GameStop

Experiencia fantástica: En opción para juegos y consolas lo mejor.

Experiencia negativa: Pesimo servicio los empleados no son nada serviciales

Experiencia negativa: Haven't shopped at gamestop in years, finally buying my daughter a ps5 and a handful of games for Christmas and after waiting in line the employee decides to come up to me and tell me they're closed 5 minutes before 9. I understand you close at a certain time but after already being in line and being the next customer up with a $600 plus sale waiting, I can see why gamestop is not the brand it used to be. Literally went next store right after to Abercrombie and was still able to make a purchase there.

Experiencia fantástica: Came in for Pokémon and Jay behind the counter was awesome. Super kind and she was happy to talk cards with me for a bit. Great experience!

Experiencia fantástica: Good old GameStop in the mall! Love it!

Experiencia negativa: I want to bring attention to the misleading tactics GameStop uses to get customers to sign up for their Pro Membership. Promises made at sign-up, such as promotional codes or discounts, are not honored, and canceling the membership is an unnecessarily difficult and frustrating process. I filed a complaint, but based on my experience, I doubt it will ever reach the right people or lead to any real change. Beware: No matter what they offer you, do not sign up for the Pro Membership. It’s designed to lock you in, making cancellation an exhausting process filled with endless customer service calls and obstacles. GameStop needs to be held accountable for these deceptive practices. I urge them to address this issue and make the cancellation process transparent and hassle-free.

Experiencia negativa: My family will never visit this place again. The manager was extremely rude and didn't want to help until customer service was called and we explained why we were being treated the way we were. Just before we left the manager said he never wants to see us in his store ever again..so much for customers 1st...

Experiencia fantástica: Great customer service both the manager Aaron and the front counter AAron were both very helpful and helping us resolve our issue.

Experiencia fantástica: Cool. Fun and amazing

Experiencia negativa: The lame employee working at 12:30 on Wednesday Dec 13 was rude with an ugly attitude. Called a day earlier asking if this figure was in stock as the website showed 2 in the system. The employee said nope that they were for pre orders only. I placed the order on the site anyway for pickup the next day as it still said 2 in stock despite what they claim they have to fulfill for preorders the site is allowing me to purchase them. Not my problem if someone decides to linger on their pre order. I went to pickup the figure and the guy at the front checkout was so ugly about “You shouldn’t even be able to order this” “I don’t know why they let you purchase this” and gave me the ugliest bent figure. I kindly asked if I would be able to get another one as the corner was all bent and I knew there were 2 in stock . Instead the lame employee just threw the figure in a giant bag and shoved it at me with the receipt. Glad they’ll be out of business soon

Experiencia negativa: Employees are not properly trained or educated on what to do when “the system goes down” there is nowhere near enough manpower to address more than 3 people in a store causing disorder and chaos to check out and more importantly, I’ve waited over a month for a refund on an item for pick up that was cancelled. I’ve called customer service 3 times, received a “trouble ticket” number that leads nowhere and every associate I speak with has no idea what is going on. GameStop used to be an awesome company of dedicated devoted and informed people and now it’s become an outsourced, unorganized and incompetent disorganization where no one knows what is happening.

Experiencia fantástica: El personal es muy atento

Experiencia positiva: GameStop does one thing and it does it well. No not the games but the service. Always top-notch.

Experiencia fantástica: Completo distintas connsolas

Experiencia negativa: This place is trash, the workers there only seem to like to talk to men, because I was at the register looking for help, and the employee looked PAST ME and greeted and spoke to 2 other MALE customers, and didn't even acknowledge my presence. I waited to see if his customer service skills would eventually kick in, but he continued to ignore me, so I went to buy my elite controller and accessories in another store.

Experiencia fantástica: Perfect deals on games thank you

Experiencia fantástica: La mejor tienda de videojuegos la de cielo vista muy atentos y muy limpio todo

Experiencia positiva: How do they not carry switch dock stations

Experiencia fantástica: Great staff

Experiencia negativa: Took FOREVER for pre-orders to come. Almost a year. Same excuse all the time. "Funko is backed up." They didn't try to locate items from another store like I knew they can. Worse gamestop in El Paso.

