GameStop

Experiencia negativa: Had a terrible experience. The cashier was incredibly rude to me, and quite frankly it felt targeted. I hope that cashier learns better customer service quickly. I left before I made my purchase.

Experiencia negativa: cashier was rude and aggressive. sad to have spent so much money at this location in the past.

Experiencia fantástica: Súper contento con los juegos que pude encontrar en game stop todo lo que buscaba protectores controles y todo tipo de accesorios están en game stop

Experiencia negativa: My preorder never transferred to store after my original store closed, and they cheated me out on $13 I spent on the preorder once they started processing the order. I ended up getting the game after 2 weeks, but it wasn’t worth the drama. I do not recommend this place anymore.

Experiencia fantástica: The people who work here are actually pretty nice

Experiencia negativa: If I could give zero stars I would. My son-n-law bought a digital code from this store for my grandsons birthday. He brought it home and tried to activate the game on my grandson's brand new switch. The code was barely legible and could not read it. It finally told them they had exhausted all the tries to enter the code. He took it back to Gamestop to get them to help and they said it wasn't their problem that he would have to contact the manufacturer. And it was Gamestop's scrappy printer that didn't print the code properly. So now my son-n-law is spending his afternoon trying to get in touch with customer service to see if they can resolve the issue. I will not set foot back in that gamestop. A $30+ game and they did want to make good even though the game was just bought there shortly before.

Experiencia negativa: Back in April, I went to pre-order the Nintendo Switch 2. After waiting in line and finally getting inside the store, the employee told me I couldn't place the pre-order unless I signed up for a GameStop Pro membership. Seriously? What kind of shady bullshit policy is that? Begrudgingly, I signed up for the unnecessary membership and fully paid off the console that same day. Fast forward to the midnight launch. I arrived two hours early to be first in line, hoping to grab my console quickly and make it in time to pick up my wife from work. The release was set for 11 PM, and she gets off at 11:30. Once inside, I handed the employee my receipt, only to be told I hadn’t paid off the console. I calmly explained that I had, but instead of resolving it, they told me to step aside so I wouldn’t hold up the line despite being the first one there. I ended up waiting while more than 15 people went ahead of me before they finally gave me my console. Easily the worst customer experience I’ve had. The employees were clearly untrained and couldn’t care less. I even contacted GameStop Corporate about the situation, and they were just as unhelpful. Bottom line: avoid this GameStop location if you value your time and sanity. You’ll have a much better experience literally anywhere else. You’re welcome...

Experiencia fantástica: Good morning i recently bought a switch and three games IM 57 years of age Mr Dillan Rojas took the time to explain and go over the switch with me. Hes an awesome and patient young man I must say he was very professional and very very helpful.Thank you..

Experiencia negativa: They did not take my headset even know I had Is a warranty on it

Experiencia fantástica: Such an awesome place I think the guys name was Dillan Rojas he was just a chip off the old block let me tell you. Very knowledgeable about every game I asked about I came in there about Funko pops and he found me a Shenron that was out of this world I had been looking for it for a while the only bad thing was i couldnt make a wish on all the dragon balls but all that said, what a swell little guy he was! He had a lot of knowledge about anime but I found he was only at like episode 200 of one piece so I really couldn't talk to him much about that but he knew a lot could not ask for a better assistant manager on staff he's has made me feel welcome at every GameStop he's been at and has even made me want to travel to mobile just to shop!!!!!

Experiencia fantástica: Christina was amazing at helping me find the game I needed! She even let me take a moment to step away and think about something else I couldn’t quite remember. She was super patient and understanding while I figured it out. Honestly, Christina is the best employee I’ve ever met, and I’ll definitely be coming back to this store—hopefully, she’ll be there to help me again. Thanks, Christina, you’re awesome!

Experiencia negativa: I bought a game for $20 and went to trade it in two weeks later, and they offered me a whole 90 cents. Along with the MANY other issues I've had with this terrible company, I'm just done with them. Now I know how they stay afloat. Scamming their customer base.

Experiencia fantástica: Great friendly staff, and many good variety of games to choose from.

Experiencia negativa: Overpriced used electronics. Good job trying to recycle e-waste.

