GameStop

Experiencia positiva: Another GameStop store closing :(

Experiencia negativa: Really bad customer service.

Experiencia positiva: This location is great. Customer service is great. But I'll have to stick to online pre orders. I was told a figure was coming in and I would get a call when it arrived. I was lied to. I called everyday was instructed to call back at a certain time then I was told It arrived and was sold. Sorry.

Experiencia positiva: They had what I needed (a used grey joycon) there was a problem with it but the exchange was not a problem.

Experiencia positiva: It's a gamestop. A few good things buy always expensive.

Experiencia fantástica: I want to give a shoutout specifically to Kevin, Jackie, and Aaron at this location. I’ve had negative experiences at other GameStop stores in the past, and only until I started shopping at this specific store did I feel that it was worth my time to patronize GameStop as a business again. I recently had an extremely negative experience purchasing games on GameStop’s online store. Aaron went out of his way and spent a lot of extra time to make sure I was taken care of. My GameStop experience was much better because of him. On many other occasions, Jackie and Kevin have also been friendly and extremely helpful. I don’t really write reviews on Google much and only in cases where I feel the products or services were truly exceptional. So just wanted to say thanks to Kevin, Jackie, and Aaron for running an amazing GameStop location!

Experiencia negativa: Whoever is working 12/7 at 1145am the guy is hella rude. I called to ask a simple question that would’ve took 30 secs I called 15 minutes before the store opened and the guy picked up the phone to tell me that the store is not opened and when I asked him could he just answer a simple question instead of helping me, he told me again the store is not opened and hung up in my face. If the store is not opened Why even pick up the phone call? It would’ve took 30 seconds to answer my simple question about my order that I’m spending $500 on. If the store is not opened, do not pick up the phone call just to tell me you’re not opened. That is very unprofessional and I do not appreciate that type of business especially when I’m spending $500 on an order that was very rude and uncalled for.

Experiencia fantástica: Helpful staff, clean store, always have what I need and respond in a timely manner. Laith is a knockout employee.

Experiencia fantástica: Okay a physically well. We'd did as a trade. A we'd use to a train. A how'd we'd have.

Experiencia fantástica: Amazing staff. They will talk with you, joke with you and give you honest opinions. Biiiig Clerks vibes. Will return just for the vibes. shout outs to beard guy

Experiencia fantástica: Laeth (I think his the manager) was so cool. Very friendly staffs, like Maverick. Everytime we dine in to Redrobin we make sure to swing by here and check out things. Our family just love gamestop! ❤️

Experiencia fantástica: This shop has the best staffs. They are so nice and cool, they share happiness and definitely made my day. Will come back!

Experiencia fantástica: Amazing employees!! Thank you sooo much for staying up late to sell us Zelda

Experiencia positiva: Staff was very polite and helpful and took the time to help us and answer any questions we had. Store was clean and the shelves were stocked. When we went it was not busy. Parking in this area tends to be busy and spots are tight also.

Experiencia fantástica: Good people, always at game stop. Really rare these days, always at any game stop, they always want to help, all around good feeling when you walk in there.

Experiencia fantástica: I would like to thank Noel for helping me finally get my hands on a PS5. His shift was ending but he stayed up late to help me process my PS4 trade in so that I could get the best value possible. Noel also helped me find the nearest store that had the controller color of my choice. I also had some issue with the warranty purchase but Noel and Rose were able to fix that easily.

Experiencia negativa: It says that it is open and one arrives at the premises and it is closed they close at 9 and it is 7:55 and it is closed

Experiencia fantástica: Well stocked and organized. Gamestop is generally doing great and their loyalty program is better. Folks managing the stores are pretty responsive as well.

Experiencia fantástica: Nice employees

Experiencia fantástica: Great experience everytime I go here!

