GameStop

Experiencia fantástica: Highly recommend Chandler he was great help! Thank you for your great customer service and patience with all my questions when PlayStation servers were down. Thank you for helping me order a game online. See you soon.

Experiencia positiva: Very helpful, friendly, knowledgeable, staff

Experiencia fantástica: It's game stop. You can't go wrong

Experiencia negativa: Went there today it was ok very friendly service. I was annoyed by a customer hitting on the cashier Very pathetically

Experiencia fantástica: Faith was an amazing help in store regarding a large trade in - this process was so much easier than we expected and I truly believe it was all due to such stellar customer service!! Thanks a million!!!

Experiencia negativa: I was told by an employee I would be able to purchase Playstation Gift cards with trade in credit. However on their website this appears to be against their policy and I was unable to complete the purchase.

Experiencia fantástica: Best location in Albuquerque.

Experiencia positiva: Would recommend.

Experiencia negativa: Never get what I want at game stop

Experiencia fantástica: GameStop employee Alex went above an beyond when trying to help out with a headset. She was really helpful thank you GameStop for being there.

Experiencia fantástica: I love this shop Abe is very knowledgeable and has a great knowldge of their products . He definitely helped me find what I was looking for

Experiencia fantástica: Love the staff members there

Experiencia fantástica: Excelente

Experiencia fantástica: Nice selection, clean store, friendly and not pushy employee. I'll def be back to this location.

Experiencia negativa: Update your store hours. Came to pick up my game. It was the only thing I was looking forward to all day. Everything was locked up. Person manning the store couldn’t even be bothered to hear me out, let alone just hand me my product I fully paid for. Too busy jamming out behind the counter. GameStop needs to just go the way of the Dodo already.

Experiencia fantástica: The staff was awesome, patient, helpful, and friendly. Wat more kan you ask for.. it's a franchise, so certain things are "set in stone" but the staff makes it a good stop

Experiencia fantástica: In & out

Experiencia fantástica: Great service honest answers

Experiencia positiva: Staff are helpful

Experiencia negativa: Management is very unprofessional....

Experiencia fantástica: It’s a really good store!!

Experiencia fantástica: Great service.

Experiencia negativa: Ryan at GameStop on Menaul is the worst employee I’ve ever come across here, speaks so fast that you can’t hear him, and doesn’t slow down when asked to repeat himself, he was cold and unhelpful. I will not go to this GameStop again, prefer the one on Eubank and Central. Someone get this kid some training on customer service. Yikes.

Experiencia fantástica: Best one the other GameStop never tell us when our preorders are in

Experiencia fantástica: Dope little gamestop will definitely be back

Experiencia fantástica: They always give me great customer service. The cute guy John is always very friendly and has great recommendations

Experiencia positiva: Lady was nice, didnt have what i needed.

Experiencia fantástica: Friendly staff and awesome environment

Experiencia fantástica: This is my favorite gamestop, they're close to my house and they are always stocked full of stuff to look thru.

Experiencia fantástica: Jessica the manager always treats me amazing! Most of the regular longtime employees do and it’s the only GameStop I go to now! Because I’m treated so awesome!

Experiencia negativa: Straight up ignore their phones and their customers

Experiencia fantástica: Ordered gifts for x mas easy and on time

Experiencia fantástica: Super nice and super knowledgeable employees.

Experiencia fantástica: Always remembers me and very helpful.

Experiencia fantástica: Both of the employees were super awesome! Malik really helped me find what I was looking for and his attitude was exemplary! I will shop here more often now!

Experiencia fantástica: GameStop had the items I was looking for. When they didn't, the staff helped me place items on preorder.

Experiencia fantástica: An employee helped me with a headset. They were out of the one I selected but he helped me find something comparable at a comparable price. Offered extras but wasn't pushy and was very pleasant and polite.

Experiencia fantástica: It was a great !

Experiencia positiva: I got all the help i needed but was told too many times to upgrade to the best membership.

