GameStop

Experiencia fantástica: Great nice guy good deals

Experiencia fantástica: It is a good store for people that love video games.

Experiencia negativa: Denied from doing the Trade-In event as they need an ID per person. The manager was making up excuses for each rebuttal. Do not recommend at all.

Experiencia negativa: Love how the return policy is not explained until you are trying to return a device, Tyler failed to mention anything to me about the return policy and maybe had he educated me on how the PS portal works I would not have bought it in the first place. Horrible customer service experience, the manager Dustin just informed me that policy dictated and there is nothing that can be done, I asked about store credit for something else, all he kept saying was he couldn’t do anything and his hands where tied behind policy and offered to buy back for a whopping $36 so that can resell for $169, there is a reason GameStop is failing and this is a big part of it, no education given about products they sell and management is given no authority to do anything according to Dustin. Needless to say I will never shop at GameStop again. Sales and customer service are horrible!!!

Experiencia fantástica: Amazing staff!!! Took time helping me look for a silly Funko and made my year!

Experiencia negativa: DON'T WASTE YOUR TIME CALLING NO ONE WILL ANSWER THE PHONE

Experiencia negativa: Lilly upfront was infuriating. Took forever to get a simple sale done and couldn’t even explain anything to me and didn’t ask any questions that would’ve ultimately sped up the process. I’ve sold many consoles here and this was a horrible encounter. Very incompetent woman.

Experiencia negativa: I used to love GameStop. I was given a piece of hardware as a gift and it died about 20 days after I got it. I tried to return it and the guy behind the counter was nice and seemed apologetic, but he said his hands were tied because there was a 15 day return/exchange policy unless I'm a GS pro member. So, unless I pay you extra money, I can't even get a 30 day defective device return. I tried calling GS customer service, and since they said they are the manufacturers of the device (subsidiary of GS), they didn't have any manufacturers warranty either. It's no wonder they're going under and closing so many stores, this is an absolute terrible policy. Unless I absolutely have to, I won't be shopping with them again. The employees are always as helpful as they can be, but their policies are ridiculous.

Experiencia fantástica: My Son literally lives here...

Experiencia positiva: I always like walking through here. I went in for a game and had to look at everything. Only draw back was that the guy that rang me up wouldn't take no for an answer that I didn't want to join their rewards program. I had to tell him 4 times I wasn't interested. Still enjoyed looking at all the cool stuff.

Experiencia fantástica: Game Stop always good if you like games

Experiencia positiva: It's busy as expected for the holidays, but one cashier makes it hard to want to wait in line when I can. Just order elsewhere online. Sad reality but the truth. 28 minutes to get through the line to buy a set of headphones.

Experiencia fantástica: Breken was amazing! She was so friendly and helpful. I highly recommend shopping here thanks to her!!! We came from Odessa, Texas she made us feel welcomed!

Experiencia positiva: My kid likes it one of the better ones in town.

Experiencia fantástica: The staff were very helpful!

Experiencia fantástica: GameStop is awesome

Experiencia positiva: Great customer service

Experiencia fantástica: Great service there.

Experiencia fantástica: Great service. Knowledgeable staff.

Experiencia fantástica: Staff are attentive, easy to get in and out of the store with what you need.

Experiencia fantástica: What to say other then my son's favorite store.

Experiencia fantástica: This is totally the place to go if u need the latest games and merch!!! I don't know what else to say...

Experiencia fantástica: Good selection!

Experiencia fantástica: As always,, my experience was great.

Experiencia fantástica: Nice with great help.

Experiencia fantástica: Buen lugar para la gente que disfruta jugar

Experiencia fantástica: Very friendly and helpfully... i will alway go back.

Experiencia positiva: Fair selection, knowledgeable, but not especially helpful employees. Small space, so it's a little cluttered and compact. Store is busy enough that one more employee would allow both registers to operate and 1 person to assist with customer questions, but lack of space doesn't quite allow this.

Experiencia fantástica: Good place for getting games

Experiencia fantástica: Dude. It's GameStop

Experiencia fantástica: The place was busy but we'll organized

Experiencia fantástica: Very nice and friendly in and out.

Experiencia fantástica: Love going there

Experiencia positiva: Good

Experiencia fantástica: Great stuff!!

Experiencia fantástica: Cool place to just look around ☺️

Experiencia positiva: Decent store. I dont play games much but they had good options for the kids

Experiencia fantástica: The best

Experiencia positiva: This place dont have the best games... well the one in the mall anyway... games top in general is amazing place to get games and little merch!

Experiencia fantástica: Me encantó aunque esta pequeñito

Experiencia negativa: Very bad customer service. Came in to return a game that is completely sealed. I tried to show my order number from my gamestop account but would not even look at it. Then I went to another gamestop store and returned it with ease. That bearded guy treated me like a thief when i have all the proof of purchase. Wasted my time and treated me unprofessionally.

