GameStop

Fantastic experience: I visited the store on Friday May 1 and Juan was on duty. Thank goodness he was. There was an item that showed in stock but wasn’t on the floor yet. He not only rang up 5 customers, took a trade in that was an Xbox and bought some Pokemon cards all at the same time within a span of 45 minutes with a smile on his face. 5/5 will be back because of Juan!!

Fantastic experience: Picked up some V-buck cards for fortnite. Quick and easy. Good customer service.

Fantastic experience: Awesome customer service, the gentleman that was working in the register helped me look up figures on pre order.

Negative experience: Really bad experience! Juan the employee was really rude and not helpful! He was laughing at us, while explaining to him what we like and he wanted to he right about everything! Honestly would never come back! Made me dislike gamestop! 1….2…3… GIVE JUAN A WRITE UP!

Negative experience: Game said available on the website then I go and it said it’s not available and the same excuse I hear all the time “our system is down “ and they never answer their phone

Fantastic experience: Juan and his team are total Rockstars at helping parents who have no clue what to buy! Lol. They're very kind, patient and extremely knowledgeable of products!

Fantastic experience: Un 10

Negative experience: Terrible service and offensive staff

Negative experience: Games stop is not known for their friendly and mature staff and this one is no exception. Employee by the name of Juan tries to deliver on the company's goal of upselling and I applaud him for trying to do his job well; however Gamestop should focus on rejection training as I kindly declined his attempts to upsell me on insurance whith my own credit in store. When I told him that I appreciated it but wanted to keep the line moving for those waiting behind me, he proceeded in attempting to publically humiliate me in front of other customers for "not seeing the value" in buying insurance on a Switch game. I remained queit and did not engage in conflict. When I asked him to give me his managers name after being a smart guy about the whole situation, he claimed to be the manager and smirked. My recommendation is stick to digital games or bigger retail stores as even walmart provides top tier customer service if you are comparing it to the "management" at this particular store.

Fantastic experience: Juan was very knowledgeable with all the games I asked about and he had very good customer service. I will come back here for ghosts of yotai when it comes out.

Positive experience: Great service and all, the place looks nice...but yesterday while I was buying a plushie and waiting in line I got called "ma'am" But I'm a boy.

Positive experience: A place to find collectibles and toys, however tha attending kid wasn't the noce one

Positive experience: Overpriced and crowded. Smelled funny

Negative experience: Shady and not trustworthy store. Had an item in stock checked by another location drove to the location 5 min away and the employee said he saved it for another employee who just got back from vacation. Shady employees

Negative experience: Mala experiencia, quería comprar una consola y me dió la impresión de que no quisieron vendermela, el tipo que me atendió estaba de mal humor y aunque le pedí más información de cuándo podría volver tampoco "sabía", afortunadamente fui a otra sucursal a 10 min de esta y el personal fue muy amable y logré comprar lo que buscaba ya que era un regalo para la graduación de mi hijo. En lo personal no volveré ya que mi experiencia fue pésima.

Fantastic experience: Dario has super helpful and knowledgeable. Helped me with everything I needed!

Fantastic experience: Exelente servicio quiero agradecer a gerente Juan, Cris y diana sigan con su buena atención al cliente

Negative experience: La peor sucursal , el gerente no tiene organización. Mala atención y todo mal. A la entrega , una espera larga. Una amoga fue a la sucursal de plaza bonita y realmente excelente allá, tenían muy buena logistica.. Aquí pésimo, sin realmente un plan efectivo.

Fantastic experience: Atienden muy bien ⭐

Fantastic experience: El trato con el gerente de la tienda fue exelente y me supo guiar con todo lo que necesita (Juan ) su nombre así que pregunten por el exelente servicio a cliente

Negative experience: Según abren a las 10 y está cerrado que malos con la puntualidad.

Negative experience: Disappointing Experience at GameStop I visited this GameStop before Christmas to shop for my son and was disappointed by the experience. While they have a great product selection, the store was poorly managed. Only one associate was working the register, while another seemed to be there just to monitor customers but didn’t assist with the long line. I waited over 15 minutes to pay while the cashier had an extended personal conversation, leaving a dozen customers waiting. It’s frustrating that during the busy holiday season, the store wasn’t better staffed or organized. This experience made me seriously consider shopping online or at other retailers like Target or Walmart. I won’t be returning to this location anytime soon.

Fantastic experience: Chris and Kiht were extremely helpful today! Great customer service!

