GameStop

Experiencia fantástica: Excellent customer service

Experiencia fantástica: Thank you very much to the ladies that helped me, very patient and kind today!

Experiencia fantástica: Nice spot but no outside outlets

Experiencia negativa: Opening at 11 is ridiculous....every game stop on the west side opens early but the ones closest to me want to act like its still Covid lock down.

Experiencia negativa: Charging WAY above MSRP...rename Scalper Stop

Experiencia negativa: DO NOT PURCHASE CONTROLLER HERE I've recently got a new controller at this location, got the limited remix green ps5 controller and mind them I've traveled 3 hours to get a good looking controller since local gamestop dont have much. Ive received a new controller with a stick drift after immediately opening the box. This is uncalled for and of course i didn't get the protection plan because I thought I'd be paying $90 for a good working controller. They where pushing the warranty stuff before purchasing so now I'm skeptical after this experience.

Experiencia positiva: Got me a ps4 the day after my birthday can't complain

Experiencia fantástica: Very helpful in getting me a remote

Experiencia negativa: Recently, I returned a game controller my son bought. Unfortunately, my son open the box so the lady at game stop said I wouldn't be able to get a refund but she could give me store credit. The lady at the store failed to tell me I wouldn't get a full refund on the trade, so I ended up losing more than $50.00. I asked to speak to a manager and she stated the manager wouldn't be there in two days. If I would have known I was not going to receive the full amount I would have never returned the controller and kept it.

Experiencia negativa: They sell cards for above msrp, so gamestop's are just the next generation of scalpers now

Experiencia fantástica: Good place to get games . The workers are very knowledgeable

Experiencia fantástica: Best GameStop in town excellent customer service and selection even considering the smaller installment of a store staff takes their job serious and your best service is their goal great location

Experiencia negativa: Store is fine itself, but two times i went i was trying to get a refurbished headset for a warranty i had on it and i was given the wrong type. I have the Rig 800 Pro HX's made for the Xbox and PC and not once, but TWICE did they screw up and gave me the model for the Playstation. Not only that they took like 20 minutes to finish everything when all i was doing was coming in for a replacement mic. What an embarrassment.

Experiencia positiva: I called to see if they had the game I was looking for and got put on hold and just gave up and called back and they never picked up again. So I drove 40 miles just to find out they didn’t have the game. So frustrating!

Experiencia fantástica: The workers are very nice they let me know about the upcoming sales and games

Experiencia negativa: To the women that was working this morning, I didn’t get her name (glasses, maybe 5 foot, with brown hair) was extremely rude. I was just asking why there was a long line and she replied with an attitude.

Experiencia negativa: Had NOTHING I was looking for which every other gamestop atleast had a stock of. It was super busy in a crowded space and Ive never seen a gamestop so small. But you know how Gamestop is.

Experiencia negativa: Employees seem to give no effort and I’ve had problems every single time I go to this GameStop

Experiencia negativa: Poor customer service asked to speak to manager because I keep getting charged for a pro-account that I canceled and the associate told me that my issues was not of her concern and that if I had an issue to call the 1800 number. I understand she “can’t do anything about it” which is why I asked for a manager. When I told her customer issues were her job the attitude changed and told me that an assistant manager would be there in the morning.

Experiencia fantástica: Amazing service very helpful and good communication

Experiencia negativa: I want to trade in my other old Nintendo switch to added credit to my new Nintendo second that I purchased and it took three hours to do that the guy with the long hair that had a beanie hat on had a big attitude was very rude very impatient and they were telling me all kinds of lies that I don’t get my game out tonight that they’re just gonna sell it to somebody else that I’m gonna lose all my money I put on my game I paid for the pro membership like a month ago and they said that I didn’t have my membership on there well I told him this is where I came to pay it. You guys charge me for it so I wasn’t able to get my stuff with my pro membership. It was just a horrible experience. I will never go to GameStop yet.

Experiencia negativa: This location has just got worse and worse every time we go to the mall. I used to always buy a game when we’d go and haven’t done so for the past couple months. This is mostly due to lack of selection including no stock of new releases. The store is just piles and piles of overwhelming amounts of junk merchandise. There is so much stuff in there that people can barely move around making it an uncomfortable experience. The latest is they removed the Xbox games entirely and filled it with you guessed it more junk merchandise. The switch games and ps5/4 games are all mostly vertical so unless you know specifically what you want you’re gonna spend a lot of time reading every label. Never receive any greeting much less help. What is going on GameStop? I also cancelled my pro membership because there really no benefit other than saving $1 here and there on already discounted games. The points now also expire. I had nearly 500,000 points and was told that if I didn’t use them I’d lose them. Do you realize how long it took me to acquire that many points as well as how much money had to be spent? Everything is just going down hill for GameStop. Last, if you ever buy a game stop asking for the 1400th no I don’t want game insurance, no I don’t want a GameStop credit card, no I don’t want to renew my pro membership, yes I am sure, no I don’t want a preorder. I am sure the staff is instructed or measured but my goodness just stop.

