GameStop

Experiencia negativa: Went to buy a oculus 3, had 2 games to trade in. Guy wouldn’t take it because he had “so many others to return already” and to come back in an hour. No wonder these places are going to online only. What a bummer.

Experiencia negativa: This location is a mess. Holiday hours the store "opens" at 11am. Watched at least 8 people try to go in and the store was indeed closed. The store finally opened at 11:30. Disappointed.

Experiencia negativa: Employees will cancel your order in your face so they can purchase items.

Experiencia fantástica: Excellent customer service.

Experiencia negativa: Lazy workers that won’t let you trade in a couple games within the last hour of being open because they’re all tired from standing behind a counter in an air conditioned building all day, moving electronics and video games around. Just a sad look into the human race, really.

Experiencia negativa: I've been buying from this store for ages, The black skinny gentleman that vapes, knows me very well, I'm pretty much there all the time, and today he really crossed the line. I come in with my friend to purchase a headset for a friend, I carry a sling bag with my concealed everywhere I go, I asked him if I can step behind the counter to look at some Christmas Funko pops he said yes and I went behind. I ended up purchasing a Stitch Funko Pop, When I purchased the pop I regrouped with my friend to look at headsets again after 5-10mins, he decided to not purchase and wanted to go to Walmart to browse there selection. As I walk out the front door, he yells at me, to return some Pokemon Box I had no clue if he was talking to me or someone else, but he said come back I need to check your bag. He checked my bag with my funko, and then he wanted me to open my sling bag, Me not staying alert, I was deeply confused and was trying to process exactly what he was talking about, he said he saw me messing with my bag, I had my car keys wide open in my hand, I was unziping my bag to put my keys away, since I was handling Funko pops and my pants have very shallow pockets and I can not place my keys safely into my pants, since they have fallen out before multiple times hence why I carry my sling bag, I ended up showing him my belongings proving I had nothing to hide as I've been there numerous times. I proceeded to warn him that I am carrying, he insist that I still showed him, I felt extremely uncomfortable showing my concealed, I should have stand my ground and just have him call police, if he felt needed to do so. Being accused today of stealing a product, that I never even came across in the store made me sick, After the encounter, he proceeded to tell me concealeds are not allowed on the premises, It is concealed for a reason. No signs anywhere in the plaza states, Concealed Carry are not allowed. Today was a reminder that I need to stand my ground, and protect my rights better. What happened today was 100% uncalled for and extremely uncomfortable for myself and my friend. I won't be doing business here anymore, it was a pleasure but your employes today crossed the line today. As a 10 Year return customer, I'm glad to say I'll never spend another dollar at your store again after today.

Experiencia negativa: The employees at this location are the worst. Dishonest!

Experiencia negativa: i showed up in person on friday to buy a black ds lite after finding out they actually had one. after asking the vaping associate about it he took it out for me to see its condition and after i said id buy it. after a couple minutes he says he had to go find the charger, and after some waiting he says he has to contact his coworker to find the charger. after he sits there vaping and what i’m pretty sure was a call with the coworker he tells me it’s been a hour and i have to leave. after leaving my phone number and name i call the next day to hear him say that he’s still waiting to find the charger… i can’t contact them on Monday and feel like i’ve waited too long so i show up in person to find out the ds is gone and the store leader has no idea what happened to it :)

Experiencia negativa: Could have ordered from 4 different local gamestop but decided on here, had multiple in stock, only ordered 2, but didn't even cancel until the next day, when it wasn't possible to get the items for the same price. Complete waste of time. I could have easily gotten it somewhere else if it was handled promptly.

Experiencia positiva: Great gamestop one of my favorites amazing staff great products you can get a 70$ game for like 3 bucks if it's pre owned and I feels brand new although I bought a funk pop once and the price sticker covered a rip in the box but besides that great place.

Experiencia fantástica: B2 g 1 free. Love GameStop

Experiencia fantástica: Aidan kept the doors open for us to come purchase a cord we needed to play on our console. If you need anything games, come to THIS GAME STOP AND SEE AIDEN HE IS THE BEST!!!!! 10/10!!!!

Experiencia positiva: Best place for games

Experiencia fantástica: Friendly knowledgeable staff.

Experiencia negativa: I would not recommend this place to anyone! They don’t give you all the information needed at check out. Also very sneaky and rude workers! Don’t waste your money!

