GameStop

Experiencia negativa: Heard the worker say that he doesn’t feel safe with me looking at the cards and tell me I have to stay at a distance (I’ve came to this GameStop many times before and never had this problem) they had a worker come out and follow us out the store when we left thinking we didn’t see him. the lady was very rude at the register. We came in to get a card graded. She put it in the sleeve for us and damaged the card not even apologizing and act like nothing happened when she damaged it. This was really bad and embarrassing experience would never go there again. Wish I could give zero stars.

Experiencia positiva: The staff here are really friendly and helpful, always willing to answer questions about games and consoles. However, the selection can be hit or miss, and sometimes I feel like the prices are a bit high compared to online options. Overall, it’s a decent spot for gamers, just be ready to shop around for the best deals.

Experiencia negativa: Went twice first time had the wrong price on an item the second time I bought something online they said was in stock drove 20 miles because they didn’t answer the phone just for them to tell me that they don’t have what I order

Experiencia negativa: Probably the worst game stop I’ve ever been to. The place is an absolute mess and they have almost no new game inventory.

Experiencia negativa: I am done with this store and potentially GameStop as a company! Very pushy on the warranty, even going as far as lying about the exchange policy, only for me to correct him. The store was a mess, and when I asked for a bag, he said that they didn't have any. It's fine if you guys really don't have any, but he gave off an impression that he didn't care. His demeanor was so unwelcoming. Make customers feel valued if you want them to shop here. Don't just wave them over to your counter without speaking a word. You guys want to hit numbers? Then perform like you actually care! I usually buy into warranties at stores simply because of their welcoming and exceptional customer service, even if I don't believe I need it. I will be boycotting this location for sure! Maybe even the entire company. Guess it doesn't matter because if you walk into this store, it almost looks like they're shutting down, or maybe they just don't care.

Experiencia negativa: Horrible customer service. Ordered online for in-store pick up. Arrive to pick up item and see that it's damaged. Asked for one that's not damaged and the clerk acts like he cant help me so he can talk to his friends while at work. Avoid this location

Experiencia fantástica: Excellent service and very helpful staff. The young lady was very very knowledgeable and helpful. She went above and beyond to help me out.

Experiencia negativa: Horrid, don't list things as being in stock on your website and pretend like you have them in the store then allow me to buy them online and when I show up to pick up my order you say you don't have any? then you make up a bogus excuse that the items are being stolen off the shelves so it "messes with inventory" this is the second time this has happened at this location. Either cancel the order immediately or DONT HAVE IT LISTED AS AVAILABLE. Embarassing behaviour. 0 stars if it were possible.

Experiencia fantástica: Angel went above & beyond to help me find what I was looking for. Excellent, first-class service.

Experiencia negativa: This is the last time I will ever buy a video game from this specific location focused on selling video games. My mom and I have had several issues with this gamestop because most of the employees here are terrible and don't do their jobs very well, but this was the final straw. about a week ago at the time of writing this, i was at the mall this location is at with my friends and i went here to try to get a physical copy of pokemon scarlet as a holiday gift for a family member so I didn't have to do it any time later, and the guy at the front desk took a while to find a copy, which was fine but all he could find was a used copy without a case, and I told him like 2 times that it was fine that it didn't have a case but he ended up just grabbing another case and taking the cartridge and paper out of it and putting my cartridge in that case. and by the time I had paid, I hadn't even been able to see the cartridge up close, and when I looked at it, it turned out that the guy working there gave me a copy of pokemon violet (which is the version I have) instead of pokemon scarlet. I'm not entirely outraged by this, since what i got is basically the same exact game with some mildly insignificant differences, and the family member i bought it for has little to no exposure to mainline pokemon games (we mostly play the pokemon card game together). they're most likely going to be happy with it, which makes me happy. However, I can't not talk about what that employee could have done in this situation instead of handing me the wrong game without warning. I'm going to assume when he was looking for the game he was barely paying any attention, and this gamestop puts all their pre-owned games including nintendo switch game cartridges (which are much smaller in comparison to game CDs) in single paper CD cases, so if this is the case I don't entirely blame him. But if he was paying attention, he could have just told me that he couldn't find a copy of scarlet but they did have a copy of violet and I would have bought it just fine and this review wouldn't exist. I don't really know what else to say anymore besides don't do serious business involving video games with this specific gamestop location.