Experiencia fantástica: Too expensive

Experiencia fantástica: A lot of good games here.

Experiencia fantástica: One of the best Gamestop's ever, compared to prices in walmart, target and other stores Gamestop is better

Experiencia fantástica: BOTH MY WOLVES ARE GAMER'S....NEED I SAY MORE? LOL.... GAMESTOP IS THEIR SECOND HOME ❤️

Experiencia negativa: Disrespectful old man. Had a very bad attitude. Didn't want to do my return.

Experiencia fantástica: Friendly environment for all your gaming experience and gaming collections

Experiencia negativa: They added a 3 dollar warranty to my bill without asking if I wanted it. Had to ask them to remove.

Experiencia positiva: Excelente servicio por quién vende, cobra y atiende toda la tienda, era solo una persona para todo

Experiencia fantástica: Excelente servicio,muy amables los 2 chicos que atienden gamestop de cielo vista

Experiencia fantástica: It's gamestop

Experiencia fantástica: Needs more preowned games at discount.

Experiencia fantástica: GameStop, You're the best store in the Nation, keep going!

Experiencia fantástica: Great variety

Experiencia fantástica: Best place to find sales

Experiencia fantástica: Es un lugar 100% dedicado a la venta y compra de video juegos y consolas.con gran surtido de ellos.

Experiencia fantástica: Bunch of games and gear but really low on consoles

Experiencia fantástica: Excellent service

Experiencia fantástica: Excelentes precios!

Experiencia fantástica: Excelente atención por parte del persona son muy amables y atentos. También te atienden en español en caso de ser necesario!

Experiencia fantástica: Buenas promociones. Excelente servicio y variedad de artículos ahí encuentras lo que buscas en videojuegos

Experiencia fantástica: Me encanta toda la variedad de videojuegos y consolas artículos gamer

Experiencia fantástica: Exelent

Experiencia fantástica: Very friendly staff. They were very helpful with what I was looking for and made very good recommendations. Will return here soon.

Experiencia fantástica: My family's favorite pass time. Their candy estore.

Experiencia fantástica: Love these people

Experiencia fantástica: I always find a cheap game I've been looking for at this location

Experiencia fantástica: Found what I was looking for

Experiencia positiva: Great customer service and representatives.

Experiencia negativa: Wouldn't sell a game because I didn't have an ID on me after pulling up my membership info.

Experiencia fantástica: Cool game selections at good prices.

Experiencia fantástica: Very friendly staff.

Experiencia fantástica: Que buen servicio!!!

Experiencia fantástica: Good game selections

Experiencia fantástica: Great deals.

Experiencia fantástica: Precios justos

Experiencia positiva: Don't like that they carry boxes to games they don't have very deceiving.

Experiencia fantástica: The service here is always exceptional! My family and I have been going here for years!

Experiencia negativa: No tienen seguridad en los videojuegos deberían estar totalmente sellados en los aparadores y los tienen en cajones en bolsas de papel de lugar de tenerlos en su caja original empacados y me robaron código gold edition ps4 estaba canjeado y lo hicieron pasar como nuevo y la caja de arte de yakuza 6 se la robaron y me dieron el juego en una caja que nada tenía que ver con el juego en cuestión no recomiendo comprar a menos que se revise el producto y más si es una consola ps4 ps5 etc son ratas los empleados en el paso tx

Experiencia negativa: Tried to sell two games, first game i had, they are not taking anymore for the xbox 1, but they are taking the same game for the ps4. Then they started they couldnt use my ID because its expire. Normally I would understand, however I work at Speedway Gas Station and right now we are allowed to except expire IDs for age restricted products. Again AGE RESTRICTED. I mean come on, im selling a game, not buying beer.

