GameStop

Fantastic experience: Godspeed Newark GameStop

Negative experience: Absolutely HORRENDOUS service speed.

Fantastic experience: Excellent Customer Service.

Negative experience: Bad experience. Employee, don't care about customers. They are lazy. I when 2 times and my friend went 3 times to trade-ins every single time, was excuses and it was 3 employees in the store. Doing nothing.

Fantastic experience: They Sell great gaming stuff

Negative experience: Disappointing experience, despite some nostalgic finds I had a 9-hour layover in Newark and happened to get off the bus right in front of GameStop on Broad Street. As a huge fan of video games, I decided to check it out—but the overall experience left a lot to be desired. First impressions weren’t great. The windows were completely covered, making it impossible to see inside, and honestly, it gave off a very sketchy, unsafe vibe. The store also had a strong, unpleasant smell that didn’t help the atmosphere. Once inside, I appreciated that they had a decent selection, including some older games from back in the day, which was a nice surprise. I picked up Monopoly GO! for Xbox 360, which was worth the buy. However, I also grabbed a Harry Potter Kinect game, and when I went to the cashier, I was told the disc had already been sold. That was really disappointing—especially since it was still on display. If it's not in stock, it shouldn't be on the shelf. To make things worse, I was traveling and my backpack was completely full. I politely asked if they had a small plastic bag to carry the game I purchased, but they said they didn’t have any at all. I had to awkwardly and carefully stuff it into my bag and hope it wouldn’t get damaged during the rest of my trip. Overall, it's nice that this area still has a game shop, and the retro game selection was a plus—but the store felt run-down, disorganized, and not very welcoming. With a few improvements, it could be a much better experience.

Negative experience: Would give Zero Stars if I could! System is somehow always down for Trade-ins but Never for Purchases lol And don't get me started on the Staff! Just all around terrible!

Negative experience: This Game’Stop is the worst especially when it comes to Pokemon TCG releases. The Spanish guy likes to hold things for himself. I’ve had so many visits here due to the convenience of the location but I just travel to other cities and get what I want. I can’t believe that this GameStop is still downtown Newark

Fantastic experience: Very chill and pleasant experience. The employees are very knowledgeable and helpful. I would definitely recommend

Fantastic experience: Awesome staff. Very helpful and honest people who really know their stuff and extremely knowledgeable about everything in the gaming world from games to gaming systems to all the latest tech. Extremely helpful and honest and reliable, caring employees. Definitely a 2 thumbs up

Negative experience: Don’t waste your time, the store rarely has anything to offer you. The products on the shelves themselves are false advertising. If you desperately need something physically ask them to open the products so you can see what you are buying. Recently bought a USB Type-C cable with the assistance of a worker, with them knowing what I need. Just to finally open the product to discover the cable is a regular USB. New products that have been opened are not eligible for return or exchange. (Packaging Fraud)

Positive experience: Store was c l osing

Negative experience: Just take another 10 to 15 minutes to go to any other store, staff is rude and has really gone downhill the last year. Doesn't matter who you want to everyone has a problem facing a questions and act like it's the biggest inconvenience and asking for product. I cannot wait until this location shuts down.

Negative experience: Terrible place to visit. Limited games.. prices higher than Target/ Best buy for NEW or refurbished systems..

Negative experience: It’s the worst GameStop to shop at.

Negative experience: Does not open on time

Fantastic experience: Slowly, gamestop is making a clutch comeback with certain deals! Johnathan and Jamar make the store worth visiting!

Fantastic experience: Really easy to find things and helpful staff

Fantastic experience: Always time for some games

Fantastic experience: I enjoy GameStop you can go there and trade your old games by new games and a variety of other stuff Pokemon cards magic cards and also all your necessities for gamers it's better than going online and shopping it gives you that real mom and pop feel I'm so glad they're still around

Positive experience: It was very nice and the gentleman that help me was very nice n helpful the only reason I gave it 3* was cause there wasn’t any Star Wars pop there of baby yoda the place was clean will come back again

Negative experience: Dont come to this store!! Soo ghetto I came in looking for an regular X box controller for my boyfriend. Mind you O dont know too much bout games or xbox but i do know bout the controller he uses… when i ask the guy with the locks he said not to grab the one on the shield that he had it in on the table.. he really scammed me n sell me the nano control without even asking me if he use small controllers. Disgusting

Fantastic experience: Got my nephews a game

Negative experience: Small store , staff not knowledgeable

Positive experience: I give it a three star due to the fact I had different experiences both good and bad with both employees and the managers. I think the women that use to work there are the worse but most recently last month it was two cool guys in the front that had good customer service

Positive experience: Picked up an Xbox box remote

Negative experience: Closed at 7:50pm when it supposed to be opened till 9 with two employees still inside on their phones.