Experiencia negativa: horrible service cant even get a game thats cheap beacause of the dude thinking im under 18 even though last year i had to not get MK11 cuz i was 17 yet a year later cant get a assains creed game because the lame at the front desk wants to inforce the m for mature audiences rule all the sudden like its 80s this place genuinely needs new workers because the same dude has denied me to buy 2 games that ive played different versions of as well they rather sell all the toys than actual games .

Experiencia fantástica: An employee named Angel was the best! Super friendly and helpful. Thank you so much Angel!

Experiencia fantástica: The only GameStop that picks up the phone. Don’t go anywhere else.

Experiencia negativa: Review is for Des. Your co-worker thinks you're trash, but I'll get to that later. Des snuck on the $5 warranty onto my purchase without mentioning it at all. I know it was deliberate because I traded in 4 games and I when I asked what the individual values of each item were, she instead talked about how much I was saving, and what the grand total was. I had to tell her forget those numbers, give me the numbers I'm asking for. The little touchscreen that verifies purchases wasn't scrolling so I didn't see the $5 warranty until after the receipt printed. I had to get a refund from her co-worker. What a waste of time. Just get better Des, rather than trying to snake someone out of $5. When I told her co-worker what happened, her co-worker said that's the typical trash she has to deal with every time they work together. When I came back the next day to pick up my game (it was a pre-order), I looked Des in the eye and told her not to do that again. To me, or anyone else. She said she thought she told me about the warranty. I told her no, you just did it because you thought you could get away with it. Then after that, she read this review and really contemplated if it was worth trying to play someone.

Experiencia negativa: Way too pushy to get me to sign up for GameStop Pro, which I had to decline several times before they finally relented. They then tried to sell me an extended warranty which I had to repeatedly decline as they would not take no for an answer.

Experiencia fantástica: My friend love GameStop so much, that he invested one year salary into its stock.

Experiencia fantástica: Kass was very helpful. Very kind staff who helped me find an item they don't even sell themselves. Very excellent customer service.

Experiencia negativa: Don’t come here, manager is rude and always on a power trip trying to force customers to buy a membership. I’ve been harassed twice now by “Miranda” who claims that you NEED a membership to place preorders or buy items. This “manager” started yelling and throwing a tantrum in the store and in front of other customers. The situation got so bad that a witness even told me to start recording. When I asked to speak to their district lead, they were aggressive and refused to give me information. You’ll be told lies and treated poorly here. Go to other GameStop in the area that have way better customer service.

Experiencia negativa: Horrible service! If you try to talk to them after the store closes the redheaded girl won’t come to the door and talk to you but calls the mall security on you and lies that you treated them!

Experiencia fantástica: Had good experience so far everyone is very respectful

Experiencia positiva: Cool ppl .they helped me out went out of there way to get me what I needed

Experiencia negativa: My husband tried to inquire about his preorder and found it had been cancelled back in October. He explained to them that he had not cancelled it on our last visit but had been informed at that time that the release date was being pushed back and he said that was ok that it was pushed back. The gentleman helping us was very nice and tried to be as helpful as possible, but he was new so he had to get help to confirm the order really was canceled. He called over this lady that said that she was the one who canceled it (which she wasn't even there on our last visit) and if she canceled it, it was because my husband wanted to cancel. My husband and I both said that he never asked to cancel back in October and was told that the original order had to be replaced for the push back of the release date. We had to redo the preorder for the game today. This is not the first time we have had issues with preordered games at this location. I am grateful to the one new guy who helped us at the register but the rest of the staff was rude and disrespectful. One employee who was setting up poster displays hit me with one while I was browsing the funko pops and either didn't realize or didn't care enough to apologize, the lady arguing with my husband about whether or not he cancelled, and then another employee's backhanded comment as we were finishing paying. He told the lady " it's funny when men try to argue with you." Other than the preordered game that my husband put a deposit on today (Again!!!) we will no longer be visiting this GameStop and Highly advise the same for other people.

Experiencia negativa: preorders are a joke at this location plus they lied about giving my friend a refund on an item they GAVE HIM A GIFT RECEIPT FOR.

Experiencia negativa: For the second time in a row, I’ve preordered a game and days after the release, they still don’t have it. The first time, the delivery was delayed, tonight, it’s because the game is buried in the stacks of boxes bisecting the store, and for the second time in a row, my man Henry has just been standing behind the counter doing nothing, while the other employees try to triple-task. At this point, I come here for the same reason I still call my alcoholic friends from high school, I feel guilty that it’s falling apart and I don’t want to see it die, but Target is right there. May be time for this game to…stop. (Get it?)

