GameStop

Experiencia fantástica: Is not exactly what gamestop used to be but it is still well stocked and the staff is nice, knowledgeable and polite. Great customer service.

Experiencia positiva: Pretty knowledgeable. Wish they weren’t selling things at scalper prices but hey, at least it’s always in stock.

Experiencia fantástica: “5 stars! The guy behind the counter ( Ron ) was super helpful and made my visit quick and easy. Great customer service, very friendly, and knowledgeable. Definitely appreciate the help!”

Experiencia fantástica: Great pleaxe for funko pops

Experiencia negativa: I called to ask how much are they offering for bo6 she told me to go online to check it my self a woman answered the phone

Experiencia fantástica: Muy buena variedad en video juegos y consolas.

Experiencia fantástica: All the employees are always happy and helpful. If they don't have something you are looking for they are quick to check another store location for availability.

Experiencia negativa: Went in to browse and half the store is blocked off and smells weird lol like why even open? It’s a small store and half cut off. Priorities I suppose.

Experiencia negativa: This particular location left me very disappointed. The inside of the store was extremely dirty, with trash and cardboard scattered around. The smell was overwhelming—like stagnant toilet water—which made it uncomfortable to even stay inside. Honestly, it felt unsanitary and could pose a hazard or danger for customers walking through. A place that handles so many customers and families should be much cleaner and safer. I hope management addresses these issues quickly, because in its current state, this store is not welcoming at all and shouldn’t be open!!!

Experiencia negativa: The lady worker was rude and no nice at all and she being rude for no reason and was hating my mom because she has more curly hair

Experiencia fantástica: Short lines

Experiencia negativa: No tenía tarjeta de Juego de 10 dlls

Experiencia fantástica: Buena atención al cliente y te ayudan a localizar lo que andes buscando

Experiencia negativa: Lex the Manager is very unprofessional. I walked in and wasn't greet until five minutes later as she was on the phone (assuming her boss) complaining about one of her employees going on a rant. Be more professional and take those calls in the back and don't air out your employee issue in front of your customers.

Experiencia fantástica: Store was good every easy to find well done

Experiencia fantástica: Great service the lady that helped was on point

Experiencia fantástica: Very nice and kind employes. Attended to me quickly and professionally and all around a great service. Special thanks to Dez for being extremely friendly and helpful.

Experiencia fantástica: Employee very polite and courteous,,and very helpful,,store was clean

Experiencia fantástica: Sweet workers, nice smell, always fun at game stop! I love the variety of toys/collections. Totally recommend it!

Experiencia fantástica: Muchos juegos y consolas a precio de mercado

Experiencia negativa: Please do us an all a favor & do not shop at game stop. They tried to sell me a used splatoon 3 game used for $54.00. When they’re $49.99 NEW at Walmart. Jesus Christ how do you sleep at night.

Experiencia fantástica: Great selection of games. Far better than the one on Cielo vista. Those who work there know their stuff

Experiencia negativa: Fort…night…

Experiencia negativa: * Edit Dec 2022: The manager made it a horrible experience. He is rude and demanding and anytime I have him as my cashier, it’s the same. * Went in to exchange my Xbox controller and cashier (Francisco) was very helpful. Even as I was browsing he checked up on me once or twice and let me know what was on clearance. Definitely my fav GameStop location

Experiencia positiva: Friendly staff but pricey for me. They do have a lot of neat stuff though.

Experiencia negativa: Horrible "pre order" experience orderd a game the last week of October told me it was going to get here November 6th. I show up to the store and they had to send an email to the distributor. Called back a week later they told me they were going to pick up my game from another location, I show up the next day and they forgot to pick up the game and it sells out all over town. Really unacceptable how game stop takes care of there guest. Its like playing cat and mouse with this store.

Experiencia fantástica: Very knowledge employees

Experiencia negativa: I Came to return some used headphones which I didn’t like and the other location said it was okay to return at any location, the team lead or supervisor of the store said to not do this again, as it effects his sells for the month….

Experiencia fantástica: Great customer service.

Experiencia fantástica: Friendly as always!

Experiencia negativa: No help on returns. Will sell you items way overpriced and trade the same item in for a 1/3 of what you paid.

Experiencia fantástica: Awsome, found what I was looking for and very friendly cooperative employees.

Experiencia fantástica: Great!! Cashier deserves a raise

Experiencia fantástica: The staff are very friendly and helpful

Experiencia positiva: Great service and knowledgeable, clean store friendly atmosphere

Experiencia fantástica: The Staff here is very professional and know thier products. Courteous and respectful. We will return.