Negative experience: This place sucks do yourself a favor and go to absolutely any other location before coming here. They probably will be closed for no reason regardless

Negative experience: Store is getting better

Negative experience: If there was a 0 star button I would select that one. If I was you I’d take my money to another game stop. Even if you have a trade in… any other game stop is better than this one. This is your warning not to waste your money or time with this location. You will be disappointed.

Negative experience: Never pick up the phone

Positive experience: Over the years the staff has changed, been good, great, and not so great but currently it's pretty good. My issue with this gamestop is the selection of games have went down in quality over the years, I hope it doesn't go anywhere

Fantastic experience: I'd give this place 10 stars if I could. The were helpful from the top down!

Fantastic experience: Excellent customer service.

Fantastic experience: The staff was very helpful and patient with my multiple questions

Positive experience: Just looked dead. Went in to kill time while i waited for my car to be serviced. Selection was limited, I'll just keep ordering games online.

Negative experience: They never answer their phone. I have been to the store many times during their businesses hours when they are supposed to be open but they are not

Negative experience: Why are phones not being answered? Answer phone calls so no one has to waste time and go there if its not needed..

Negative experience: They Never Answer The Phone

Positive experience: Walking to the store I called a few times no one answered, got there and the phone rang and they didn't bother at all to pick up the phone even though I was the only one in the store. It wasn't busy. Answering the phone can be very helpful and time-saving.

Positive experience: Barely have what I need but I'll be okay

Fantastic experience: The works that works at game stop they are respectful to the customer

Negative experience: Doesn’t answer the phone

Positive experience: Good service and good staff

Fantastic experience: Gamestop is the #1 place to purchase, trade, or sell video games and consoles.

Positive experience: i need some ps3 games bruh

Fantastic experience: COD MW yes,go get that...

Positive experience: Staff was nice but not a huge diversity of items like Game Stops in JC

Negative experience: This purple haired manager needs to be fired or moved to another store. Her attitude and behavior has truly damaged the reputation and pride of a gamestop that once was amazing. She needs to go!

Negative experience: This has become the worst gamestop. This current staff is a complete joke. The purple weave manager is by far the worst manager in any retail store. Her staff are completely disrespectful and lazy. Barely do a job, they don't deserve any customers hard earned money. They need to be replaced ASAP.

Negative experience: Amazing how this place has been here as long as it has considering how awful their employees treat the customers. Persia for some reason felt it needed to make racist remarks and even drop my preorder so now it isnt turning. Waiting on assistance from corporate. I do not recommend coming to this store ever.

Fantastic experience: The two employees was very professional excellent place to shop

Positive experience: This place is ok but if u have a car and have the opportunity to go somewhere else I would suggest going somewhere else but if u are a bus person and have no other choice then this place is ok to go to

Positive experience: Game stop is great with their variety of games and accessories, however they can be on the more expensive side and remember to bring a bag with you to put your purchases in because they no longer provide bags for your purchases. They have their game stop bags available for purchase for $1.00 if you happen to not have your own bag.

Positive experience: It's gamestop, you know what you gonna find there?

Negative experience: They never have nothing and seems like they overpriced... Seems ok for a last min spot

Negative experience: It's closed and doesn't exist.

Positive experience: The staff guy was friendly and patient as to what I wanted.

Fantastic experience: Great experience shipped my packages asap

Fantastic experience: Fast service. No problem returning games in less than a week.

Fantastic experience: The store is on Broad Street and safe because of the high Newark Police present on the blocks, it make me feel safe!!!! A great source of new and used older games!!!!

Fantastic experience: This the best place that my son enjoy all his games and bcos of that he keeps him at home.

Fantastic experience: Every time I go to GameStop, I feel very excited ever since I was 5 years old to buy games for my Nintendo Wii, and now I buy games for my Wii, Switch and PS4.

Fantastic experience: Love this store just need more stocks.

Negative experience: Barely had any of the games I was looking for

Fantastic experience: I look inside it look like a nice place to buy something

Negative experience: They did not accept my money and they wonder way they are go out of business

Positive experience: They had some nice games in there and the store looked clean.

