GameStop

Experiencia negativa: Didn't get much help from staff. Just my experience.

Experiencia fantástica: Despite what kirston johnson says Kate has been amazing Everytime I go up there to get items, the day of the pokemon codes Kirsten and her husband came in demanding 7 codes (one for each kid) while only having 3 of said kids with them and not once did Kate tell them their kids weren't people I explore that anyone that reads their Karen review to have common sense to form your own opinion of the store and it's employees

Experiencia positiva: The store was clean , staff friendly , but disappointed in selection of used controllers and accessories, not the same GameStop as it used to be

Experiencia positiva: Two games, both $60 a piece but my kids loved them. Pricey but fun.

Experiencia negativa: We were there to get video game codes among other things, like a new wireless switch controller. We were denied the codes however, the associate working said we could only get one per person. That part is totally fine, however, she said we could only have two, that the children with us, who play more than we do, didn't count as people and could not get the item. Very unpleasant and rude associate. She told us and our children that they did not count as people. Absolutely ridiculous. If I could leave less stars, I would. The associate was named Kaitlyn, associate 723469. The other male associate in the store did nothing. Absolutely unbelievable. Last I checked being young was not a disqualifier for being a person. They play games and absolutely love them, this lady seriously hurt their feelings. We went to another gamestop, the one in Tillman's corner, and the gentleman there treated our kids like the peoplebthey are and allowed them to get the game code they really wanted.

Experiencia negativa: I bought a Switch from here about year ago as a gift for someone. I personally don't play video games. Apparently these jokesters enrolled me into their GameStop pro subscription and I got a charge for renewal on my credit card. When I went inside to figure what was going on, the employee said she couldn't do anything about it and to call their customer support line. I called the customer support line and they said that I would need to talk to someone at the location about it. Also, on their phone menu, the automatic message said they cant help with refunds if you're disputing a pro membership charge, so i guess this happens alot. Anyways, I'm disputing this with my credit card company. I'll go to Walmart or something next time I get a gift.

Experiencia fantástica: This GameStop seems to be the nicest one in the Mobile area. Clean with friendly knowledgable staff and a good selection.

Experiencia positiva: Nice help.

Experiencia positiva: Great customer

Experiencia fantástica: Kids love it

Experiencia fantástica: They help with getting a new headphone then the other one didn't

Experiencia negativa: Closes at 8 pm on Mondays. Came in at 6:50 pm and was refused service because they claimed to be closing soon.

Experiencia negativa: I hate to leave a bad review, but there’s something shady going on here. Was at the store at open for the Blooming Water pokemon drop, where there is a limit per person to buy. Being there at open, they should have been there. The manager claimed “he didn’t know what happened to the shipment and they mysteriously disappeared”. Is what he literally said. Likely backdoored the entire shipment. This was 10am on Feb 7th.

Experiencia negativa: I was here at open for blooming waters set and he said they mysteriously disappeared for some reason. So sketchy

Experiencia fantástica: The guys at games top are very helpful

Experiencia fantástica: they got games

Experiencia negativa: I love gamestop but they say they take graded cards, but only psa graded. Not beckett...or any other grading company

Experiencia negativa: The one on airport is in need of staff half the time it's closed for break or lunch

Experiencia negativa: I live in grand bay and have come to visit this store on 3 separate occasions at varied times throughout the span of 2 months and everytime I come the open sign is on but the doors are locked with a sign that says be back in 5 minutes, and after waiting about 10 mins with no results I leave

Experiencia fantástica: It has been a while since I've been in a GameStop, Bill was super helpful and made it really easy for me to pick out a few new games for my PS4. The store was very organized and neat. If I ever need to go to a GameStop again, it'll be this one.

Experiencia fantástica: My kids love GameStop!

Experiencia negativa: This store refuses trade ins as soon as they are 30 minutes before closing, per the employee working Saturday 04/26 at 8:36pm. This is not posted anywhere and is especially frustrating when their pro week ends at some point soon. I’ve never had issues at any other GameStop. If the store is incapable of doing trade ins, that take 10 minutes to complete, within 24 minutes then the store should be removed as an option for processing trade ins online. I myself will attempt to find this policy somewhere and will update this review later if I can find a posting for it.

