GameStop

Positive experience: Workers were very kind but the Pokemon cards are kinda overpriced

Fantastic experience: Every time I go in the store, they are very helpful and great customer service never had an issue with any of their employees there

Negative experience: Whatever you do, dont buy the controller warranty. I purchased one and returned a controller for stick drift and got another used controller with even worse stick drift. Do they even test their own products?

Fantastic experience: Brittany displayed a resilient amount of professionalism mixed with customer hospitality and it was very refreshing to have such an experience. This is my go to GameStop everytime now because of this. Also there is a slimmer gentlemen that wears glasses and he’s cool as hell too. Super fun experience with these two

Positive experience: The employees are very helpful and respectful most of the time, but all the Pokémon cards they sell are at scalped prices. It's like they're increasing every month to scam customers of their money, and all the Friday Pokémon releases aren't helpful for people who actually have jobs but still want to collect cards as a hobby or buy them for their kids.

Fantastic experience: Great customer service.

Negative experience: You have hours on the door that say you're only open from 12:00 to 6:00 ( Labor Day) today but yet you're taking over an hour lunch in the middle of the afternoon... then why even be open.

Fantastic experience: Great customer service and knowledgeable staff. Made my son's birthday

Fantastic experience: The staff was very attentive and helpful.

Negative experience: The guy at the counter did not even care to help us with what we needed.

Negative experience: Rude, clearly I was bothering the worker by being there without knowing what I was looking for

Negative experience: Customer service leaves much to be desired. As I went in , there was no acknowledgement from the woman who was at the front. In fact , no one even bothered to ask what I needed until Brittany , the store manager , came up and proceeded to help me. To add to this abysmal showing , as I am browsing the woman who failed to greet me the proceeded to tell the manager how she attempted to say something to me twice , but I did not acknowledge. Much to her surprise , she seemed to be less than thrilled that I was still on the store and could hear the conversation. Very disappointing treatment and I will not come back to this store in the future.

Positive experience: Ridiculous rules like customers can't touch discs. Price lables stuck down over game lables. When this was pointed out, they didn't understand or even care. Your going under. Make an effort.

Fantastic experience: Always the most friendly GameStop staff out of any location I visit.

Fantastic experience: Very experienced and friendly

Negative experience: Poorly educated employees and very very rude managers.

Positive experience: Small location didn't find what I needed.And the person behind the counter wasn't much help

Positive experience: It's nice to go into a game store still. The young man who was working was very nice and helpful, they had what I needed

Fantastic experience: Got a great deal on something! Love the Pokemon cards selection!!

Positive experience: Was in and out due to shopping rush for the holidays, but staff were helpful and knowledgeable.

Fantastic experience: Friendly knowledgeable service. My almost 14 y/o son made his first big purchase with his own money, and these guys were amazing helping him out.

Fantastic experience: I love this place so much! Great staff, Great games. Always relaxing and never chaos!

Negative experience: Expensive and low payouts don't go here

Negative experience: Sold me broken ps4 and basically told me its my problem. Dont buy used from them

Fantastic experience: I'm old school, so it still hurts to walk into gamestop. Look in the way it does nowadays, but still thankful for them. It will be a sad day when the last game stop closes.

Fantastic experience: They know what theyre talking about

Fantastic experience: It's the only place to get video games new or used!!!

Positive experience: Was looking for a birthday gift and the young lady who waited on me was very helpful and knowledgeable about the product

Fantastic experience: Nice selection of games here

Negative experience: Good luck buying any game that is current at any gamestop! Go to Target, Walmart and Best Buy. Gamestop does not keep any current games in stock. When you ask if they will get any in, you do not get any helpful answer. Instead they tell you you can order the physical copy of the game online. Oh yeah, they charge $15 shipping. This company is a joke! Go spend your money elsewhere. There are other stores you can get your consoles and games from.

Fantastic experience: I always buy my games from here. When I no longer have a need for them, I am able to return them for store credit and I will purchase other games. Great place.

Negative experience: Used to love coming to this place and picking up games but had a issue yesterday where I was double charged for a game. I called yesterday and went in store to try and get a refund for the duplicate and it was like pulling teeth trying to get it resolved but im still being told it may take a few business days before it goes back into my account. Not very likely to want to go back due to lack of available help. (Sidenote: none of this is the fault of the nice person who assisted me but because of the lack of resources they were given for an issue like this)

Fantastic experience: Good deals on random games

Positive experience: My son always finds good deals on Pokemon cards here!