Experiencia negativa: Josh and Ash were absolutely terrible Josh broke a gift for my daughter and when I asked for help to scan the store for more inventory they refused and made sideways comments no help at all

Experiencia negativa: They wouldn't take my PS5 because of a missing plastic piece but hey maybe it was a blessing, I made almost twice as much selling in on eBay. Clowns

Experiencia negativa: Doesn’t answer the phone mid day. Not busy so they just choose to not answer the phone. Crazy can’t even call them to find out if they have a power cord for ps5 before I drive there.

Experiencia fantástica: Great selection. Customer service was amazing. Very helpful

Experiencia fantástica: Gentleman I worked with for my trade in was great. Very patient, and we spoke about PC and Switch gaming, etc etc. Was active around the store when I walked in.

Experiencia fantástica: Honestly one of the hugest gamestops I've ever been to, so much variety of everything having to do with gaming.

Experiencia negativa: Idk who the sales rep was but the skinny black guy w the creepy nails was incredibly rude and insulting. Didn’t even offer a bag for purchases nor even said hello. Inquired him about a product and he didn’t even bother to help. Are you trying to lose business? What a joke.

Experiencia fantástica: I'm addicted to GameStop. Lol. Love them

Experiencia positiva: Had a decent selection and friendly employees

Experiencia negativa: Horrible service, please hire more customer service who actually have experience with treating customers. FYI please clean the place too it’s filthy and discussing. Rude fat little chubby employee needs to be fired and dealt with . If this GameStop ever has hope of improving fire that short bald hypertension man child .

Experiencia negativa: Watch out sometimes the staff tries to sell you sketchy products!!!! Products do not work and are faulty!!!

Experiencia negativa: I never get upset. But this time I’ve had it. I purchased a pre own ps5 at this location and there are no damages done. The gentleman there ( the overweight one who looks like he’s going through a midlife crisis) did not want to exchange it!!!!! It’s within the return/exchange policy and he refused to exchange it! Super sketchy area I will be exchanging and doing my busniess at another GameStop.

Experiencia negativa: Customer service is terrible people are so rude that work there

Experiencia fantástica: We came to check out this GameStop location, looking for certain games. Even though they didn’t have what we were looking for, we still enjoyed the shopping experience. The store was clean, and the employee working the front was very helpful, knowledgeable, and professional. The employee who assisted us knew what he was talking about and answered all of the questions we asked with confidence. They do have a wide arrangement of new and used games for sale, for any gaming system you could want. They do sell new and used gaming consoles. The obsolete consoles you can obviously get used only. Overall, it was a clean and pleasant shopping experience.

Experiencia fantástica: I’m always satisfied with my purchases at GameStop. I recommend any gamer to shop there.

Experiencia fantástica: Great store and staff!

Experiencia positiva: Very helpful service but I feel like I should mention that the staff member assisting us had very bad breath and body odor.

Experiencia negativa: El lugar me encanta pero ahora están abriendo después del medio día. Una pena

Experiencia positiva: The store was clean and the one person they had on staff was nice and apologetic as the wait was long.

Experiencia fantástica: Fantastic Staff with an all around good selection of collectibles and goodies, a must for all things GameStop

Experiencia fantástica: GameStop is my favorite store to buy games from

Experiencia positiva: Just a normal gamestop

Experiencia fantástica: The gentleman was very helpful.

Experiencia negativa: Have had a couple bad experiences with the employees here specifically an employee named Luis that would not assist with a failed return I had when the receipt said chip error. I called the store several times before heading back up there but no one picks up the phone. When I arrive at the store of course it was a ghost town with Luis at the register. I asked if he could check if the return went through but he down right refused to assist and said to call customer service even after I drove 30 minutes to fix the refund error. Every time I come here the employees have a bad attitude and get negative energy from this place. Will not be coming back to this location. Now I remember why I no longer use gamestop and just stick to Amazon or go full digital

Experiencia fantástica: It’s GameStop

Experiencia fantástica: Excellent customer and service products

Experiencia fantástica: Muy buena atención.

Experiencia negativa: Was convinced by an associate to pre-order the new Pokémon game because this pre-order comes with free Art Cards. I picked up my order day of release and was told they didn't have any Art Cards. I'm mad but I know I should have high standards for Gamestop. #Scamstop

Experiencia negativa: No good, I'm waiting for 20 minutes on line

Experiencia positiva: Good deals on games sometimes

Experiencia fantástica: Friendly and were able to assist quickly and efficiently plus it was fun talking about the games I was currently playing!