Experiencia fantástica: grate

Experiencia fantástica: Great place to purchase games & gaming systems.

Experiencia fantástica: They just happened to have the game I was looking for.

Experiencia fantástica: It was busy but gret people

Experiencia fantástica: Very good customer service

Experiencia fantástica: great

Experiencia fantástica: Kid friendly, nice staff

Experiencia positiva: Did not have adequate knowledge about trade in devices but were very nice.

Experiencia fantástica: Staff is always helpful, and this store normally has a good stock of current titles on hand.

Experiencia negativa: My son bought a pre-owned ps5 for making all As all year. We had purchased it in Oklahoma and he took it to Alabama for the summer. It turned off the day after he got there (3 weeks later) and since he was in a very rural area, he had to wait until his elderly grandfather took him to see his dad in Mobile to exchange it. The manager at the Airport location took the ps5 and slammed it on the counter and some dust came out and he said it was infested, all the while asking him what did he do to it (get it wet, drop it, struck by lightning... he actually said "Was it struck by lightning" my son said "idk, i was asleep." He said "UMMMMM do you atleast know if it was raining???" . My son had Asperbergers and is slightly on the spectrum and had no idea how to handle the situation, nor should he, he is only a kid. He was extremely rude to my son and his father. I spoke to the man on the phone and he was extremely condescending to me. We got my son a few days later and I took it back...they opened it up.... not infested and exchanged it immediately. There was a few specs of dust inside of it. I believe it was because my son was black because I got totally different treatment... im white. But thank you to the other gentleman that inspected it and did exchange it.

Experiencia negativa: Bill that works at the front counter is a rude inconsiderate individual he needs to b in the back where no one can see him I have a bad experience with him everytime he won’t help u at all he has his picks and chooses if it was up to me he’d be fired

Experiencia fantástica: Love it

Experiencia fantástica: Great service. Friendly staff

Experiencia fantástica: Store was well organized and clean. Employees seemed to be friendly and helpful.

Experiencia fantástica: Great friendly staff! I'll be back.

Experiencia fantástica: Had everything I needed

Experiencia positiva: Cheap games in sale but the new ones are a little bit more expensive than other places

Experiencia negativa: HORRIBLE. I went there to trade in an xbox one s for a series s and The old fat white man with the beard looked at my Xbox and denied it for no reason when it’s in perfect condition. Claimed he saw dust inside Then told me to leave. He didn’t even look at at it. He was so rude to me from the moment he saw me. Absolutely disgusting and unprofessional behavior, he scoffed at me and gave me dirty looks. What an old loser who’s 50+ working at GameStop. I’ll never be back considering this is my first and LAST time going to a game stop. I’ll just buy my console at target.

Experiencia fantástica: Esta bien

Experiencia negativa: They now sale more pre owned games than new, and not a very big selection.

Experiencia fantástica: Great cashiers and employees

Experiencia fantástica: It was quick I walk in take care of when I need to take care of and walked out

Experiencia negativa: Just called about a game drive for my Xbox series s and I just brought one and was trying to ask if the newer games can play on it and the dude pick up and hung up on me I didn't do everything wrong sorry if I did

Experiencia fantástica: Fast service took my mom to purchase gift cards for some coworkers and the employees were really helpful and made sure she got the right ones

Experiencia fantástica: Relaxant

Experiencia fantástica: Friendly service

Experiencia fantástica: Good customer service communication.

Experiencia positiva: Very helpful and customer service is excellent

Experiencia fantástica: Ps5! Are always available! And at great prices!

Experiencia negativa: Deception on ps5 availability. They neglected to tell you about the forced bundles for an exorbitant price (you can buy them from scalers for this price!) manager showed zero empathy to the customers in line who were upset by the lack of communication

Experiencia fantástica: Mr. Bill took over the store and he’s so wonderful. Not only is he helpful; he keeps the store immaculately clean! Definitely the only GameStop I recommend actually going to.