Experiencia positiva: Probably the lowest selection in town for merch. Nice people but empty store.

Experiencia fantástica: Wonderful staff whom I've gotten to know over the years. Always helpful and friendly, never pushy.

Experiencia fantástica: Best and friendly staff

Experiencia fantástica: Excellent Customer Service

Experiencia fantástica: This is definately a small game stop but that does not stop them from having the best customer service! With covid restrictions, we had to wait outside since a family of 6 were all shopping at the same time! While they browsed, 1 of the experts came out to see if we knew what we were looking for so they could see if they had it in stock. We'll this worked out great because unfortunately they did not but they had already cued it up for an order to be delivered to us! So when it was finally our turn to go in, we looked a little (because you always find something lol) and they were ready for us so we had a quick hassle-free check out! In and out in under 10!

Experiencia positiva: Employee was very helpfull helping my son and I find a video game for the playstation 4.. She even made a special order for us....

Experiencia fantástica: Very friendly staffing very eager to help you with what you need

Experiencia fantástica: The manager was so great, she helped my kid with his problem. Will definitely recomend and will go back when it's time for games and accessories.

Experiencia negativa: Pathetic people! I swear these employees need to pull their heads out of their you know what.

Experiencia fantástica: Always love going here. Never crowded and helpful staff!

Experiencia positiva: Adding to our hand eye coordination (at least it’s our excuse). Wish the store didn’t have games on display unless they assuredly have them in stock.

Experiencia fantástica: Wow!!! What great customer service I experienced at this location. Employee was very helpful and friendly.

Experiencia positiva: Well stocked but they didn't have what we came for.

Experiencia fantástica: Jessica and Emily are the best . Great customer service every time Thank you

Experiencia fantástica: Great service

Experiencia negativa: Stopped off at this location to check new collectibles, toys, and such. After looking at the clearance, funko, and other collectibles I noticed a Star wars figure on the back counter. I asked if it was available to purchase or is it being held for someone . He checked and said yes it's available for sale. I told him may I look at it, he said sure. Gave me the item... it was a Star wars figure about 20-25 bucks. He proceeded to say "now don't run out with it". In my head I was like really. I had three items I almost bought...put them on the counter and walked out. As I was leaving he asked me "did I offend you". Little man if you don't get it, don't bother asking that question.

Experiencia fantástica: Jessica has always been extremely helpful, her staff is just as knowledgeable and curtious...

Experiencia negativa: I purchased a $200 steam wallet gift card that was already redeemed.. Now am $200.00 in the hole. The cashier was friendly. Not sure how the card was redeemed, since the code was not scratched off.

Experiencia negativa: Apparently the material my mask was made of didn’t meet the kids standards so my son and I were not allowed in.

Experiencia positiva: So I know the lady at the counter is trying to enforce safety policies during this pandemic but she insisted that my 4 month old baby needed to wear a mask to be in the store and the CDC specifically states that face coverings should not be placed on children under 2 years old because they can't remove them themselves. It's not safe to insist that I hold a mask over my baby's face. We didn't stay to look around or buy anything but she answered my questions and we left cause my family was waiting outside with the baby.

Experiencia negativa: Mediocre service average prices and weird policies out of the 1990s. I mean at least it's kind of instant gratification?

Experiencia fantástica: Very pleased with customer service.

Experiencia negativa: There are zero working Xbox remotes at this location. Poor policy, which isn’t the employees fault, but a poor attitude is. Sad to say Target is now my spot for gaming needs. Target has a 30 day return policy for new items, compared to GameStop’s 7 day. I wouldn’t shop with this company, much less this location.

Experiencia fantástica: Games

Experiencia fantástica: This was a good game stop. We were looking for a few items and they had everything we were looking for. Great time.