Experiencia positiva: Best one i have been to staff are friendly overall four stars

Experiencia positiva: Good selection Basic prices Good customer service

Experiencia fantástica: Always great customer service with plenty of products to choose from. Thanks associates

Experiencia fantástica: Great staff here

Experiencia negativa: If I could give zero stars I would. As a Veteran I hold a certain amount of integrity. Upon walking into this GameStop to purchase 2 Nintendo switch games and a memory card. The cashier BILL was very indifferent with me from the beginning. With little help I still bought the 2 games and card with my debit card. After the transaction was finalized, I simply ask BILL for change for a $20 bill. He says sure, I hand him the $20 he looks at it, puts it to the light. Then throws is on the table and says it’s fake (I just pulled cash out the ATM). Me being taken aback I stumble my words trying to explain to him that it’s real and that he should use the counterfeit pen on the register and he proceeds to pick up the telephone and calls the cops. The look of anguish and disgust I saw in this clown BILL face as he was calling the cops on me was unbelievable. I took my belongings and just left considering I didn’t want any confrontations. But after the fact I wish I had stayed and stood my ground. I will never be going to this GameStop again. I called the GameStop customer support and reported this incident but I hope all my brothers and people who stand for unity to never go to this establishment again especially if BILL is there.

Experiencia negativa: Got scammed here.

Experiencia fantástica: The manager Carlie was super helpful and very professional. Great store to come buy your games and do midnight releases. Carlos is super cool too.

Experiencia fantástica: Love new management. Place is looking 10x better! Smells nice it’s very clean and organized. Old rude Employees are gone. The store was a total disaster and dirty just a couple months ago. Good job GameStop

Experiencia fantástica: Great selection, friendly staff

Experiencia positiva: Too hot in there for me. I had to leave.

Experiencia negativa: The employee was extremely rude when asked questions and would rather talk to friends instead of checking out customers. Was very displeased with the service, its been a bit since I been to GameStop and honestly I don't think I will be back. I stepped in to buy the new Pokémon scarlet on Friday November 18 simply asked if they had it and was barraged with sarcastic comments and rudeness that was unnecessary.

Experiencia positiva: Still a nice selection....

Experiencia negativa: They had my game, but said I couldn't bring it back because it was "new", even with the receipt? Then I'll just wait for a used copy, no big, you lost out on $40 my dude.

Experiencia positiva: Good folks

Experiencia fantástica: Best GameStop around. Super informative employees and up front about ps5 bundles. While I don’t agree with corporate the employees here helped me with all of my questions

Experiencia fantástica: Nice little store employees are nice and will talk about games coming up and what they would recommend.

Experiencia fantástica: Evan just went above and beyond to help me find the Flying Nimbus Funko Pop I was desperately searching for. I'm so thankful for the assistance and knowledge

Experiencia fantástica: Friendly staff and helpful selecting a good game

Experiencia fantástica: Great place to spend some money on your kids !! All jokes aside they were very helpful and professional.

Experiencia fantástica: It was great we got the game, it came with stickers from the game and a repair thing

Experiencia fantástica: Danny and savannah were very helpful and knowledgeable

Experiencia fantástica: Danny and savannah were extremely helpful and knowledgeable

Experiencia fantástica: Great experience, took the grandson and came home with a switch.

Experiencia negativa: Visited the store twice during a week-long work trip, and was greeted not once nor was I asked if assistance was needed either visit.

Experiencia negativa: Waited in like today for the Black Friday restock only to see the staff allow once customer to walk out with almost all of the stock. Had multiple trips to grab PlayStation 5s. Completely unacceptable behavior when those same consoles will be listed online for twice the price tomorrow. Either ignorant staff of the companies polices or getting a cut back from the scalpers.

Experiencia positiva: Good customer service

Experiencia positiva: Employee answered all my questions

Experiencia fantástica: Well, had to hide before a gun went off and a child was shot in the foot. If an accident, why was a gun pulled from a purse when a domestic fight took place? I just happened to say hi to the 2 women and children. I'm retired and handicapped so could not run out of the store. I would have been trampled. Had to hide at the checkout register and now I am stoves up!

Experiencia positiva: It was ok I took my kid there

Experiencia fantástica: Jordan samples really helped me find everything i needed and he was so nice too

Experiencia fantástica: Staff extremely helpful. Thanks for the game recommendations!

Experiencia fantástica: Employees are very helpful.

Experiencia fantástica: Always have what I'm looking for.

Experiencia positiva: I didn't go in today but they're okay

Experiencia fantástica: The manager Savannah was extremely nice.

Experiencia negativa: These people NEVER answer the phone... What is the point of having a store phone number if you NEVER answer it. I've been calling this store for 2 hours and still no response

Experiencia fantástica: I went to the store today and was needing some new headphones. The associates name was Ashleigh and she was very helpful and very sweet. She helped with anything l need. Its due to her service that any future gaming needs l will gladly return here. She is a great employee.

Experiencia fantástica: Had to quickly purchase some items for my wife's birthday and the employee was very helpful finding what I wanted.

