GameStop

Experiencia positiva: It's fine.

Experiencia fantástica: Great store, big selection, knowledgeable staff.

Experiencia negativa: Terrible customer service Josh has a smart mouth also , bought a mega box and all packs came in bent I called and asked nicely what are we gonna do here he tells me absolutely nothing all card sales are 101% final !! (Mind you there is only 100%) so yea this game stop is trash

Experiencia fantástica: Best burger in NYC

Experiencia negativa: Poor customer service. Waiting in line for 15 minutes for 1 guy and associates decide to keep me waiting on line. The cashier leaves right when he is done taking the order. I had to wait another 10 minutes for another guy to decide to help me.

Experiencia negativa: awful the dude nick saw me waiting in line waiting for 2 familys for a trade in the kid for one of the familys kept asking to check how everything was and when i waited and he keep staring at me and didnt tell me i wasnt in line then when i asked he told i me i had to go all the way in the back 2/21/26

Experiencia fantástica: The folks at this location are extremely helpful and knowledgeable. Grenly is particularly helpful. Will continue to shop here.

Experiencia fantástica: Gaming

Experiencia fantástica: They are very helpful. One of the better GameStop I have been to.

Experiencia fantástica: Idk some of yall have a bad employees but lwk my employee was non chalant so for me my experience was good

Experiencia negativa: Three people working and no one is helping! Line is ridiculously and everyone has to wait on person who decides it’s a good idea to start working on a guest trading a bunch of games and needs to validate them. Instead of working on the line with that have been waiting for some time. I asked one of the employees could he at least look up a game for me since I was at the front of the and they were not helping they looked it up and stated they had the game and instead of getting it they walked away! I stayed quiet and calm and wait another 20min on the line since they told me they had it. Once I was finally! seen they stated that they don’t have it! This was the biggest waste of time !!! I wasted an hour just for 1 question do you have a game and then they tell me no after I wait the long. I did not flip out but I should have! Is it ok for this to happen with 3 people working in the store?

Experiencia fantástica: They have a good selection of card packs and the best workers. Taylor needs a promotion for all the work she has done for this store

Experiencia fantástica: Great experience with Jhonattan. Traded in a console and game for cash. He was super cool and helpful. I will definitely be back for future trade-ins and purchases.

Experiencia negativa: Never ever order from them I was expecting my delivery on Tuesday the 14th and it was delayed to Friday 17th then it was delayed again to Monday 20th!!!! Never again, terrible service

Experiencia fantástica: Buena cadena de videojuegos y todo lo relacionado

Experiencia negativa: Being charged for Pro membership without my consent! I went in for the new Switch console with a Switch Lite trade-in. While I was waiting for my Switch to be tested, I saw the manager tap the cashier on the shoulder and say, “Upgrade her to Pro.” After he left, I confirmed with the cashier who was testing my console whether the upgrade was free or charged. He told me that since I was purchasing a new console and trading in my old one, the upgrade would be free. After I paid for the new console, I saw a $25 charge for the Pro membership! I asked why I was being charged, and he told me the Pro membership gave me a bonus for the trade-in, so technically it was free. I’m speechless at this point. FYI, the bonus was only $6.60—please help me understand the math on how this makes the Pro membership “free”? I’m calling customer service with a complaint and demanding a solution. Never coming here again. Shame on you guys.

Experiencia negativa: Went to go trade in my switch oled. The worker there told me it would be $67 because of the scruffs that can be easily be cleaned off. The website specifically said $105 it was in perfectly condition. That means it should work with no scratches or anything on the screen and dock. That was my condition with my switch oled. Look elsewhere or even Facebook marketplace.

Experiencia negativa: ¡No puede ser! Llevo 2 horas haciendo fila en GameStop solo para conseguir un artículo completamente común, algo que perfectamente podría estar en cualquier estante sin tanto alboroto. Es absurdo que tengan tan poca organización para algo tan básico. ¡Esto no es una edición limitada ni una consola recién lanzada! Es frustrante perder tanto tiempo por una simple compra. ¿En serio, GameStop? ¡Pónganse las pilas!