Experiencia fantástica: Exc

Experiencia fantástica: Great place, Lex helped me a lot on my search, good deals and great service.

Experiencia negativa: has merchandise on there shelves and then say it’s not for sale

Experiencia fantástica: Godod service

Experiencia fantástica: it's a gamestop

Experiencia fantástica: Tiene guegos para todas las edades si no queremos que los hijos andén el la calle es buena ostión

Experiencia fantástica: The customer service at the Lee Trevino location is the best!

Experiencia fantástica: Love the place like the costumer attention they give

Experiencia positiva: The store's need to update their inventory so the app knows what they have, instead of the customers going to store to store looking for What the customers want.

Experiencia negativa: Litteraly just called to see if they have Xbox 1 controllers, nobody answered.

Experiencia fantástica: I love it ❤️❤️❤️

Experiencia positiva: Didn't have the ps5 remote

Experiencia fantástica: The best

Experiencia negativa: The gentlemen that was working at this location ( Lee Trevino - ElPaso) didn’t know much about release dates of games nor did he have any knowledge about any of the four games I had in mind to purchase for my kids and myself that evening. I had to look it up on my phone to correct his guessing he seemed very bothered that he had to check his computer to take a look for himself. He didn’t seem to know or was too lazy to help with what it was I needed to play the Just Dance games and jus said I could use the regular controllers after me telling him I was looking for the Move Motion controllers (who would want to use the regular controllers, that’s the whole experience with that game which is dancing along with it). He was just incompetent and seemed to just want me to leave the store as soon as possible. Need better customer service there. I ended up leaving the store with none of the items I had drivin there to buy and drove straight to Best Buy and found every single item I needed to make my kids weekend better. I’ll never shop at one of these again regardless. I would give it zero stars if I could.

Experiencia fantástica: Very helpful service!

Experiencia fantástica: Knowledgeable and friendly staff.

Experiencia negativa: So I bought a pre-owned Xbox Series X Play and Charge Kit for $20 from this store, drove all the way over there, picked it up but when I looked inside it was an off-brand charging station that had like individual battery cylinders and a mounting board which is not at all what I wanted. What I wanted was a Microsoft brand that had just one square battery and a micro USB cable, no charging station. So I went back inside told them I had the wrong one but they said that when I buy a pre-owned one it doesn’t mean I get the item that I actually wanted and can be whatever they decide it could be. This is fraud and misrepresentation, if this is nationwide policy it could be a RICO violation but I doubt that would be the case. The product in the bag was again off-brand and looked like it had been used for more than the one month the product I wanted has been out, yet they decided that it should only be $5 cheaper than the superior brand item. I bet they paid the previous owner like $3 for their used item and tried to flip it for a big profit because it was very cheap and I hadn’t seen rechargeable batteries like those in years. If they want to resell it it should be for $10 max not $20. What is also wrong is that if you look at much similar items to the one they tried to sell me such as Dual Charging Station for Series X by PowerA, it does not have a pre-owned option, if you look at another charging station such as the Dual Ultra Slim Charger for Xbox Series X by PDP which is probably the actual brand they tried to sell me it also doesn’t have a used option, there is also not a used option for the Play and Charge Kit for Xbox Series X by Power A nor a used option for the Play and Charge Kit for Series X by PDP. HOWEVER, there is still a pre-owned option for the Xbox Series X play and charge Kit by Microsoft at this store. Why don’t they have a pre-owned option for the four other off brands but the pre-owned option for Microsoft? When I buy an item I expect to get that item, it would be nice if they had a pre-owned option for the four other brands because that would be more accurate. Someone is lying. It’s not nice to drive all the way to the store and fall victim to an attempted fraud. Make sure you call beforehand and see if they are actually selling what you want to buy instead of the four other more accurate options. I have a question, if I buy a pre-owned game optimized for the Series X will I get an Xbox 360 game? No I won’t. If I buy a pre-owned Xbox Series X controller will I get a knock off off-brand Xbox 360 controller? No. Someone is lying.

Experiencia positiva: Lady does not know how to write down an address. But it is not Game Stop fault. Waited an hour and 15 minutes to give money back.

Experiencia fantástica: Amazing customer service

Experiencia fantástica: It was great experience, sales person was really helpful.

