GameStop

Experiencia negativa: Nickolas was very lazy, not informative at all either. I went in to buy my son a PS5. He didn’t know what he had on stock. He also didn’t offer a bag and when I asked for one. He had an attitude and told me that they were two dollars. He did not put my PS5 in a bag for me he looked at me and dropped the bag and walked off to help the next customer after I paid for it. Very rude customer service.

Experiencia negativa: Nicholas the store clerk was a complete JERK . He stated he couldn’t find me in the system when purchasing a small toy, I told him I don’t play games so I don’t have an account here. His whole demeanor changed. He had this attitude upon payment even when the kids opened there little Kirby toys in the store and I asked to throw away the SMALL wrappers he looks at me and says “ MY TRASH IS FULL “ who the hell does that . So I just left it there for Nicholas to pickup later on a shelf ….. ( THANKS NICHOLAS, maybe the new trash bag will hold it now) I was planning on coming back to buy my son a switch set for his birthday but no thank you ! Learn how to have some decent customer service ……

Experiencia negativa: First off this is my preferred Gamestop location. I arrived 10min before opening and when they unlocked the doors, I walked in to absolutely no greeting from Nicohlas. I walked up to the counter and said I was interested purchasing a PS5. After a long stare I said soooooo...then he asked if I was interested in some ps5 games so I go to take a look. He then asked if I've had a Playstation before and I replied I had a ps4 pro which a broke due to a part coming off and I asked do you guys do repairs and he promptly said no. I then walked to the register and found a card that said if I need console repaired to give them a call so I took a card. I asked him if he forgot that he had business cards for console repair at his register and he just stared at me and ignored me. He also tried to trick me into purchasing a pro membership after telling me it was free. Gamestop is offering $25 dollars off for purchase of over $200. He attempted to use my $25 off to purchase a pro membership which I declined because I saw he added to my purchase. It wasn't free. After the sell I told him thank you to which there was absolutely no response. He also had the store smelling really bad with whatever he was eating. He seemed absolutely crabby and didn't not represent Gamestop in a way that I'm familiar with. If you don't want to work and represent the company in a good way don't apply for the job. He was no help at all and I felt bad for purchasing a new system from that location. My ps5 seal on the box was broken and I was told Sony sent it to them like that. I was like ok. I was extremely disappointed at the non customer service I received especially when spending $400 plus dollars. He could be retrained on how to treat a customer.

Experiencia fantástica: Always super helpful

Experiencia fantástica: This is a good location and close to my home, but it's a spot that's frequently visited, so sadly, stock isn't always what it says online or on the app

Experiencia fantástica: Great place to buy and trade DVDs disc Blu-ray all kinds of retro games awesome service great prices

Experiencia fantástica: Great Employee, always very helpful.

Experiencia positiva: I enjoy GS I really haven't meet anyone not nice!

Experiencia fantástica: I went in to the Montgomery plaza location to get the resident evil triple pack. Inhad called before had to see if they had it in stock and Bran said they did. But upon getting there the game was no where to be found. Instead of just giving up right away and blowing me off, Bran actually searched for several minutes to find the wayward game. Sadly it was to no avail, but he did give me other locations that had the game in stock. I really appreciated all that he did to try to find the game. If you are ever in the area, I highly recommend Game Stop in Montgomery Plaza. Way to go.

Experiencia fantástica: went to trade in an Xbox and it didn't take long, xion helped me and was very kind and friendly :)

Experiencia negativa: Nikolas was very rude in general told us when checking out “well are you guys gonna pay or what?” seriously ? what kind of customer service.

Experiencia negativa: Supposed to be open at 12 pm, got there at 12:03 and stood outside until 12:10, still wasn’t open. Apparently they make enough money that they can open when they feel like it!!

Experiencia fantástica: I went to Gamestop with my son. That's the only reason I went in there but it was very interesting. There are game cartridges, so many, even adults are into these games.

