GameStop

Experiencia positiva: It's Closed part of the Shutdowns in January I believe

Experiencia negativa: Can never get them on the phone. Very bad for business

Experiencia negativa: Dear Customer Service/General Manager, I am writing to express my dissatisfaction with the service I received at your store today, August 6 @ 2:45pm. The associate in question, refused to tell me his name and displayed behavior that was not only unprofessional but also rude, malicious, and unhelpful. During my visit, I approached the associate with a few questions regarding a product I was interested in. I was simply asking if the GameStop location was offering any free Pokémon promo cards with or without purchase. However, I was met with an unwelcoming attitude and curt responses. The associate seemed disinterested in assisting me and even made several sarcastic remarks that made me feel uncomfortable and belittled. To make matters worse, when I asked why he was being rude to me, the associate responded with an eye roll and a dismissive comment. At no point did he attempt to be helpful or provide me with the information I needed. Instead, I felt like an inconvenience rather than a valued customer. This experience was highly disappointing and did not meet the standards I have come to expect from GameStop. I have always appreciated the store's commitment to customer service, but this interaction was far from satisfactory. I believe that every customer deserves to be treated with respect and courtesy, regardless of the circumstances. I kindly request that you look into this matter and take appropriate action to ensure that such behavior does not happen again. I am open to discussing this further if necessary and would appreciate a response detailing the steps that will be taken to address this issue. Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, Na

Experiencia negativa: The product it’s self is fine. However… the cashier was something else.. Sarang had a really nasty attitude. At first it was good he greeted us in with a positive attitude. However when I got my item he said “what you got for me?” And i placed it on the counter saying “just this”. He then said “can I scan it?” In a snarky voice and I said “oh” picked it back up and flipped it to reveal the barcode. And he then did the normal like asking if I had a number with them and how I’d pay and then i asked where I’d be paying because there was two scanners and we were both in the middle and in the same tone as last time said “we aren’t there yet.. are we?” Super condescending. What the hell did I do to you man.

Experiencia negativa: Poor shopping experience. Associates couldn't tell me when products would arrive. Called and checked almost everyday. Think twice before pre ordering from any GameStop

Experiencia fantástica: Good place to stop by

Experiencia fantástica: Celectric bro a real one please bless bro

Experiencia negativa: It’d be nice if you guys updated your hours on Maps. It’d be nice if you guys didn’t close your store 10 minutes early. There are last minute shoppers that know that they want but work. So that 10 early close would if helped. And it’d be super nice if you guys turned your OPEN sign off if you are going to close your store 10 minutes. And if you guys close your store ten minutes early so your cashiers can count out, then maybe schedule them 15 more minutes after closing your store so they have time to count out. Other than that great store with nice cashiers.

Experiencia fantástica: Great customer service

Experiencia negativa: pre-ordered a copy of Super Mario RPG went to go pick it up and hear there was an exclusive 6 pin set of mario rpg the cashier was like "uhh i don't know we don't have them" very upset about it

Experiencia negativa: Gamestop again being anti consumer. First they switched the 5$ monthly pro reward by not letting you redeem it on $5 gaming platform currencies anymore, and now they make it if you want to redeem your last month 5$ monthly reward you still need to have an active membership. So spend $20 more dollars to use 5$ on a item 10$ xbox gift card you still have to pay $5 out of pocket the difference for. Shady company. Called their support line to get an answer from a lady from who was not us based support most likely who did not care at all.

Experiencia negativa: I bought a razer mouse and it came out broken but it was the same price as a new one and i got scammed.

Experiencia negativa: Tears of the kingdom comes out today its been years since I pre-order a game from gamestop called em if they had a midnight release the person on the phone don't remember but he started being rude and getting frustrated with me. he told me well you didnt check your voice mail i sent voicemails i was like my bad i dont check my voicemails but i appreciate it he told me pay in full before 8 and come at 9 I was like alright but the tone and the way he said things was just so rude. Imo if you don't like helping people why work a customer service job

Experiencia positiva: They sell video games at this GameStop. You can buy new or pre owned video games. You can trade in your video games and systems for store credit. This GameStop would be better if it had a public restroom.