Experiencia fantástica: Very fun experience.

Experiencia negativa: Incredibly rude in person and over the phone. Tried calling numerous times and was put on hold. Wildly unprofessional to keep a customer on hold because you don’t feel like doing your job

Experiencia positiva: Great service and assistance.

Experiencia positiva: Decent selection, not the friendliest of staff, but what can you do these days?

Experiencia positiva: It’s a really good GameStop in my opinion. Pretty big, but gets really crowded and there’s hardly anyone room to move in there from all the people (from the times I’ve been in there). But it has a bunch of good games, Funko pops, and action figures.

Experiencia negativa: I tried doing a cash trade in at this location and they denied me. I called them 3 times, morning , afternoon, and before close and they either ignored my call or said that they didn't have cash. As a Business, you should be able to have the proper amount of money in your drawer for the services you offer. I have tried to use this location multiple times and they usually have the same answer. Go to any other store than this one. They cannot help you properly

Experiencia negativa: Came in to trade my Xbox for a refurbished one and the trade machine was down, so I was told they would hold it while I went to another GameStop to complete my trade (was not told for how long they would hold it) after driving across town multiple times and coming back THE VERY NEXT AFTERNOON I was told they had sold it, btw place smells like dump

Experiencia fantástica: Staff members are helpful and accessible.

Experiencia negativa: I was just in there and found a game that said 29.99 on it took it to the counter and it rang up 60 bucks. I asked why so much when the sticker says 30. I'm told price ha gone up and they haven't changed the sticker yet and I have to buy it at 60 not the price on the game, which is 30. Stay away from this store. I do not recommend this store to anyone

Experiencia fantástica: Very helpful and efficient

Experiencia negativa: We are really disappointed in GameStop. We purchased Red Dead Redemption for switch and the game didn’t work immediately. We attempted to return the game as defective and were offered half of what we paid in store credit. The guy working there tried to get us to buy insurance for our game and even said broken cartridges happen frequently. I think it’s pretty wild to not refund our money on a fake that didn’t work to begin with. We tried to return the game within a week. I really don’t think it makes sense to have to buy coverage for something that should function. So incredibly wack. We won’t come to GameStop going forward. Even Amazon has a 30 day return policy for game cartridges. I’d rather support a business like GameStop but I’m not going to donate money to them if they won’t stand behind the products they sell.

Experiencia negativa: Went there to try to return a new Nintendo switch system and teddy told me there all was a seal on the system but I told her there was never seal on the system when GameStop gave it to me and teddy is a rude person and every unsatisfied service and told me she’s the manager but didn’t see manager tag and not the first time she’s been rude she needs to learn customer service and used to be ever good customer service here but no more and at this location really dumb when u have a used game in your had and go to pay but they get a online order and they have to do that over the person in the store and Brandon is not a every nice person he needs better customer service and doesn’t really talk to people and not every friendly

Experiencia fantástica: Great Employee, alway very helpful.

Experiencia fantástica: This GameStop usually has the best stock when it comes to Pokémon TCG products! Also, all the employees here are always super nice and helpful!

Experiencia positiva: Thank you! Great service and knowledge of products

Experiencia fantástica: Gm was cool and helpful.

Experiencia positiva: Pretty much like any other GameStop.

Experiencia negativa: Customer service is horrible here. Dude who answered the phone must hate his job.

Experiencia positiva: Good experience. Nice employee. Knowledgable but wish they had better trade-in deals.

Experiencia positiva: The Coronado Mall GameStop is smaller with less inventory compared to others I've been to around town.

Experiencia fantástica: I acted like a noob and he still helped me lol.

Experiencia fantástica: Good my new Xbox Xbox Series from here an as always they will always help to make sure you get everything you need.

Experiencia fantástica: The only game stop to have street fighter 6 The only good game made for the ps5 in stock

Experiencia fantástica: Good

Experiencia fantástica: The lady at the register was very helpful an polite, it was a nice visit.

Experiencia fantástica: Our grandson wanted Pokémon cards. The clerk was helpful and kind

Experiencia fantástica: This is great little location. The staff has always been polite and very knowledgeable.

Experiencia positiva: no VR goggles

Experiencia positiva: Small, felt a little cluttered. Friendly staff.

