GameStop

Positive experience: They have more funko pops and cards than games. Also not enough Kirby

Fantastic experience: My sons been want RDR2 for some time. He left happy. Thanks.

Negative experience: TLDR Broken equipment. Pedantic employee. Mostly useless services. Could not trade in a system because the equipment was not working. Employee was having a hard time finding an item in "the system". I offered help, found what it is colloquially know as and shared it. Employee challenges asking if thats from the "website tho". So I pull up the item on the GS website. It had the same name we just both found colloquially. He then comments that sometimes things are diffirent in "the system" than "the website". What was the point of it all if not to muddy water and minimize the guest.

Negative experience: Stopped in yesterday to be ignored by the staff "they/them" was very rude rushed me out of the store didn't even bother to ask if I have rewards so she could go back to playing they/their game. NO this isn't about their gender confusion it's about how rude and disrespectful they them it turned when I asked about a collector pack that I'm guessing they wanted after their shift. That or just a very rude person.. I was honestly disgusted by customer service, go to upper peach gamestop that guy knows his stuff n he's polite doesn't get mad at you for making him do work at his job he's paid to be at....

Negative experience: Bought two refurbished Xbox consoles from here. Neither one worked. I had to return both. It's like they don't even test them. And the employees don't even care

Negative experience: After spending over $700 on a PS5 w/ASTRO BOT package, an additional controller, games and an extended warranty at the end of March, we noticed the unit gets extremely hot. Despite purchasing an aftermarket fan base & an additional fan being pointed at it, it remains hot to touch. Naturally, we went back to the same associate who sold it to us, MADISON, to ask if this is normal. Oddly when she sold it, she seemed very knowledgeable but now she's completely lost, literally telling us to "Google it" ! She responded that she doesn't own/play one. Her assistant (who paused his own sale to chime in) saying that Game Stop does not pay them enough to buy the systems they sell. His customer even got involved, answering our questions better than paid staff could. After saying we could return it, (a clear loss to the Co.) we stopped at 2 other local game stores who explained that heat is common; both then went out of their way to address our issue, even showing us the best remedies, without ever suggesting we spend a dollar at their establishments. I would NEVER RECOMMEND OR PURCHASE ANYTHING FROM GAME STOP AS THEIR STAFF EXTREMELY LAZY AND INCOMPETENT! However, is gladly recommend their local competitors!

Negative experience: The lady that works here is clueless. System showed four items in stock and she had no idea how to locate them. Instead of trying to find them, she told me to come back in a few days when her manager was back in the store.

Fantastic experience: Employees are always very helpful and they have a good selection of games and other things

Fantastic experience: Offers just about anything related to gaming. Plenty of games and systems for sale.

Negative experience: Worst return policy ever. Bought a $210 controller as a gift, not compatible like the employee at counter said. In less than 24 hours, she said I cannot return it unless I want $15 back. Contacting the Better Business Bureau.

Negative experience: Why does this store suck so bad?? Their prices are ridiculous, not a lot of choices in games, lots of over priced merch, they give you pennies when you sell games just to turn around and slap a $35 price tag on it.. bleh... no thanks...

Negative experience: There are a few nice people who work here who are extremely helpful (Mady and Randy), but their District Manager has been nothing but nasty and rude when she is there working. The other employees just seem like they weren't trained at all and can't answer questions.

Negative experience: They put the wrong game in my cartridge I bought Minecraft Xbox one edition and they put regular Minecraft in there i didn’t spend $21 for a game I already have I just want to play the tutorial world and they can let me do that I’m gonna call different game stops and ask for a replace ment or a refund!

Negative experience: I bought a brand new controller for the xbox. Bought the warranty too. When the control started getting stick drift, I took it back. They tested it and said it definitely had it, but instead of giving me a new controller they gave me a used/refurbished one, not a brand new one. 2 days after I started to use it, BAM! STICK DRIFT again. So I'll take it back again and see if this time I get one with out the drift. Totally unsatisfied. Horrible service!

Positive experience: Small store, not really a big range of games.

Negative experience: They NEVER answer the phone. The one member of staff told me he isn’t paid enough or treated well enough to want to pick up the phone. He was complaining about management about him not being able wear his hat. Was very poor attitude and the store looked like it was trashed and going out of business with boxes everywhere but nothing on the shelves. I guess I’ll stick to ordering online or going to Best Buy or the exchange.