Experiencia fantástica: Usually have what maintenance skill I need

Experiencia negativa: The worker was sooooo rude. Their card reader wasnt working and he acted like it was my fault. Then when he changed to a different register, it worked just fine. He didn't even say thank you or good bye, just turned his back on me once he handed me my receipt. Will NOT come here again.

Experiencia fantástica: They were very nice and helped with what I needed help with!

Experiencia fantástica: Employees are helpful and very knowledgeable. I did not know anything about the Nintendo Switch Console and they were able to explain all the features to me.

Experiencia negativa: Did not go n2 store .

Experiencia negativa: This place is just plain trash! Took the gear I had for my ps4 back to exchange. Cause I had the warranty on it. I know I paid 60.00 for one of the pieces of equipment but wanted to give me 25.00 in value for another one. I pulled off the sticker that was the warranty to show that I paid 60.00, and the dude said o no you need the receipt. But yet the price sticker says 60.00. No wonder GameStop is a 2 star store.

Experiencia fantástica: Large selection of games very pleased

Experiencia fantástica: Good place good customer service

Experiencia fantástica: Great customer service!

Experiencia fantástica: Bought a Xbox one two days ago in the afternoon and the worker arak was so helpful

Experiencia positiva: Good gamestop with good employees.

Experiencia negativa: No games really

Experiencia positiva: Hell of an exciting and fun experience in all my efforts to find an Xbox x series and they had 1 the guy was excellent in his enthusiasm for me and great customer service

Experiencia fantástica: Manager who I believe was named Frankie was super helpful. Very approachable and answer all my questions I had. Will definitely go back for a headset after I do a bit more research on the ones that had in store!

Experiencia fantástica: What a great experience I had with this GameStop store! Was trying to return a sealed game I hadn't opened. Called the GameStop store on menual, trying to return the game and they had to follow 'company policy' because the game was passed its 30-day mark for me to be eligible for a return a sealed game. I went to the one on San Mateo and talked to the store manager. He hooked me up by accepting the return on the sealed game because it was under my GameStop account. He didn't have to do this but he did it anyway! That's what makes this game stop go above and beyond! If you want to go to a cool GameStop come to this one on San mateo!

Experiencia fantástica: Great customer service

Experiencia positiva: Like this place

Experiencia fantástica: Great experience. Knowledgeable staff.

Experiencia fantástica: Arak is very fair and nice guy! Came in to get the Pokémon celebration ultra premium box & left with one. So excited to open this! Thanks so much!

Experiencia positiva: Clean store

Experiencia fantástica: They were helpful & friendly.

Experiencia fantástica: Great place to find what you need for gaming systems

Experiencia positiva: The only complaint I have is the line is usually long. That is due to all the employees being very helpful and respectful. Took me 30 minutes to buy a headset just a bit of a wait.

Experiencia negativa: I normally have a good time at GameStop with friendly customer service but this heshe with pink hair was by far the rudest customer service representative I've ever dealt with she asked me to put up my mass go over my nose which I did and then proceeded to tell me that she had HIV and lung disease with other things that made her extremely susceptible to the Coronavirus I said I've already put up my mask what else would you like me to do about it she was very rude throughout the rest of our Exchange

Experiencia negativa: Robbie the manager made up excuses on warranty exchanges until I left the store empty handed

Experiencia fantástica: Alot of choice

Experiencia negativa: Well I've lost faith in this company. The manger lied to my face and said she could use multiple vouchers on one item witch I've had done in other stores many times. Then charged me 15 extra dollars for 33 dollars worth of stuff. Let's do some math. 25.00 worth of store credit. Plus another 8 dollars for one and 7 dollars for another so 40 dollers in total for 3 items worth 23.99 and 4.99 and another 4.99 total i think there skiming off the top and I have receipts to prove it. Go some where else this manager if a rip off queen

Experiencia negativa: This place is ok, I really miss the old staff. The new ones always have bad attitudes are seem mad all the time. Also, they never have any knowledge about anything you need help with. Horrible service.