Experiencia fantástica: Huge shoutout to the lady employee with the red hair, she is incredibly nice and helped me sell my switch lite quickly. I received $10 more than I expected for the switch lite so I was very pleased.

Experiencia negativa: I went in to get My pre order for call of duty black ops 6. A game I pre ordered at another gametsop on curtner that closed recently and when I waited in line for nearly 45 mins I was called a liar by the employee I can't recall her name but she had red hair and was heavy set and seemed to be training another nice younger lady. It was upsetting to be treated this way as a paying customer after a phone call was made and my gamestop account verified by the younger lady. The situation was settled and I got my copy. So it was all unnecessary for me to be called a liar in front of other customers when a simple phone call sorted everything out. I now understand why most gamestops are closing down. I will never shop at another game stop again when it's way to easy to just buy my games through Playstation network and download from home. The training for employees at gamestop has been notoriously horrible over the years and everything is overpriced anyways.

Experiencia fantástica: I wanted to thank Samantha. she was very friendly and helped me set up my OLED Switch and with the transferring of data from the old one too the new one. She went above and beyond and deserves a raise. This was the best customer service i ever had at GameStop or any other game type store.

Experiencia negativa: Nobody EVER answers the phones

Experiencia fantástica: Game stop employees are always friendly and helpful. Have great selection of merch and plushies.

Experiencia negativa: Came when store “opened” at 10am stood outside and waited till about 1022 for it to actually open

Experiencia fantástica: To many small store close due to online shopping. Service here was great, employees very helpful.

Experiencia negativa: Very bad I came for something because there it closes at 9 and 8.30 and it was already closed

Experiencia fantástica: employees are very approachable and helpful

Experiencia negativa: Door's locked at 6:30pm on a Wednesday?

Experiencia negativa: Dise que abren alas 11:00 am. Y lla casi son las 12:00 pm y no abre

Experiencia negativa: Horrible business, better off shopping at Amazon.

Experiencia positiva: Very limited of selection of games. And nobody asked if I needed any help finding anything.

Experiencia fantástica: Customer service was above and beyond my expectations very knowledgeable and just overall great experience!!!

Experiencia fantástica: Chandler is a complete G.

Experiencia fantástica: Brandon toys

Experiencia negativa: I’ve been calling them literally back to back they do not answer their phone! Lazy

Experiencia fantástica: I always find what I'm looking for.

Experiencia positiva: Me gusto

Experiencia fantástica: The technical advisors who check you out are so friendly and knowledgeable they take the time to answer questions provide experienced recommendations and their were sales going as well!!!

Experiencia fantástica: A basic game stop, but the staff is helpful and friendly. They have a variety of games and related merchandise.

Experiencia fantástica: Alexis is great! GameStop needs to invest more in their employees especially during the holiday season.

Experiencia fantástica: Employees are very approachable and helpful.

Experiencia fantástica: Great customer service finally got a flippin ps-5.. 1 console per customer policy = common sense

Experiencia fantástica: Just looking around.

Experiencia fantástica: Has new and used games

Experiencia positiva: More space to shop yay

Experiencia positiva: Good costumer service

Experiencia fantástica: So very helpful love this location amazing staff

Experiencia fantástica: Love it!! They have a wide selection the employees know there stuff they even have a trade and buy program where you can trade or sell your old electronics to them for cash, credit or trade

Experiencia positiva: Good place but expensive compared to other options.

Experiencia negativa: Disclaimer: I did not buy anything at this store. I went in looking for a PS4 controller (I know.. good luck with that, right?) and was loudly barked at within two seconds for not wearing a mask when for weeks I didn't have to in this and many other stores. Listen.. you want a mask on people? (stupid as I personally feel that is). Then tell them politely just as you would say anything else politely. Don't treat them like enemies for God's sake. We're not snipers. Just customers. I left. I won't be back. Very simple. This is the type of store whose majority of inventory can be found online elsewhere so they should really push the service end of it.

Experiencia positiva: it was a good experience, solid all around tho

Experiencia positiva: It's GameStop, young adults running a store by themselves. Mediocre at best these days but always a good source for games. Definitely don't want them to close like others did.

Experiencia positiva: Doesn't have that much of a collection of games. Better off ordering online.

