: Great selection

Experiencia fantástica: Thx again GameStop and especially Carlos for the fast and friendly service

Experiencia fantástica: Great sale.Nice staff

Experiencia fantástica: Nice and friendly, great selection...

Experiencia negativa: They wouldn’t not let me grab a copy of gta because apparently I was to young

Experiencia negativa: Employee's was very rude

Experiencia positiva: Smaller than most GameStops. The man behind the counter was a bit rude when answering simple questions.

Experiencia fantástica: Got a cheap ps4

Experiencia fantástica: Pre ordered nhl 19 deluxe edition. Was supposed to have 3 days early access to the game. When I went in to grab my copy, it had been sold, accidentally, to another customer. Now I have to wait until the actual release, which ruined the reason I pre ordered the game. With that being said, every other experience I have had with this gamestop has been awesome.

Experiencia fantástica: The 2 associates were very knowledgeable and friendly. Thanks!

Experiencia fantástica: My favorite game stop!!

Experiencia negativa: One of the two guys had some knowledge of gaming supplies, friendly. Store wasn't the cleanest. Prices are cheaper at pawn shops.

Experiencia fantástica: Awesome! Very informative and friendly staff.

Experiencia positiva: Thats were the best friendly folk are

Experiencia positiva: Had the memory card I need for my psvita

Experiencia negativa: Pushy associates.

Experiencia fantástica: I've been going to this place for years it a nice place to go to to get games and some workers are so cool I love the workers there and ya. Although I think you should get more money for trading in your games for money. Besides that it's great!