Experiencia fantástica: I had a great time at GameStop and the worker there Itzel was really knowledgeable and was really nice.

Experiencia negativa: I've been going to this gamestop for 3 years. One of the employees named Cameron says we have personal beef and I dont even talk to him. They said im not allowed to go to this store because he has anxiety, which is absolutely unprofessional. Do not recommend this gamestop as the employees are childish and are rude to customers.

Experiencia negativa: Horrible service rude and employees will not answer the phone can not stress it more will NOT answer when called

Experiencia positiva: It's ok, full of everything you love with good service and friendly staff. Great selection available.

Experiencia positiva: Could have some better stock, but staff were super cool and have a clear love for the hobby.

Experiencia fantástica: Nice

Experiencia fantástica: It rocks

Experiencia negativa: We bought a PS four and we’re told we could return it within seven days for a full refund we were mislead and lied to. One manager told us we could bring it back for a full refund regardless if it’s been opened or not as long it’s as it’s within the seven days. Another manager told us we cannot get a refund at all if it has been opened. We were given false information and taken advantage of .we will never shop at your store again this is absolute horrible customer service!

Experiencia fantástica: Custommer service is good and if you need something they show you wereitis

Experiencia negativa: Matthew the assistant store manger is VERY RUDE and utter trash. Hope he gets fired soon. Won't be going to this location anymore as long he works there. Makes you feel like you are unwanted when you come in to buy stuff or trade.

Experiencia fantástica: This gamestop is always the one we want to go to even tho we dont live near it! Always friendly and helpful

Experiencia fantástica: Great employees

Experiencia fantástica: Love this place for my game

Experiencia fantástica: Great staff amd great pricing!!!

Experiencia negativa: Not what they used to be. All the employees make you feel like we are intruding or they are doing us a favor! No thank you! I would rather toss my old games in the garbage than to deal with these people.

Experiencia fantástica: Very useful and friendly.

Experiencia positiva: Great this gen games

Experiencia fantástica: All the game and consoles are pretty nice

Experiencia fantástica: Very helpfull indiviual

Experiencia fantástica: Great game

Experiencia fantástica: My son loves to go there

Experiencia positiva: I take my grandson there

Experiencia negativa: I have been shopping at this store since 2015. I have always received on par to excellent customer service at this location. Today I came with with my roommate and his girlfriend to trade in a large box of older generation consoles. We had come in a few weeks prior to sell some older generation controllers and were encouraged by the store manager Aaron to bring in our used systems, so we did. However Mathew the SGA on duty and only manager in the store at that time turned us away rather rudely stating that Gamestop no longer accepted anything older than a Nintendo DS. I tried to explain to him that we spent a better part of two hours on the Gamestop app looking up these items before we brought them in, all of which were listed on the app stating that Gamestop is currently accepting theses items, I continued to explain to him that we had more than just a Nintendo DS in the box, but he would not listen. He told us that if is was a PS3, Nintendo DS, or anything made within the last two generations Gamestop isn’t accepting them. We were flat out shocked by this treatment as it wasn’t on par with the service that we have received at this location and come to depend on. Clearly he isn’t interested in providing a good customer experience, wasn’t willing to listen, completely unwilling to look to see what my friends had for trade, and clearly isn’t interested in doing his job. So we took our trades to the Wyoming and Academy store and received stellar customer service experience and the SGA on duty there spent over an hour with us and brought most of what we had available. The kicker is that while we were there another customer came in to sell his older Wii system, but was turned away because there were pieces missing from his Wii, apparently the same SGA Mathew at this location took in trade the pieces the man needed to complete the trade in at this store. Mathew told the man that he could come to that store and sell the rest. Gamestop seriously needs to address there choices in managers and how the handle their customers. There is nothing wrong with informing a customer they can’t do something or can’t take something in trade but to be rude and lie to a customer is a different matter.