Experiencia negativa: Terrible experience here for pre-ordered systems. There is no reason to pre-order here as they still make people with pre-orders wait while they serve customers who walk-in to buy the same item. I had to wait over 2 hours on a separate pre-order pickup line to receive a fully paid system. Absolutely inane prioritization. To Gamestop corporate: Hire some people who know how to get things moving, those who know industrial engineering practices about process flow. A basic tip: Guaranteed sales with shorter process times(pre-orders) should move significantly faster than non-guaranteed sales (walk-ins). Time parity makes no sense between these two groups. You are trying to gain potential sales and sentiment while completely destroying any positive sentiment or goodwill with existing customers. Ask yourselves which has more monetary and PR value? Anyone in a management position who doesn't know this should be re-trained or let go.

Experiencia negativa: they hit and took my money

Experiencia positiva: Pqq eh tudo caro

Experiencia negativa: Reserved Journey together months ago, corporate emailed us saying they couldnt fulfill 2 booster boxes (no problem) and they were offering us a blooming at msrp which they'd hold for us. Show up, clerk sells all blooming to 3 guys and didn't hold them. Nice employees but u get what you pay for in terms of workers.

Experiencia positiva: It was a nice store for browsing gaming related items.

Experiencia fantástica: Me gusto la mercancía que había, no había mucha pero me entretuve un buen rato, la falta de variedad de juegos pre-owned me molesto, el sujeto es medio mamon pero todo bien.

Experiencia fantástica: Necessary business for this location Service staff very knowledgeable

Experiencia fantástica: Very friendly and helpful staff. I come in very frequently to buy trading cards and they never fail to give me the best prices and the best service.

Experiencia negativa: Forced me to buy a game stop pro account to purchase a Switch. Cancelled my online “pickup” order and when I showed up to collect the device, they lied to my face and told me the pro subscription is required even though there was no shortage of the console anymore (late 2024) and no locations implement this practice. Research on Reddit and you will see this is a shady practice unscrupulous GameStop managers employ to boost numbers for corporate.

Experiencia negativa: This location will not let you buy certain things (including ps5) unless you also spend $25 on their stupid loyalty program. They said this is the same way at all GameHole locations but really it's just a slimy manager trying to trick customers to get the numbers up. I just went across the street to target instead

Experiencia negativa: Ah man, this was the one Gamestop location I really liked going to. The guys working there are always so nice to talk to and unlike other GS locations I used to go to, they were always honest about the condition of my trade-ins and didnt try to claim defects that didn't exist. I've gone to trade-in at this one multiple times without any issues, I actually went in and traded in some games last week too. That changed today. Unfortunately, AFTER having everything tested and checked I found out the GM of the store implemented a new policy. You can no longer receive cash for your trade-ins, despite the website listing cash, venmo, and prepaid cards as three separate options. They will only give you a prepaid mastercard for the cash value. So if you want cash, now they expect you to take the prepaid card to an atm, pay another fee on top of the value you lose for a cash value trade-in, and then pay the atm fee too. Policy changes are one thing, but to arbitrarily change it within a period of a week without any form of visible notice is incredibly disrespectful to your customers.

Experiencia fantástica: My grandkids found what they wanted

Experiencia negativa: The person working in the store is rude and unhelpful. You must respect the customer

Experiencia negativa: Rude arrogant and unhelpful

Experiencia fantástica: Very knowledgeable staff, super friendly. Overall, it was an excellent experience.

Experiencia negativa: I’ve called this place over 30 times and they have not responded to any of my calls and I also have bought a gift card from this place and the card number ripped and they won’t answer there phone

Experiencia positiva: Always smells bad

Experiencia fantástica: Great service , on point with all , a little messy .. lol .