Experiencia positiva: Friendly staff made getting my PS5 easy and effortless so kudos to them for that, only issue I had was that they never called about my preorder and the time they were opening which was earlier had to find out this info from friends and then from calling other gamestop's in El Paso so that's why I'm giving them 4stars other than that was ok experience hope they fix their preorder issues in the future though otherwise that's definitely gonna be loss of sales for their company ‍♀️

Experiencia fantástica: The staff is very nice, friendly and helpful!!!

Experiencia negativa: Would give 0 sstars. Worst store i have ever been too. They reach capacity of store because of having their friends hang out instead of assisting customers. Do not shop here.

Experiencia fantástica: I like it bc they are good they work

Experiencia fantástica: Girl who took care of us was super patient with my daughter and very professional. Super 1st time experience :)

Experiencia positiva: Great store and online service OPEN UP AGAIN

Experiencia negativa: Two hours have passed and can't get them to answer the phone for a curbside pickup.

Experiencia negativa: Horrible communication skills, rude manager, unclear procedures, not recommend this store.

Experiencia fantástica: The sales person and cashier was very useful, courteous and polite .

Experiencia fantástica: Xbox one X

Experiencia fantástica: The employees are phenomenal and always helpful in getting you what you need. They will also answer your questions thoroughly. While a tiny location, it does service quite a few customers. Very clean and presentable. Great place to get your games and other collectables.

Experiencia fantástica: These people are always very polite and definitely always eager to help.

Experiencia fantástica: Always a good experience thanks

Experiencia positiva: Great little store. GameStop prices on games have always been way too high. But the staff is friendly, knowledgeable and keep the store clean.

Experiencia fantástica: Excellent service really helpful

Experiencia fantástica: I always receive excellent service at this location.

Experiencia negativa: Terrible terrible service I waited in line for Black Friday for a red camo contrólele for PS4 the lady was asking everglne what they were getting I told her I was waiting to get a PS4 controller. She didn’t bother to ask what color or to inform me that some colors are not available. Then her and employee were not apologetic whatsoever. If they had been more apologetic I would have bought the other 150 dollars worth of merch I was getting, but they were just very “matter of fact” about the whole thing. I hate game stop and Black Friday was the little glimpse of hope I had for them. Never shopping here or any other game stop again.

Experiencia fantástica: Picked up the latest 2k20 place to go if your a gamer

Experiencia negativa: I think they make a killing off of donations and buy backs, they pay you almost nothing for games then you come back to see they are selling the games you donated or sold for mad profit. Is that greed or what?

Experiencia fantástica: My go to GameStop even though there at least 2 other locations closer to my house. All the employees here are awesome.

Experiencia fantástica: Great selection of games

Experiencia fantástica: Finding games ps3, ps4, x-Box one,toys, shirts, backpacks and other cool stuff

Experiencia fantástica: Great service! Very helpful

Experiencia fantástica: Good deals great service

Experiencia negativa: They refused to take trade ins which I then was able to immediately trade in at the George Dieter location.

Experiencia fantástica: Great variety of games.

Experiencia fantástica: Very friendly staff

Experiencia fantástica: Unique

Experiencia fantástica: Great customer service

Experiencia positiva: Ducky

Experiencia fantástica: I like potatoes

Experiencia fantástica: Muy amable la jente de la tienda

Experiencia fantástica: The staff is fantastic,if you can't find it they can.This my sister and I favorite store to buy games,statues,game controllers .They have a great selection of merchandise.

Experiencia fantástica: Awesome staff and great selection

Experiencia fantástica: Jackie was awesome

Experiencia negativa: Just wanted to buy a game, not sign up there BS service... salesmen looked desperate....

Experiencia negativa: I waited in line for about 45 minutes and it reminded me why I never go to GameStop. I don't fully blame the employees but a wait that long is pretty unacceptable.

Experiencia fantástica: Love this place......

Experiencia negativa: Horrible store employees that work there are extremely rude and incompetent twice now I've had to deal with either a rude employee on the phone that makes it very obvious they hate dealing with people in general or employees that are in store that seriously have no clue about the products they actually sell come on gamestop hire people that are smart because as of right now that store is trash going to take my business back to the fountains

Experiencia fantástica: Great staff, very friendly!

Experiencia fantástica: Very Knowledgeable

Experiencia positiva: Big line but customer service was great

Experiencia positiva: More expensive than walmart

Experiencia fantástica: The ladies that work there are not only very nice and polite but are very knowledgeable and very helpful!!!