Experiencia positiva: Nice sized and decent selection compared to some GameStops.

Experiencia fantástica: GameStop it's always going to get five stars because it's the best place to go when you need accessories you can go there thinking in your mind I'm going to buy one thing for $25 and because of competition and pricing you may find a better item that was more steeply priced for the same price point outside of things like that I'm never going to give it less than five stars even though with the new way of downloading games until your system this store is almost obsolete outside of accessories accessories are important because you want to see them hold them test them and feel them

Experiencia negativa: They put empty boxes of products that they don't have in stock and claim they're "just filling up shelf space".

Experiencia positiva: They need to add an option of price-matching their website. I find it weird and slightly offensive that I have to place an order and wait for it to be processed by the very same employees whom I could've picked it up from 4 hours before when I was originally at the store. It is the price Gamestop is offering online, not even a competitor! So the least they could do is price-match their own website. Not convenient at all.

Experiencia fantástica: Good service and has a great selection of games, merch and more!

Experiencia fantástica: Excellent staff, and for a small place they have quite the inventory.

Experiencia fantástica: Fun visit to Gamestop. This location is very well kept up. Clean & experienced staff help you find what your looking for. Easy parking.

Experiencia fantástica: Always great staff. Always welcomed coming in. Always find a good deal.

Experiencia positiva: Great staff very helpful

Experiencia fantástica: Definitely would recommend coming here! GREAT Customer service and are willing to reach out and inform me about the games I had purchased. Samantha you were outstanding thank you for all your help!

Experiencia fantástica: Gamestop has taken a big direction in the right direction. I love it and it seems the prices are more reasonable. Loving the new layout

Experiencia fantástica: Quick friendly and they had exactly what I needed

Experiencia positiva: Good parking... The game selections are good and after you can grab chinese food next door.

Experiencia fantástica: Very Knowledgeable Workers. I had a couple of Questions about my Ps4 and the Answered them without hesitation thanks so much for the help ill be back soon

Experiencia fantástica: An extremely competent store leader, Javier, just saved Christmas for my 6 year old. Some how we left with the empty wall game boxes and not the newly purchased games around black Friday (I should have checked, they should have check, mutual error on a busy shopping day). We didn't find out the boxes were empty until Christmas day when my little guy told me his Santa gift was empty. Javier was able to check inventory, purchase dates, prices exchanges and recalled inventory mismatches. He was patient, resourceful and a great communicator. So the story went "since Santa was completely out of this particular game card, he sent us to game stop where he knew there we a few more." Nice save for our Christmas hiccup GameStop.

Experiencia fantástica: This is a big game stop!

Experiencia negativa: Hung up on me. Whoever was working was quite rude. Will not be returning to this location

Experiencia fantástica: James was the best manager they ever had. So friendly and always great recommendations.

Experiencia fantástica: Nate you’re awesome! I shopped with you back at causeway and found out this evening you are here! Your online media is great on your personal and gamestop page and your service is top-knotch

Experiencia fantástica: Good staff. Isaiah helped me and apparently Nathan is a the Store Manager. Your store is awesome

Experiencia fantástica: Love this store. Nathan is a great Store Manager. Him and a few friends of mine only shop here because of him and his current employees. He moved some people out and we are thankful. His COD Modern Warfare launch he hosted was selfless and kind hearted. I overheard he was raffling his own collection of collectibles to help bring in a new service of crowd to accept him as a new store manager back last October and I can admire him of that. This current pandemic to be effecting this store and the way he handles customer service is amazing and somehow doesn’t budge on any patience. You’ve helped my family and friends time and time again and I hope you see this, Nathan. Thank you

Experiencia fantástica: They have what I need and answer and questions I have

Experiencia fantástica: Good place to get video games

Experiencia fantástica: This is s good video game store

Experiencia negativa: Bought a elite series 2 controller in feb and just now started to use to it and the left analog stick is unresponsive with a grip on it but if you remove the grip and just move it without it attached the analog works just fine but attach any of the grips it becomes unresponsive unless I click and push on it and because I’m a few days over the 30 day policy they won’t exchange it out I’m not even wanting my money back just want a working one that’s BS !! Zero physical damages not even a scratch because I just started to use it

Experiencia negativa: This used to be a good Gamestop, until they started hiring people who clearly dont know anything about games, or what they're doing. Also, they seriously dont need to ask me every two minutes if I'm finding everything okay. I would be if I could browse in peace. Honestly, I can't wait till this location closes down.