Negative experience: The Guy Had the wrong prices stocked on the shelves. When I got to the register everything was more than listed. He then rang my order as cash when I specifically requested debt. Remarked that he could not change it and I really wanted the game so I had to use all of my cash and was unable to get change for the bus to get home on time because I had no cash.

Fantastic experience: There's a girl that works here, I forgot her name (sorry!), who is so incredibly helpful. I had ordered a controller for my sister, and it got lost in their system. She had the item, but she couldn't check it out for me. This young woman called them and sorted it out, then called me and let me know it was all ready to go. The fact that she took the time to figure it out, and was so kind and apologetic during the entire process, really made an impression on me. You don't get that from a lot of places these days. I was impressed with their stock as well. The o ly bad thing, through no fault of their own, is that there's literally no parking near the store. I double parked out front haha

Negative experience: How df are y’all busy 24/7 mfs never pick up the phone.

Fantastic experience: My experience at this GameStop is always a great one! I go there a few times a week for pops and collectibles. The manager Kristine and her employees are always so helpful in helping me find what I want and making shopping so easy! I recommend going to this GameStop if you’re looking for great products and a great shopping experience! Thank you guys

Fantastic experience: This and sailorsburg are some of the best

Positive experience: Helpful staff . although i am upset they dont really sell pc games

Fantastic experience: Great experience for me as usual

Negative experience: This isn't even a picture of Gamestop... this one isn't keeping it real...

Negative experience: Knot wourth my time going there couldn't make a purchase with a debit card credit cards obly wont buy from them again

Fantastic experience: Yes great service and the selection is really good,at THE OLDEST CROSS ROADS IN THE COUNTY:;!BROAD&MARKET

Fantastic experience: Very good service and attending veey professional

Positive experience: Great 4 $1, they really get you if you ad toppings.. way better NYC pizza though.

Negative experience: Get less money. Get 5 cent off a 40 dollar game smh

Fantastic experience: Great staff, communicative and informative. Can't beat that.

Negative experience: I called and requested them to hold an item for me. after they told me they would hold the item I drove over 45 minutes to come to the store. when I got to the store they told me that the item was pre ordered for somebody else. although it's been over 72 hours since they were supposed to pick it up they still would not sell me the item. complete waste of time and accomplished nothing on my trip to this game stop don't ever come here

Positive experience: Always pleasant atmosphere staff r knowledgeable and help me get the best deal possible.

Positive experience: Helpful but didn't have enough of the PS4 that were on sale

Fantastic experience: My son enjoyed it

Fantastic experience: Great service friendly staff

Negative experience: I was just in there this morning. The worst customer service from Amanda. She was rude and had no idea what she was doing. Sold us the wrong code. She was talking to the other rep about the schedule and her weekend plans and made us wait for her to help us. She was complaining about being there. Very unprofessional. Ridiculous. She wasted my time and sold us the wrong code. Never going there again. Poor Customer Service. Hire better staff!! She needs to get fired.

Fantastic experience: Customer Service is excellent.

Fantastic experience: Great customer service will help you figure out what you like and what you want to buy/preorder so they are really reliable if not to busy but haven't came across a time where they weren't helpful so it would have to be a all-around 5 star rating from me I just picked up Borderlands 3 from they also picked up Crash Racing

Fantastic experience: Great place for all your gaming needs.

Positive experience: Small store in a crowded location, parking is only downfall as it can be challenging to find it depending when you go. Staff is friendly store is clean, very easy to find what are you looking for

Positive experience: It's an iffy location but the game selection and consoles / accessories are updated and pretty decent. There's a lot of selection it's just the area around can get crowded. Got a used game for my nephew which I had to exchange... No problem and the staff was nice enough to suggest other choices and patient while I was still deciding which one to get. Overall a smooth transaction.

Fantastic experience: Love them

Negative experience: Seems like all GameStops are cheap when it comes to buying from you but expensive when it come to you buying from them, even when you are a member. You get better deals when you buy or sell on LetGo! Truthfully, try it you'll never go back. Use GameStop as a last resort for quick cash.

Fantastic experience: Just good helpful staff. Always treat me good. Kniw what they are talking about and doing.

Positive experience: The lines are always way too long

Negative experience: HORRIBLE!!! Lines are long and the cashier employees are slow turtle slow. This GameStop In Newark NJ Is Terrible!! The things a mother do for her child

Fantastic experience: The employee who helped me was super nice, had a lot of patience and answer all my question and helped me with the item I needed for my son ,

Fantastic experience: Great service got what I wanted came in nicely