Fantastic experience: Nice place to get videogames and gamer stuff

Fantastic experience: Excelente

Positive experience: Muchos artículos

Fantastic experience: So helpful number 1

Fantastic experience: Brandon y Chris, excelente servicio

Positive experience: Small location that usual has a long line, but the staff is friendly and quick with it

Fantastic experience: The staff was really friendly and let me know about some awesome deals in the store.

Fantastic experience: I like this Game Stop. The staff is friendly and cheerful. They are helpful and even remember your name, if you are a repeat customer. The place is always clean and well stocked, and there are always new and interesting things to buy.

Fantastic experience: EXCELENTE SERVICIO

Fantastic experience: New policy doesn’t allow for returns, only exchanges up to 15 days (30 days for Pro Members). Still, staff was super helpful! Always the best here

Fantastic experience: I needed a Rare cord.. it was not on the shelf. He mentioned discounted Cords. I insisted on the Discounted cord packed in a File cabinet of 50 plastic bags of Cords. 53 seconds of searching..WALA...I forgot your name BUT .....YOU THE FREAKING MAN.. SALUTES

Negative experience: No actualizan su stock y siempre están cancele y cancele han de pensar que uno está de humor para sus juegos.

Negative experience: I'm literally watching these guys ignore the phone and Im in line calling.

Negative experience: Poor service, did not want to honor warranty that was purchased in store. Both "Brandon's" were self proclaim managers and did not manage to help until I called out to customer service to educate them on the warranty policies. Why do y'all work in customer service just to disrespect your customers? Both these dudes are jokes, went to a different location and I wasn't even stopped at the door and refused service I was helped and sent on my way with no additional issues by just one sales associate that was also busy but didn't give me a hard time at all.

Negative experience: I used to love this place as a kid but now it's not the same Letty we miss you

Fantastic experience: they said bless you to me and everything

Negative experience: Manager there didn’t want to accept my damaged online order return saying that it’s an online order and that they don’t accept online orders as it’s in their policy when customer service hotline sent me an email and slip saying to return item to any nearby GameStop location. I had to go to another location on Palm to do my return which they gladly accepted without giving me any hard time. I am sure they didn’t want to accept my return because they didn’t want to affect their sales. I will definitely not be doing any business with this location.

Fantastic experience: Excelente atención y sugerencias, consejos para precios alternativos

Positive experience: It's ok if. You ask me it's expensive

Positive experience: They had a lot of things on clearance, staff was really friendly

Fantastic experience: Very nice store. Great staff!

Negative experience: Stopped by to pick up preorder for legend of Zelda , GIZELLE highly rude, didn’t speak English. Spoke to me in Spanish 98% of time. Also singled me out as I waited she didn’t ask for ANYONE Else’s ID. But Singled me OUT. This person needs retraining. Also when asked about it she was giving me excuses as to why she had to when the many many many many customers that went before me didn’t get asked at all. The customer next to us didn’t have a recipet and didn’t get asked at all. Also I was harassed by homeless man and when tryd to getting staff attention for help the employees did NOTHING. HR needs to look into this. Will take my money elsewhere. I’ve been coming to GameStop since 2013 and Never been treated like this . 10+ pro member here…………………….

Negative experience: What is up with you guys opening at 12pm Monday through Thursday weekly? Totally inconvenient!

Positive experience: It’s the only GameStop left in the Broadway area and it’s a good one But the lines are long just to pay for one simple gift card or to buy a game They’re really slow And there has been two time where I’ve been stuck in line for 48 min just to pre-order a game, Also the store is smaller Compared to there old location next to the PET-CO.

Negative experience: Doesn’t price match their over priced Pokémon cards with big box retailers, they only price match with their website Pretty small store as well.

Fantastic experience:

Fantastic experience: Great place and great variety

Fantastic experience: Excelente atención de la persona en turno nos atendió en español sin ningún problema

Fantastic experience: I’m not working at this momen just my car I’m just oily from here outside the in my back and I’m not afraid or oops it was just like the one I was sent out for the last night of my life I love it so I just don’t know how to do anything else but I’m just saying I don’t know why I’m so tired and oyyy and I’m asking you for your telling

Negative experience: Not enough employees working but the line was somewhat quick! I was getting my pre-order and I didn't like this guy trying to ask me if I play games like I do play games that's like the main reason I'm going to gamestop and asking if this game is for me like I know it's a M rated game but it's for me so yeah it's been a long time since I went to gamestop so I'm never going to this gamestop and I don't like small talks even if people talk too fast I don't like people knowing what games I play and such I'm just here to get my pre-order I should've just pre-order games online instead

Negative experience: Would not let me pick up my pre order that was fully paid off unless I had another pick up receipt. Why would you make people have 2 receipts if I already had the 1 receipt that shoes it was paid off.