Positive experience: I spent $300 in this store and the merchandise was faulty and no one would assist in answering my questions. I will never spend another dollar in any Game Stop ever again due to the rudeness and non existent customer service. Atleast the Exchange and Best Buy try to help. PLEASE DO NOT SPEND YOUR MONEY HERE!!!!!!!

Negative experience: Have called 10-12 times over the course of two weeks to check on stock of certain items and only got them to answer one time. They almost never answer the phone at this location. Pretty frustrating. Just called six times today in the past 3 hours. Zero calls answered.

Fantastic experience: Great atmosphere workers will help you to you to the best of there ability

Fantastic experience: The service was first class....above and beyond. Plus, he didn't laugh at me when I pronounced it "Dragonballzzz and not DragonballZ"

Fantastic experience: A lot if neat used and new games and gaming merchandise among other things!

Fantastic experience: Helpful friendly staff

Fantastic experience: Awesome

Negative experience: I keep calling and calling and no one will pick up the phone

Fantastic experience: Bussin

Positive experience: The store was nearly bare.

Positive experience: Not much customer service

Fantastic experience: So I got a brand new game I brought it back the guy said I couldn't get my money back because it was brand new He said that he would give me trade credit I was real mad and then he said he would call his manager or supervisor and see if he could help me out Which he did.and He let me get The full amount that I paid back. If you buy a new game you will not get the full amount of money back once you open it they will only give you store credit And offer to buy it from you For Trade credit But he helped me out so I'm giving him a 5 star today is 10/19/2022 I forgot the employee's name but I will say thank you

Fantastic experience: Solid selection of games. Always have controllers on hand. Nice and friendly staff

Negative experience: The store was dark and you couldn't see too well. Also I asked about the price of a game and the 1st thing out of the person's mouth was it's gonna be overpriced it's gamestop so they immediately lost a sale.

Fantastic experience: First time at this location.

Positive experience: Get some

Fantastic experience: Helpful employees, amazing amount of action figure

Fantastic experience: Best store ever:)

Positive experience: Well wouldn't take all my stuff I had to sell even tho their website said they would

Positive experience: Clean, fast

Negative experience: I'll give zero stars if possible! Bought an Xbox series x through GameStop website and I called the Mill Creek Mall store and they say we can't help you, they say you have to call GameStop corporate or Microsoft themselves to get a replacement. My receipt is though GAMESTOP! I should go to any GameStop and get a replacement. But the mall GameStop in Erie Pennsylvania is a joke! Do yourself a favor and go to 1909 Rotunda Dr, Erie, PA 16509 GameStop, they helped me out.

Fantastic experience: Rich us the absolute man he helped me find animal crossing amiibo cards at the best price! I can not recommend him enough!

Negative experience: Very limited selection of products

Fantastic experience: Great customer service, even on a black Friday. If you stop in, make sure to ask Tom about the BOGO PS4 slims!

Fantastic experience: Small but good selection. Had to go to this GameStop because ours closed

Fantastic experience: Great place to get game the reward program is great

Positive experience: Staff here are knowledgeable of all their products offered and work well with children. The consistent upsell is normal and expected for a retail business and often is helpful.

Positive experience: Need a better selection of funko pops

Fantastic experience: A good store definitely

Positive experience: Amazing

Fantastic experience: What's there to say, you exchange video games or buy new.

Fantastic experience: Great place

Positive experience: Rating not to do with the location but the company as a whole. If you like getting pennies for your used games while they turn around and sell them for $50-$60 this company is your go to. Only positive is it is a great place for pre-orders.

Fantastic experience: Love this store

Fantastic experience: Great place for gaming

Negative experience: Called ahead in the week to have products reserved for a sale and was given the wrong times so when i drove an hour and a half to buy multiple products during said sale I was informed that the sale ended earlier this week and thus made my trip pointless. So I won't be shopping at this location anymore.

Fantastic experience: This was my first time at this GameStop because I'm not from this area and was visiting my Fiancé's family. But it was a great experience. I ended up getting more than I was looking for, for a little bit more (Nintendo Switch Bundle). I got the Gold Bundle that consists of the Console, a carrying case of no more than $19.99, an 128 GB SD Card, a joystick of no more than $49.99 and 1 year of Nintendo's online service. The service was great despite the onslaught from it being Black Friday, starting on Thanksgiving. The associates were amazing. I would definitely go back for any gaming needs while I'm in the area.