Negative experience: Way to high on used games

Fantastic experience: Guys were friendly and nice....helped buying my son's PS5 for Christmas a great experience. They even helped me wrap it ❤️

Negative experience: Had Bern waiting in line for somebody turning in an old xbox. After 20 minutes the manager offered to get me on another register, then walks away leaving me waiting again and losing my spot in the line. Where I watched people that were behind me checking out while I was still waiting for any help... I ended up having to leave empty handed

Positive experience: The guy getting our games was slow and had to get help just to get the games. Other than that good experience

Negative experience: Absolutely rude just because I didn't have gloves and a mask on like the quy behind the counter

Negative experience: Didn’t even get to go inside this very nice establishment because they decided to close down earlier than they were supposed too

Fantastic experience: Always helpful knowledgeable staff

Fantastic experience: Super friendly and knowledgeable staff.

Negative experience: We got what we came for and the service was good, but the employee who helped us seemed a little toooo into playing dnd in a basement.. solo.

Negative experience: This people no answer the phone I call a lot of times in different times and nobody answer the phone it's incredible

Fantastic experience: Staff was very kind

Negative experience: Very rude....... asked questions about up coming games and games that came out. He was very very rude

Fantastic experience: Always a great time in here employee's we're super friendly

Negative experience: This place has really went downhill. The employees seem like they are more interested in playing grabass then helping anyone.

Negative experience: They are way over priced and only wanted to give me $10 in store credit for two games that I spent over $50 on there. Also when I came searching there for a super smash bros. Ultimate game cartridge they only went down from $60 to $55 for a used one when I could go to the walmart right behind it and buy the cartridge new for $50 and when I brought up this info they never offered a better price they just said cool. So I strongly suggest never to come here.

Positive experience: Staff were really helpful; I came in specifically looking for Wii/Wii U/DS/3DS games and this location had a very limited selection behind the counter. Staff pointed me in the direction of a couple other local stores.

Fantastic experience: Great service

Fantastic experience: Skylar is the nicest, most knowledgeable person. Very inviting and humbly gives you a reason to return even if it's only browse or talk shop and new releases. Couldn't delete that. Update: Steven and Brittany are the bosses of bosses! Incredible team working for them that don't mind nerding out about all things gaming, collectibles, accessories, and upcoming releases. Heard some guy named Derek lost a numbers race to one of his underlings few weeks back while Steven was on holiday. Idk.

Negative experience: Answer the phone!!!

Fantastic experience: Had exactly what we needed.

Negative experience: The staff are not friendly

Fantastic experience: Usually have games that other GameStops dont.

Fantastic experience: We'd been looking around town for a replacement ps4 remote. Everyone in town had been sold out. The staff here was helpful in ordering one for us and in the color we wanted. It shipped right to our home. Thank you.

Negative experience: GameStop no longer sells controllers in the stores and they told me that they will not stock a PS5 in their physical stores either. If you want anything other than Pop toys or game software, they are just ok, usually out of stock on the things you actually want. I tried to buy an Xbox controller, but they had 0 in the store and said that they usually only carry a few at any given time. Might as well go to Walmart for the hardware and software that Gamestop refuses to stock

Positive experience: Just another gamestop, they usually tend to have about the same quality of service and a varying selection.

Positive experience: Always great people for the gamers and animation.

Fantastic experience: Friendly staff. I found just what I needed.

Fantastic experience: Great customer service!

Fantastic experience: Excellent experience great customer care

Fantastic experience: You can sell stuff and buy games you want

Positive experience: Really wish they had a public restroom...

Positive experience: They are very helpful just didn't have any ps4 consoles and controller

Fantastic experience: I bought a new playstation

Positive experience: They have a great selection of pop figures, collectible action figures, t-shirts, etc. They don't have too many games in stock, but thats because everyone just buys and downloads directly from the marketplace on their Xbox or Playstation, im sure. The staff is always incredibly kind and helpful. I went in looking for Little Nightmares 2 to surprise my husband with since we played the first one together taking turns, but the girl at the register looked it up and told me they didn't have it in stock at any gamestop in Amarillo. I didn't want to go through the hassle of putting my debit card information in my husband's Xbox live account, but I thanked her and told her I would just go home and do it that way instead. The man who was working with her stopped me and said I could purchase a digital copy for the same price it would cost me on the marketplace and all I had to do was enter the code. I decided that was way better than putting in my card information and bought the code in store. I was thankful that he stopped me and let me know that. Just an example of how helpful and kind this particular store's employees are. Only downside (and its not the worker's faults) is the ridoculously low amount of money or credit they pay you for trade ins, then turn around and sell it for more than twice what they gave you. Gamestop should be ashamed of how they run their trade program.