Positive experience: No entendí el descuento donde me lo aplicarón

Fantastic experience: Excelente trato

Positive experience: Too expensive

Positive experience: They just moved location between subway and chase

Positive experience: It's just a game stop... Good people slow service...

Fantastic experience: One of the best Game Stop locations in San Diego, and I've been to many. The selection isn't great and the prices are the same at all shops, but the staff is great! They are friendly and extremely knowledgeable, super willing to share their thoughts and recommendations.

Positive experience: Mucho que desear, ya casi no hay mucha variedad.

Fantastic experience: Me atendieron muy bien, todo ordenado y limpio

Positive experience: It's a GameStop, not a lot to say, stock rotates frequently so you may find a few surprises every time

Positive experience: Poor attention

Fantastic experience: Great place, excellent service

Fantastic experience: Me atendieron muy bien y respondieron mis dudas.

Fantastic experience: Awesome shop!

Positive experience: Been here couple of times trying to sell some items and get a good price on them but different employees have given me different prices. Small GameStop but not bad selection of games.

Positive experience: Only one person actually know what she's talking about.

Fantastic experience: Super amables encontre lo que buscaba

Positive experience: This is my 1st gamestop visited when I arrive in California

Negative experience: Didn't work with my in store credit at all

Fantastic experience: Cool games

Negative experience: Came in for a refund. Denise was super rude. This isn't high school, I don't need people trying to lecture me about return policies.

Negative experience: I got scammed out of a game reservation.The service cashier at the moment was rude and un-professional

Fantastic experience: Thank you Paty for collector fest, it was a blast. I can't wait till the next one.

Positive experience: Decent Customer Service!

Fantastic experience: Great staff. Always help me find the collectibles I'm looking for.

Fantastic experience: De la mejores tiendas a las que eh ido

Fantastic experience: Was good just that there was a line

Fantastic experience: friendly cashiers and nice arrangements.

Fantastic experience: Get two Dragon ball super action figures

Fantastic experience: Friendly employees. Stayed after closing to make sure every customer in the store was taken care of.

Negative experience: While I appreciate this store adapting to continue accepting business during the pandemic I'm very sad to say that I was sold a faulty controller today. The controller that came with my system broke last night and I tried to find the cheapest replacement possible since money is not flowing at the moment. I was very disheartened to find that two essential buttons on the controller I purchased today, do not work. I contacted the store and was told I would not be able to return it anytime soon and that they did not know when they would I would be able to get me a refund. Furthermore they said the only option I had right now was that I would have to purchase the next model up from what I got and just wait until I could return the faulty one. The representative I spoke to also mentioned that this is not the first time this has been a problem during these times, which did not help the situation. I purchased through gamestop because I've always had respect for the company. I expressed to the employee I spoke to that paying over double because of their indiscretion was unsatisfactory and asked if they could at least offer me a discount. They said they would not do that. I am very upset and will no longer be doing business with gamestop. Fingers crossed they honor the refund they promised me in the unforeseeable future.

Fantastic experience: It was awesome place

Fantastic experience: Un lugar con mucha variedad y atienden en inglés y en español de las mejores GameStop a las que ha ido

Fantastic experience: Great staff, very friendly!

Fantastic experience: Love the games

Fantastic experience: Good

Fantastic experience: Good prices slow cashier

Positive experience: Para accesorios consolas y juegos ahí encuentras

Fantastic experience: I love it

Fantastic experience: Excellent store!!! Always got something in there

Fantastic experience: Cheap prices

Positive experience: Expensive and not a good experience

Fantastic experience: Great service, very friendly.

Negative experience: Went in a year ago and purchased a used Nintendo 3ds. I tried returning it for tradeback value recently and they said it didn’t have a serial number. I only played the system a couple of times and never peeled any stickers off so basically they sold me a system with no serial number. Now I’m stuck in a hard place as I need money and have a system I purchased through them and can’t use their tradeback system because of them... DONT BUY SYSTEMS FROM THIS LOCATION!

Fantastic experience: 2 games

Fantastic experience: Siempre cuentan con lo que busco

Positive experience: Overpriced compare to online deals