Experiencia negativa: Terrible behavior from the staff. The guy at the counter called me "man" all the time. Very hard sell for a useless $4 "insurance". When I refused he got upset and said "It is rude to interrupt someone doing their job". Yeah right, their job is to rip off customers. Anyway they lost a $40 sale as a result of this behavior. Games are available cheaper elsewhere, e.g. Goodwill (search on Amazon).

Experiencia fantástica: good

Experiencia fantástica: I love the selections at Gamestop! It feels homey and the staff is very knowledgeable and friendly!

Experiencia positiva: It was okay, Covid has clearly hit this place hard. A skeleton of it's former glory.

Experiencia positiva: Nice staff but didn’t have any games!

Experiencia fantástica: Very helpful dudes

Experiencia positiva: Fix your hours dood. I wasted 30 minutes in my life thinking that you guys are close at 8:00 today

Experiencia fantástica: Friendly staff and they only allow 3-5 people in store at a time because of Covid. Make sure to use the hand sanitizer once you enter the store.

Experiencia fantástica: Store Leader is an MVP. Great service and amazing game selection.

Experiencia fantástica: Wonderful experience got everything I needed and all my questions answered

Experiencia fantástica: This location is beyond GREAT!! All the staff is very helpful and the store manager is what a manager should be. Hands down, the BEST Gamestop in the Bay Area!!! P.s. its super clean and organize

Experiencia positiva: The reason why I give three stars is because the employees are actually pretty friendly. However the manager(I won't say the name), is very pretentious and condescending when he speaks to customers and other employees. He won't let them do their job and talks over them. He also is very rude when they try to help him out or another customer constantly interrupts.

Experiencia fantástica: Great and friendly staff who knows their business very well

Experiencia negativa: The male cashier/manager is the very definition of neckbeard living in his moms basement. He is quite rude, unfriendly, and condescending when talking about video games. I think he was trying to impress a new hire or something, he was (attempting) to flirt with her the whole time. The store was fine, but the manager wasn't, and by the looks of it, I'm not the first to experience this neckbeard.

Experiencia fantástica: Just a normal gamestop

Experiencia positiva: While not the biggest GameStop, the employees here are very friendly and will be more than willing to help you find what you need. I always have a good experience when I come here to browse.

Experiencia fantástica: Great staff!

Experiencia positiva: Nice GameStop, not sure why the "Prestige" is in the name as it's the same as any other GameStop from what I noticed

Experiencia fantástica: so many games to choose from, the staff helped me find a charger for my PS4. they did not have it in stock but found a near by store that had one. saved us a lot of time . supper cool staff.

Experiencia positiva: Game store as expected

Experiencia fantástica: I love this GameStop!!! They are Always helpful, friendly & knowledgeable!

Experiencia fantástica: One of the best Game Stops in the area excellent customer service

Experiencia fantástica: Ryan at Rivermark plaza, santa Clara, CA was really helpful today. Great service.

Experiencia positiva: Service alright.

Experiencia fantástica: Great location!!!

Experiencia fantástica: GameStop Exclusive - from the GamerVerse line, it's the Advanced Suit Spider-Man!! Stores received their pre-order shipments yesterday, Nov. 1st, and started calling their customers. The figure itself is highly posable, and should be able to hold many of the in-game iconic moves. A handful of reviews are also already up on YouTube within the last 18 hours. Happy Hunting!! ️️

Experiencia fantástica: Always a great, friendly staff. My favorite GameStop location hands down!

Experiencia fantástica: Didn't thought I would have got the used ps3cdn. They have very good collection and for reasonable prices.

Experiencia negativa: I still like being able to trade in games and buy used ones. Otherwise I would just get digital copies and avoid the constant upsell.

Experiencia fantástica: Friendly staff, the usual upsell to services but not very pushy at all. I'd come back to this location for all my gaming business .

Experiencia fantástica: Bueno encontré buen servicio y rápido

Experiencia fantástica: Very good service, organized And.clean

Experiencia positiva: A good stop for gaming stuff but mostly items (clothing articles etc) on sale that you look up online aren't available at this branch; on the plus side- very polite and helping staff.