Experiencia negativa: The division 2 deal is $5 new not use, they putted in the bag and you dont realize that they gave you an used copy until you get home, its the second time that I have issues with this store.

Experiencia positiva: Great customer service

Experiencia fantástica: The most amazing gamestop. Christine is amazing and super helpful along with all the other staff members. They patiently give info on all upcoming games or funko pops and they always provide a very humorous energy not to mention you can find some hard to find exclusives which is why we always come here and this is our go to GameStop!!!! Highly reccomend

Experiencia fantástica: Associates were Knowledgeable, polite, and the help us understand our reward point better. Better than any other gamestop i been. Happy with the service there :D !!!

Experiencia positiva: Nice staff. They always help me out, and find stuff that I need.

Experiencia fantástica: Good

Experiencia fantástica: Absolutely love this store! Kristina is our favorite! She’s always super nice and greets us warmly when we stop in. Will always try to do our shopping here because of how nice the employees are. They are willing to go the extra mile to try and get what you need and make you feel at home.

Experiencia positiva: Well stocked. Knowledgeable staff. Made no purchases but have no complaints.

Experiencia negativa: Dude I get it, your manager jumps down your throat if you don't meet your quotas for pre-oders or whatever. But if you ask me if I need recommendations and I politely decline 4 times, you can take me at my word that I just want to look in peace. I have been playing games for a minute now and last thing I need is a video game recommendation from someone who thinks The Last of Us is an RPG.

Experiencia fantástica: The store was very nice and clean. The staff is wonderful and they had what I wanted in stock.

Experiencia fantástica: Nate was excellent in spending time to talk with me about my new system purchase.

Experiencia fantástica: Customer service off the charts. My 12 year old son said "he was really cool" in reference to front end employee James, who I agree is pretty cool. You may have to know a 12 year old boy to understand how rare it is for them to notice anything happening around them. Even more rare to give a compliment. The pictures I added were not a great example of a typical crowd at this game stop. In fact, this was definitely the busiest Ive ever seen this location. We came in to pick up the preordered NBA2K. To summarize, game stop with great customer service and generally not super crowded.

Experiencia fantástica: Great service. Prices are always good.

Experiencia fantástica: Months go by between shopping at this gamestop and everytime I come in it seems like james is there to greet me and my son .he is always helpful and very knowledgeable about the current and upcoming games makes you feel at ease and very friendly makes for a great shopping experience that's why I while always go to this location.

Experiencia fantástica: This GameStop is our favorite. The staff is very friendly, knowledgeable, and helpful. If we are looking for a specific item and they don't have it, they will call other GameStops to locate the item. The store is fairly small but they do a great job of utilizing the space and still maintain a good selection.

Experiencia fantástica: Very friendly clean store helpful workers decent prices

Experiencia fantástica: Always a great time at this location. the staff is very knowledgeable and welcoming. thank you!

Experiencia positiva: Nice place to pre order games but wouldn't bother trading anything in anymore it's not worth it they don't give you much for them.

Experiencia positiva: The best part of the customer service is the greeting when you walk through the door.

Experiencia fantástica: Really helpful for video games

Experiencia negativa: Employee finding damage were there is none just to charge more money. Now I know why they are going out of business.

Experiencia positiva: I have to say I haven't been to this store in a while, but that's mostly because I haven't had the need too. I mostly buy my games digital now. I had purchased a xbox one x on launch day. Disc drive never worked correctly. It worked about 50% of the time. I decided to trade in my system, and also my ps4 pro because it mostly collects dust. Traded those in for a brand new xbox one x with a two year extended warranty. I didn't recognize either the ladies, but they were extremely helpful. I would recommend this place to anyone who wants good customer service.

Experiencia fantástica: My children love this store.

Experiencia fantástica: good game.slection

Experiencia fantástica: They always have great customer service. If they don't have, they will look it up and see if any other game stops in the area may have it. But I always go to this location not because it close to home, but because of their service.

Experiencia fantástica: The staff helped me and went out of their way to make sure that my situation was rectified

Experiencia positiva: Super friendly and helpful guys here. Clean store. Not willing to negotiate too much over prices, but prices seemed fair enough anyway. I'll go there again.

Experiencia fantástica: My local location. Staff is always friendly and helpful