Experiencia negativa: Came to buy bratz game for switch and RYAN the worker was acting RACISM had really bad experience I hope the main guy from this game stop talk to his worker

Experiencia fantástica: Great customer service

Experiencia negativa: No point in pre ordering games when most likely the manager won't want to go through the shipment boxes to get them out on the day of release

Experiencia negativa: DO NOT COME HERE! Had my preorders sold from under me and was never even called or told anything about it. Was offered no apology or remedy besides a return of the money that had been put into the preorders I waited a year and a half for. Staff lies about the status of items and if they arrived or not. I was told my preorder arrived and then when I went to pick up the next day, staff said they sold my Preordered copy to another customer for an event even though I made it clear I was to pick it up that same day. I don't like complaining but it just left me with a disgruntled feeling. Why does one go through the trouble of pre-ordering items if they are just going to spend the money but never receive ANYTHING. Go to curtner, staff is much more friendly and helpful than this place that actively works against its customers.

Experiencia fantástica: Over priced games but it's still nice

Experiencia fantástica: The workers are so helpful and nice

Experiencia negativa: Dice que sierra alas 9 y alas 8 cierran no respetan horarios

Experiencia negativa: I was sold a new game which had the codes already used. Not sure why someone would open the same copies and store discs separately - doesn’t feel new.

Experiencia fantástica: It is just perfect

Experiencia positiva: Low on inventory need to restock

Experiencia positiva: Excellent customer service and very fast

Experiencia negativa: They dont know how to pick up the phone

Experiencia negativa: From the moment I walked in the store manager and the other worker were completely rude I came in to return a controller or exchange it because the one I just purchased for my son's Xbox was not working Not only was he giving me attitude the entire time he brought out a dirty controller and just tossed it on the counter and said here you go I definitely will not be coming back to this GameStop not only does the manager need to learn some customer service skills so did the other employees in the store apparently. And the remote he replaced the defective one with doesn't work either.

Experiencia fantástica: my sons love this place

Experiencia fantástica: Buen servicio

Experiencia positiva: Both sales reps were good. Manny was awesome. Despite the games not being in stock he thoroughly helped me find something comparable that suited those game interests and I left feeling good about the service.

Experiencia fantástica: Great deals

Experiencia fantástica: Muy bien el servicio muy amable el personal

Experiencia fantástica: Love the store

Experiencia fantástica: Lo mejor

Experiencia positiva: Nice cashiers

Experiencia fantástica: If you need games this is the place to come

Experiencia fantástica: One stop shop for all my gaming needs

Experiencia negativa: Out of stock for a long time of the item I needed

Experiencia fantástica: Is always good to fin what you are looking for

Experiencia positiva: Cool games,just dont get ripped off selling your stuff

Experiencia fantástica: Mucha variedad de juegos

Experiencia fantástica: The best place for games.

Experiencia fantástica: Exelent

Experiencia fantástica: It's a very awesome place to get video games and some other cool stuff

Experiencia fantástica: It looks pretty cool inside and employees are very helpful and nice would recommend to come here

Experiencia fantástica: The people are nice and helpful

Experiencia fantástica: Muy buen servicio los chavos muy amables y eficientes! Se los recomiendo además son buena onda si preguntas sobre algún juego en general dan muy buenas recomendaciones de algunos juegos y sugerencias de algunos buenos y otros no tantos! Eso no lo hacen en otras tiendas de vídeo juegos yo por eso les pongo 5 estrellotas y saludos a Jesús, John y todos chavos que trabajan ahí! Good job

Experiencia fantástica: Great help

Experiencia fantástica: Friendly service

Experiencia fantástica: Great customer service

Experiencia positiva: Great place to buy and sell games. Also has friendly interactive workers to help the customers or discussing about a game both people like. A bit lackluster for some items, but there are some different options in games

Experiencia fantástica: I sold Big Chungus

Experiencia negativa: Pésimo servicio una bola de huevones que prefieren estar platicando que atender

Experiencia fantástica: This one isnt my favorite gamestop and i sometimes find what im looking for but the people here are really nice, helpful and knowledgeable. And one time i did something i wasnt supposed but i didnt know you couldnt do that and instead of getting upset with me and kicking me out like most stores would they kindly explained to me that i wasnt supposed to do that.

Experiencia positiva: I've never been to a Game Stop where the employees are rude or clueless. My kids and I enjoy visiting their stores. This location always has what we go in to get.