Positive experience: Helpful staff that seem to know what they are doing

Positive experience: Great staff. Easy to talk to and they know games.

Negative experience: Would not take my old cell phone

Fantastic experience: Excellent customer service!

Positive experience: Attentive staff that are easy to work and communicate with

Fantastic experience: The staff were very helpful and polite towards everyone that came through the door

Fantastic experience: The employees there are very helpful!

Fantastic experience: My sons love it!!

Fantastic experience: Good games and prices

Positive experience: Normal

Fantastic experience: Wonderful people working here

Fantastic experience: Can find all you need!

Negative experience: Went in to buy a PSVR set. They had a sale that came with 2 preselected games, or they had a used kit for around $100 less. I asked about the used setup and they stated it was only the headset. On top of the used kit you would need the camera and 2 controllers. Both of those additional items would bring the USED set up to the same exact price as a brand new one. I talked to the guy and he said the games in the kit can not be taken out and exchanged for 2 other games (they offer 2 different kits with different game selections but only had 1 in stock). I asked about the trade in value and they said they could take $14 off the total for the 2 brand new unopened games. I walked out and went to target and bought the same kit for cheaper.

Fantastic experience: I like games

Fantastic experience: Ran in to sell some games and the store was very clean. The whole process was painless with an efficient and polite associate.

Positive experience: It has a gd variety and helpful staff

Negative experience: If price gouging were an art, this would be its museum.

Fantastic experience: Staff friendly is very helpful

Negative experience: I'm not a gamer, but even if I was, the rudeness of the staff would lead me to take my business elsewhere.

Fantastic experience: Love the discount on used games with store card

Fantastic experience: Always a pleasure to walk in to and browse.

Positive experience: Overpriced used goods. Friendly staff.

Fantastic experience: Game stop is EPIC

Fantastic experience: Very nice people they have a lot of games.

Fantastic experience: Helpful polite staff.

Fantastic experience: Always has the games I want.

Fantastic experience: Nice place

Fantastic experience: Best shop around exceptional customer service all around!

Fantastic experience: Nice store friendly staff

Negative experience: Horrible prices. Most of the games are claw machines. Anything other than the games and you will pay dearly to experience bowling or to play pool. The drinks are expensive and the service is subpar. Half an hour cost us 50$ just to play games and have no tickets for a reward. I recommend Play Port. 10$ ensures play for your whole stay and flow golf. The pool table accepts quarters and there is a juke box that is reasonable priced.

Fantastic experience: Very, very impressive place to have fun for kids or adults. It has so many diverse games to play. The escalator that takes you upstairs is fun in itself as you look to see what is up on that floor. It has a bowling alley, an eatery, and even a bar. It makes me think of a Chuck E Cheese for adults. Closer to a Dave and Buster's, but extremely modern.

Fantastic experience: Amazing choices of games. An awsome employess

Fantastic experience: They got games for almost every console. Yeah buddy

Positive experience: Just another GS

Fantastic experience: Found all the games I needed

Positive experience: Not the best game stop in the area, employees aren't very friendly.

Positive experience: Stop there to look for some stuff didn't have enough looking for but as all kind of games and you name it or want it they have it if they don't have it though order and can get it. People a friendly parking is easy visible from the street. But it's a young person store but it's got every kind of game every count toy for electronics nowadays going on even has some movies I mean prices are about reasonable they do have some racks of sale stuff

Positive experience: Quick helpfull salesman, knowledgeable and easy to talk to

Fantastic experience: The people there were willing to help and answer any question I had. Very helpful and decent on the price of games.

Fantastic experience: Favorite gamestop to visit

Positive experience: Pre-ordering stuff can sometimes be a hassle

Negative experience: Not bad, not good but not bad

Fantastic experience: The people were friendly, and that had the gifts we were looking for..

Fantastic experience: Both the associates I spoke with were very helpful and went above and beyond to help me. I'll definitley return to this store for future purchases!

Fantastic experience: Great people and great store.

Fantastic experience: Great customer service and cool items to look at.

Fantastic experience: Derek at the Millcreek mall store is a great manager and person, he helped us buy and return items and was very friendly and informative and made the trip and process a pleasant experience...if other retail places had employees like Derek they all would be a great place to shop.