Experiencia fantástica: GameStop is a great place and yes the employees there are great I love every GameStop and I really like how they handle things they really now there way around and I just have to say that I love the people there they the best

Experiencia negativa: Wish I could give this gamestop less than 1 star horrible customer service employees are exremely rude and are too busy gossiping behind the counter and using their own personal phones instead of actually helping or attending to customers going to start doing my purchases for video game software at Walmart (sells same products cheaper) or Best Buy to get better customer service and deals

Experiencia fantástica: Cool

Experiencia fantástica: Variedad de videojuegos y artículos relacionados, con catalogo de ofertas

Experiencia positiva: You can always find what you're looking for here and sometimes things that you're not

Experiencia fantástica: Good games for gamers out there

Experiencia fantástica: A great place for gamers!

Experiencia fantástica: Friendly staff and they know there stuff.

Experiencia fantástica: Lluvia is amazing! It was my boyfriends birthday and mine next month and she was extremely nice, informative and fun to talk too, thanks to people like her well definitely be back at this specific location. We pre-ordered COD MW and we're super stoked!

Experiencia fantástica: sweet deals

Experiencia positiva: Didn't visit, passing by

Experiencia fantástica: Helpful, kind and quick!

Experiencia fantástica: Great for gamers and collectors. New or used you wont be let down......

Experiencia fantástica: Mucha variedad de videojuegos!

Experiencia positiva: Buenas promociones.

Experiencia positiva: Buen servicio y muy amables

Experiencia fantástica: Awesome, I bought Call of Duty WW2

Experiencia negativa: Nobody knew what they were talking about

Experiencia fantástica: Nice

Experiencia negativa: It doesn't even have the game I was looking for.

Experiencia fantástica: Good games, good deals

Experiencia fantástica: bien

Experiencia fantástica: Very helpful

Experiencia fantástica: Great prices, but too little cashiers

Experiencia fantástica: Great Gamestop location; the employees are very friendly and are very helpful. Today I went to other Cielo Vista's stores and all of the workers ignored me. Which to be fair, is a typical reaction regardless of where I go (my girlfriend says that I have a "too unapproachable demeanor" but its how I always look). Everyone except me gets asked if they need help. Anyways, this Gamestop had a lot of options and a young lady who had pink hair (I do not recall her name) actually went out of her way to help me. I put customer service before price, and this Gamestop deserves a 5/5 for both categories.Thank you, Gamestop.

Experiencia negativa: I only go here to pre-order I do not like to sell my games here or buying used games I prefer to go to Media Exchange to sell games or buy used games I'm sorry GameStop but you need to stop being so greedy

Experiencia fantástica: Greeeeeat :)

Experiencia fantástica: Best place for games

Experiencia fantástica: Videogames, Grand Theft Auto, Call of Duty, Battlefield, All types of games, not only Videogames, but Consoles like, Xbox One, PlayStation, And Nintendo.

Experiencia fantástica: Alex helped us out a lot

Experiencia fantástica: Alexis helped us out, he was great

Experiencia fantástica: My favorite store.

Experiencia negativa: Don't trust this gamestop at the mall I bought an Xbox one controller and it's all scratched up and it's brand new I bought two pre owned games and I get one for free and non of them don't work it's stupid how they just out the disk in and give it to u and say have a nice day and u dont because they don't check the disk unlike other stops don't trust this place

Experiencia positiva: Staff here is always too busy to be helpful without waiting in a line and asking for it. A little bit better customer service would go a long way.

Experiencia fantástica: There staff is the best

Experiencia negativa: Purchased a used ps I turned down the warranty system sat past 7 days turned it on never plays any games crashes every time I even turn it on totally horrible gaming experience I think I would have had better luck at a pawnshop I guess I thought game stop was a trustworthy company . Now I'm stuck with a busted system and out 250$ thanks gamestop

Experiencia negativa: Went to this store at the mall and purchased Dishonored 2 as a gift..... the incompetent staff member gave me an empty case....! You know how embarrass that was for me..... seeing that kids face having opened an empty case....! Like the cruelest joke ever because they hire incompetent associates.....!

Experiencia negativa: Did not answer phone call they it said they open at 10am I called at 10:10 6 times and did not pick up.

Experiencia positiva: Very knowledgeable staff if they don't have it they can order it

Experiencia fantástica: The employees here are always incredibly helpful. They know their games and exactly where they are. The prices are actually very reasonable as well.

Experiencia positiva: Helpful