Experiencia fantástica: Great customer service from the gentleman that helped me

Experiencia negativa: whoever was working on 8/2/2023 at 1pm should be fired. he has no knowledge of games , and not to mention very rude over the phone . everyone else in that gamestop is respectful except for that one guy. its funny how he thinks he was so confident in his knowledge about games and when i corrected him , hes like "well go to bestbuy then" . so ignorant. GAMESTOP please hire people that arent rude and has 0 knowledge about games and the lifestyle

Experiencia fantástica: They have a good selection of games and consoles including PS5

Experiencia positiva: No poster for sale

Experiencia negativa: Some GameStop stores may require GameStop Pro membership to perform transaction. This store is one of them. I learned that the hard way, when i was already at the store, trading in my old console for the new one. On my remark that there was no such policy mentioned on the website store employee told me to "get it from the website" then. so heads up for you fellow gamers, if you're going to buy something take into the account gamestop membership costs, along with taxes. as a side note, store employees have no respect for privacy and are too pushy when trying to sell. i was told to share my email and phone number with no prior explanation and i had to fish out the reasons.

Experiencia fantástica: Clean and the guy was nice. Wasn't that busy

Experiencia positiva: Staff member was great, didn't add hidden fees like the other gamestop

Experiencia fantástica: Small place in the corner of the mall. Really need to walk to get to this place.

Experiencia fantástica: Me encanta ir con mi hijo siempre tienen mercancia nueva buenos precios

Experiencia fantástica: Mr chu

Experiencia fantástica: This place has a huge collection for a gaming aficionado.

Experiencia negativa: I bought a Samsung odyssey monitor g30a, it stopped working after a few months. Thankfully I have a year warranty, but when I went to go get it replaced I was told that I have to pay 70 bucks to get it replaced because it went up I price, like how does that make sense I have the warranty what does the price change have to do with me? What’s the point of buying the year warranty if I have still have to pay to get it replaced?

Experiencia negativa: Every employee is so rude and arrogant and unfortunately it's the only GameStop in the area.

Experiencia negativa: My wife asked to buy a rechargeable controller for Xbox. They sold her a battery operated one, when she got home and opened it and found out she tried to return it 20 minutes later. They wouldn't accept the return because it was opened.

Experiencia negativa: Very lackluster selection at this location

Experiencia negativa: Doesn’t answer the phone

Experiencia fantástica: Great store

Experiencia fantástica: I always love come here!!! They always have new games, console, and merchandise.

Experiencia negativa: Don't bother calling because they won't pick up the phone. Even if the store is empty. Also, don't show up within 15 mins of closing or the door will be locked and they'll tell you they are closed (with 10 to 15 mins on the clock). As soon as I spend my store credit i'm never spending a dime with gamestop.

Experiencia negativa: Why on Earth would it proper policy to keep items on the shelf that you know are out of stock? All color combinations of Joy-Cons are on the shelves yet the store doesn't have any. How many other products are they advertising for sale that they don't actually have? 2nd star only there because the employee I spoke with was friendly and did his best to help; I don't want anybody at corporate reading this thinks it's his fault. Not his fault the store/company has this ridiculous policy.

Experiencia fantástica: Awesome

Experiencia fantástica: Took my granddaughter and I let her pick what she wanted

Experiencia negativa: Horrible service. I pre-ordered both pokemon scarlet and violet weeks ahead at this gamestop. The day of the games release i waited on line in person for 1 hour! I reached the cashier and they said they had sold out and there was nothing that could be done. I understand running out of stock but i know not everyone had pre-ordered. Im enraged that they could not honor my pre-order and then tell me there is nothing that can be done. Not even try to recommend another location for me or give me a possible approximation of when they may have a restock. Horrible service. Never coming here again!

Experiencia negativa: These guys don't know what they're doing and it seems like to me they don't want to do their jobs and they sell nothing but junk to begin with anyway

Experiencia fantástica: Very nice staff, extremely knowledgeable

Experiencia positiva: Yeah It's good

Experiencia positiva: The staff is great.

Experiencia negativa: Went in and saw that the clearance was an additional 50 percent off. However the cashier informed me that the items I picked out were not apart of the sale. The sign did not specify which items. It said all clearance. It should've been honored as such. Never going here again.

Experiencia positiva: Nice .. the employee was very helpful and nice

Experiencia fantástica: Very helpful workers

Experiencia fantástica: Only the best place to visit. Jersey City.