Experiencia fantástica: Wonderful staff and a great selection.

Experiencia positiva: Para los fanáticos del juego bueno bueno la verdad aquí compre mi Nintendo

Experiencia positiva: No había juegos para sp3

Experiencia positiva: It was fast and good

Experiencia fantástica: This Gamestop has the best staff, always helpful and knowledgeable!

Experiencia fantástica: Love it they have a rule for customers and mask keep in mind

Experiencia fantástica: Very friendly and helpful staff.

Experiencia positiva: They don't have a full stock around this time od year

Experiencia fantástica: Had exactly what I needed and in good condition. Great staff

Experiencia fantástica: Great store. Very good customer service. These guys have a lot of experience

Experiencia fantástica: Grab n go, duran is in season n good deal!!!

Experiencia fantástica: Great location! Find the cutest pokemon Pikachu plush. Happy they re-opened, they are really friendly folks :D

Experiencia negativa: The sign says it opens at 11am on Saturday. All kinds of people waiting after 11am. 2 guys in the store see everybody but ignore us. A customer finally got their attention and they said they don't open until 12 pm. I mean come on! Change the sign then!

Experiencia positiva: They just opened today and are low in a lot of their stock. The associate there are nice and helpful so definitely going back there

Experiencia fantástica: Good customer service

Experiencia fantástica: Love this gamestop too. Been going here my whole life and if you see my recent review they helped with the Doom Eternal plan so I'm giving this shop MAD props.

Experiencia fantástica: Cool staff, good selection

Experiencia positiva: They're nice with their customers. They offer nice deals

Experiencia negativa: Really rude people working there, I arrived 2 min before they closed not knowing they where closing, I asked for a games price and the girl told me she would check it, 1 minute after a guy in the cashier told me I should go on the line with my product in hand, and the girl told me I had to go on the line (around 4 people where on it) yo know the game's price.

Experiencia fantástica: Yay games

Experiencia fantástica: Always has great knowledge and helpful staff. Well stocked. Have never had a problem with this gamestop.

Experiencia fantástica: Keeps me from going Postal.....

Experiencia fantástica: Is cool with the Respect

Experiencia fantástica: This GameStop is good. I go here to see what they've got for the PlayStation 3. I like old school systems. The staff is very friendly and know what they're actually talking about.. which is always a plus.

Experiencia positiva: It's a shame seem to concentrate on merchandise more pre owned not separated no pc games

Experiencia fantástica: Encontré lo q buscó

Experiencia fantástica: Best place to catch new and used games

Experiencia positiva: Fun place to get stuff

Experiencia negativa: Salespeople either pull knowledge of their wares from their pants, or just blatantly lie.

Experiencia positiva: First time in this location great costumer service

Experiencia fantástica: People always helpful

Experiencia fantástica: Always friendly. Never had a negative experience here.

Experiencia fantástica: Lots of options

Experiencia fantástica: Nice place with games and nice prices. Using digital cards instead of tickets, making it much more convenient

Experiencia negativa: Although the staff at this particular location is a pleasure to talk with, the store itself leaves a lot to be desired. A large part of the store is crowded with toys and other video game merchandise that takes up space which could have been used for a larger variety of actual games. The prices on games aren't great either. With sites like steam, Amazon, and even Sony's, Microsoft's, or Nintendo's own digital marketplaces constantly having great deals on their games, GameStop is a relic of the past when it comes to their prices and deals.

Experiencia fantástica: Love this place, i can spend hours in here. A place where you can always be a kid :-)

Experiencia fantástica: Nice price and good place

Experiencia positiva: Trade values aren't the best. But if you get the power up rewards in one level or the other, you can save a lot by getting 10-15% off used games and the same percentages more when you trade in old games. Resulting in money saved if you're doing a decent sized transaction. Plus the magazine subscription is cool if you're into gaming mags/news

Experiencia fantástica: Love me some video games and can spend hours in there talking to all the very knowledgeable staff

Experiencia fantástica: Real gamers work there. Very helpful!!

Experiencia negativa: Manager Jesus basically says we don't want your money. Shopping this store there was a listed brand new price of Mario party island tour for 19.99 but then asked to pay 24.99 for a used copy. When I asked for an explanation the best answer I got was that there was a sale and we were too lazy to take charge of the store. Instead of meeting me at the incorrectly posted price it was determined that one customer isn't important. Thanks Gamestop you lost a customer for life.