Experiencia negativa: I went in to return/exchange a system I bought in another store. Not only the low life living in his mama's basement associate try to treat me like a scammer/crook, he then asked me to take it back to the original store I bought it from after he opened my sealed console for inspection. Horrible way to treat your paying customer.

Experiencia positiva: This is game stop store like we all know it. Video game, accessories, and the like for sale. The staff is very friendly and knowledgeable. My only complaint is it's current store location prior to it's old spot(about 50ft away). You can kind of miss it if you don't like for it. The old place was very visible and bigger.

Experiencia negativa: Ask one of the employee if I could purchase the warranty later and he said yes, make sure to do it within seven days of purchase. Came back and supposedly get the warranty but the manager told me warranty can only be purchased the moment you bought the console. It's freakin' disappointing now I'm with the used console without a warranty, hope this will last long.

Experiencia fantástica: This place has grown on me. I casually visit this place during my lunch and it has become by favorite GameStop in all the bay area. It's always stocked with the latest and can help with pre orders. Service is friendly and great as well.

Experiencia positiva: Pretty and shiny gamestop. But it's gamestop. So Amazon is a better gaming store

Experiencia negativa: Never been there

Experiencia fantástica: Good collection

Experiencia fantástica: Very helpful

Experiencia positiva: Aaa

Experiencia fantástica: A perfect place to stop for comic collections. Sick generally arrives in Thursday and major comic collectables will sell out on the same day

Experiencia fantástica: Best overall GameStop in the South Bay. Great selection and everyone who works there is always helpful and engaging

Experiencia fantástica: nice place to go. I used to work here and it was an interesting experience. As jist a shopper now, it is much more fun and I enjoy looking around at the different video games and swag. :> Always a pleasure to swing on by! Also, right next to a safeway so it is easy to run and use the restroom or even get food for your tummy.

Experiencia fantástica: great thanksgiving discount!

Experiencia fantástica: Great service. Decent prices and they had what we wanted.

Experiencia fantástica: Good discount's available

Experiencia fantástica: Awesome place to shop, Paynom is a cool dude, who knows his stuff.

Experiencia fantástica: The lady was super cool and very helpful! Super excited for my new games!

Experiencia positiva: Super friendly staff and well organized store for electronic accessories. Conveniently located in the plaza. Parking is decent.

Experiencia fantástica: This is a nice gamestop. The staff is super friendly and they gave me great advice and a coupon when I went in there. My kids walked around and looked at the systems. Will definitely be back once I decide on which game system to buy.

Experiencia fantástica: Great people great games

Experiencia positiva: Friendly staff. Helped me find the right present.

Experiencia fantástica: Great staff! They make you feel right at home.

Experiencia fantástica: The staff are very friendly and knowledgeable! They have always helped me, and I always learn something about games from them.

Experiencia fantástica: Excellent staff; always willing to help and discuss your choices before the sale. They even helped transfer a pre-order from another store to theirs (this store was closer to where I work). 5/5. Keep up the great work!

Experiencia positiva: Good selection of used games, nice knowledgeable staff. Parking sucks at rush hour.

Experiencia negativa: They don't even try to help you

Experiencia negativa: Staff don't have any background of different games to help you get a game you like. If you can't give them a exact name of the game they are unable to assist you.

Experiencia fantástica: Customer service is good, lot of game here

Experiencia positiva: The staff were friendly and helpful even though I am not a "gamer".

Experiencia fantástica: Great service! Bummer its one of their slower locations this gamestop is big.

Experiencia fantástica: customer service is outstanding and they have every game you think of very big area nice displays promoting new games and pre-orders keep up the good work.

Experiencia fantástica: Great game shop! Each one of the employees are very knowledgeable and provide outstanding service! I go out of my way to visit this location. Keep up the solid job!

Experiencia fantástica: Huge, has a great catalog. Any game you want.