Experiencia fantástica: Good people. Good service..

Experiencia negativa: This places sucks,í went there fryday december 21 at 7:40 pm ,bought two games and í wanted to exchange for other two,they wanted to pay 3 dollars for each game and í payed 60 for two ,and on top of that Devin the asian guy was with a attitude, he trow away the coins on my hands ,this people ,they dont even know us and they are all ready judging us ,customers service sucks at this place ,this davin guy, he need yo know how To treat customer with respect and courtecy. I'll be talking to my people not to go there,if you dont know davin (asian guy) how To treat people outside of your raze,than get another job due.

Experiencia positiva: Good collection of games. Not the best prices but decent.

Experiencia positiva: Broken PS4 for demos and Nintendo 3ds

Experiencia fantástica: Excellent

Experiencia negativa: Is a very uncomfortable location of all the GameStop we go to. Every store is nice environment, but this location is super hot inside. We talk to the employees, there reason was "the heat come from outside to our store". But when we go next door is hot topic they are just fine.

Experiencia fantástica: Exelente

Experiencia fantástica: Buenas cosas

Experiencia fantástica: Great place to buy a game, beat a game, exchange the game

Experiencia fantástica: Great experience with helpful and friendly staff

Experiencia fantástica: Every month I use this super store ,always something new

Experiencia positiva: Great place, awesome staff.

Experiencia fantástica: Great Customer Service.

Experiencia fantástica: I love Gamestop. This one specifically is in a very convenient spot and its employees are considerate and cool..as cool as gamer nerds can be. (Myself included)

Experiencia fantástica: Muy buena

Experiencia fantástica: Always come here people are always new but friendly.

Experiencia fantástica: It's great there they even let you play some games if there is a big line so you can play that or wait but the game that you might get you can PLAY the demo they let you use in the store if you want to make sure you want it.

Experiencia fantástica: Good service but my c control i.but there didn't wor k

Experiencia fantástica: Nothing beats the local game store!

Experiencia negativa: Just go anywhere else

Experiencia negativa: They are very rude ontop of it there was like a line of 15+ people, an they have workers walking around wtfff, lammmme

Experiencia fantástica: People are really nice and the public is as well.Very friendly and hospital.

Experiencia fantástica: Very helpfulemployees ! Great prices ! Lots of different games and collectables !

Experiencia negativa: They sold me a crappy used version of Call of Duty Black Ops 3 that got stuck on 4% installed on my Xbox One S.

Experiencia fantástica: It was awsome awesome and great help is over there

Experiencia fantástica: Very knowledgeable group.

Experiencia fantástica: the best with outa doubt in my opinion

Experiencia fantástica: Awsome staff that want to help you! Purchased a used PS3 and they made sure it was working and not sell it like it is.

Experiencia negativa: They have terrible costumer costumer service and employees are rude. One employee told me to bring a controller to sell my item and they said they don't care about the controller condition but today the same person said the controller is too bad to work. Terrible costumer service

Experiencia negativa: Pésimo servicio no vuelvo a esa tienda

Experiencia positiva: I have been visiting this store for many years. The staff is really professional. I come to this store to buy my video games. This is one of my favorite stores.

Experiencia fantástica: Very nice people who work their

Experiencia positiva: Customer service is the best

Experiencia positiva: Parking is sketch but the people that work here don't try to overly up sale everything. Very nice place.

Experiencia positiva: Place to shop for games

Experiencia fantástica: Good service, reliable staff, Sean is Great! My main spot for Games

Experiencia positiva: The guy at the counter either didnt get enough sleep or its super sleepy at the time during the transaction, its like he is trying to get this over with so he can go rest.

Experiencia fantástica: I got my 3ds here

Experiencia fantástica: Best in ESSJ!!!٩(^‿^)۶

Experiencia fantástica: Just got off the phone with Jose who was super helpful in giving me information on how I can get my hands on the Nintendo Classic coming out on Friday

Experiencia positiva: Regular Gamestop

Experiencia fantástica: Awesome place only because of he fine ass sales clerk name Flor. If your looking for a gorgeous woman to help you look no further. This place is the place to go.

Experiencia negativa: Mi najallota

Experiencia fantástica: One of the only places I go to get new games. Customer serviece is great.

Experiencia fantástica: Awsome service