Experiencia fantástica: Great place to shop and employees are very knowledgeable and won't lie to you.

Experiencia fantástica: We finally got our Xbox series x!

Experiencia positiva: Still the same old game stop after 20 years

Experiencia fantástica: Meh its game stop nothing special about a place that sells dead tech

Experiencia negativa: I came in to buy a Xbox one and I was treated by horrible staff. I understand they're age means that they lack experience, but they talked to me like this was my first time ever buying anything. They argued over what I could have or what would work when I corrected them they just stared dumbfounded. Of course the system has powering issues, I've never had an issue where I would want to bring the system back in. I have the warranty and receipt, but I hate the fact that I came to this specific GameStop only because it's close to where I live.

Experiencia fantástica: Made my son smile

Experiencia fantástica: When in, found everything I needed, had fun talking to the super nerdy, super awesome cashier and left happy.

Experiencia positiva: My grandkids always go in there buy games..

Experiencia positiva: has a great variety of games kinda didn't like that the used things cost as much as the new items.

Experiencia negativa: The staff seems to lack knowledge about certain games.. when asking some questions they try to make you feel dumb instead of fathering information. Would not recommend this GameStop.

Experiencia fantástica: As it's in the mall, it's obviously got a smaller selection of miscellaneous merchandise because it's not its own building, but it isn't lacking in games for the main consoles.

Experiencia fantástica: Nice people working there also had 25% off gaming mice keyboards and mouse pads

Experiencia negativa: Every time I go in here I always get the worst service, I had to drive all the way to cottonwood and be helped by Demetrius, the best guy in the business. He always helps me out and knows what he is doing.

Experiencia fantástica: Who doesn't enjoy games

Experiencia fantástica: Extremely friendly, extremely fast service. Much better cash for trade-ins than in the past. I'd actually fully recommend this place to everyone

Experiencia positiva: The shop had great items that a customer could look at or buy.

Experiencia fantástica: Love the staff at this location

Experiencia fantástica: Great place for all your gaming needs

Experiencia positiva: Staff always friendly and willing to help

Experiencia fantástica: Fun,fun,fun im a grandma & when my boys were young we use to play pac man love to play pac man they would let me play when we get into albuq. Thank you

Experiencia fantástica: Ps5/ switch OLED, where they at though hahah

Experiencia fantástica: Great experience here , cashier was super friendly!

Experiencia fantástica: They always have the games your looking for and always have added info on upcoming games you might like.

Experiencia negativa: Too expensive

Experiencia positiva: Great!! Customer service. The girl that checks you out has great knowledge of her products.

Experiencia fantástica: Great customer service

Experiencia positiva: Busy

Experiencia positiva: Like any other game stop honestly but Walmart has better prices for games

Experiencia fantástica: Great customer service from the young man working there, he was awesome

Experiencia fantástica: Really small but pretty chill. Found what I needed.

Experiencia fantástica: Employee was super nice and very helpful. Found what I needed in seconds and was buying it in minutes. Would definitely recommend

Experiencia positiva: Some good deals

Experiencia fantástica: Great deals and customer service today

Experiencia fantástica: Great selection in this location!

Experiencia negativa: The Employees were really kind but they couldn’t bring up my order from 12 days ago even though when i bought the item we gave all of our information to the cashier.

Experiencia positiva: Pocos títulos seminuevos

Experiencia fantástica: Nice clean store, associate who was there was friendly, greeted me and asked me if he could help me find anything. Great job!

Experiencia fantástica: Go-to video game store.

Experiencia negativa: Mask policy. I'll take my money elsewhere

Experiencia fantástica: We didnt play,but looks like fun for another time

Experiencia fantástica: Small location but they have great customer service.

Experiencia negativa: Long lines

Experiencia negativa: Bad service

Experiencia positiva: Low amount of stock but glad they are still in operation.

Experiencia fantástica: I had a small issue with cash so I had to return a couple remotes I purchased and I needed the cash back. They gave me my cash back with no issues! You just need your receipt and the items unopened! Thanks GameStop!

Experiencia negativa: No Xbox series X

Experiencia fantástica: When my son didn't find what he was looking for the store associate directed us to another store. Not many people take the time to do that!

Experiencia positiva: Get ready to go online to order the more popular games because all are usually sold out in stores

Experiencia fantástica: These guys are amazing. Our son got a system for Christmas, turns out it was basically a junk system. I called the store and was taken care of the manager called the Cottonwood store and turned out they had just received a trade in...we went right there and Amanda was amazing. She even included an apology from Santa to our son. I'm a customer for life. Well done Coronado and Cottonwood.