Experiencia fantástica: The staff was very friendly and knowledgeable on what I needed!

Experiencia fantástica: I love the knowledgeable staff and the large selection they have.

Experiencia fantástica: This was a very good experience. The clerk was extremely knowledgeable and professional. We spent extra money on my son's birthday because the clerk us feel comfortable. Keep up that great customer service!

Experiencia fantástica: This store does a great job I love going to it when I get to go

Experiencia fantástica: Kids love it

Experiencia positiva: Great place to get games for kids

Experiencia positiva: Pushy sales guy

Experiencia fantástica: This is my favorite gamestop in Lubbock! The manager is always awesome to talk to and helpful. The other staff is friendly as well.

Experiencia fantástica: Great place

Experiencia fantástica: Good ambiance

Experiencia fantástica: Great store

Experiencia positiva: It was cramped, there wasn't enough room in the store for many people. Staff was nice and helpful.

Experiencia fantástica: Great

Experiencia positiva: Not bad.

Experiencia positiva: Great service

Experiencia positiva: More merchandise than games here. Employee was attentive and helpful.

Experiencia positiva: Okay so I bought a play station card from here and the card was expired.

Experiencia fantástica: To be honest this is a good game store. I bought a Switch case from one GameStop in a mall and I like it! Everyone should buy from here.

Experiencia fantástica: My son found what he needed, and the cashier was super helpful.

Experiencia positiva: Knowledgeable and helpful! Good prices on preowned games too.

Experiencia fantástica: Place recently went through a remodeling of sorts. It looks amazing and would definitely recommend that you stop by.

Experiencia fantástica: Looking for Halo Infinite merch? This gamestops got what you need.

Experiencia fantástica: We arrived 5 minutes before closing. The employee was alone and helped us get what we needed quickly. We were in and out in 5 minutes. Great customer service.

Experiencia fantástica: This is best ever place I've been plus the manager took care of me; I was so freaking happy today. He took care of my last Christmas present.

Experiencia positiva: Was very hard to find do not recommend looking for it in the mall

Experiencia positiva: Great. The mall is empty during the week

Experiencia fantástica: They are very helpful.....preowned games are in good shape.......

Experiencia fantástica: Fantastic customer service, VERY accomidating, fantastic experience

Experiencia fantástica: Easy warranty exchanges. Nick was great helping us out

Experiencia fantástica: Gud

Experiencia fantástica: With COVID-19 restrictions, only 5 customers at a time.

Experiencia fantástica: Its my favorite gamestop. Employees are always willing to help. So glad they are open again!

Experiencia fantástica: Nice knowledge people

Experiencia fantástica: Staff goes above and beyond to help.

Experiencia fantástica: Best gamestop in lubbock!

Experiencia fantástica: The best for games, selling games, and collectables! And also friendly staff who know their games.

Experiencia fantástica: Great staff and recommendations

Experiencia fantástica: You can find almost anything game related there and the staff is kind and will help show you what you are looking for

Experiencia fantástica: Lets check this one out. Great deal!

Experiencia fantástica: Omga i love it!

Experiencia fantástica: I was looking for mr grandson, don't have a background in gaming. The guy working was very nice to take me about the store and helping me.

Experiencia fantástica: Excelent!

Experiencia negativa: Didn't have what wanted in stock

Experiencia fantástica: They had some cool shirts and great figurines.

Experiencia fantástica: Friendly staff ready to help you with anything you need

Experiencia positiva: Excelente surtido

Experiencia positiva: Games bro

Experiencia negativa: They told me gta sandandreas never existed on the 360

Experiencia fantástica: Great staff!!! Within minutes, they helped me find what I was looking for. Thank you!!!

Experiencia fantástica: They have my pitbulls cheaper then PetSmart by 5.00 cheaper

Experiencia positiva: I'm not a very big fan of game stop but my brothers are and they had my phone

Experiencia positiva: Now and days in 2019 GameStop doesn't have much use... They have a small selection of games that sell for high, and little to no good merch.

Experiencia fantástica: Muy surtido

Experiencia fantástica: Good place to get games friendly staff

Experiencia positiva: A little expensive for used games

Experiencia fantástica: Grate customer services

Experiencia fantástica: We went to the SPM & they answered all our questions. They were nice & friendly. They know what they're talking about.

Experiencia positiva: One of the very few shops at south plains mall doing favorably well. It's just your average GS with games and stuff they all carry. Drop in because it's the only game store left at SPM as far as I know.

Experiencia positiva: Seems dated. I dont want to buy toys or T shirts. Try selling table top merch. I'd probably buy dice or miniatures.