Experiencia negativa: Right when you walk in one of the employees is on you right away they pressure you to buy something even more than a car salesman they definitely have a way of annoying and making customers feel uncomfortable

Experiencia positiva: Usually have a great time when I visit here, but the last time my sister went she was gonna return her DS lite and it took nearly an hour and they charged her five bucks to reset it, where the way to reset is literally just taking out the battery and putting it back in.

Experiencia positiva: Very helpful sales staff

Experiencia fantástica: They were super helpful! We went in like 5 minutes before closing and they were really helpful and told us not to rush!

Experiencia fantástica: Very helpful staff

Experiencia fantástica: it was awesome

Experiencia fantástica: Great staff, helpful in every way! Great selection! Store is very clean and, organized! Highly recommend this location!

Experiencia fantástica: But x box one hear

Experiencia fantástica: They really polite and they had just awesome stuff and I really enjoyed it. The customer service, just everything!

Experiencia fantástica: Same old, same old.

Experiencia fantástica: Great place !

Experiencia fantástica: Great service

Experiencia fantástica: Very helpful good place for video games and system

Experiencia fantástica: I always enjoy coming to GameStop. Thanks to a birthday coupon and $5 extra credit for trade in, I got 3 games and still had $ from the trades. The few times before, one of the employees hooks my children up with some extra goodies and they love it.

Experiencia fantástica: Ty John-Curtis! Ty Vaugh! I had a gaming problem and was stuck for weeks. John-Curtis solved my dilemma in five minutes! It was my first time in the store and I left so happy I could enjoy my game again and now know two great guys I can come back to with any questions.

Experiencia fantástica: A gamestop can be. I drive past two other gamestops to go to this one. As good as

Experiencia positiva: Ight

Experiencia fantástica: Jeffrey is the man. Great customer service. A+ employee. Keep up the great work.

Experiencia fantástica: Great place. I go there all the time. Great service.

Experiencia fantástica: My son loves it here hands down. Wont shop for new games anywhere else

Experiencia fantástica: I buy a lot of games from here. The workers here are always nice i have no complaints about this game stop

Experiencia fantástica: Very helpful and very attentive

Experiencia positiva: Great place to spend money!

Experiencia fantástica: Great, as always. Any and every time I go in, I'm always met with a smile and greeting to make me feel welcome. The employees always answer my questions to the best of their knowledge. If they don't have the answer, they do their best to find it. I really like this gamestop (Juan-Tabo and Menaul location)and very rarely do I go to any other.

Experiencia fantástica: Great customer service. Hopefully I won’t need to go back in for the problem I had. However, I would recommend this location.

Experiencia positiva: They have games...

Experiencia negativa: Worst customer service I have ever experienced.this location has employees that yell at your children just for asking simple questions. Not a kid friendly store go to any other location but this one.thank goodness for the other store on menual for making it right will not return to this store but still will be a loyal customer to other gamestops

Experiencia fantástica: The cashier John, answered all of my questions. He was very polite. He provided great service!

Experiencia positiva: Best staff I've ever come across at a gamestop

Experiencia negativa: GameStop offered me .43 cents for a game they sold me for 10 bucks a week ago if you have games to get rid of and are tired of this mega Corp scamming you, donate them to the library. Under privileged kids will shine when they find you're game free to borrow in the library! There now, isn't that warm fuzzy good karma feeling you have better than that .43 cents???

Experiencia fantástica: It is an amazing story and the employees are very helpful

Experiencia fantástica: Jessica has been there forever, she's dope af so if you need anything, they'll hook you up for sure and they're so cool and knowledgeable on the latest games.

Experiencia fantástica: I've been to gamestops all over the country and none of them compare to this one, every single time I go in every one is super helpful and I always leave satisfied and with what I needed

Experiencia positiva: Very helpful staff, but expect to be upsold on everything. What else can I say, it's a Gamestop so don't expect to get anywhere near what you paid for your games upon trade-in.

Experiencia fantástica: Great customer service

Experiencia fantástica: Wonderful staff that worked very well with my son.