Experiencia fantástica: Good location. The employees are very nice and helpful. Will come back to this location and soon.

Experiencia fantástica: Rachel, one of the clerks made my shopping experience unforgettable. She's a very knowledgeable and friendly young lady.

Experiencia fantástica: Danny and savannah were very helpful and knowledgeable

Experiencia fantástica: Danny and savannah were extremely helpful and knowledgeable

Experiencia fantástica: Super helpful folks at this location.

Experiencia fantástica: Love this GameStop. Very friendly staff and they what they are talking about and are very helpful with any technical questions you may have

Experiencia fantástica: Friendly and knowledgeable staff - helped me quickly find what I needed.

Experiencia fantástica: Great value

Experiencia fantástica: My first time at the Airport Store. Alex, Sonny and Erika were extremely helpful. They had alot of patience for someone who did not know alot about certain game systems. I have gone there a few times and have heard them talk to other customers. Their customer service skills in this store and in the Saraland store is fantastic. I visit Saraland more than any and have never had any issues. Your team in these stores are fantastic. Thank you for a job well done. :-)

Experiencia fantástica: The best gamestop in town! They always are stocked and have more merch and accessories than any other place !

Experiencia negativa: Man named sunny answers the phone then hung up I called back 3 more times and my calls were then ignored terrible

Experiencia fantástica: My daughter loves this place. They are always so friendly to her . Alot of knowledge on their products

Experiencia negativa: Phone number just plays an annoying message and then hangs up on you after you press 1.

Experiencia negativa: Absolutely worst customer service at this store. I can't count how many times I've called with a question just to have my call hung up on, it simply not answered.

Experiencia positiva: Nice employees

Experiencia positiva: Zero options for affordable Xbox controllers. $80 brand new or $20 for a used one with bad buttons

Experiencia fantástica: You just can't give cracker barrel less than four stars

Experiencia positiva: Staff is cool.

Experiencia fantástica: Best Gamestop this side of the Mississippi

Experiencia fantástica: Nice friendly professional staff

Experiencia positiva: Very friendly staff, especially for a retail job, and excellent focus on safety and hygiene procedures in their store.

Experiencia negativa: Game stop was bad because my son wanted to sell his games for money and they denied him and he was heartbroken

Experiencia negativa: My fiance called early in the morning to check if they have the Captain America shield and somebody answered his call. And after like half an hour we came here to the store and they are closed posting a sign that said, "Temporarily Closed To Clean and Disinfect. Thank you. -Mgmt". BUT nobody is cleaning. No one is inside the stores even if the lights are on. Terrible.

Experiencia fantástica: This Gamestop is the place to go if you like collectables. They have a large selection. Games too. Can't go wrong here for your collectables

Experiencia fantástica: Was able to get my son the game he wanted during the pandemic with their curbside pickup. Great service.

Experiencia positiva: They are very nice and educated in most games.

Experiencia fantástica: This visit was good the young man was very quick and very helpful. All visits should be like this.

Experiencia positiva: Great help

Experiencia fantástica: Great

Experiencia fantástica: I loved the merchandise and service

Experiencia fantástica: Largest selection of Funko Pops I have ever seen at a Gamestop.

Experiencia fantástica: Love the place, everything i need i can find

Experiencia positiva: Had some games that I liked

Experiencia fantástica: Great service great staff my go 2 for games

Experiencia positiva: Didn't go in grandson did

Experiencia fantástica: Great deals and a lot of goodies

Experiencia fantástica: Good prices great selection of games.

Experiencia fantástica: Good staff

Experiencia positiva: Wide selection

Experiencia fantástica: It was freaking amazing⁉️

Experiencia fantástica: A lot of good games and stuff

Experiencia fantástica: Love this location, very friendly staff

Experiencia positiva: Is a small place but has everything a gamer needs to satisfy his/her needs

Experiencia fantástica: My favorite gamestop out of the whole mobile

Experiencia fantástica: Service with a smile

Experiencia positiva: Helpful and friendly staff

Experiencia fantástica: Good customer care