Experiencia fantástica: Hid a banana in their store. Employee got upset. 10/10, would visit again and hide bananas.

Experiencia fantástica: Game Stop is my go to for all video gaming needs. They almost always have what I am looking for and you can get a warrantee on almost everything they sell. I prefer this location because the staff is extremely helpful and courteous.

Experiencia fantástica: Thanks, Ashley, for helping make my experience of exchanging a product effortless!

Experiencia positiva: Favorite stop for cheap games.

Experiencia negativa: Sorry staff games too high

Experiencia fantástica: One of my favorite stores

Experiencia negativa: This place tips off young kids when they try to trade in games. They make a killing off of them. Never letting my kids trade anything again to them.

Experiencia fantástica: Excellent entertainment and sharing with friends

Experiencia fantástica: Good place to be for gamestop

Experiencia fantástica: Good games. Cool bois

Experiencia positiva: Good games

Experiencia fantástica: Feels like I can there

Experiencia positiva: Nice folks

Experiencia fantástica: Loved it!!

Experiencia fantástica: Great Experience

Experiencia fantástica: Nice selection of figures and I love talking to the workers overall a really awesome place!

Experiencia fantástica: Awesome customer service

Experiencia fantástica: Love this store

Experiencia positiva: It's not the best, but also not the worst.

Experiencia negativa: It is gamestop so by default it sucks. They take a game purchased a week ago and buy it back for $7.50.

Experiencia positiva: Typical gamestop. Good game choice and prices are good.

Experiencia fantástica: I end up going in the store for one thing but I couldn't resist the deal I love game stop I can't stay outta here thanks game stop

Experiencia positiva: Not the best experience not the first

Experiencia positiva: Staff was very polite and helpful. Just don't spend too much money on games. Get those kids to spend less time with the electronics and more time with the family, friends and/or sports. They will appreciate it tomorrow.

Experiencia positiva: Never been there....but it is right next door to where I did go. And that was Sports Clip for a haircut. Google and I are still going around and round about where I was.

Experiencia negativa: Bought $500 in gift cards and the young female employee carried on a conversation with another employee the entire time. No thank you for your business, just a "here ya go" and straight back to her super important convo.

Experiencia fantástica: Always a good shopping experience. Helpful employees.

Experiencia fantástica: They've been most helpful every time I'm there.

Experiencia fantástica: Good

Experiencia fantástica: This is the best Gamestop around. Ashley is the manager there and she goes above and beyond to make sure her customers are satisfied. I bought two systems from her tonight. She also found a controller that I had spent months looking for unsuccessfully. It is being shipped to me. So I don't have a picture.

Experiencia fantástica: Very helpful

Experiencia negativa: Employees weren't honest about the Power Up card. It wasn't activated in store as promised and once registered on line, still won't work. I'm just out my money.

Experiencia fantástica: Sons favorite place

Experiencia fantástica: My son insists on going their all the time. Great customer service. Every time I go they always are helpful.. I can go there and tell them what he's wanting for birthday or Christmas and give them his list they will tell me about the product if it's appropriate for him and if they don't have an item they will try to get it or find it for you. Now that's service especially for a mom who doesn't know much about games or systems.

Experiencia fantástica: Absolutely love the place. Game stop is a family trip. Great service everytime beware they will talk you into buying thing though lol

Experiencia positiva: It's ok

Experiencia positiva: I went to this gamestop with my boyfriend and the girl acted like she knew stuff when she clearly didn't, if your not sure don't say anything.. I don't know if the same employee's work there so I gave them three stars because of that. I never went back to this gamestop the one on moffett is way better and the one by the mall, also the one by the mall has more pop's!!

Experiencia negativa: The smell from the nail salon next door was so strong it gave me a headache and I was only there for 2 minutes.

Experiencia fantástica: Friendly and helpful! Great deals!

Experiencia positiva: Could be better, could be worse

Experiencia fantástica: Superior customer service. That's with the trip.

Experiencia fantástica: Always good to shop here!

Experiencia negativa: Gave me 2 bad Xbox controllers without even showing me the new ones until i found them. 1 controller was so bad that wires were exposed.

Experiencia fantástica: Awesome store for your gaming needs. New and used games. You can trade in your old games for better ones. Has game players and their accessories for sell. Play station, Wii and Xbox plus games for your PC. Online shopping available too. Some new games available for play in store.

Experiencia fantástica: Yeah. It's pretty alright.

Experiencia negativa: Used to be one of the best ones but it's now one of the worst

Experiencia negativa: it did not get the right game.