Positive experience: Knowledgeable staff just very low in store stock.

Fantastic experience: Very helpful and informative employees!

Positive experience: Super helpful staff. Fastest transaction that we've had at GameSpot ever.

Fantastic experience: Watch out for an employee with balding red hair and glasses. I believe his name was Aaron, if my reciepts are correct. This guy was miserable to have to deal with the two times I've been helped by him. The first time I gave him the benefit of the doubt thinking he might've had a bad day, but upon my second visit I can see that his sour attitude is just the default way he helps people. This guy actually sighed while working with me, frequently cut me off to interject, and left me hanging instead of saying "thank you" or "have a nice day" so I was left to ask "so am I good to go?" He did all these things BOTH times I was helped! This location is great, gamestop is good, and I've never had any problems with any other employees. (In fact, the other employees I've been helped by have been super personable, friendly, and willing to help!) I just wanted to single out this guy in hopes that I may help someone in the future avoid an uncomfortable encounter.

Negative experience: Went and got a game off the shelf waited 30 minute plus in line. Get to the register and informed that they don't even have that game in stock. It was placed on the shelf as filler to not have any empty shelves. Total waste of me and my family's time.

Fantastic experience: Great place for gamez

Fantastic experience: They had good deals

Fantastic experience: Fast and convenient ,knowledgeable staff.

Positive experience: Very nice staff but nothing I wanted was in stock, including several advertised specials that had just barely gone live. The staff checked the other local stores for me but none of them had any of the titles in stock either. Ordered on Amazon instead.

Positive experience: So, the online order thing didn't work, but be got charged (i believe he got it fixed). We went to look in person, and in person, its the patrons who kept us from entering the store. The sign says no more than x amount of customers in the store at once, but 2 groups of people who exceeded the number posted on the door entered as we were beginning to get out of the car, so we decided not to go at that point.

Fantastic experience: I called them to see if they if another copy of game that I had to switch out and they were really helpful totally recommend them.

Fantastic experience: Awesome employees

Fantastic experience: Great staff very nice and polite and very very helpful at finding what ever you have in mind plus finding you was to save money on the items you want

Positive experience: The store itself is fine, however accessing this location from the road is a pain. It's much easier to enter and exit through the opening behind the strip that leads you to the Walmart parking lot.

Fantastic experience: My son gets all of his games there

Fantastic experience: Employees are awesome here. Knowledgeable and friendly

Fantastic experience: Ok, so I'm not super savvy about games, but not only did Skylar walk me through everything I had questions over, he was super chill amd friendly and patient (I keep forgetting stuff and running from the counter to the back). I definitely recommend this GameStop because they have great, knowledgeable staff, short wait times, and the folks here care about you and make you feel welcome, you're not just a sale or a number to them, you're a person and you don't get that very much nowadays. Will definitely be coming back and buying more over the next few months, thanks!

Fantastic experience: This particular store the employees were very helpful and courteous

Fantastic experience: Love this game stop staff is always awesome and love to interact with you and make sure you find what you want and also dont be afraid to ask for suggestions I've gotten some great games from staff suggestions.

Fantastic experience: I love GameStop. I've spent so much money at GamesStop over the years I'm certain I own part of the company. Today I went to GameStop in Amarillo and they are awesome as ever. When I lived in Florida the GamesStop there would call me when I new game came that they knew I would want.

Fantastic experience: Nice people

Fantastic experience: Super friendly staff, wide selection of games and goodies. We go here almost every week and find new and different things.

Fantastic experience: The people here are amazing calm and always helpful when I need it. Ben constantly helps us find the game we need or want. I love this team including Skylar and Lisa! These people make me come back all the time!

Negative experience: Horrible prices, terrible customer service, rude employees. Its literally a pawnshop and they screw their customers daily. Thank god this place is projected to go out of business in the coming years. No one will miss it.

Fantastic experience: Love it

Positive experience: Customer service was ok,but didn't have much of a game selection for my gaming system

Negative experience: Called about an issue with a device purchased. It was 3 or 4 days past their 30 day return/exchange. Still I had to purchase another unit, frustrating.

Negative experience: Over priced

Negative experience: All game stops are garbage stop waiting your money

Positive experience: Its alright, dont really go there because im a Pc gamer, but good for other console related stuff i guess.

Fantastic experience: Love this store, always helpful and I always find something worth the money when I am here. The staff is incredibly helpful and cordial

Negative experience: Games are over priced