Experiencia positiva: Just like to come here but I never end up getting anything lol

Experiencia fantástica: Awesome!!!

Experiencia fantástica: One of the very few specialised game shop in city

Experiencia fantástica: Great location, awesome service and prices are fair Got everything from games, to collectibles

Experiencia fantástica: Previous review had me worried but I got a switch, no need to buy extra ANYTHING.They took the time to explain what I asked even when there was a line behind me. I asked all I could cause the switch Is crazy expensive but I didn't want the lite I wanted the one that hooks up to the TV. Sometimes they got everything sometimes they don't , it's a small store guess that's why but they'll check on the computer for you like they did for me when they said they didn't have the switch game I wanted. They helped with what I needed, it's all I asked for.

Experiencia negativa: Tried to sell 4 games and got 6.60 in store credit

Experiencia negativa: Honestly. I think it’s dumb that if you need to get a console they WONT sell it to you unless you get a GAME AND ACCESSORY… like. What if I’m replacing the device, and I already have the games. What if I already have everything I need. Which I did. Still had to get the accessory and game. No worries, I’ll check on policy, and if it’s not a real policy I’m contacting Better business bureau. Ridiculous.

Experiencia negativa: Más oh menos

Experiencia fantástica: Great store. Especially awesome for video games #1. I recommended. Thank you

Experiencia negativa: I cannot believe that I just got humiliated by the STUPID and ARROGANT store manager. I tried to return two games today. Note that I bought them using a buy 2 get 1 free promotion. I picked the first game very early and it was past the 1-week return period when I requested the return, so I could only return the last two games, which is totally fine. I went to the store today for the return, and the store manager just assumed that I was trying to hassle their system and want to keep my first game for free. I do not care the stupid $40 dollars difference honestly and was ready to only get refund for one game. I did explain my situation to him, but he kept saying that he was the store manager, I cannot do this in his store and that if I want to hassle, go to another GameStop store. BAD PERSON!

Experiencia fantástica: Their pop section is not that good but other than awesome collections of games to buy

Experiencia fantástica: THIS is the spot knowledgeable staff and very very helpful

Experiencia fantástica: Good place to games , pc hardware and other stuffs.

Experiencia positiva: I hope it sticks around this is one of the few good ones still operating

Experiencia fantástica: Very good

Experiencia positiva: I just looked around

Experiencia fantástica: As always a great place to visit if you are into games and Sci fi and fantasy paraphernalia

Experiencia fantástica: Excellent...

Experiencia negativa: No PC games

Experiencia fantástica: Maravillosa atención

Experiencia fantástica: The worker there is amazing. Makes sure to greet you and that you have a good experience in the store.

Experiencia fantástica: Great service and they always have what I'm looking for.

Experiencia positiva: Store could be a bit bigger, otherwise great

Experiencia fantástica: Excelente servicio.

Experiencia fantástica: I usually don’t do this, but when I receive excellent service, politeness, knowledge of where I shop & personal experience I feel it cannot go unnoticed. Reese (hopefully I heard her name correct, with masks we are safe but a bit hard to hear) greeted me with excellent customer service. Not only that, when I did need her help she made my experience the highlight of what must be a slow Sunday. Thank you, and GameStop should be proud of having someone like this young woman on their staff.

Experiencia negativa: Was gonna buy a game but the service was so bad at this location..gonna spend my money at a different location

Experiencia fantástica: Great Place

Experiencia fantástica: One of the best around!

Experiencia positiva: Good service

Experiencia fantástica: Tremendous customer service from Russell today

Experiencia negativa: Waited for hours in line for the ps5 console on Black Friday being one of the first ones in line only to realize that the mall staff had opened the other entrance way earlier so became 20th in line. Event should have been coordinated better with the mall.

Experiencia fantástica: Si legista la tiends

Experiencia negativa: Never went to this SCAM shop! They tricked u and charged 15 dollars for u have never heard of. I was told there NO WAY to get my REFUND back, and I have no idea what I bought!