Experiencia negativa: Rip off very expensive for used games

Experiencia positiva: Employees are always great

Experiencia fantástica: Good store doesn't have weirdos like the other game stops around town I think this might be the one I go to from now on. They also close when at the time they say they close. The one on menaul says it's open till 9: 00 but they were closed at 8.

Experiencia positiva: Good

Experiencia positiva: Nice staff, good selection of new and used games

Experiencia fantástica: I didn't go to GameStop I actually went to Cricket but I guess you could say cricket is like a GameStop well it's like a game that you can stop at that doesn't take any quarters it takes dollars and it's not a game and it's a phone that let you play games so I guess you have your phone is a GameStop and it's next to GameStop so come on down to GameStop five stars

Experiencia fantástica: My son loves game stop

Experiencia negativa: Everyone already knows why gamestops get a 2 star rating

Experiencia fantástica: Very helpful and friendly service

Experiencia fantástica: KIDS! They love this place!

Experiencia fantástica: Very helpful when I had questions about the switch for my son.

Experiencia fantástica: Make sure you keep your receipts for warranty purchases! We found proof for our PlayStation purchase on our bank statements. Store rep went above and beyond to make things right the way it should be!

Experiencia positiva: Good location

Experiencia fantástica: The pop selection is outstanding

Experiencia fantástica: It's been a while since the last time I paid a visit to a game store. Bought two JRPGs and the storekeeper was really friendly. Will definitely go back.

Experiencia fantástica: Every time i visit i get the best help they are very knowledgeable fast and friendly go above and beyond to make sure i get what im looking for

Experiencia fantástica: Perfect customer service every time! The staff here is always helpful and really know their games!! This is my main GameStop every time.

Experiencia fantástica: Good people good selection better than buying online because they give you an opinion gamers know gamers

Experiencia positiva: Decent place with some cool people working there, though there are some asinine folks behind the counter.

Experiencia positiva: Still willing to help as much as they can

Experiencia positiva: I like how big the store is , makes you think they god a wide selection of items and games but there are times they are out of the item you want but since they added in new merch from video games I like going there. Months ago they had some employees that were somewhat rude and unhelpful I like going there now and the past few months starting from October because they have extremely helpful and very friendly employees and they usually have what I’m looking for . This has been my GameStop for a year and a half and I’m not dissatisfied, f they don’t have what you’re looking for they can look up and suggest other stores that have the product you want but a great store.

Experiencia fantástica: Quick service

Experiencia fantástica: The best place to trade buy and get good deals on used or near new games

Experiencia positiva: me I've always loved GameStop but you guys really need to update what you have in stock because I wanted to buy a PS4 camo controller for my cousin for Christmas but you guys didn't have any but you had the advertisement box since you guys don't keep them in stock. You don't receive them at your store so that really sucked because I had to then go to Walmart to buy the controller when you guys could have had my business

Experiencia positiva: Gamers hot spot.

Experiencia fantástica: Had what I was looking for and the staff was nice and easy going.

Experiencia fantástica: Excellent all together

Experiencia positiva: Nicely priced games good stuff fun place to be

Experiencia fantástica: Very helpful even when close to closing time.

Experiencia positiva: Always willing to help with any questions

Experiencia fantástica: Always friendly service when I go in. I always feel welcome

Experiencia negativa: They know squat about gaming.

Experiencia positiva: Returned a wrong game I had purchased, but was shorted 2 dollars from what I paid yesterday to the credit I was given today.. did not catch this until I got home. If I would have caught it while there I imagine they would have made it right...shoot

Experiencia positiva: I've been here several times and have always had great customer service. They are very helpful and knowledgeable. Would totally recommended this location.

Experiencia fantástica: They are very friendly and care about you and your experience at the store. If they don't have the game you're looking for they will call and ask other stores if they have it for you.

Experiencia positiva: Enjoyed coming and looking around at this store. Great customer service!